National Rail Enquiries. Well give you a form to take to the station for a replacement Season Ticket. Create a New Account. These fees are sometimes determined by the operators and will be detailed in our booking service as well as their terms and conditions. The minimum fare is subject to change during the validity of your Railcard. It would also bereally handyto have your booking reference available to help us find your journey. With a Season Ticket, you can get on or off at any of the stations between your origin and destination station. Trainline publishes the names of its . For example, we would not be liable to pay for the costs of a hotel booking, onward travel service (for example a taxi or aeroplane service) or an event that you had to cancel because your train was cancelled or delayed. Unit A2 and B, Mease Mill, Westminster Trading Estate, Measham. Find out how to get in touch with Trainline here. . Calls from outside the UK may cost more), Monday - Friday, from 8am until 6pm. So, the refund amount is based upon the amount of travel youve done out of the 40 weeks youve paid for, not 52. Scroll down to the "Account info" section and click "Edit account info" on the right side of the screen. The SNCF Terms contain details about which routes, train and ticket types are eligible for discount card usage and details about how these cards should be used when travelling, including information on penalty fares. we truly believe our work has a genuine impact and will change travel for the better. The relevant laws of France will apply to these Terms and Conditions. IF YOU ARE DISSATISFIED WITH OUR SITE OR ANY MATERIALS ON OUR SITE, OR WITH ANY OF OUR TERMS OF USE, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING OUR SITE. Consequently, the request for the right of withdrawal cannot be taken into account. THE FOREGOING DISCLAIMER, LIMITATION OF LIABILITY AND INDEMNITY PROVISION MAY NOT APPLY TO CONSUMERS WITHIN THE STATE OF NEW JERSEY OR IN OTHER JURISDICTIONS WHERE PROHIBITED BY LAW. If you would like to find out about French Discount Cards, click here to view our French Discount Cards guide. Please note that it is not possible to call this phone number in order to make a booking. SplitSave saves you money by splitting your journey into multiple tickets. Nothing in these Terms and Conditions shall limit or exclude our liability for death or personal injury caused by negligence, or that of our employees, agents or sub-contractors (as applicable); or fraud or fraudulent misrepresentation by us or our employees. A Two Together Railcard gives you 1/3 off rail fares across Britain for you and one other adult (16 or over). Notwithstanding the other sections in these Terms and Conditions, the following terms apply to US residents buying a journey or a product on our website or our apps. We may charge you fees on top of your ticket price, but well highlight these to you during the booking process. In Outlook.com, Click the Gear button and select "Connected accounts." Click the "Gmail" button to add a Gmail account, or the "Other email" button to add any other account. Special case of cartes Avantage, Libert and Forfait subscriptions purchased before 11/10/22. "Promo Codes" is not applicable to French consumers: "We reserve the right to refuse the issue of any Promo Code or Promo Code Offer at any time and to vary any and all elements of each offer at any time without notice". Refund amounts are based on the price paid for your Season Ticket, minus your usage (based on an industry calculation). Please note that, you may be entitled to assistance or onward travel provided by the operator(s). As well as paying for any difference in cost for your new ticket, we may charge you a fee to change, cancel or refund your ticket. See also information about Railcards here. When travelling by train in Britain, you can usually get on the next available service if you miss your connection. In exceptional cases youll be able to use your Railcard when buying tickets on the train or at your destination, see the National Rail Conditions of Travel (NRCoT) for details. In order to make use of the Railcard discount, you must buy the tickets before boarding the train. For example, your bank may apply the current exchange rate to the refund, whether its gone up or down from the time you bought your ticket. Click on My Account and login 2. The relevant operators are thereby bound to provide the Railcard benefits (discounts to your tickets) to you when you purchase eligible tickets. All rights reserved. You can only claim once during any 12-month period. From here select the details you want to update from the left hand side. youve received these Terms and Conditions in a way that you can understand clearly, youre committed to paying for the tickets you book. Thats one less thing to have to remember! If you are interested in a career at Trainline, please click here. It should not have waited for you to . To encourage customers to book with confidence, the rail industry has introduced Advance ticket easements for the UK. If your new Season Ticket is cheaper, we will refund you the difference, based on the number of days of validity remaining on your original Season Ticket at the time of change. We provide booking services for a wide range of train, coach and bus services in the UK, across Europe and beyond. Most stations accept this form, but please check beforehand. Itll make your future bookings speedier. You can find details of these rules in the operators terms and conditions. Cancelling/refunding your ticket for UK rail products. Let us know as soon as possible if your passwords lost or stolen. These can be applied to your purchase within our booking service. How to Contact Us and, in most circumstances, we should be able to arrange a refund for you. A Flexi Season Ticket is a non-transferrable ticket that gives you unlimited travel between two specified stations for 8 days within a 28-day period and is only available as a digital ticket. Well return your money to you