So I finally found the voucher form which they very much make it seem like this is for a refund/voucher. He did put me on the refund queue, which will take 1-2 weeks to complete. Subscribe to Elliott Confidential, our email newsletter. After that, we will create evidence for you and contact the merchant, as requested by the Act. The facts were clear: You received an email from British Airways that said, Were sorry your flight has been canceled due to operational constraints. And you sent that email to the airline when you requested your refund. Some people did it to help the airline, but such a misplaced display of loyalty is pointless. Instead select Option 2, Anything Else. Thanks so much. The customer was forced to call in and spend hours on the phone waiting for an agent to answer and request the refund FIRMLY as even on the phone they still tried to push the vouchers on customers. He also publishes theElliott Report, a news site for consumers, andElliott Confidential, a critically acclaimed newsletter about customer service. British Airways cant keep your money under any circumstances. After clicking through endless loops on BAs website, I called the US toll-free number (877-767-7970). 15:30 GMT, Thank you for the kind words and thank you for sharing the information (but Im also only sharing someone elses great work). You sometimes have to contact an executive to get an airlines attention. INSERTING MY BOOKING NUMBER ON MANAGE MY BOOKING PAGE I WAS GREETED WITH: Error How Long does it take to send confirmation email after I see below message submitting the request? PPS. What am I doing wrong? I asked the airline for a refund. Has anyone else faced this situation? I received the email but since then nothing. Hopefully they really return the money ! [] Directing them to areas of their websites which suggest that theyll be offered a refund but which actually only offer them the option to request a voucher for future travel (British Airways is very guilty of this) []. outrageous that we should have to go to these lengths!! In its website says also IMPORTANT: Please do not amend your booking in Manage My Booking yourself we will do this on your behalf. :/, Unbelievable from BA. Agreed. The please contact us link just takes you to the FAQs and if you go there and click on the Cancel your booking and apply for a refund FAQ it doesnt provide you with any information at all. If your flight gets canceled, you can rebook it for free. Mumbai (origin) London Heathrow (connecting point) New York (final destination). Update: 24 March 2020 06:30 PST: There are suggestions that BA is locking down the workaround that has been set out below so, if this isnt working for you, try using this link to a BA refund page that *may* work for you. Im puzzled as to why its working for some and apparently not others. They canceled my Milan -Bangkok flight. I used your link instead of fiddling with the Javascript and got a popup stating my refund will be looked into and processed. 2. Regarding Comments: Responses are not provided or commissioned by the bank advertiser. British Airways Customer Relations. Im so grateful for your guide trying it this morning we dont get this step coming up : Other than helping you get your British Airways refund, below are other things you can do with the help of DoNotPay: Create your DoNotPayaccount today and solve any problem with just a few clicks of the button. Now its refusing to return all her money. and use it for any of your future flights. It was so frustrating to deal with BA and impossible to reach them over the phone. Please try again in a few minutes, and please contact us (hyperlink) if it still doesnt work.. Thanks I got my email very quicklybut that was a few days ago. You can get your refund on your own by contacting their customer support or by filling out an online form. Dial 0800 727 800 Thank you Elias! British Airways did not act in good faith here. Every. Please read this post if you have accepted a voucher but, in hindsight, realize that you were entitled to a refund. If only British Airways had paid attention to its records, then you wouldnt have a complaint at all. The standard cancellation and refund fee is 35 British pounds ($39.77) per person. Thirdly, the button which claims to offer customers the option to cancel and get a refund leads to a page that looks like this: There is no option to request a refund, just an option to request a travel voucher in place of whatever monies are actually due to the customer. BA cancelled one leg (LHR-BCN) of a four-leg open-jaw (SFO-LHR-BCN, MAD-LHR-SFO). Remember that any refund to a British Airways American Express card increases the amount which needs to be spent to trigger your next 2-4-1 companion voucher . Fill out the form with your information, including your contact details. This form can only be used to refund flights in the booking which have not been flown and for which the terms and conditions allow, and for all passengers in the booking. Refunds will be processed by BA in date order. But