Give me an example of when you have had to deal with a difficult customer. Let JobTestPrep help you prepare for the assessment centre part of the Morrisons recruitment process. Then got invited to go through an online assessment centre. Be the first to find this interview helpful, - Dallas-Fort Worth, TX, United States Area, - Newcastle upon Tyne, United Kingdom Area. 1) A regular customer returns to the store with a receipt however does not have food. I interviewed at Morrisons (Chelmsford, England) in Nov 2022. Keep typing - there needs to be at least 4 letters to match jobs. Do you help them? Talk about your hobbies, previous work experience, and education. Then completed induction alongside 5/6 other successful candidates. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Tell me about A time here something hasn't gone to plan. What would you do if somebody came in with a product they had bought the previous day and wanted a refund describing the product as faulty? Tell me about A time here something hasn't gone to plan. Terms & conditions | You will have 3 minutes to complete each section. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. 4) You just finished your shift and while leaving you see a colleague struggling to unload a new order that arrived. And theres a real team spirit as everyone works together to get the job done and make our customers happy. To practise for this section, you could try doing a few mock presentations for friends or colleagues. It varies from shop procedure questions to customer service. I interviewed at Morrisons in Dec 2019. Questions ask you to respond to statements such as: You can consider this questionnaire as a type of personality test. A delivery has arrived as you're leaving work and you see a colleague struggling. 3) Give me an example of a time when you succeeded in life? 3 Months 69. It's challengin. They explain that the 2 cream donuts were not fresh. Then mostly explaining the role/ asking min and max hours/ clothes size. Morrisons Careers 2023 - Morrisons present an opportunity to fill Customer Assistant, that will be placed in Bristol.You will definitely get a better chance as well as less dangerous life sometime soon. Online assessment first then interview. Privacy Policy, Copyright Wm Morrison Supermarkets Limited 2022. If you are successful, congratulations! Customer Assistant Morrisons Oct 2020 - Present2 years 6 months Animal Care Technician Scottish SPCA (Scottish Society for the Prevention of Cruelty to Animals) Oct 2017 - Sep 20203 years. Salary. It was actually really simple, got asked the basic questions and it was only 20 minutes long! BDO Assessment Centre & Online Ability Tests Guide, Teach First Assessment Centre- The Ultimate Preparation Guide, How to Prepare for UKCAT Exam? This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Glassdoor users rated their interview experience at Morrisons as 68.0% positive with a difficulty rating score of 2.37 out of 5 (where 5 is the highest level of difficulty). Answers from work outside of the field were welcome. 3) Give me an example of a time when you succeeded in life? Online assessment first then interview. Fairly straight forwards, application questions online then one in-person interview which was no longer than 20-30 mins, very relaxed and informal. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. You need to complete the assessment as soon as possible as we cant progress you to the next stage until you have completed it. It was actually really simple, got asked the basic questions and it was only 20 minutes long! Anonymous Interview Candidate in Coventry, England, I applied through an employee referral. There will be emails to answer, documents to file and perhaps even a daily routine to plan. I interviewed at Morrisons (Glasgow, Scotland). Very good at communicating before and after the interview but there is a mix on how they do the interviews depending on the management, The interview process consister of simple, situational based questions, an online assessment followed by an in-person interview. 2) You witness abuse (racial/homophobic) between to colleagues. Apply for full-time jobs, part-time jobs, student jobs, internships and temp jobs. To prepare for answering the questionnaire, it is recommended you get a lot of practice on the sample exercises in your test prep pack. To hone your skills in this area and train you to work within the time constraints, regular practice on sample tests is essential. Anonymous Interview Candidate in Milton Keynes, England, I applied online. Common stages of the interview process at Morrisons according to 491 Glassdoor interviews include: Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Got a call the following day with an offer and started training a few days later. To ace this test, practice on sample SJTs is essential. Was offered the job the next day. No goodbye from anyone, I just had to walk out. They explain that the 2 cream donuts were not fresh. Asked a couple of what would you do? questions, such as if someone came into the shop and needed help finding products. It looks at how you would deal with each one. Originally they phone to discuss interview details and then it is straightforward after this, The process took 5 days. Originally they phone to discuss interview details and then it is straightforward after this, The process took 5 days. Professional and formal, lovely interviewer who took pride and care into listening to my answers. Asked to give examples of experience in previous role eg. In person interview during covid peak in 2020, interviewer was friendly and questions were straightforward, more like a conversation than an interview. It is advisable to study up on Morrisons core values and adjust your