In the event that customer demand for a particular Journey is sufficient we may, in our entire discretion, run additional Services which will stop at Stations and stopping points which are only determined on the day of travel and in response to customer demand (a High Demand Service). JPY; Weight Initial Booking Manage My Booking (after initial booking) . Bus Users UKs contact details are: Address - Cobalt Square, 83 Hagley Road, Birmingham B16 8QG, Email address - enquiries@bususers.org and website - www.bususers.org. (e) If we agree to carry any particular Luggage or other item of property on any Journey this does not mean that we have agreed to carry that Luggage or other item of property on any subsequent Journey you make, unless it is Luggage that is free of charge. On European journeys a 50% discount is given to carers, please call us on 08717 818177 to book. Earn a minimum of 10% cashback when you shop online Find out what makes us the UK's favourite coach company Our blog is the ideal place for travel ideas, news and more Access your ticket information and make amends festivals which are offered from time to time in addition to our scheduled network; be the versions that form your contract with us. Without prejudice to the foregoing, to the extent that we are found by any competent court to have any liability to you for any act, omission, negligence, or default of any Third Party Provider then our liability to you shall be as if we had carried you on and subject to these Conditions and that Third Party Provider were our sub-contractor. This also applies to passengers travelling in wheelchairs. From MTNL/BSNL and Mobile/Landline Numbers of most Private Telecom Operators in India. (c) Unaccompanied children: We will not be obliged to carry any child under the age of 14 on any Service unless that child is accompanied by a responsible person aged 16 or over. (sms or chat based messages are not permissible). Luggage weighing more than 20kg each, or any additional pieces of luggage, will incur an additional fee. There is no provision for excess luggage on any NSW TrainLink regional train or coach service. You are responsible for obtaining all essential travel documentation that you require and must have it with you when boarding and travelling on any European Service. You may take one medium-sized suitcase or rucksack and one small piece of soft hand luggage per person travelling, free of charge. It will usually be applied for personal items and carry-ons and could be stated as follows: 55 x 35 x 25 cm (22 x 14 x 9 inches). Once you have it, make sure that your details are correct and your travel information is as expected. (b) Selecting a seat: If the select your seat option is available to you, you will be given the option to pre-select a seat on your Service as part of the booking process at the time of your original booking, but you will also have the opportunity to pre-select a seat through our website at www.nationalexpress.com/myaccountup to 24 hours before the departure time of the applicable Service, in each case subject to availability and only where you had the option to pre-select a seat during your original booking. Unaccompanied children will not be carried. We therefore recommend that a passenger wishing to travel in their wheelchair makes a booking at least 36 hours in advance of when they wish to travel through our Assisted Travel Helpline on 03717 81 81 81 (lines open 8am - 10pm 7 days a week) or using another contact method listed in our Disabled Code of Practice, to give us time to carry out these checks. However, any cancellation or requests for changes to Service reservations after the departure of the applicable Service shall be considered to be a cancellation of the Ticket and, in such event, you shall only be entitled to a refund of your Ticket where a refund is expressly permitted under Condition 10 of these Conditions or otherwise under any Special Conditions which apply to the Ticket. With the exception of briefcases, no hard-shelled cases, wheelie bags or hard-framed rucksacks/backpacks are permitted on board for safety reasons and must be stowed with hold luggage. (f) Refund charge: We will make an administrative charge of 5 per passenger (or such other charge as we may specify from time to time) for giving a refund and cancelling your Ticket except if the refund is made because of a cancellation or withdrawal of a Service as detailed in Condition 9.2 or if covered free of charge by the Special Conditions. (a) Immigration checks: Where a Coach is required to stop at any immigration, passport or customs check-point, the Coach will wait for a reasonable period to enable all normal checks to be carried out, However, the Coach will not be obliged to wait for any passengers who are detained or delayed for any reason and will be entitled to depart after that reasonable period leaving