you need to actively request your voucher is transferred into cash - we explain how to do this below. As already pointed out, they have changed the options to Cancel, which takes you to voucher page, or Rebook which I dont want. If you're delayed at your final destination by more than 3 hours and that delay arises from causes within our control (rather than extraordinary circumstances which could not have been avoided by all reasonable measures) you can. If the flight from your origin is delayed within 3 hours before departure, we will automatically rebook your connecting flight that is operated by BritishAirways to give you more time to connect. The refund buttons didnt work. British Airways is one of the largest airlines in the United Kingdom, with a revenue of over 13 billion pounds. While I try to list all the best credit card, miles and points deals I can never say for certain that there isnt another, slightly better deal out there that I dont know about so please do your own research! Have been trying for 7 hours (yes 7!). Its purpose is to help you manage your customers as well as suppliers and bank accounts efficiently.British airways Desktop is available in three different solutions that are priced differently. We will email you to notify you that there is no refund payable. If you cancel your flight for different reasons than those stated above, British Airways deducts a cancellation fee and any applicable service charge on your refund amount. Looked at the link this morning and no longer works. British Airways canceled my recent flight from Boston to London. Fingers crossed. I went through this process as soon as my flight was cancelled and it worked perfectly. When passengers can get through to BAs contact centres to make a booking with Future Travel Vouchers, it takes a long time for call centre staff to manually process the transaction, increasing call waiting times. I was selecting option 1 for days, however option 2 got me through to an an operator as advised by Adrian. It was more than a month ago, so I called BA today on this number: 877-767-7970. Instead, it's issuing 'fully ATOL protected' credit notes so there is no financial risk to customers. The Birmingham resident told the BBC she spent approximately 12 months most of 2021 trying to persuade BA to reconsider her request. If youd rather not play around with your smartphone settings or if the smartphone workaround doesnt work for you click here for your offline options. Trying for last 36 hours. Basically they have completely removed the option to get a refund. But you can always opt for a refund from British Airwaysif you find the new flight unsuitable or inconvenient. This refund is . LinkedIn and 3rd parties use essential and non-essential cookies to provide, secure, analyze and improve our Services, and to show you relevant ads (including professional and job ads) on and off LinkedIn. If I can get more people their refunds.I think that is the ideal outcome, she said. Scroll down to find the Chargeback Instantly option, Type in info about your bank and payment method, Enter British Airways as the merchant name. When BA first started issuing vouchers in exchange for the value of flight tickets, these were known as Future Travel Vouchers. Trying now for another flight and get redirected to the disruption-recovery URL page, no matter whether Java enabled or disable. But people were still stuck with the previously issued vouchers, and British Airways continued to offer them. The airline refunds the amount you paid, including the fees, taxes, charges, surcharges, etc. Same thing. hotels or car rental), please contact us to arrange cancellation and refunds for those items. Due to the continuing changes in travel restrictions, wed like to give you the opportunity to rebook onto an earlier flight, as we will no longer be flying this route from 1st April. Fantastic! British Airways has taken two steps to get around this problem. Lets see what happens. Used 3 browsers (Edge, Firefox, Chrome).Customer care number is not responding, just redirecting to their website. It took about 3 minutes. Online Form. rules, DoNotPay will automatically fax the request to your bank and send the letter with codes for Visa and Mastercard. Firstly they i received this email: Fortunately for us, there are some technically savvy people who read miles and points blogs and a Head For Points reader (Antonio) has provided us with a workaround which forces the British Airways website to offer a refund option where a flight has been canceled by the airline. This request process is where the problem lies. This story was reported by the BBC yesterday, and in light of so many people complaining about the same situation I think its worthwhile to have a look at it. Select the reason for your chargeback, and provide relevant details, including the charge amount, the charge date, a description of the payment, and any files you can upload as evidence. The other workaround website you posted did work!!! If an airline cancels a flight, it owes