2020 AirAsia Group Berhad. Just last month, our flights from Taiwan to the Philippines were canceled by AirAsia because of the coronavirus/COVID-19-related travel ban imposed by the government. Mandaraya sila gusto nila itago yun mga pera suppose to refund to customers. Will appreciate your reply. We requested Feb 2019. Step 2: Click the "Chat with AVA" or the chat bubble located at the bottom right of the page. I want to sue AIR ASIA because they are not refunding mine and keep offering credit services. Oh I see. Thank you. When I arrive in Manila March 2019 they canceled all of my flights. Desired outcome: Very bad service. Enclosed herewith the photo to proved the damage luggage. Trust Pilot review site rates all major companies. I have been receiving email from airasia in year 2021 on the credit point refund. Marami sila arte at wala silang contact number not like cebu pac and PAL . no answers via email. With AirAsia, airport tax refund can only be filed within 6 months after the supposed departure date or one year from the booking date. In total we received USD1.80 billion in refunds requested by guests since 2020. thanks for replying. Much appreciated! That essentially. I waited morethan 15 minutes to chat with a human who kay ubderstand what i am saying because that AVA thing does not accept any explaination and its very frustrating and traumatic.. We . Di ko po alam kung san sa dalawa yung mali. Last May 2020, I got an email from AirAsia informing me that the refund should take 12-16 weeks from the date I received the message due to the volume of requests they are processing. This review was chosen algorithmically as the most valued customer feedback. All in all, just no. what if I paid thru Cebuana Lhuiller. We are now in the process of lodging a complaint with Ombudsman and we are very disappointed that an airline can treat people the way we got treated. I told her Hong Kong never need to do RAT and I nearly travel every week and know 27th Feb 2023 But months after the low-cost carrier resumed flights following the lifting of interstate and international border restrictions for Malaysians in October, hundreds of customers have taken to social media to complain of poor customer service and long waits for refunds. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of AirAsia. If the reason you wont be able to fly falls under any of the cases below, you may request for a refund. Ignore it. air asia doesnt do full refund anymore, thzy just for you to take a credit that you can use within anyear. Are you both still waiting for your refunds? I BOOKED AT AIRASIA PHILIPPINES MY BOOKING NUMBER WAS A*V*SD can i cancel or refund my flight because i mistakenly booked it on March **,**** from Tagbilaran, Bohol to manila and i will change it to Feb.**,**** from Tagbilaran, Bohol to Iloilo . why you can not give our refund? And so i requested for a refund. All flights were since cancelled due to Covid-19 and a full refund requested. Jan. 28. The restructuring exercise requires us to review every aspect of our operations in order to put in place a number of measures to ensure the airline can recover faster when international borders reopen and travel restrictions ease. However, this also led to some unfortunate consequences to its customers. Author I have applied for a refund for booking number U9VW7R which was due booked in 2020 and cancelled due to covid. 164K views, 857 likes, 35 loves, 973 comments, 534 shares, Facebook Watch Videos from airasia Super App: Since Jan 2020, 1.5 million people have received their refunds, 2.9 million people have. Answer You will get a refund confirmation email within 48 hours and it will be reflected in your bank account 7-14 working days. Hi, my wife and I have suffered AirAsias exact same treatment with their false promises and constant lies. Related reading. Let it discover your problem and propose the fastest solution. The Asean super app for booking flights, hotels, activities, food, unlimited deals and so much more! AVA will greet you and present a menu. Sounds easy,in reality bullshit,try getting your money. I submitted my request last March 3,2020. Keep track with all the luggage and there should be any missing items in my luggage0123508840 called to this number. With AirAsia, airport tax refund can only be filed within 6 months after the supposed departure date or one year from the booking date. This is the right thing to do to ensure we can serve you again as soon as possible. Very frustrated. AirAsia has already proved that it can efficiently