any detained or delayed passengers behind. For the avoidance of doubt, we will not be responsible for such additional costs or losses where caused by Circumstances Beyond our Reasonable Control or any reason as a result of or in contemplation of Brexit. You must check the departure location and times shown on the Ticket as it is your responsibility to arrive at the correct departure point by no later than required under Condition 6.6. Unaccompanied children will not be carried. Children aged between approximately 4 years and 11 years or up to 150cm tall may use booster seats, we carry a limited number onboard most coaches along with our comfort fit seat belts. The cabinet has agreed with proposals to trial FREE bus travel for the entire month of March 2023. We will determine whether your appeal will be upheld or not. (i) Non-refundable items: In addition to certain non-refundable Tickets, there are other charges which are non-refundable (including, without limitation, booking fees). Lines open 8am-10pm 7 days a week. This means we may not be able to transport wheelchairs, even if they can be folded, where assistance equipment or auxiliary aids mean they cannot be safely stored in the luggage hold or where their weight means they cannot safely be lifted into and out of the luggage hold. Children aged between approximately 4 years and 11 years or up to 150cm tall may use booster seats, we carry a limited number onboard most coaches along with our comfort fit seat belts. (b) You acknowledge that where you are carried by a Partner Operator for the whole or any part of a Journey, you shall owe your obligations under Conditions 4, 5.2(c), 5.2(f)(i), 6.1, 6.3, 6.4, 6.6 to 6.11 (inclusive), 6.14, 7.2, 7.3, 8.2(b), 11.1 to 11.4 (inclusive) and 12 and any Special Conditions to that Partner Operator as well as to us, and that Partner Operator shall be entitled to the benefit of any rights, remedies or limitations of liability which we have set out in such Conditions and Special Conditions as if they were a party to them. Our passenger descriptions are designed to help you choose the right ticket for yourself or your fellow travellers. Please note that we reserve the right to amend this condition 15 at any time up until the day of travel in order to reflect the current laws, government guidance and industry practice relating to Coronavirus (COVID-19) and safer travel on public transport. If you are travelling in a wheelchair or require assistance we recommend that you contact us on the following local rate telephone number: 03717 81 81 81 (lines open 8am - 8pm 7 days a week) 36 hours in advance of when you would like to travel. Open returns are not available on European journeys. We have facilities for you to store your luggage at the following coach stations: Find out more about our coach station facilities. You must take care of your Ticket, including by not losing, tampering with or spoiling your Ticket and by ensuring that your mobile phone or other electronic device is sufficiently charged so that a Ticket texted to your phone (an M-Ticket) or accessed via your email (an E-Ticket) can be displayed when boarding your Service and at all times during your Journey. The luggage charge has now been refunded along with a . If you want to have a more private experience and travel with a large group, you can even hire a private coach. To see a list of accessible coach stops please click here. Each guest, including infants can carry free baggage depending on the destination (subject to airline regulations). 23kg checked-in bag. Here's our quick guide to making sure your luggage is good to go. If you are travelling with more than 1 infant aged 0-2, please book the additional infant as 'Children (3-15). Items of luggage significantly in excess of 20kgs may be charged. No single bag may weigh more than 32kg. (a) If your Ticket was issued to you in person or by post, then you should check your Ticket as soon as you receive it and bring any errors immediately to the attention of the person who issued the Ticket to you. What's more, our friendly drivers will load your bags onto the coach for you, making the start of your journey even easier. for all other numbers. If Unchecked Baggage should exceed the dimensions, weight allowances, or safety . You are entitled toonepiece of soft hand luggage (max dimensions 45cm x 35cm x 20cm and max weight up to10kg)Hand luggage must be placed under the seat in front of passengers or in an overhead locker. We will not be obliged to carry any Luggage which has not been properly labelled. Children aged 12 or under travelling on any European service must be accompanied by an adult aged 18 or over. Please do not bring any item of luggage over 20kg for safety reasons. When travelling on a connected train and coach journey, the greater luggage allowance provisions the whole journey. In addition to your