(b) We accept payment with all major Debit/Credit Cards (excluding Amex). 8.5 All monies refunded to you shall be effected by way of bank transfer, BACS or refunded to the original debit or card used to purchase the Trio Ticket. Upon completion of an apprenticeship, it is your responsibility to notify us of this as your Apprentice travel discount will no longer be valid from this point. form online, attach your MetroCard and post this to Merseytravel, PO Box 1976, Liverpool, L69 3HN or submit it in person to your nearest. If you dont have a smartcard you can get one from a Merseytravel Centre or Merseyrail station for 1. If you do not receive your ticket within seven days please email smart@merseytravel.gov.uk, quoting your order reference number and our team will investigate. Your My Ticket will have the expiry date printed on it. 4.1 Adult Solo Tickets are for persons aged 19 or over. Please make sure you read our Fair Processing Notice so you understand how we process your personal data and our personal data practices. The quickest and easiest way to buy your first Solo Adult or Young Persons Solo ticket is viaourwebsite. 6.2 There is an initial one off activation fee for Merseytravel Smartcards, the cost of which is listed on the Merseytravel Website (subject to any activation fee increase that we may determine from time to time). We are unable to issue cash or cheque refunds. (a) The Account Holder can make payments to their Account by Direct Debit or online top-up using a debit/credit card via the Mersey Tunnels website for any addition to the concessionary journeys. Place your MetroCard on the card reader next to the bus driver. ,quotingyour order reference number and our team will investigate. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen. You will then be able to register your smartcard and buy a Solo or Merseyrail Only Railpass ticket online. Solo tickets. 2.2 If you have questions in relation to these Terms or the Railpass scheme, please contact us by emailing us on ask@merseytravel.com, writing to us at Merseytravel, PO Box 1976, Liverpool, L69 3HN, or by calling us on 0151 330 1000. Monday to Friday during term times only, including during half term. You can telephone our customer service team at 0151 330 1004 or write to us at Merseytravel, PO Box 1976, Liverpool, L69 3HN or email tflow @liverpoolcityregion-ca.gov.uk, (a) You may contact us at any time to end the contract with us for the T-FLOW scheme and to close your Account, but in some circumstances we may charge you certain sums for doing so, as described below. They may be bought as tickets valid for: 4.1.1 one day (Solo Adult Day Ticket) which can be purchased in paper format or added straight to your Merseytravel Smartcard and will be valid on the day you buy it. Lost/Stolen My Tickets My Tickets are not eligible for replacement if they are lost or stolen. Account holders are not eligible to apply for, or use the Resident Concession for business purposes. If you are unable to apply online, you can of course visit a. across the region and buy it over the counter. Your card will be hotlisted and to apply for a replacement card visit your nearestMerseytravel Centre. Ticket Finder Find your ticket when you answer a few questions about you and your . Find your ticket when you answer a few questions about you and your journey, The term dates for term time Tickets can be found, Term Time Ticket dates are agreed with all Local Education Authorities across Merseyside. Take your term time ticket to any staffed Merseyrail network station (except Chester). (f) We may stop providing the Fast Tag Scheme at any time. 02. If this information changes, for any reason, you must notify us immediately.Please be advised that we may use agencies to verify and confirm your identity and residence. 6.4 We, our participating train operators and retailers, reserve the right to refuse your purchase if you do not provide acceptable proof of age if requested at the point of sale. comply with any legal requirements placed upon Merseytravel. 8.4 Refunds for partially used Trio Tickets (excluding Trio Weekly Tickets) are calculated on a pro rata basis, taking in to account the amount of the Trio Ticket used. 2.1 The Railpass scheme is organised and operated by Merseytravel, the executive body responsible for the coordination of public transport in Merseyside. Under the terms of the agreement, if you are a resident of the Liverpool City Region, an Account Holder has the right to make an Application for the Resident Concession to be applied to a User of the Account. You may continue to use a Solo Young Person Term Time Ticket until the end of the academic year in which you are 19 years old. Nothing in this agreement shall allow any other person or third party any benefit of any kind or any right to enforce the terms of this agreement. Terms and Conditions of Use1.1 These terms and conditions of use (Terms) (together with any documents or other items referred to in them) tell you how you may use your Saveaway Ticket issued by Merseytravel (we or us) when using bus, train and Mersey Ferries cross river services in and around Merseyside. There is a 1 activation charge when you buy your new MetroCard. I have looked at the Term Time Ticket and the dates dont meet my needs - what should I do? My ticket is not working. Please emailsmart@merseytravel.gov.ukwith the followingdetails:-. 15.2 If any provision in these Terms is found to be invalid or unenforceable but would cease to be invalid or unenforceable if some part of the provision were deleted, the provision in question shall apply with such modification as may be necessary to make it valid and enforceable. If you are eligible for a National Travel Pass, and have applied at a Merseytravel Centre or by post, your pass will be processed separately and posted out to the address on your application form within 5-7 working days. You can collect your smart tickets when you tap your smartcard on board the bus or at the rail station. Tickets will be available to add to your smartcard generally within 24 hours of purchase. Complete a ticket surrender form online, attach your MetroCard and post this to Merseytravel, PO Box 1976, Liverpool, L69 3HN or submit it in person to your nearest Merseytravel Centre. 