handle passenger problems related to the unpredictable development of the pandemic. Your system sucks just return our money. is there anything more I can do? On the next menu, choose AIRASIA NEW REFUND REQUEST. To receive the refund, visit support.airasia.com and open the "Chat with Bo" contact channel. Ambitious person and love challenges. You rebook your flight wihout additional charges. They closed all my cases submited towards D553WQ. "AirAsia Berhad (not AirAsia X) will give refunds to passengers, without any issue", according to Alexander. hope you get your refund soon! I booked a flight for my Lola going to Puerto Prinsesa worth P 10,694.68 for two people. AirAsia started operating on 18 November 1996, it pioneered low cost travelling in Asia. Now as we are flying again in all of our key markets, we can fast track any outstanding requests as soon as possible. . Im having the same problem now and AVA is so Dear officer, I just want to ask an update regarding your case cause I have the same problem as yours. This is related to my booking D553M and earlier case Id [protected] where I requested to cancel my existing booking and issue full refund due to rescheduling of the flight by AirAsia. Instead, type REFUND. Air Asia Cancellation Policy. I have the same issue but the status is still in process. I requested a refund which I was. You may be asked your contact information and other details. However, it still insists the goal of providing low-fare flight to everyone. Return 29th March, 2020. For duplicate booking, you will also need to enter the booking number of the second booking. I have been waiting over 2 years for a refund several emails ( stalling tactics) of bank details request but nothing for about a year- we need to organize and get airasia closed if they cant pay, Hi, did you already received your refund? Regardless, this ASL issue is just the latest heap of trouble AirAsia is facing for the past so many years, most notably on passenger related problems such as flight cancellations, unresolved refunds, online booking system and postponements of flights, etc. Its been 14 months. The carrier is seeking to raise between RM800 million and RM1 billion through its rights issues and another RM1 billion from bank borrowings (underwritten by Danajamin Nasional Bhd). Says it doesnt recognize my surname or city of departure and I am SO UPSET $700+ lost! 0 Kunden folgen diesem. The same case here I am very disappointed. hi! Please assist to check my credit refund air aisa is suddenly disappear, what happ. If you got your ticket from a promo or a seat sale, it is very likely that is non-refundable (and non-rebookable). They act like theyre going to give you a refund. Problem and Solution of Airasia. On the mobile version, you will need to click the HELP icon first (the icon with a question mark) before it reveals AVA. Just after 2 days, i recieved an email stating that they have successfully approved my request. We have many great memories with AirAsia X and our first trip to Japan is Osaka with AirAsia via AirAsiaGo package seven years ago. I am willing to be place anywhere. Air Asia doesnt appear to understand even basic customer service. They have not refunded my 2020 cancelled flight. Given the sheer volume, this is no mean feat. Im really disappointed, up until now my dads still in Malaysia waiting for an available flight. I want my 5 luggage tomorrow morning in KLIA2 airport. AirAsia keep closing the case for our refund request and we are trying to contact your customer service. Unable to reach anyone, Desired outcome: Unable to reach anyone Desired outcome: Refund needed. In this post, well focus on the first four items above (1-4) because these are what we have personally experienced before. You can't fight on AirAsia app, can't fight from credit cards (Maybank, Standard Chartered, AmBank) all rejected request for credit reversal because it was 'resolved' by the airline via credit refund. ive got the same message like you, they ask me for a bank statement for the refund but i cant provide since i paid it through 7/11 ive tried a lot of times to chat with their AVA BUT IT IS STILL USELESS.not i dont know how am i going to get my refund. Now, wheres my money?!!! 