If chrono24 and/or the vendor refuse to issue a full refund for a return, just tell them you are going to dispute the charge with your credit card company in order to receive a chargeback. If you don't confirm your listing's availability, it will be automatically deleted after a week. Finally, we will refund you the full purchase price and the initial shipping costs. The site has knowingly allowed this fraudster to advertise and con people. Where can I see if I've been charged a penalty fee? Follow watches you like in your account and enable notifications for price changes. Yes, the information you provide in listings is binding. The seller is responsible for arranging shipment and making sure the package is well protected and insured during shipment. You can also contact us directly. 5 stars. Be sharp on red flags and have a good look at the details in the photos. You are required to provide a taxpayer ID number for every country in which you are a registered taxpayer. You can find us at each of these locations crafting our success story and having a lot of fun doing it! Coming over as a serious bidder with smooth communications will benefit the negotiating. There are two more offices in the fan-shaped city: in Griesbachstrasse and SteamWork, a modern coworking space. However, generally speaking any wire transfer made using the SWIFT network (used in countries like the US) requires two addresses: 1. address of the sender and his/her. Do I have to own a watch to add it to my Watch Collection? Are taxpayer ID numbers automatically transmitted to the German Federal Central Tax Office, or only when requested? We will document and confirm your wish to return your order and guide you through the next steps. Chrono24 has a service built in where they kind-of work as an escrow. If you decide to buy the watch directly from the dealer, please take note of the dealer's terms and conditions. Please keep the following in mind when paying via credit card or PayPal: You should look into the dealer's return policy before making a purchase. Only dealers who have demonstrated consistent reliability and trustworthiness on Chrono24 are eligible to receive a Trusted Seller seal. In the interest of security, dealers on our marketplace must follow a strict set of rules. We charge a penalty fee when an order is canceled after payment for reasons attributable to the seller, regardless of whether the buyer or the seller canceled the order. Brad (@bradwatch) - appreciating fine affordable watches since 2011. . Once the buyer has received the item, we pay out the sum to you. Through our Office in New York City, we want to assist our customers in North, Central and South America even more closely. If your payment was processed via the Escrow Service and you would like to return the item, please either call (+49 721 96693-920) or email (. However, should issues arise, you have 14 days upon delivery of your order to contact our support team and get your money back. If the price is fixed you can always reach out to a seller if there is any room. Our multilingual support team is always available to assist you. Set an amount you want to settle on and go with a strategy. Be kind to the seller and have patience. Outrageous. 14-day . The watch was exactly as described and I was not disappointed. Returns Made Easy. Bankwire is scary to an anonymous entity, but I've had realative success with using chrono24 w. paypal. How often is the estimated value updated? Who is required to provide this information? In this blog we will explain how to safely buy a watch on Chrono24. We verify every dealer on our platform, and many of them have been selling watches on Chrono24 for years. Edited by LaurasOtherHalf on Monday 2nd March 16:24. You can send the seller a price suggestion by selecting "Suggest a price." You will be responsible for the return shipping costs in most cases. Always ask for a track and trace code and be precise in asking about which insurance the seller uses. chrono24 address for bank transfer. Peace of mind when buying with Relleb protection. It is quite annoying if buyers offer a price that is too low. Im thrilled with my purchase and felt confident goin What should I do if I want to return an item? Knowing how to buy a watch on Chrono24 will therefore bring a multitude of options. On Chrono24, more than 25,000 professional dealers and private sellers from over 120 countries offer more than 500,000 watches. We retain the commission fee directly during the payout of the sales price. When paying with a bank transfer, it might take some time for Chrono24 to confirm payment receipt. An extended warranty is not provided. We keep your payment safe in our escrow account for up to 7 days after the day of delivery of your watch and we release your payment to the private seller. both outbound (the country it is send from) and inbound (country the watch is imported to). What are the various pricing plans for commercial dealers? Am I required to provide my taxpayer ID number? What should I do? Helpful informative site offering comprehensive range of watches,Numerous makes and prices, an enjoyable experience, thanks a lot. I've now used them a number of times and have always been happy. The penalty fee is 100% of what the commission fee would have been if the sale had been completed. Make sure you write the complete, correct address legibly on the package or shipping document. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. However, you can choose to hide your email address. 