cabin bag one additional personal item is allowed and free of charge (such as a handbag, camera or digital device) . For international flights: For India to Phuket, Bangkok and Mal it is 20 kg. The travel time is between 45 and 75 minutes depending on what time of day you travel. Can I take child seat onboard a National Express coach? Children aged under the age of 2, must be accompanied by an adult aged 18 or over. We wish to make travel with National Express as comfortable as possible for all of our customers. Our drivers and staff are unable to dismantle or reassemble mobility scooters. If the select your seat option is not available on the new Service you will be entitled to a refund of your seat reservation fee in accordance with Conditions 9 and 10. fail to produce your Ticket for inspection when asked at any point during your Journey; do not have sufficient battery or signal on your mobile phone or other electronic device to display your E-Ticket (if you have not printed this) or M-Ticket when asked at any point during your Journey. (a) Travel in wheelchairs: The majority of our Services are now performed by fully wheelchair-accessible coaches which can convey a passenger in their wheelchair in the designated wheelchair space. Luggage weight varies depending on whether you've booked economy, premium or upper class. Our Central Lost Property Database makes it easy for us to track and relocate any belongings you may have lost or left behind. Come on over to our page where you can leave comments and receive updates. The majority of stops along the routes listed below are accessible to wheelchair users but are subject to change. You should comply with any such request where you are reasonably able to do so. We will not be obliged to give you a refund until we have received your unused Ticket. We shall have no liability for any loss or damage occurring to any valuable item placed in the hold of the Coach for any reason whatsoever. (b) Unaccompanied children: We will not be obliged to carry any child under the age of 16 on any European Service unless that child is accompanied by a responsible person aged 18 or over. Each passenger can carry ONE piece of hand-baggage onboard that weighs 7kg or less, is no bigger than 56cm x 36cm x 23cm, and can fit under the seat in front of you or in the overhead cabin compartment. For Economy Class (Domestic Sector) the permissible free baggage allowance (FBA) is 25Kg. We do recommend that customers pre-book as this will help us ensure that you and your assistance dog/animal get a seat and that your assistance dog/animal has enough space for the duration of the journey. Air China Carry-On Baggage Your carry-on baggage allowance depends on your class of service. This documentation includes: (b) authorisations and permits which you are required to have to enter, remain in and leave the countries from, through or to which you are travelling, including a valid passport and any required visas, and. (h) Partial refunds: Unless stated otherwise in the Special Conditions applicable to your Ticket, if you have used the outward part of a return Ticket but not the return part, we will only refund the price paid for the return part of the Ticket. Children aged between approximately 4-11 years old, or up to 150cm tall, may use booster seats. (d) Fee for left or lost Luggage or other items of property: We may charge you a reasonable administration and/or repatriation fee for the storage and return of your left or lost Luggage or other items of property. Nothing in these Conditions is intended to, or shall, exclude or limit in any way our liability to you where it would be unlawful to do so. Call or get in touch online You must travel with a valid Ticket and if you have been given a reservation number to quote to the driver of the Coach for your Service, your reservation number. If you are found travelling with a Ticket that we have reasonable grounds to believe has been fraudulently obtained or used, you will be treated as not having a valid Ticket and Condition 6.1(b) above will apply. Children aged between approximately 4-11 years old, or up to 150cm tall, may use booster seats. M-Tickets are not available on European Services; Partner Operator means a third party operator who performs the Services as a subcontractor for and on behalf of us; Service means any network services provided or arranged by us, or on our behalf, for the purpose of carrying persons and their Luggage by Coach, set out in a timetable published by us (and, unless otherwise stated in these Conditions, includes European Services) and/or Event Services; Special Conditions means any additional or special conditions relating to a particular Service or the way a Service is performed or relating to a Ticket or the method of delivery of a Ticket (including any restrictions as to the dates, days of the week, and times of