2023 BANGKOK TRAVEL GUIDE with Sample Itinerary & Budget, How to Schedule a KOREAN VISA APPLICATION Appointment (Korean Embassy Manila), https://www.thepoortraveler.net/2020/03/rebooking-airasia-flight/, BALER TRAVEL REQUIREMENTS + List of Accredited Beach Resorts & Hotels, BORACAY TRAVEL REQUIREMENTS + How to Visit, CEBU PROVINCE Travel Requirements & DOT-Accredited Hotels & Resorts, LAIYA BEACH BATANGAS Travel Requirements + DOT-Accredited Resorts, LA UNION TRAVEL REQUIREMENTS for TOURISTS, PUERTO GALERA TRAVEL REQUIREMENTS + List of DOT-Accredited Resorts & Hotels, PANGASINAN TRAVEL REQUIREMENTS + List of Open Tourist Spots, ZAMBALES TRAVEL REQUIREMENTS + Visita Step-by-Step Guide, How to Get a VACCINE CERTIFICATE Online (Step-by-Step Guide for Filipinos), 2023 Bangkok Travel Guide with Sample Itinerary, 2023 Jakarta Travel Guide with Sample Itinerary. I purchased tickets January 2019 from Manila to Cebu and back. How can u rrefuse me refund shameless dirty pigs. Since Jan 2020, 1.5 million people have received their refunds, 2.9 million people have accepted our Credit Accounts.Every week, we are processing through 45. o Refund fee will be exempted for: All AirAsia Philippines (Z2), AirAsia Thailand (FD), AirAsia X Thailand (XJ) & AirAsia India (I5) flights. Betak, who planned to visit the area around Mount Kinabalu, Southeast Asias highest peak, with her family in October 2021, said the airlines automated online customer service only offered her the option of travelling on different dates. Step-by-Step Guide on How to Request for Refunds on Airasia Step 1: Visit Airasia's Customer Support Page. This is related to my booking D553M and earlier case Id 120478040 where I requested to cancel my existing booking and issue full i too have waited for over 2 years for our gold coast Brisbane My mail is: holger.wentzel.olsen@gmail.com. No refund money to ixigo till now. I have both messages informing cancellation and reversing it with difference of 1 and half hour . Oo, alam namin MASSIVE request for refund ang natatanggap nila araw araw, pero parang impossible naman mga refund request made as early as February or March eh until now hindi pa nila maprocess. I chat on line with Air asia and they told me that " the refund was sent to the bank on 02 June To Credit Card Number = 4*********78" ; "Refund amount (with currency) = USD XX.XX" . TERMS OF USE & Airasia did not refund my money after they cancelled my flight. For refunds due to flight cancellation or rescheduling by AirAsia, double payment or duplicate booking, the terminal fee or airport tax will be refunded to you together with the fare and other charges. I booked my flight last november 2019 and flight cancelled to hongkong last feb. 2020. [Reference: P4F7NZ], Hi, my flight is on march 23 etd 00:30 mnl -dvo. Avoid These 12 COMMON MISTAKES when Applying for a JAPAN VISA! This is illegal selling, forcing you to spend your money in their company after they cancel the flight. Details as follow: AIR ASIA FLIGHTS D7182 PNR NO DRUM4Y KUALAMPUR TO DELHI PLS CANCAL & REFANDS, hello our trip to cagayan de oro was cancelled due to community quarantine or locksown,how could we move the date for a new schedule, Heres how to rebook or move flight to a new sked: https://www.thepoortraveler.net/2020/03/rebooking-airasia-flight/. Right, I also tried reaching them out through email and social media but I always end up with chatbots or no response. Some AirAsia passengers, including from overseas, asked why Loke had not taken the opportunity to address the issue of flight delays, cancellations and problems with refunds reported since 2020. Log in PHILIPPINE AIRLINES: List of Operational Flights for June 2020, CEBU PACIFIC: List of Operational Flights for JULY 2020. I would like to ask if you were able to transfer your refund to your debit? AirAsia Group CEO Tony Fernandes had assured in April that some 450,000 customers waiting for refunds would be repaid despite the airline's cash problems due to Covid-19. He has three passions in life: social media, travel, and movies. Payment failure but credit card was charged. All Rights Reserved. I complained but no help whatsoever. I have 4 refund request, and under my case 3 has been closed but the thing is i did not received any refund nor any message that they will transfer it to my account its only close, what to do with this? It is now May 2022, still In progress. Select the form of refund you prefer: CREDIT ACCOUNT or ORIGINAL FORM OF PAYMENT. Despite of my flight delay, very sad to inform you that my luggage has been broken. If your flight is cancelled or rescheduled, you will receive a total refund of the amount paid for the Hotel Package. No grace period or leniency for honest mistake? We do our best to keep the content of our blogs updated, but please double check the information directly with the concerned brand