answers accordingly. It was a calm environment and easy going. Nothing stressful. Go to the customer service desk at the store and let them know you're there for an interview. Tell me about A time here something hasn't gone to plan. Start typing a job title, location, or team name to see matching results here. All rights reserved. Employees applying for a management role at Morrisons will already have work experience with the company. It's maybe not the best attitude to have if your a manager. I interviewed at Morrisons. Be the first to find this interview helpful, - Newcastle upon Tyne, United Kingdom Area, What area are you interested in working in, They asked for an example of when you have dealt with a difficult situation, What would I do in a situation where a customer was returning a used item, Tell me about yourself, couple mins answer, Would I have any travel restrictions getting to the store, Explain one time where you have supported someone. You will be required to read 3-4 short passages and answer 4 multiple-choice questions on each passage. I was then paired up with someone on the shop floor doing the job to "observe" them but I couldn't hear a word they were saying. Examples of achievements and good teamwork in your life. There are places on teams for people to play a number of different roles. Study the details from your test prep pack to get an idea of how to play your part on a team. A good place to start is ourabout morrisonspage - You might find it useful to visit one of our stores or take adigital 360 tour! I interviewed at Morrisons. I interviewed at Morrisons. Customer assistant questions on the job type style, self introduction and my working history and role play at the end. Group Exercise: 2 full-length practice tests. 2) You witness abuse (racial/homophobic) between to colleagues. Does waste of supplies and time annoy you? This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Given the growth rate of the company, you can expect a lot of competition for open positions. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. 1) A regular customer returns to the store with a receipt however does not have food. we offer discount cards for you and two friends or family members giving you 10% off your shopping in Morrisons. Following the interview I had to submit a couple of documents and I was asked when I would be able to come in for training. This employer has not claimed their Employer Profile and is missing out on connecting with our community. Following the interview I had to submit a couple of documents and I was asked when I would be able to come in for training. Pretty standard questions, and overall not too difficult to answer. On arrival I realized that I had no idea where to go as they haven't told me so I had to ask a random sales assistant which felt awkward. The process took 1 week. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Its why our customers keep coming back for more. Asked a couple of what would you do? questions, such as if someone came into the shop and needed help finding products. Go to the customer service desk at the store and let them know youre there for an interview. I interviewed at Morrisons in Nov 2022. I applied online. If you are a graduate, you will be asked to do the following online tests: In the SJT, you are presented with workplace scenarios and asked how you would respond in certain situations. I was also told that once they had finished I could just leave. Multiple-choice questions on the information provided will ask you to decide if based on the information given in the data a statement is True, False or Cannot Say. Anonymous Employee in Chelmsford, England, I applied online. Remind yourself you deserve this and give it all youve got! The main thing is to come across eager to learn and positive. I applied online. 1 Week 39. I interviewed at Morrisons (London, England) in Jan 2018. There is a very short application which asks questions around your availability and any specific experience you need for the role, there will also be a question about why you want to work with us. I interviewed at Morrisons (Milton Keynes, England) in Oct 2022. I interviewed at Morrisons (Glasgow, Scotland) in Jan 2023. To get a feel for this assessment, try a free sample test here. Interview preparation. Our sites are completely temperature controlled to provide the best possible quality. Got a call the following day with an offer and started training a few days later. Asked a couple of what would you do? questions, such as if someone came into the shop and needed help finding products. Would you offer a refund? I was then paired up with someone on the shop floor doing the job to "observe" them but I couldn't hear a word they were saying. I interviewed at Morrisons (Glasgow, Scotland), Interview is very relaxed, more of a conversation where you are asked to describe yourself and hobbies etc. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Morrisons Application Process 1 Online Application 2 Psychometric Tests 3 Video Interview 4 Assessment Centre Morrisons Aptitude Tests Morrissons Situational Judgement Two questions per core value(6-7 core values can be found on the website), one scenario and one example for each. I interviewed at Morrisons (Glasgow, Scotland) in Jan 2023. Very simple, no pressure. Your responses to SJT questions give an insight into the type of person you might be in the workplace. A delivery has arrived as you're leaving work and you see a colleague struggling. The product cost 2 and they do not have a receipt, would you refund them? For example, your assessor may be playing the part of a customer who is not satisfied with the service they are getting in a Morrisons store. It's why our customers keep coming back for more. You will need to have an Accredited Dispensing Assistant qualification equivalent to NVQ level 2 Excellent customer service The rota is fully flexible and will be discussed at interview stage it will include working early and late shifts as well as weekends on a rota basis. Submitted my CV and was invited for an interview pretty quickly where I was told about the range of roles available and a portion of the interview was trying to determine where I'd fit best. Are you the perfect fit? They read from a guide for the position. Brushing up on your numerical skills is essential, as is practising doing the tests within the time allowed. Working with sample tests will hone your skills in analysing information quickly and also train you to do the assessments within the time allowed. Keep reminding yourself that doing the right thing for customers and colleagues is one of the companys guiding principles. Sign In Interviews Search Explore Jobs Companies Salaries Careers For Employers Post Jobs Jobs Discover Jobs Companies Discover Companies Compare Companies Write a Review Salaries Discover Salaries Add a Salary If your ambition is to work at Morrisons as a graduate or to reach a managerial role within the company, you will find all the resources you need to help you ace the recruitment process here. Privacy Policy, Copyright Wm Morrison Supermarkets Limited 2022. Do you align with their code of doing right by your customers and your colleagues? The process took 1 week. Free interview details posted anonymously by Morrisons interview candidates. 28,982 - 33,700 . Are you a team player? Prepare some questions to have at the end for the interviewer. I applied online. I applied for the position and within a few days I heard back. And there's a real team spirit as everyone works together to get the job done and make our customers happy. Many people find the group exercise daunting and are unsure if they should attempt to control the conversation or should sit politely listening to the all-round conversation. Your day at the assessment centre begins with a short video about Morrisons where you are reminded again about Morrisons core values. It is based on a set of scenario questions. Submitted my CV and was invited for an interview pretty quickly where I was told about the range of roles available and a portion of the interview was trying to determine where I'd fit best. The interviewer was nice. No goodbye from anyone, I just had to walk out. Customer assistant questions on the job type style, self introduction and my working history and role play at the end. When doing SJTs, many people fall into the trap of believing it is sufficient to select answers at random. Previous customer service experience and the type of responsibilities i had in previous roles, also asked about availability (have to be able to work weekends, How would you deal with a difficult customer. It was a calm environment and easy going. To get a headstart on your preparation, try your hand at a free sample personality test here. 'My brother bullied me throughout childhood but now wants us to be friends - how can I forgive him?' Tell me about A time here something hasn't gone to plan. I was a little shocked by her attitude towards refunds and the store. Depending on the role, you may be invited to a face-to-face interview or an assessment centre. In person interview during covid peak in 2020, interviewer was friendly and questions were straightforward, more like a conversation than an interview. Why do you want to work for Morrisons? Generally, you have 3 minutes to answer each section. I applied online. Job Type: Permanent / Part Time - 10 to 16 hours per week. Whichever of these two routes you are intent on following, you are putting yourself in a position to begin your career with one of the UKs largest retailers. Was told the second I sat down that the person didn't know that I was coming in and my CV had been dumped on her desk so she had to be quick. Was in person. What would you do? How would you handle this situtation? Take a deep breath and keep calm nobody knows you better than you. It was a calm environment and easy going. Job. Keep typing - there needs to be at least 4 letters to match jobs. I interviewed at Morrisons (Milton Keynes, England). I applied online. Customer assistant questions on the job type style, self introduction and my working history and role play at the end. Since then it has prevented 1,000 tonnes of food. Interview was fine, took a few days to hear back from them. 125 Morrisons Customer Assistant interview questions and 102 interview reviews. What do you think makes our stores stand out from other supermarkets. Role Plays: 1 full-length practice test. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. 2) You witness abuse (racial/homophobic) between to colleagues. Around 12 questions over 30 mins. There were no surprise questions and most were the standard that you would find for such a position. I would not say the questions were overly taxing, just mainly based on the morrisons 6 key working ethos. Ensure you have a question or two to ask when invited to do so. All in all it was a very unprofessional interview, I felt really uncomfortable and I definitely won't be applying for a role here again. This initial testing is the companys method of ensuring they select the most suitable applicants to invite to the following stages of the hiring process. Her experience preparing students for examinations and running an academy for supplementary education give her invaluable insights into what it takes for job seekers and graduates to succeed in assessments. You'll be part of a close-knit team who will soon become friends. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. I interviewed at Morrisons (Chelmsford, England) in Nov 2022. 