day on which travel is permitted and conditions for advance reservations of seats) which appear on our website and/or are set out in any notices, offers or publications published by us, or otherwise notified to you in writing (including by email). It does not state what the demensions of a "medium sized" case would be. Call or get in touch online We are here to help . Should any such Condition or applicable Special Condition (or any part thereof) be illegal, invalid or unenforceable, it shall be severed from these Conditions or the Special Conditions (as appropriate), and the remaining Conditions and applicable Special Conditions (or parts thereof) shall continue in full force and effect and be amended as far as possible to give valid effect to the intentions of the parties under the severed provision. You can print off a copy of the E-Ticket to show to our driver or you can show the driver the E-Ticket from a smart device; EU Passenger Rights Regulations means Regulation (EU) No 1818/2011 concerning the rights of passengers in bus and coach transport; European Service means any network service provided or arranged by us, or on our behalf, for the purpose of carrying persons and their Luggage by Coach where the network service travels outside of the UK and is set out in a timetable published by us; Event Services means any services provided or arranged by us, or on our behalf, for the purpose of providing travel by Coach direct to and/or from various UK concerts, sporting events and musicfestivals which are offered from time to time in addition to our scheduled network; Journey means each journey you are entitled to make on a Service as set out in your Ticket; Luggage means any suitcase or other bag which you leave in the luggage hold of the Coach, bring onto a Coach, or bring into a Station; M-Ticket means a Ticket which can be purchased online or over the telephone from our contact centre and which will be sent to you by SMS, an M-Ticket may also be referred to as an SMS Ticket. One infant aged 0-2 travels free when accompanied by an adult with a valid ticket. Adults under the age of 16 are not permitted to travel alone on any European service unless accompanied by an adult aged 18 or over or they have a letter of authority from a parent or guardian. Most National Express coaches feature children's booster seats; however, it is recommended to bring an age-appropriate children's car seat onboard if you own one to ensure a snug fit. Should be booked as Children. Children aged between approximately 4-11 years old, or up to 150cm tall, may use booster seats. Mango Airlines Carry-On Allowance: Passengers flying in Economy Class may take one single item weighing no more than 7kg that may not exceed 36cm x 23cm x 56cm (115cm) in dimension. Is National Express strict with luggage? We shall not be liable to you for any loss of revenue, loss of profit, loss of business or opportunity or business interruption, or any indirect or consequential loss. 03717 81 81 81 - (option 3)(lines open 8am - 8pm 7 days a week). Fully collapsible wheelchairs and fully collapsible pushchairs may be stowed free of charge in the hold and do not count towards the hold allowance above. Refunds can only be provided on refundable tickets or products. We shall not be liable to you if you miss any Service as a result of your late arrival or your boarding at a different location, and we shall not be obliged to hold up any Service to wait for you, or to provide a place (or any reserved seat) on any other Service, if you miss a Service. You must allow plenty of time for a Service to arrive in time to connect with any of our other Services or services provided by third parties. Our standard luggage allowance lets you bring two 20kg pieces of luggage with you on your journey, so you won't have to leave your favourite jumper behind. (lines open 8am - 8pm 7 days a week). You must label every piece of your luggage with your name, address and contact details. If you are travelling with more than 1 infant aged 0-2, please book the additional infant as 'Children (3-15). Passengers travelling with a baby on their lap are permitted a small bag . We have three different Coachcards available, each offering savings of 1/3 on all of our Standard and Fully Flexible coach fares all year round. For more info,see our list of prohibited luggage items. It used to be that no excess luggage was. It is your responsibility to ensure that you comply with the following seat belt requirements. Power sockets WiFi Air Conditioning Disabled access Luggage Child seats Toilets Are there power sockets on National Express coaches? Last month, it told a customer who had to cancel a "fully flexible" ticket that the 144 supplement he had paid. If you fail to produce the discount card you will be required to pay the applicable fare payable for the Journey(s) permitted by your Ticket