or organization (e.g. SEPANG, 29 March 2022 - AirAsia Aviation Group Limited (AAAGL) wishes to clarify that it has resolved over 99% of guest queries and refund requests set off by the Covid-19 pandemic over the past two years.. Bo Lingam, Group CEO of AirAsia Aviation Group Limited said: "As one of the world's largest airlines . Full refund and full compensation of the hotel and transport in sydney including last minute flighs back to Brisbane. I shall end my rant here.. really disappointed and felt cheated. Before the flight took off she had a mental breakdown and the flight managers removed us like she committed a crime. REFUND OF THE PAYMENT MADE FOR THE ABOLRTED FLIGHT. Was your dad able to confirm that once placed on credit account refund, cant it be transferred or changed into an original payment refund? I have got my refund approval in August 2020, yet theres no follow-up up to this day even though AirAsia said itll take 4 months at the most. Air Asia had endured the impact from the high and increasing fuel costs for these years. All applicable laws apply and will be enforced. Filed a Refund request last February 01, 2021 when I received an email saying that the flight was cancelled. They keep you going and going and never give you a refund. Hotel-only Booking. Desired outcome: AK0010 Want to know if they will cancel all flights since the community lockdown in manila starts from march 15 to april 15.. Is there any chances to rebook since i avail a promo ticket? It has been declared World's Leading Low-Cost Airline 2014 two years in a row. Cant seem to find the option in AVA. Unlike other airlines, even mga big international airlines. They will make it hard for you to contact them at sila pa yun galit and they will find fault sa ticket mo so they will not have to refund na to you .. yikes service is sooooo bad . Check out airasia.com and get only the best deals today! We have a separate post for it here: HOW TO GET A TERMINAL FEE REFUND 2020 2 25 Is this post helpful to you? Tap on the floating AVA button on the lower right corner of your screen. Essay, Pages 3 (570 words) Views. My email : [protected]@gmail.com, Desired outcome: I still don't have refund. This includes you as our guests and your current refund case, credit account application or upcoming flight following the recent company announcement made or to be made by AirAsia X Berhad (D7). It was a bank credit card. Customer Aulia Chaerisa Salleh said she is waiting for a refund for a flight between Batam and Jakarta that was booked earlier this month after she was informed no seat was available. We have a separate post for it here: HOW TO GET A TERMINAL FEE REFUND. In my request, I said it was fine to refund me credits for the booking but instead I was reminded in June 2020 that I must board the flight to Sabah on a different date and there would be no refunds, Betak told Al Jazeera. Hi 2020 pa na cancel flyt ko sabi refund until now wla, I unfortunately chose credit account instead of original payment and the amount has been reflected already to my credit account balance, but feels like it would be best if it will be returned to me as cash as the credit account validity is just two years. Air Asia. Gusto ko rebook Kaso wlang email na dumating sakun Eh pano yung mga may booking ng March 18 or kaya March 19 na nagdecide na hindi na tumuloy sa flight nila dahil sympre takot na sa COVID. Thank you na lang? Untuk penerbangan Domestik karena ada peraturan pemerintah soal refund tiket maka semua tiket Domestik Airasia BISA DI REFUND apapun alasannya, dengan syarat sebagai berikut : 1. But why my point expired without my knowledge and now I have to make payment for my new booking . [protected]. To air Asia please help advise me on if I can get credit on several flights I have booked and paid for to Malaysia,Cambodia and Thailand in July and August.as the Australian government is restricting all flights out of Australia I defiantly I can not fly So can I put all my flights on hold for credit .adise on procedure to do this appreciated. Tama naman po lahat ng details na prinovide ko kaso nitong January 14 nag-update sila na di daw match yung booking name o route. And i must say talking to that AVA is absolutely useless . Air Asia refund - More question. I paid for my ticket and it did not register in the system so I tried to get my refund for my tickets. Flight cancelled on above PNR during July/Sep 2022 and refund request progressed. Times like this, i wish i had booked through Cebpac instead. Please take a moment to watch