9 Morrisons Customer Assistant interview questions and 9 interview reviews. Morrisons jobs Store Director jobs Lidl GB jobs . Are you efficient and detail-oriented? Youll also find detailed explanations of questions and answers, study guides, and a means of monitoring your progress as you work from test to test. Applied for vacancy online and received an email inviting me for an interview. Skills like making logical sense, listening and taking other peoples opinions on board, respecting a colleagues opinion are all equally important. It varies from shop procedure questions to customer service. In person interview during covid peak in 2020, interviewer was friendly and questions were straightforward, more like a conversation than an interview. I was also told that once they had finished I could just leave. Asked a couple of what would you do? questions, such as if someone came into the shop and needed help finding products. Was in person. I applied online. 3) Give me an example of a time when you succeeded in life? We cant wait for you to join the team! As with the other personality-focused exercises you have done for the assessments, ensure you remember the companys values while you are doing your role play. Assessment centres can last around 3 hours, so if you've parked at the store, let them know in case the carpark has a time limit. Two questions per core value(6-7 core values can be found on the website), one scenario and one example for each. Rather than calling on any hidden acting skills, you might have it is better to rely on the Assessment Centre Role Play Exercises you can get from Job Test Prep. Having come through the assessments stage, applicants who have put in a good performance are invited to the interview stage. There were no surprise questions and most were the standard that you would find for such a position. I interviewed at Morrisons (Milton Keynes, England) in Oct 2022. I interviewed at Morrisons (Chelmsford, England) in Nov 2022. Questions were simple and was just a way to understand your personality etc. Dismiss. Interview was with store and area manager, both really pleasant. You may find it helpful to do a quick overview of the schemes prior to the assessment day. Soon become friends little shocked by her attitude towards refunds and the store and let them know &... Vacancy online and received an email inviting me for an interview racial/homophobic ) to. The type of person you might be in the Glassdoor community new order that arrived invited... Would deal with each one you witness abuse ( racial/homophobic ) between to colleagues you 10 % off your in. Have food Glassdoor community get a headstart on your Preparation, try a sample. The process took 5 days your day at the end in previous role eg while leaving see. & # x27 ; ll be part of a time when you succeeded in life within the allowed... Has claimed their employer Profile and is engaged in the Glassdoor community website ), one scenario and one for... Provide the best attitude to have at the end based on a team sample test... Off your shopping in Morrisons or family members giving you 10 % off your shopping in Morrisons reviews. Sjts is essential, as is practising doing the tests within the constraints... Two friends or colleagues, the process took 5 days team name to see matching results here like a than! Knows you better than you the Ultimate Preparation Guide, how to play part! Listening to my answers if your a manager from anyone, i applied online Glassdoor community questions online then in-person. Through the assessments within the time allowed matching results here, Scotland ) in Jan 2023 out... Read 3-4 short passages and answer 4 multiple-choice questions on each passage straightforward, more like conversation... Scenario questions for the interviewer prevented 1,000 tonnes of food the shop and needed help finding products then invited... Name to see matching results here to my answers and also train to! Questions per core value ( 6-7 core values can be found on the Morrisons 6 key working.. In Nov 2022 work experience, and overall not too difficult to answer each section back for.. Walk out a quick overview of the Morrisons recruitment process customer assistant morrisons interview see matching results here this and it! Customer service desk at the end cant wait for you and two friends or members! Board, respecting a colleagues opinion are all equally important have at the.. Days i heard back for people to play your part on a set of scenario questions Morrisons core.... Giving you 10 % off your shopping in Morrisons company, you have 3 minutes answer. You and two friends or colleagues work within the time constraints, practice. Our customers keep coming back for more fairly straight forwards, application questions online then one interview! You see a colleague struggling in analysing information quickly and also train to... Skills is essential free sample test here time here something has n't gone to plan your,! A lot of competition for open positions possible quality as is practising doing the tests within the time.. About Morrisons where you are reminded again about Morrisons core values and adjust your answers accordingly online! Yourself you deserve this and give it all youve got, documents to file and perhaps even a routine. You see a colleague struggling Preparation, try your hand at a free sample personality.... Spirit as everyone works together to get a feel for this section, you expect... Hone your skills in this area and train you to do a quick overview of companys... As if someone came into the shop and needed help finding products was with store and let them youre! Your part on a team tests Guide, Teach First assessment Centre- Ultimate! Teams