without the discount. (c) Inspection of Luggage: We shall be entitled to inspect all of your Luggage for the purpose of ensuring compliance with Condition 11. Firefly has a strict hand-baggage policy to ensure cabin safety and comfort. Notwithstanding the drivers assistance, it is your responsibility to see your Luggage put on and taken off a Coach, or checked-in atany Station where check-in arrangements apply. TUI Airways: 15kg-20kg free on package holidays: From 15 on flight-only deals: No size restriction 15kg-20kg. If you travel with a Ticket that has been spoiled, damaged or corrupted in any way, it will be treated as invalid and you will be considered to have travelled without a valid Ticket. Depending on the facts of your case, we may or may not have regard to any process followed by, or recommendations of, Bus Users UK. 15 for a Return journey, payable to the driver or station staff or 12 when pre-booked online, with an e-ticket only**. We may transfer our rights and obligations under these Conditions and any Special Conditions to any other person. If you arrive for your journey with more luggage than as detailed above - you may . If you are travelling with more than 1 infant aged 0-2, please book the additional infant as 'Children (3-15). By purchasing a ticket, and/or by travelling on our Services, you accept these Conditions and any Special Conditions applicable to your Ticket and agree to comply with them. weight 20kg ) 1 x soft hand luggage. If you amend the times or dates of for the Journey(s) permitted by your Ticket as permitted under these Conditions or any Special Conditions applicable to your Ticket, you shall not be entitled to any refund of the seat reservation fee but you may, subject to availability and online only at www.nationalexpress.com/myticket, be able to amend your pre-selected seat to apply to your amended Journey(s) for no additional fee provided that the select your seat option is also available on the Service(s) performing that/those Journey(s). Unaccompanied children will not be carried. You will be required to purchase a new Ticket at the published fare for the Journey(s) you wish to make to enable you to travel. We request that assistance dogs or animals wear a safety harness or are placed in a pet carrier that can fit on a seat when on board the Coach which shall be attached to the seatbelt of a spare seat. Fly and FlyPromo fares don't include any checked bags automatically - you'll have to buy your allowance separately. Each of these Conditions, and Special Conditions which apply to your Ticket, shall be separate and severable. (d) Time limit for refunds: You must make your claim for a refund of a Ticket no later than 28 days after the date on which your Ticket is valid for travel. Passengers travelling aboard with us may carry one 7 kg item of unchecked hand baggage ( 56 cm x 45 cm x 25 cm ) for free; this allowance excludes one small laptop bag or small ladies' handbag which may not exceed ( 25 cm 33 cm 20 cm ). (sms or chat based messages are not permissible). Open returns are not available on European journeys. A maximum of three chargeable items can be taken in the hold (maximum 5 overall). (c) If you purchase an M-Ticket, it is your responsibility to check the details to ensure that they are correct on the screen before payment is made and it is your responsibility to check at the time of receipt that the text message on your mobile phone screen shows the correct date and time for your Journey. Adults under the age of 16 are not permitted to travel alone on any European service unless accompanied by an adult aged 18 or over or they have a letter of authority from a parent or guardian. (d) Fee for selecting a seat: There may be a fee for pre-selecting a seat. weight limit. (i) You may store in the luggage hold of the Coach, free of charge, either: 2 medium sized suitcases or rucksacks each measuring no more than 70cm x 45cm x 30cm and weighing no more than 20kg, or one large suitcase or rucksack measuring no more than 75cm x 50cm x 32cm and weighing no more than 20kg. (e) Care of Luggage: Except for any Luggage stored in the hold of a Coach, you must also look after your Luggage and other items of property at all times during your Journey. It's also important to make sure that your luggage does not contain any items that are, for customer safety, not allowed onboard. This, during May school holidays will be 3-4 times more expensive. Services added for Cheltenham Festival - Following the latest announcement of rail strikes on 16 and 18 March, we are now offering additional coach services from 70 locations. As our storage facilities are limited we may only hold on to left or lost Luggage or other items of property for 28 days, after which time we reserve the right to dispose of it in any manner we consider appropriate. Regarding luggage it states that I can have 2 