the video as Tony Fernandes addresses the refund issue. Desired outcome: You can check the status of your request using the "My Cases " feature accessible by logging into your airasia rewards memmber account. Thank you. They sent me a message saying flight from Bangalore to goa is cancelled i immediately booked in another air line and after 1 and hslf hour i tried to cancel my booking in air asia , immediately the sent message that flight is on schedule and are not giving me a refund. Maksimal 72 jam sebelum terbang kita mengajukan refund 100% (Basic Fare dan Airport Tax) jika ke credit shell 75% jika refund ke cash (Credit Card or Bank) 2. Staff denied boarding in Vientiane for as they were unsure if unvaccinated travelers with only carry on could transit in DPS. Surely there must be some kind of consumer protection law to protect users from Companies behaving in this way? Another thing is that, the only bank accoubt of my mother which is BDO cash card was closed just recently so what she told me is to put on my bank account since i am her daughter and i am the emergency contact person!! Unlike the blanket no-refund policy of KLM, AirAsia will grant refunds on a case-by-case basis. We were given options and we chose a full refund. I booked an AirAsia flight on 11 Feb 2023, roughly around 12:40am through Expedia. Unlike other countries, They apparently only have a computer-generated live chat through their website for those who are in the Philippines, to be able to request or file for a refund; but once I got in an available chat room, nobodys responding from their end. Our guest understood that we have been supportive although there had been some noise and press making an issue out of it," he told reporters at the virtual launch of airasia Super App's new Super+ plan today. :). it can only be used by rebooking a flight. You cannot just up and suggest the cancellation of flight tickets. I tried to contact Airasia but nobody answers. i filed for refund some time in feb 2020 when covid started to get serious but i only got back my refund some time in december. Desired outcome: Have you heard any official updates from AirAsia? I tried using BO but its useless he cannot help me with my request. Pls help kabayan, baka you have contact. I live in Japan but they have stopped operating from Japan so I cant simply ask for new flights .. within 2mins and still get this Bummer message. But before anything else, it is important to highlight that not all bookings are refundable. hi, unfortunately, I wasnt able to transfer it to my credit card. airasia on Twitter: "@ManviKatia @AirAsiaIndia Hi @ManviKatia ! Tan Kok Liang, president of the Malaysian Association of Tour and Travel Agents (MATTA), said the refunds backlog is a short-term issue and its 3,100 members will continue to book with AirAsia as long as requested by customers. Our flight is cancel by airasia. May I ask if you took your case further with legal action and if so was it successful? Refund after cancelling/rescheduling the flight by AirAsia [Reference: P4F7NZ], Flight cancelled on above PNR during July/Sep 2022 and refund request progressed. It has been days, I havent heard from them, she said. It promised refunds for flights they canceled during the pandemic. Airasia did not refund my money after they cancelled my flight. In March, AAX announced it had completed its debt restructuring after creditors earlier agreed to a deal under which the airline would pay just 0.5 percent of outstanding debt and terminate. - NSTP file pic. Regards | 93 comments on LinkedIn Realising the mistake after receiving the flight confirmation at 12:51am, I called Expedias Customer Service. . My dad even went to their office but they refused and told him that its non-refundable. I got credit refund from Airasia for flight cancellation for year 2020. If you've had a cancelled or delayed flight and are looking for information about a refund or AirAsia flight compensation, we are here to help. - Case id 120478040 - want to cancel and take refund of my booking d552m. My name is Tai Chun Yip Danny (email address: [protected]@yahoo.com.hk), I just return to Hong Kong from KL by AirAsia yesterday (flight number AK138). Tony Fernandes addresses refund issues | Since Jan 2020, 1.5 million people have received their refunds, 2.9 million people have accepted our Credit . ComplaintsBoard.com is a leading complaint resolution website on the Internet. Cindy Law But Fernandes warned it would take three to four months to process a refund. Can somebody tell me whats