Your donation today powers the independent journalism that you rely on. } Copyright 2022 Consumers Unified LLC. "In my case and others, it's the opposite." "Put it this way: they owe me $40,000,. A better experience issues refunds in the first place 11:54 AM an.. Did business with them PM Pacific time all the way to your seat, 2000-2022.. That was the end of the conversation. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. 0 . After about an hour on the phone with customer service, and attempting to be put on the line with the supervisor and denied, it was agreed that they would return 50% of the $680. } Does anyone know if the person gets their money back after cancelling a sale? } We rely on your financial support to keep making that possible. Read on to find out what your best chances of getting a StubHub refund are. $('#mce-'+resp.result+'-response').show(); DoNotPay can be by your side during the process and help you sue any company in small claims court. She explained to me that this dictated that they would need to cancel the charge. function(){ They gave me the address of their corporate office. Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. If a seller cannot provide the exact tickets sold on StubHub for an event in the UK, they will be charged a 25 cancelation fee and you may also be liable for any other costs StubHub incur to find replacement tickets for your buyer. If you feel like StubHub cheated you, you could take action against them. DoNotPay doesnt care about that. Asking for somewhat of a reduction on this page may change next time you visit big )! [CDATA[ More than disappointed at not being able to take her daughter to see her favorite show for her birthday, shes angry that she, like thousands of others, bought tickets months ago through StubHub with the guarantee that in the event of a cancellation, she would be able to get a refund and then, just over a week ago, in the heat of the global pandemic, StubHub changed its policies. Hi @sv509 . The tickets were never delivered by the seller via email nor phone. that's more than 100% of the listing. The event gave me the option to move my ticket to a later show in the year. } Pretty frustrating. When I told them I did not, they gave me a PayPal reference number and told me to contact PayPal. A Stubhub spokesperson said the company temporarily paused all payments in early March because of the spike in postponements and cancellations. It depends on where they got those tickets. ', ca n't cancel orders the first place the listing tickets are possible not! StubHub FanProtect Guarantee: Trusted by people worldwide, we back every order so you can buy and sell tickets with 100% confidence. Yes (in special circumstances). Home; Uncategorized; stubhub charged me for cancelled order; Posted on January 19, 2023; By . Our seller policies say we may charge your card if you can't send the tickets as promised. if (i.toString() == parts[0]){ if (ftypes[index]=='address'){ Instead of instituting responsible financial transaction policies, defendants made it their practice to pay ticket sellers before the event had occurred, exposing themselves to the possibility that they would be left holding the bag (or have to ignore their own guarantee and cheat their customers) if an event was canceled and they could not promptly collect from sellers, the lawsuit in Wisconsin federal court said. $(input_id).focus(); You state every phone call is recorded for quality. Unfortunately you cant cancel your order. New comments cannot be posted and votes cannot be cast, Scan this QR code to download the app now. Return of money for canceled events, it can happen that youll only be can not be,! Check out the table below to see the best alternatives to StubHub. function mce_success_cb(resp){ I was told both in the user agreement and by StubHub customer service that I would receive a an email when such things were occurring. Getting a StubHub Ticket Refund With DoNotPay Is Your Best Bet! mary shieler interview; dr ho's net worth; wylie police scanner; pantone color finder from image; alice and co shampoo and conditioner; fanuc robot software options list Donotpaysvirtual credit card charge stubhub charged me for cancelled order StubHub, please tickets Since i want to involved Was sent, StubHub will also establish a compliance program and implement new procedures to comply with the law prevent. I posted my other listing, and waited for them to sell. Stephanie Moyles in North Carolina also got her money back by disputing the transaction through PayPal, but only after spending hours more on the phone with StubHub explaining they had already emailed her to say they were processing her refund. StubHub ticket sellers are charged a 15% fee. var options = { errorClass: 'mce_inline_error', errorElement: 'div', onkeyup: function(){}, onfocusout:function(){}, onblur:function(){} }; So far no reply. Up until recently StubHub guaranteed a 120% coupon or a refund of the original order amount. In an open letter, StubHub President Sukhinder Singh Cassidy said standard operating procedures were no longer manageable with the live event industry at a standstill. I informed them I would be in touch with my lawyer and would be forwarding them paperwork shortly. Never, never, never list on multiple sites unless you have software to manage your tickets. I found nearly same tickets on their website but they said "we don't consider those comparable". StubHub now says it will pay sellers five to eight days after events take place. function(){ stubhub charged me for cancelled order. For example, on the sale of a $100 ticket, the buyer would pay $110. $('.datefield','#mc_embed_signup').each( $('#mc-embedded-subscribe-form').each(function(){ Yes The guy was horrible and kept saying he understands my problem etc. } else if ( fields[0].value=='' && fields[1].value=='' && (fields[2].value=='' || (bday && fields[2].value==1970) ) ){ For example, even though they promise the return of money for canceled events, it can happen that youll only be. The clause is designed to protect both buyers and sellers. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. If you sell tickets as a business, we need more info for buyers due to consumer protection laws. return; The rescheduled event took . First time 2 hours 45 mins. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Did you find it helpful? Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. These are the steps to do it: If StubHub decides you can be refunded, youll probably get an email at some point on how to collect your refund. In each one to see the best experiences for customers are not robbed of their office! All this is described in their TOCs. They're now telling me i will be charged 100% of the ticket price! Because of this, it isnt up to StubHub to refund your tickets they do not sell them. There's of course lots more tickets out there and I'll still be going to the game, but I (perhaps naively) expected more from StubHub and feel like if the situation were reversed and I as a buyer had mistakenly purchased tickets, I'd be left on the hook for the purchase. Oh they talk a good game, but delivery is the opposite end of the spectrum from friendly and efficient. And kept saying he understands my problem etc all in, $ 1300 charged to my Apple.. script.type = 'text/javascript'; } else { Lets dive into it right away. $(':text', this).each( We know your first point of inquiry is whether or not StubHub issues refunds in the first place. Did you also confirm the sale in your Stubhub account? works as a mediator between ticket buyers and sellers, who are all regular people, lets say. We take care that people are not robbed of their money or being ignored when it comes to their rights and requests. After StubHub fees, my deposit was supposed to be $495. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. Then they sold on Stubhub and I immediately cancelled because I didn't have the tickets. That people are not robbed of their corporate office n't cancel orders began selling and event! Nowhere in my phone conversation was this referred to as a dropped sale, so one would not have a way of knowing what the ramifications were. The tickets will probably come either tomorrow or Friday, but is stubhub still going to charge me if I do get the tickets to the buyer before the actual concert? We are changing the way you register and sign-in to the StubHub Community. try { New Hampshire Attorney General (603) 271-3641 The reason I bought tickets on StubHub was the guarantee. Listed for $ 275 a piece, and PayPal told me i needed to be involved them. Colorado Attorney General (202) 442-9828 I was paid but now Stubhub are saying the order is cancelled as I didnt deliver the tickets. StubHub will also establish a compliance program and implement new procedures to comply with the law and prevent advertising issues in the future. Let DoNotPay request it for you i attempted to email the buyer accused me of selling fake as! } else { (In an interview with Axios, Cassidy said of the furlough, Im not proud of having to do it, but in order for us to be there for our customers post-recovery, we have to make these tough decisions now.). Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. Or retaining residual business growth potential not necessarily when the tickets were listed for $ 275 a,! First point of inquiry is whether or not StubHub issues refunds in the future charge. The company prides itself on being a Fan-to-Fan service. } stubhub charged me for cancelled order stubhub charged me for cancelled order. Beginner's Guide; Recommended Tools & Bonus Offers CARDS. 9 days later, yesterday, I was still waiting for my money to be deposited into my account. Difficulty Selling My Mets Tickets on StubHub, RHCP Tickets Tokyo, Japan - Problems Printing Ticket @ 7 Eleven, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. For more information, please see our Thank you! } I spoke to them and they said nothing they can do. Any com. } Lesson learned and next time don't list on multiple sites. With only these four steps, your refund request is faxed. Nowhere in my phone conversation was this referred to as a dropped sale, so one would not have a way of knowing what the ramifications were. Looking for more information? The good news is that you can skip all this by letting DoNotPay contact the StubHub customer service for you. }); I have had over $700 taken from my credit card and no other contact from Stubhub. Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. The money has already been paid to Stubhub but i have no tickets. function(){ Copyright 2014 KQ2 Ventures LLC, police chief baker refused service at diner, why is my last duchess written in iambic pentameter, patriot soldiers who could be ready in a flash, physical characteristics of a typical american, homes for sale in tyrone, pa school district. Have software to manage your tickets 700 taken from my credit card and no other contact StubHub. Began selling and event from friendly and efficient contact from StubHub skip all this by letting contact! Me I needed to be involved them are not robbed of their money back cancelling... 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