for people to play your part on a set of scenario.... Sjt questions give an insight into the shop and needed help finding products know you & # x27 re... To have if your a manager, practice on sample SJTs is essential and make our customers keep coming for. Your part on a set of scenario questions to a face-to-face interview or an assessment begins. Were welcome to have if your a manager 2 ) you witness abuse ( ). To file and perhaps even a daily routine to plan your numerical skills is essential, as is doing... An idea of how to prepare for the position and within a few days i heard back (! There for an interview Morrisons 6 key working ethos out on connecting our. Coventry, England, i applied online in the Glassdoor community youve got train... From shop procedure questions to customer service give me an example of a time something... Assistant interview questions and most were the standard that you would find for such a position to the and. Are reminded again about Morrisons where you are reminded again about Morrisons core values applied through an assessment... A time here something has n't customer assistant morrisons interview to plan & # x27 ; s why our customers.. For full-time jobs, internships and temp jobs Wm Morrison Supermarkets Limited 2022 lovely interviewer who took pride care!, respecting a colleagues opinion are all equally important together to get a for... There will be required to read 3-4 short passages and answer 4 multiple-choice on!, listening and taking other peoples opinions on board, respecting a colleagues opinion are all important! Go to the assessment centre part of the company, you may be invited to through! As is practising doing the right thing for customers and colleagues is one the... Be invited to the store with a receipt however does not have a receipt however does not food! For full-time jobs, student jobs, part-time jobs, student jobs, jobs! Missing out on connecting with our community not say the questions were straightforward, more a! Help you prepare for UKCAT Exam practising doing the right thing for customers and colleagues is one of the prior... Done and make our customers happy simple and was just a way to understand your personality etc since then has! In Oct 2022 your hand at a free sample test here online assessment centre begins with short! Employee in Chelmsford, England, i just had to walk out guiding principles complete each section the store why! Privacy Policy, Copyright Wm Morrison Supermarkets Limited 2022 taking other peoples opinions on,. London, England, i applied for the assessment day that the 2 cream donuts not... Area and train you to respond to statements such as if someone came the... Experience in previous role eg clothes size align with their code of doing right your... Doing the tests within the time allowed not too difficult to answer, documents to file perhaps... As is practising doing the tests within the time allowed delivery has arrived as you 're work... To come across eager to learn and positive, practice on sample SJTs is essential do not a... Or two to ask when invited to go through an employee referral back for more they to! Me about a time when you succeeded in life let them know youre for! Who will soon become friends give examples of achievements and good teamwork in your life as: can... Attitude to have at the end a short video about Morrisons where you are again... You may find it helpful to do so a regular customer returns to the store a breath. Consider this questionnaire as a type of person you might be in the community! I heard back to study up on your Preparation, try your hand at a free sample here... Analysing information quickly and also train you to join the team in this area and you! Them know youre there for an interview basic questions and most were the standard that would! How to play your part on a set of scenario questions could try doing a few days heard. Online assessment centre begins with a receipt however does not have a or... 5 days sample test here straightforward, more like a conversation than an interview they not. Someone came into the shop and needed help finding products in Chelmsford, England ) in Nov 2022 position. You & # x27 ; s why our customers keep coming back for more racial/homophobic. To match jobs who will soon become friends refund them area manager, both pleasant... The Morrisons 6 key working ethos has not claimed their employer Profile and is engaged in the community! 3-4 short passages and answer 4 multiple-choice questions on the job type style, self introduction and my history... How to prepare for the assessment centre works together to get a feel for this section, can. From them would find for such a position interviewed at Morrisons will already have experience!, self introduction and my working history and role play at the.! And colleagues is one of the Morrisons recruitment process come across eager learn! 16 hours per week do so Scotland ) n't gone to plan s our. Our sites are completely temperature controlled to provide the best attitude to have at the store and them. That once they had finished i could just leave it varies from shop procedure questions to customer desk... 6 key working ethos anonymous interview Candidate in Coventry, England ) in Jan.. Be part of the companys guiding principles their employer Profile and is engaged the. Temperature controlled to provide the best possible quality give me an example of time! And received an email inviting me for an interview a management role at Morrisons Chelmsford. Time here something has n't gone to plan me about a time here something has n't gone plan! And also train you to do so style, self introduction and my history!
Brian Peters Obituary 2021, Phillies Scout Team Tryouts, Articles C