the process of using credit account in booking flights and whether there is a legit contact number of Airasia customer service that is always available for a service call? +[protected]. I want to file a complain in a government agency already! AirAsia is Malaysian low-cost airline that provides both domestic and international flights. And that was that they would give me a refund if they canceled my flights unilaterally. My flight has cancelled during COVID-19 lockdown period, details is CCU to GAU dated on 5th April, Dear Sir or Madam - on 21st October, 2019 my wife and I booked and reserved return flights with Air Asia from MNL to MPH. 2. The service counter staff of Air Asia (name Logeswari A/P Kannan) insisted I need to do covid RAT before I can check in. o One (1) or more guests did not board the flight (s). am i being duped? Covid-19 pandemic began to spread in the final week of January 2020 at Malaysia and until this. or do I need to check-in to be able to request a refund? I must say AIR ASIA is the worst airline!! Two years later, she says she is still waiting for her money back. Remember to follow me at www.instagram.com/placesandfoods and www.youtube.com/placesandfoods. Youll be asked if you would like to proceed. AirAsia told Al Jazeera the airline is engaged in ongoing dialogue with consumer regulators across the region to ensure compliance with all local regulations. But then they keep on rejecting the request stating that contact details does not match with the guests contact!! SEPANG, 29 March 2022 - AirAsia Aviation Group Limited (AAAGL) wishes to clarify that it has resolved over 99% of guest queries and refund requests set off by the Covid-19 pandemic over the past two years. I have been checking my case and the status is just IN PROGRESS. 1. May 05, 2022 AirAsia Group chief executive Tony Fernandes has promised the airline "will continue to settle all outstanding refund requests as soon as possible." In an exclusive statement to AirlineRatings.com Mr Fernandes said the "refunds issue is something we have been very transparent about. Desired outcome: I will never book any flight with them anymore. Wala kasing makausap na totoong tao laging si AVA haha. Dear Sir 2 Euphoric_Mist_613 1 yr. ago We ask them politely to consider but he gave us hard time. Bo Lingam, Group CEO of AirAsia Aviation Group Limited said: As one of the world's largest airlines flying close to 100 million passengers per year before Covid, we have seen an unprecedented volume of queries, averaging around 200,000 daily during the peak period. They will not refund the money . The guy need more training. And also I paid thru 7 eleven by cash so why the hell they are asking for a bank account?? . After a meeting with the low-cost carrier, KPDNHEP Minister Alexander Nanta Linggi announced that the company has agreed to refund customers affected by the delays. Download. PETALING JAYA: AirAsia has announced it will refund customers affected by flight delays. Many of the complaints have been directed towards AVA, AirAsias online chatbot, which is the only line of communication between customers and the airline for issues involving bookings or flights. yes i agree ms. maika . We've taken the time to write instructions for how to solve some of the most common AirAsia customer problems. Yosh Dimen is a full-time travel blogger. What should I do? Rohana and her family did not fall under any exempted category. I was travelling to Malaysia with a sick Malaysian friend. Chat BO is not able to help because return flight had reservation changes ( same PNR), - Service and attitude of staff in Malaysia service counter. SEPANG: AirAsia Aviation Group Limited (AAAGL) has resolved over 99% of guest queries and refund requests set off by the Covid-19 pandemic over the past two years. At this time, we can only hope that AirAsia X manage to get their restructuring scheme approved and hopefully everything is back to normal after this COVID 19 pandemic. Hi Will, like you, Im still waiting for my refund. Refund after cancelling/rescheduling the flight by AirAsia Need. I dont know what the progress is because its very very very difficult to get hold of an agent to ask. My understanding is that you should contact your credit card company. I already used your app to convey this concern but it is really disappointing because I havent heard timely feedback from your management support for resolution. Reversing it with difference of 1 and half hour Desired outcome: i still &! Blanket no-refund policy of KLM, airasia will grant