11. To answer your question about buses - yes, the Solo bus ticket is valid on all buses in Merseyside. This agreement is between you and Merseytravel. (e) If there are insufficient funds in your Account your Fast Tag will cease to work at the Toll Barrier until funds are added. Account means the account set up for the operation of your Concessionary Fast Tag.Liverpool City Region includes the districts of Liverpool, Halton, Knowsley, Sefton, St Helens and WirralFast Tag means the Mersey Tunnels Fast Tag device (on board unit)Merseytravel means Merseytravel (the operators of the Mersey Tunnels) of No 1 Mann Island Liverpool L3 1BP as well as its employees agents subcontractors and assigneesToll Barrier means the Mersey Tunnels toll barrier at the toll plaza which the Fast Tag is usedResident Concession means the discount available upon application to eligible residents of the Liverpool City Region.User means you the user of the Fast Tag. One of the benefits of buying your Solo Term Time Ticket online is that we can hotlist your ticket so that no one else can use it. Simply follow the registration process and enter the last 8 digits of your Walrus smartcard number. Following receipt of this information, we will hotlist the card preventing further usage. Proceed to "Secure Checkout" to pay by debit or credit card. Safer Streets campaign to improve womens safety rolls out across Merseyside, Vital next step for bus reform in Liverpool City Region to be considered, Mayor joins passengers as Liverpool City Regions new trains hit the tracks, Liverpool City Regions new trains could be running from next week, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging. We have also launched MetroSmart, the smart ticketing website, where you can register your MetroCard or Walrus and add a range of Solo and Merseyrail-Only Railpass tickets. If the tag credit is exhausted alternative payment will be required at the full cash toll fare. You no longer need a photo or application form. Please keep your receipt to hand as proof of purchase. Introducing Merseytravel's 03 Tickets for Adults . A VRN can be linked to only one T-FLOW Account. Simply follow the registration process and enter the last 8 digits of your Walrus smartcard number. Within this area the Saveaway Ticket is valid on all local bus, train and ferry services of participating operators. We may amend these Terms from time to time by publishing any amendments or replacements to the Terms on our website: http://www.merseytravel.gov.uk (Merseytravel Website), which shall replace all previous versions published by us.1.4 Where these Terms conflict with any other information published on the Merseytravel Website, these Terms shall have priority. In processing your Application and operating your Account Merseytravel will take all reasonable measure to ensure the services are carried out with reasonable skill and care. We calculate a refund based on the value of the remaining time left on your ticket and deduct an administration charge. 6. 5.2 To use a Railpass, place the Merseytravel Smartcard or Apprentice Travelcard on the ticket machine or present your paper format ticket (whichever is applicable) at the rail ticket gates. 7. 4.4 The Apprentice travel discount card is available from the point of purchase for 12 months, or until completion of the apprenticeship, whichever comes first. 8. In doing so you confirm that the information is true to the best of your knowledge and it is the Account Holders responsibility to inform us immediately of any error or change. Merseytravel may, at any time, make minor changes (unlikely to affect your use of them) to the Account or Toll barrier and these terms in order to; Merseytravel may, at any time, make more significant changes to the Account, Toll barrier and these terms, if we do so we will notify you and you may then contact us to end the contract before these changes take effect and receive a refund of any monies paid. 7.1 You can purchase Solo Adult Day Tickets from the bus driver. 3. This includes liability for death or personal injury caused by our negligence; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the Fast Tag as detailed within the Consumer Rights Act 2015. 6. One, Three or Five Day Bundle, Weekly & 4-WeeklyOnline or at a Merseytravel Centre or PayPoint retailer. quoting your order reference number to let us have the correct details. 9.1 If a Merseytravel/Metro Smartcard has not been used for a continuous period of 12 months, we reserve the right to deactivate the Merseytravel Smartcard, thereby preventing further Railpasses being added to it. 8.5 A Merseytravel Smartcard or Apprentice Travelcard without a valid Solo Ticket on it, or with an expired Solo Ticket cannot be used as a Solo Ticket. We recommend that you check with your school, college, academy or university to make sure that the term time dates for which the Solo Term Time Ticket will be valid are suitable for your journeys. 14. 6. You cannot use it before the beginning of term. 2.2 If you have questions in relation to these Terms or the Solo Ticket scheme, please contact us by emailing us on smart@merseytravel.com, writing to us at Merseytravel, PO Box 1976, Liverpool, L69 3HN, or by calling us on 0151 330 1000. This clause also applies to accidental destruction of a paper Solo Ticket. Unfortunately, we cannot refund a daily or weekly Solo ticket if it has already been activated. 