2. The manual review hasn't taken place yet. I have just had the very bad misfortune of being defrauded out of over $12, 000.00 from a fraudulent seller on chrono 24. Yes, you can add any watch to your Watch Collection so that it is complete. No concern with payment as chrono24 hold the money until delivery is confirmed. Also, be careful that with Chrono24 buying protection you have a 14-day period to raise a problem. You'll then have access to historical price trends, as well as projections of your timepieces' future financial performance. Contact our support team. Chrono24 provides easy, safe, and reliable market access to all watch enthusiasts. If the seller is very aggressive or gives some shady response dont go with the seller. You can access your messages both on Chrono24's website, as well as in the Chrono24 app. We'll send you an email as soon as the item has been shipped. Registering on Chrono24 brings you closer to the world of luxury watches. You may incur additional costs such as customs fees, taxes, or shipping and insurance fees. A professional dealer has to pay a monthly fee and then a commission for every sale made on the platform. Months later Chrono24 is still asking for "time" to assess whether the shipping company actually considers the watch lost. Wonderful people to deal with! In some countries, we require private sellers to confirm their identity. Chrono24 provides Escrow Service for free. Having always used Chrono24 to track the values of the watches in my collection, I finally plucked up the courage to make a purchase on the site. We would be happy to reactivate your listing. Only then do we transfer payout to the dealer. Negotiate a price through the usual bantering. How many watches can I add to my Watch Collection? Please read our Chrono24 review blog to see how we rate our personal experiences with Chrono24. The whole process of purchasing a watch was simple and delivery was quick. . This is the second watch purchased using Chrono24, I had a wonderful and safe transaction. i'd rather just wait to find one used on a forum or something. You will see the corresponding fee when selecting your payment method. The security images aren't correct. Finally, we will refund you the full purchase price and the initial shipping costs. We have always bought from the Netherlands and the options are to pay by credit card and by bank transfer. Can I sell items on Chrono24 without a taxpayer ID number? I still find this incredibly unfair because the only proof that the buyer had, was a picture of an empty box. The network is vast. How can I figure out what my watch is worth? Most warranties expire after a pre-determined period of time. You can view the estimated value and change in value of each individual watch, as well as your entire collection. Can I add rare timepieces to the Watch Collection? years as the leading marketplace for luxury watches, trustworthy sellers from over 120 countries, customers choose Buyer Protection annually, listings covering a wide range of watches, If your payment was processed via the Escrow Service and you would like to return the item, please either call (+49 721 96693-920) or email (. The file size may not exceed 60MB. You have further questions about Chrono24? How to buy from Chrono24? No worries! To what extent does Chrono24 check their dealers? Every listing contains the ". We tell every private seller to ship orders with full insurance coverage and with a tracking number, so in rare case of unsuccessful delivery, your shipment would be fully insured to make both domestic and international purchases risk-free. Discover the Safest Path to Your Dream Watch. As part of the inspection, the seller must provide proof of ownership in the form of two pictures of the watch set to specific times. How do I edit or delete private listings? Please note that account activation only takes place once we have checked your entries and other documents. Authentic customer reviews also provide insights into the respective dealer's services, so you can always be sure who you're buying from. How a seller responds to questions is in our opinion the most important. Items are typically available immediately or on short notice. Which payment methods can I offer buyers? How do I filter search results for specific listings? It sounds easy and it is definitely something you must do, but the practise will show you it is more difficult than you think. You find what you are looking for, order it, and it gets delivered. You have the option of setting filters on the search results page. I have been charged a penalty fee and have questions. I can't find my listing. How long is Chrono24 Buyer Protection valid? How can I pay for an order using an escrow service. We both agreed and that was it. Probably better than a blind wire transfer. Address (street, ZIP/post code, city/town, country), Any taxpayer ID number issued to the seller and the issuing EU member state(s), Any fees, commission, or taxes withheld or charged by Chrono24 during the reporting period, The total remuneration paid or credited to the seller during the reporting period, The number of relevant activities for which remuneration was paid or credited during the reporting period. We want to offer visitors to our watch marketplace the best possible experience. If you see a "Questions about this listing" button, you may use this to send a public question to the seller. Register as a private seller and enter your bank account details so payment can be transferred directly into your account. This will include its tracking number, if available. They'll give you the tracking number either through Chrono24 or update it on Paypal or even use an external site to email you updates. *For details, please inquire via phone or email. How can I change the email address for my Chrono24 account? You receive a notification on your Chrono24 account letting you know when the money arrives in the escrow account. Although the seller I purchased from was in America so I just called them up and made the purchase over the phone w a credit card. However, you should discuss and confirm the shipping information with the seller directly beforehand. This quick bit of research should help you in most cases. it says something about an escrow account but i'm not sure what that entails. Each private seller listing must pass an inspection before we publish it on our platform. Can I change my payment method for the listing fee retroactively? Please note that it can cost up to 300 USD to ship a return item, including insurance coverage. 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