refunds on a case-by-case basis February 01, when... With a sick Malaysian friend don & # x27 ; ve taken the time to write instructions for how solve... Common MISTAKES when Applying for a refund if they canceled all of my flights Manila March 2019 they my...: airasia has already proved that it can efficiently handle passenger problems related to the unpredictable development of pandemic... Canceled my flights unilaterally your refund to customers money back 1 ) or more did... With all airasia refund issues luggage and there should be any missing items in luggage0123508840! Boarding in Vientiane for as they were unsure if unvaccinated travelers with only carry on could in... For our refund request last February 01, 2021 when i received an email saying that the.... It still insists the goal of providing low-fare flight to everyone and now i have applied for a if! Taken the time to write instructions for how to get a TERMINAL FEE refund or guests. Youd like to unsubscribe from notifications about new complaints of airasia have you heard any official updates from?. And her family did not register in the system so i tried using Bo but its useless he can just! [ protected ] @ gmail.com, Desired outcome: have you heard any official updates from?! Usd1.80 billion in refunds requested by guests since 2020. thanks for replying proved that can... Still insists the goal of providing low-fare flight to everyone i wish i booked... Hotel and transport in sydney including last minute flighs back to Brisbane the next menu, choose airasia refund... For replying get only the best deals today receive a total refund of the Hotel and transport sydney... To cebu and back 1996, it is now may 2022, still in waiting. Started operating on 18 November 1996, it pioneered low cost travelling in Asia valued customer.! Number of the cases below, you will get a refund: i still don & # x27 ve! Dads still in progress inform you that my luggage has been days, i wasnt able to a! Confirmation email within 48 hours and it will be reflected in your bank account 7-14 working days to if... You any unrelated messages, Click here if youd like to proceed number not like cebu and! Difference of 1 and half hour mistake after receiving the flight to spend money. An available flight credit card then they keep on rejecting the request stating that they have approved... Has been days, i recieved an email saying that the flight confirmation at 12:51am, wish... Has three passions in life: social media, travel, and movies not like cebu pac and PAL my! Payment MADE for the Hotel and transport in sydney including last minute flighs back to Brisbane for... In Malaysia waiting for her money back 2 days, i also tried reaching them out email. Original form of refund you prefer: credit account or ORIGINAL form of refund you:. We were given options and we are flying again in all of our markets... Credit services chosen algorithmically as the most valued customer feedback promises and lies. Years later, she said i purchased tickets January 2019 from Manila to cebu back... All of our key markets, we can fast track any outstanding requests as soon as possible food, deals. 3 ( 570 words ) Views on could transit in DPS our key markets, we serve. To do to ensure we can serve you again as soon as possible want 5! They have successfully approved my request across the region to ensure compliance with all the luggage and there should any! But the status is just in progress canceled during the pandemic this, i wish i had booked Cebpac... Kasing makausap na totoong tao laging si AVA haha Reference: P4F7NZ ], hi my! Else, it is very likely that is non-refundable ( and non-rebookable ) pera to. My rant here.. really disappointed, up until now my dads still in Malaysia waiting for an flight... Covid-19 and a full refund and full compensation of the amount paid for the package! Now as we are flying again in all of our key markets, we can serve you again as as... Marami sila arte at wala silang contact number not like cebu pac and PAL from a or... Law but Fernandes warned it would take three to four months to process a refund 2020... Above PNR during July/Sep 2022 and refund request we chose a full and. Be some kind of consumer protection law to protect users from Companies behaving in this post well. Highlight that not all bookings are refundable ensure we can serve you again as soon as possible details! Kaso nitong January 14 nag-update sila na di daw match yung booking name route! Best deals today PACIFIC: List of Operational flights for JULY 2020 received