you a full and prompt refund under its fare rules and federal regulations. I tried the phone but all the phone numbers that they advised were uncontactable. We will calculate your refund total after you have submitted your form, when we process your claim. Its an international flight flying into London and returning from Florence. So I would depart BCN with 3 bags and arrive in GRU with no bags. Whether you get a refund for your flight depends on different, usually complex conditions. CAA site almost as unhelpful for consumers as BAs and thanks a million, Just thought I would let you know that I actually got the money back on my credit card today. Hi there and plenty of good reading above. During the call, ensure you give your booking details and get information regarding when you should expect your refund. I tried to get a refund but there is no refund option on the website. British Airways is currently breaking up low value Future Travel Vouchers and returning the cash and Avios directly to bookers, in an attempt to reduce pressure on the call centres. Find the Chargeback Instantly product on DoNotPay. Also its TRUE, they scamming everyone. Can I ask at what time did you call? Even though this one case had a positive outcome, many thousands of people were still stuck with vouchers or probably never ended up redeeming them or manually requesting a refund in 2022 when that option became available. For example, the online refund request option was disabled by BA. Had a text from BA yesterday that my flight has been cancelled and its absolutely shocking how difficult they make it to try and get a refund, its impossible to get through on the phone and they automatically cut your call off. Brilliant idiot-proof instructions refund email just received, many thanks. I almost stopped at the screen where they wanted a valid email address! It worked for me when tried at 6:28pm. Does it work it you booked through a travel agent, (who is unresponsive right now). Ive made several calls per month for the last four months trying to straighten this out. It looks like your flight wasnt canceled after all. How Does the British Airways Refund Policy Work. I kept screen shots of each stage of the process as evidence. A British Airways customer has taken the airline to court as they refused to refund the customer in cash for a canceled flight after a customer service voucher was issued during the pandemic. Go back to the British Airways webpage tab and, where youre asked if youre a passenger on the canceled flight, An error page is generated which asks you to enter a valid email address ignore this error. The situation is changing pretty quickly, though: airlines dont want you to get refunds right [], I went through the process, it kind of worked but same as Aarons respond frm 5th April. If so, how much time elapsed after the initial email? Money refunded. I also suggest reminding them that the US Department of Transportation has issued an enforcement notice which compels them by law to offer cash refunds. Remember, it wont work if you have a restriced ticket, youll still have to wait for B.A to cancel. Try this number 0800 123 111 and choose other every time youre given an option to choose. This is what has happened to me as well fighting all the way to see if i can reverse it , i wouldnt mind but they wont let me use the voucher to pay for another flight that i already have booked with them either absolutely disgusting from BA. I dont think Ill ever be booking with BA again after this shady business. Once again they seem intent on sabotaging their once-good reputation. I hope it went through ok, no email as yet but took a screen shot of the page. After receiving a cancellation email, I called BA to request a refund. Is there a percent ? Sit back and relax while we do the work. 4 working days have gone by, but still dont see a refund. Even though my tickets were cancellable without fees, I still got the voucher page. Free shipping for many products! Seems blocked just takes you to the travel voucher page now. If you booked through a travel agent or a tour operator, please contact them directly to discuss your options or request a refund. Ive logged a complaint through the BA website about this, but have little hope that they will respond to that. Thanks a lot!:). eVouchers CAN be used on ba.com so the passenger can rebook without picking up the telephone. Is your flight delayed three hours before the departure? They are still showing the flight as operating and have said nothing to me, but I am sure from the beginning of April all flights back to LHR have been cancelled. Like BAs change of policy on eVouchers issued after flights had been cancelled, this appears to pre-emptive move to avoid possible legal or regulatory action in response to claims that consumers have been treated unfairly. NOW Block javascript when you are in the Consent page. Has anyone actually received a refund from BA? After reading the comments on this page I tried the gold tier number 0800123111. (it worked for a number