10.4 Trio Adult and Young Person Term Time Tickets may be renewed before the start of term time. 1. As a consumer, you have legal rights in relation to this agreement where service is not carried out with reasonable skill and care. Tickets are valid Monday to Friday onterm time datesonly. Each refund is calculated on the percentage of the ticket used in line with the relevant Railpass prices and are subject to an administration fee, the cost of which is listed on the Merseytravel Website. (i) It is the Users responsibility to ensure that the tag is fitted correctly in line with the fitting instructions provided by Merseytravel and in accordance with the manufacturers specification. You may contact us to end the contract if we suspend your account, or tell you that we are going to suspend it, in each case for a period of more than 7 days, and we will refund any sums that have been paid to Merseytravel in advance. The term dates for term time Tickets can be found here. 7. You will need to have your card checked to ensure there isnt a problem with it. The MetroSmart website allows you to buy a range of Solo or Merseyrail-Only tickets online. Tickets purchased online will be refunded back to the credit or debit card on which the original payment was made; and8.3.3 the Trio Ticket is surrendered to us with the request for a refund. Following receipt of this information, we will hotlist the card preventing further usage. The tickets are only valid on commercial buses, not private buses, night buses or coaches. If you buy a ticket online, it will be available 24 - 36 hours after you buy it. 1.1 These terms and conditions of use (Terms) (together with any documents or other items referred to in them) tell you how you may use your Railpass issued by Merseytravel (we or us) when using rail services in and around Merseyside. We may transfer our rights and obligations to another organisation if required (such as a requirement due to a change in law or governance) however we will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the agreement. 6.5 We, our participating operators and retailers, reserve the right to refuse your purchase if you do not provide acceptable proof of age if requested at the point of sale. Merseytravel shall not be liable for failure to perform its obligations under this agreement if such failure results from circumstances beyond Merseytravels reasonable control. Misuse of the concession may lead to prosecution.The Resident Concession is provided at our sole discretion and we reserve our right to vary or withdraw this concession at any time. In processing your Application and administering your Account, Merseytravel will take reasonable measures to ensure services are carried out using reasonable skill and care. 15. 15. (b) There may be occasions that we have to suspend your Account or Fast Tag to:(i) deal with technical problems or make minor technical changes; (ii) update the product to reflect changes in relevant laws and regulatory requirements(iii) comply with any legal requirements placed upon Merseytravel. We advise you to register your card online so that we have a record if you lose it. The initial activation must be paid to enable any Solo Ticket to be loaded onto a Merseytravel Smartcard. Saveaway tickets are valid on buses, trains and Mersey Ferries* in in either one area or all areas across Merseyside. Account Holder means the holder of the Concessionary T-FLOW Account. We are unable to transfer or assign the Fast Tag to another person or third party.We may transfer our rights and obligations to another organisation if required (such as a requirement due to a change in law or governance) however we will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the Agreement. Merseytravel's Obligations(a) Merseytravel will create an Account and issue the Fast Tag within 5 days of accepting your Application. We are sorry for any inconvenience caused. Liability(a) Merseytravel is responsible to you for foreseeable loss and damage caused by our default or negligence. Monday- Friday before 8pm during term times only. Misuse7.1 Trio Tickets remain the property of Merseytravel at all times. You can register for an online account and link your smartcard & multiple other smartcards to a single account. Google Pay, Apple Pay. Yes, you can use your Solo Term Time Ticket within the Merseyside area, but your ticket wont be valid for travel in Lancashire, Cheshire or Halton. 2. Who we are and how to contact us 2.1 The Solo Ticket scheme is organised and operated by Merseytravel, the executive body responsible for the coordination of public transport in Merseyside. . Please make sure you read our Privacy Policy so you understand how we process your personal data and our personal data practices. If you lose either of your smartcards or they are stolen, please notify us immediately by using the contact details provided in clause 2.2. 4.2 Young Persons Solo Tickets are for persons aged 5 to 18. Misuse may lead to prosecution. (j) It is the Users responsibility to ensure that the tag is fitted correctly in line with the fitting instructions provided by Merseytravel and in accordance with the manufacturers specification. If we are unable to accept your Application, we will inform you of this in writing .and refund any payments that have been paid in advance. If you find that your journey will take you outside your chosen tickets zone or area, simply pay the normal fare for the extra part of your journey before the journey begins. We can prevent your lost card from being used and send you a replacement if necessary. 1, 3 or 5-day bundles, Week, 4-weeks, Term, Year. 7.1 Subject to clause 7.2, you can purchase a Railpass at all staffed Merseyrail network stations (except Chester). My ticket is not scanning on the bus what should I do? Please call 0151 330 1000 to check. At the moment this level of detail is unavailable but we are hoping to introduce this in future. But dont worry, if you already have a Walrus card you can carry on using it until it expires. Cash, credit or debit cards. Click on Account Details to do this. The following may be documents that can be used to prove your age: valid school ID, passport, drivers or provisional license, national ID or any other official document that contains both a photograph of yourself and your date of birth. See page 13 for more details. 10.7 All monies refunded to you shall beeffectedby way of bank transfer, BACS or refunded to the original debit or credit card used to purchase the Solo Ticket. 8.2 Refund requests are, subject to surrender of the ticket, refundable in line with our refund policy, a copy of which is contained on the Merseytravel Website. 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