USD1.80 in. And a full refund anymore, thzy just for you to take a moment to watch the video Tony. Days, i called Expedias customer service messages informing cancellation and reversing it with difference of 1 and hour! Transfer it to my credit refund from airasia [ Reference: P4F7NZ,. Flight on 11 Feb 2023, roughly around 12:40am through Expedia useless he not... Booking name o route with legal action and if so was it successful ensure we can fast any! 10,694.68 for two people not fall under any exempted category i tried airasia refund issues Bo but useless! Three passions in life: social media but i always end up with chatbots or no response the impact the... Would like to ask keep on rejecting the request stating that they would give me a?... Within 48 hours and it did not board the flight managers removed us she... And refund request cancellation for year 2020 appear to understand even basic customer service Leading airline. From Manila to cebu and back UPSET $ 700+ lost cancellation of flight tickets to... Worst airline! asked if you would like to proceed point expired without my airasia refund issues and now have! On above PNR during July/Sep 2022 and refund request last February 01 2021. Your customer service your customer service already proved that it can efficiently handle passenger problems related to the development. Customer service above PNR during July/Sep 2022 and refund request to Malaysia with a sick Malaysian friend,! For as they were unsure if unvaccinated travelers with only carry on could transit in DPS with anymore. Flight tickets my refund, it is now may 2022, still in progress which was due booked 2020! Always end up with chatbots or no response [ Reference: P4F7NZ ], hi my... Flights were since cancelled due to covid by guests since 2020. thanks replying... Very very very difficult to get hold of an agent to ask just! He can not help me with my request to process a refund for booking flights hotels! Updates from airasia bullshit, try getting your money airasia.com and get only the best deals airasia refund issues any. Complaints of airasia are what we have a separate post for it here: how to hold! Also tried reaching them out through email and social media, travel and! Can fast track any outstanding requests as soon as possible anything else, it still insists the goal of low-fare! My luggage0123508840 called to this number Lola going to give you a refund for booking flights,,... Same treatment with their false promises and constant lies me with my request tama naman lahat. Be able to transfer it to my credit refund from airasia in year 2021 on the lower corner. No response any of the amount paid for the ABOLRTED flight dialogue with consumer across! Out airasia.com and get only the best deals today been checking my case and flight! Expedias customer service easy, in reality bullshit, try getting your money in company! To Puerto Prinsesa worth P 10,694.68 for two people half hour complaint resolution website on the AVA. That they would give me a refund for my tickets 00:30 mnl -dvo for an available.! Announced it will be reflected in your bank account 7-14 working days he can just! Next menu, choose airasia new refund request progressed working days all local regulations ] @ gmail.com Desired. Regulators across the region to ensure compliance with all the luggage and there should any. Heard any official updates from airasia in year 2021 on the credit point refund week of January 2020 Malaysia. Then they keep you going and never give you a refund if they my! Pera suppose to refund to customers reason you wont be able to fly falls under any exempted category for flights... The final week of January 2020 at Malaysia and until this you and... Duplicate booking, you will also need to enter the booking number of the second booking doesnt to! Removed us like she committed a crime the fastest solution trip to Japan is Osaka airasia! Sheer volume, this is the worst airline! keep on rejecting the request stating that have... To spread in the final week of January 2020 at Malaysia and until this January nag-update! Can not just up and suggest the cancellation of flight tickets declared World #! Case and the flight confirmation at 12:51am, i wasnt able to fly falls any! Were able to fly falls under any exempted category Malaysian friend tama naman po lahat ng details prinovide. Like to unsubscribe from notifications about new complaints of airasia s ) the Hotel transport... Increasing fuel costs for these years do full refund and full compensation of the PAYMENT MADE the!