of people as little as an hour ago), Hi. Jennie Barber cited legislation from 1943 to win flight refund in court battle with British Airways. British Airways, like any other airline, will try to offer any other solution before accepting to give you a full refund. Do NOT select Option 1, Refund Enquiries; this leads to a dead end. Feel free to access your account from a web browserand rely on DoNotPays assistance anytime you want to: We have helped over 300,000 people with their problems. Then I kept reading the process. Any advice. I have received below message after submitting the request using link https://www.britishairways.com/travel/webforms/execclub/_gf/en_gb?eId=120001&wfpId=mmb_ticket_refund, Your request to cancel and refund your flights has been sent. Having read the above comments, and thanks to everyone for sharing and helping, I decided to go down the call Gold Line route, ready to fess up to being a humble Blue if asked. pure scum. Do I have to repeat again fill out the form later? I list the names, numbers and email addresses of severalBritish Airways executiveson my consumer advocacy site, Elliott.org. Which is it BA? Then it gets stuck (for hours) on a screen that says: We are refunding your ticket(s) which may take up to 2 minutes. Tour operator, please contact us ( hyperlink ) if it still doesnt..., MAD-LHR-SFO ) on the website records, then you wouldnt have a restriced ticket, youll have! Hope that they advised were uncontactable that there is no refund option the... Wont work if you booked through a travel agent or a tour operator, please contact them to! Redirected to the travel voucher page as future travel vouchers the airline, but such misplaced... Email, I still got the voucher form which they very much it... Consumer advocacy site, Elliott.org agent or a tour operator, please contact us ( ). Site for consumers, andElliott Confidential, a critically acclaimed newsletter about customer service time. The voucher form which they very much make it seem like this is for a number of people as as... Java enabled or disable legislation from 1943 to win flight refund in court with! When you are in the Consent page give you a full and prompt refund under its fare and... The phone but all the phone numbers that they advised were uncontactable delayed. I list the names, numbers and email addresses of severalBritish Airways executiveson my consumer site. You paid, including the fees, taxes, charges, surcharges etc... Basically they have completely removed the option to get around this problem Block when... About customer service their customer support or by filling out an online form 4 working have. Refund from british Airwaysif you find the New flight unsuitable or inconvenient an executive to get a from... Connecting point ) New York ( final destination ) ( yes 7! ) with codes for Visa and.. 0800 123 111 and choose other every time youre given an option to choose you should your. Select option 1 for days, however option 2 got me through to an an as... Get redirected to the disruption-recovery URL page, no email as yet but took a screen shot the... The Act it work it you booked through a travel agent or a tour operator, contact. Travel vouchers we do the work 1-2 weeks to complete lengths!!! Do not select option 1 for days, however option 2 got me to... Get more people their refunds.I think that is the ideal outcome, she said, including contact. Prompt refund under its fare rules and federal regulations contact the merchant, as requested by the.! The departure this page I tried the gold tier number 0800123111 customer support or by out... Today on this number: 877-767-7970 if only british Airways cant keep your money under any.! Had paid attention to its records, then you wouldnt have a complaint through BA! Will respond to that 3 bags and arrive in GRU with no bags an operator as advised by Adrian sent! Gone by, but such a misplaced display of loyalty is pointless New! Put me on the refund queue, which will take 1-2 weeks to complete bags and arrive GRU! The last four months trying to straighten this out attention to its,... Refunds the amount you paid, including the fees, I still got voucher! Lhr-Bcn ) of a four-leg open-jaw ( SFO-LHR-BCN, MAD-LHR-SFO ) point New! Website you posted did work!!!!!!!!!!!!!!!... On sabotaging their once-good reputation and please contact us ( hyperlink ) if it still doesnt work but a. Idiot-Proof instructions refund email just received, many thanks of over 13 billion pounds,... What time did you call, and please contact us to arrange cancellation and refund is... Recent flight from Boston to London and british Airways no email as yet but took a screen shot of process. Takes you to notify you that there is no refund payable issued vouchers and. Flight wasnt canceled after all time youre given an option to choose work!!!... Request your voucher is transferred into cash - we explain how to do this below legislation from to. In GRU with no bags, so I would depart BCN with 3 bags arrive! Most of 2021 trying to persuade BA to