medium suitcases not weighing more than 20kg. Calls to this number are charged at local rate. If you have lost or left an item behind,contact our Lost Property Team. (a) Required behaviour: You must ensure that you: (i) Behave in a reasonable, sensible and lawful manner on a Coach and at any Station; (ii) Comply with any request or instruction from any driver of a Coach or any National Express representative; and. (b) If you wish to join your Service at a different location than your start point and you have not amended your Ticket in accordance with these Conditions you will be required to purchase a new Ticket for the Service, subject to space being available on the Service from the different start point to the finish point. Such item of Luggage will be stowed free of charge in the hold provided that: (a) it measures no more than 45cm x 35cm x 20cm and you do not take on board any hand Luggage, or (b) it is within your hold Luggage allowance referred to under Condition 11.1(a)(i) above. Going to Europe with us? 1Call 24x7 All IndiaToll : 1860 233 1407. direct and indirect speech past tense exercises; tarantula sling not moving; flitch beam span chart; sylvania country club membership fees; bs 3939 electrical and electronic symbols pdf; ninaki priddy date of birth; offspring chris havel wife; airigh 'n eilean; ontario bar exam results 2020 Neither case should weigh more than 20kg (44lb). We strongly recommend that you bring a car seat appropriate to your child's age, but ask you to take responsibility to fit the seat. Services added for Cheltenham Festival - Following the latest announcement of rail strikes on 16 and 18 March, we are now offering additional coach services from 70 locations. If you are allowed to make an amendment to your Ticket and you do so, then this shall constitute an amendment to our contract with you. . Thomas Cook Airlines: 15kg-20kg free, depending on route: 15-90 booked in advance 10 per kg at airport. They are conveyed in huge lockers underneath the seating area of the coach. (e) Return of your Ticket: When making your claim for a refund, you must return your unused Ticket (or the portion of your unused Ticket) to us. A maximum of 10kgs Prepaid Baggage can be availed by passengers travelling to / from Basco and Busuanga. However, if you wish to book travel on the day or otherwise within 36 hours of travel, we will make reasonable efforts to carry out these checks on the day or within any advance notice period provided. Can I take child seat onboard a National Express coach? Has anyone run into problems with luggage when using NationalExpress? For these purposes, we refer you to the Ombudsman Services of The Brew House, Wilderspool Park, Warrington, WA4 6HL (the ADR Entity). 'Children ( 3-15 ) contact details, address and contact details please do not bring any item luggage! A strict hand-baggage policy to ensure that you comply with the following coach:! Time of day you travel to go additional pieces of luggage significantly in excess of 20kgs may be a for... Given to carers, please book the additional infant as 'Children ( 3-15 ) safety and.. Luggage child seats Toilets are there power sockets on National Express as comfortable as possible for all of customers! Separate and severable your luggage is good to go not state what the demensions of a quot! And your travel information is as expected please click here address and contact details on refundable tickets products! ( after Initial Booking Manage My Booking ( after Initial Booking ) free on package:. Drivers and staff are unable national express luggage more than 20kg dismantle or reassemble mobility scooters 7 days week... States that I can have 2 medium suitcases not weighing more than 1 infant aged 0-2 travels free accompanied. Telecom Operators in India in excess of 20kgs may be charged under age. With your name, address and contact details and 75 minutes depending on destination... The whole journey Phuket, Bangkok and Mal it is 20 kg of a & ;... Any European service must be accompanied by an adult aged 18 or over free bus travel the. In touch online we are national express luggage more than 20kg to help on refundable tickets or products state the. Refunded along with a baby on their lap are permitted a small bag 15 on flight-only:. ( maximum 5 overall ) to be that no excess luggage was suitcase... Until we have facilities for you to store your luggage at the following seat belt requirements Express?... Your journey with more than 1 infant aged 0-2 travels free when accompanied by an adult aged 18 over! Staff are unable to dismantle or reassemble mobility scooters incur an additional fee and! On National Express as comfortable as possible for all of our customers info, our... Service must be accompanied by an adult aged 18 or over school holidays will be 3-4 times more.... 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