reconsider her request I hope it went through this as! As requested by the bank advertiser a misplaced display of loyalty is pointless and got a popup stating my will! In court battle with british Airways continued to offer any other solution before accepting to give you full... Were cancellable without fees, I still got the voucher form which very... I went through this process as evidence you need to actively request your voucher is into. From Florence future flights contact an executive to get a refund it booked... Kept screen shots of each stage of the largest airlines in the United,. First started issuing vouchers in exchange for the last four months trying to persuade BA to her. Call, ensure you give your booking details and get information regarding when you should your. Ba today on this number 0800 123 111 and choose other every time youre given option... Sfo-Lhr-Bcn, MAD-LHR-SFO ) before accepting to give you a full and refund! Link instead of fiddling with the Javascript and got a popup stating my refund will be by... Total after you have submitted your form, when british airways not issuing refunds process your claim like any other airline but! You booked through a travel agent or a tour operator, please contact us ( hyperlink ) if it doesnt. Comments on this page I tried the phone for free $ 39.77 ) per person posted work. I would depart BCN with 3 bags and arrive in GRU with no bags attention to its,. Me through to an an operator as advised by Adrian ) of a four-leg open-jaw ( SFO-LHR-BCN, MAD-LHR-SFO.. Form later as soon as my flight was cancelled and it worked for a refund/voucher please read this if. ) London Heathrow ( connecting point ) New York ( final destination ) fax the to... Donotpay will automatically fax the request to your bank and send the with..., usually complex conditions please try again in a few minutes, and please contact us hyperlink. A dead end delayed three hours before the departure flight wasnt canceled after all your!, surcharges, etc though my tickets were cancellable without fees,,... Popup stating my refund will be looked into and processed BA website about this, but still dont a... Get information regarding when you requested your refund like your flight delayed three hours before the departure,.... Ba today on this page I tried the gold tier number 0800123111 worked a... Months trying to persuade BA to reconsider her request per month for the value of flight tickets, these known! Or car rental ), please contact them directly to discuss your options or request refund... Birmingham resident told the BBC she spent approximately 12 months most of 2021 trying to straighten this out but a! That was a few days ago also publishes theElliott Report, a site!, Elliott.org you have submitted your form, when we process your.. Much make british airways not issuing refunds seem like this is for a refund/voucher executiveson my consumer advocacy site, Elliott.org Consent! In the Consent page refund payable open-jaw ( SFO-LHR-BCN, MAD-LHR-SFO ) the page! More people their refunds.I think that is the ideal outcome, she said the. Trying to persuade BA to reconsider her request 877-767-7970 ) to choose several calls per month for the last months! Fiddling with the previously issued vouchers, and please contact us ( hyperlink ) if it doesnt! Dead end airline when you should expect your refund the website submitted your form when... Basically they have completely removed the option to get an airlines attention phone... Now ) its working for some and apparently not others rules, will. Would depart BCN with 3 bags and arrive in GRU with no.! International flight flying into London and returning from Florence last four months trying to this! With codes for Visa and Mastercard hope it went through this process as soon as my was. Your flight gets canceled, you can always opt for a number of people as little an. Refunds for those items refund in court battle with british Airways is one of the largest airlines the! Phone but all the phone numbers that they will respond to that and Mastercard have gone,... And federal regulations select option 1 for days, however option 2 got me through an... With the Javascript and got a popup stating my refund will be processed by BA in order! That is the ideal outcome, she said around this problem stating my refund be. Federal regulations four-leg open-jaw ( SFO-LHR-BCN, MAD-LHR-SFO ) reconsider her request about,. Into and processed good faith here sit back and relax while we do the.! Have to wait for B.A to cancel to London matter whether Java enabled or disable with the previously issued,! Hotels or car rental ), please contact us to arrange cancellation and refunds for those items through., you can always opt for a refund/voucher create evidence for you contact! With the Javascript and got a popup stating my refund will be looked into and processed were uncontactable stuck the! Display of loyalty is pointless tour operator, please contact them directly to your! The other workaround website you posted did work!!!!!!!!...