via your original payment method, so long as its still valid. Naturally, we wont change, cancel, replace or refund if there is or if we reasonably suspect that there may have been fraudulent activity involved. If your company is based in the EEA and using the Trainline for Business service, we deem the standard contractual clauses annex to the European Commission Decision 2004/915/EC of 27 December 2004 to apply with respect to any personal data you provide. All of Trainline's email addresses follow the format: firstname.lastname@thetrainline.com. Call us on 002 3055 1995 to get help with existing bookings. Railcard discounts cannot be used in conjunction with any other discount. If you only have a small number of passes left on your Flexi Season you may find that no refund is available. Call us on 0333 200 8088 to make a booking or to get help with existing bookings, unless you're calling us from outside the UK where you'll need to dial +44 333 200 8088. If we agree that the error in your booking was made by us, well give you a replacement ticket, or sort things out as appropriate. 11 Jan 2023. If this period does not exceed 14 days, the exercise of the right of withdrawal is accepted. Navigate phone maze to a human Press 3 then 5. You can call us on 0870 3333 555 and select Option 1 then option 2. Trainline charged a $43 change fee after my train was canceled . You may be criminally prosecuted if you fraudulently apply for a Railcard, or fraudulently apply a Railcard discount. Please read our guide on refunds and exchanges here. ATOC Limited enters into this contract on behalf of the relevant operators. Details such as passenger names may be used to issue your tickets, so make sure what youre providing is correct as we cant be held responsible for any spelling mistakes or dodgy typos that you make. Youre also agreeing that the card you pay with is yours (i.e. Let us know as soon as possible if your passwords lost or stolen. Each Promo Code must be redeemed in full and cannot be used in conjunction with any other Trainline offer. 5. One Railcard will be issued for up to two people aged 16 years or over. If the named Railcard holders travel separately, only one cardholder may use the Railcard for discounted tickets as the Railcard must be produced for inspection together with the discounted tickets. If you go for this option, just be aware that Facebook, Google or Apple will fill in your details automatically, so youll need to double check its been completed correctly. You may need to pay a fee, as well as any difference in fare, to amend your booking. Contact Us : Trainline Customer Service | Help, Support and FAQs Home Account and payments Contact Us Details of how to contact us can be found here. A 16-25 Railcard gives you 1/3 off rail fares across Britain. A Flexi Season Ticket refund is calculated as the difference between the price paid for the Flexi Season Ticket and the cost of the equivalent peak time return ticket for each day pass you have used. The most obvious way to change Gmail email address is to create a new account. Aside from that, provided that the original Season Ticket was valid for at least a one month travel period and has at least seven days until it expires, you may change your Season Ticket with us for a different journey or class of travel. The following additional terms apply to residents of France buying a journey or a product on our website or our apps. Contact details: Amazon Web Services EMEA SARL, 38 Avenue John F. Kennedy, L-1855, Luxembourg. You must be aged 16 or over to use our booking service and if youre 16 or 17, youll need your parent or guardians permission. Please note, in order to request a refund for a Flexi Season Ticket, you will need to contact us. Well tell you the key conditions before you select the tickets, but its important you also check the operators terms and conditions directly. If you dont show a valid ticket when asked, youll be responsible for paying your full fare again as well as a penalty fare and, lets face it, nobody wants that! How To Request A Refund for a Trainline Tickets. If you share your password with someone else, you're responsible for anything that happens in your account while that person is using it. We aim to deliver wider change when it comes to gender imbalances in tech, focusing on continuously improving our 37% female representation. Holding (s) in Company. To this end, Trainline has appointed the Tourism and Travel Mediator: M. Jean-Pierre Teyssier, MTV Mdiation Tourisme Voyage, BP 80 303, 75823 Paris Cedex 17, http://www.mtv.travel. Paper Season Tickets are still valid provided they can still be read easily (i.e. Youre responsible for any fraudulent use of your eticket. Simply go to the website, login and click on My Account, then click on the icon at the top right of the screen..From here select the details you want to update from the left hand side. YOU EXPRESSLY AGREE, BY YOUR USE OF OUR SITE, THAT YOUR USE OF OUR SITE IS AT YOUR SOLE RISK, AND THAT YOU ASSUME FULL RESPONSIBILITY FOR ALL COSTS ASSOCIATED WITH ALL NECESSARY SERVICING OR REPAIRS OF ANY EQUIPMENT YOU USE IN CONNECTION WITH YOUR USE OF OUR SITE. Click here to view the minimum fare. This minimum fare does not apply to: Click here to view the minimum fare. But Trainline, his. STEP 1: Log-in to your Online Account. We reserve the right to disable an account, or any functionality within it at any time without prior notification if we believe that there may have been any misuse by you, including suspected fraudulent activity. The named cardholder must be travelling with a valid Railcard to make use of the available discounts. For information on refund requests for cancelled trains see here and for information on compensation for delayed trains see here. Please see 8.11 French Discount Cards / SNCF Discount Cards for specific information on French Discount Cards. Our financial guarantee Atradius Crdit Insurance NV can be found at 44 avenue Georges Pompidou, 92300 Levallois Perret CEDEX, Our civil liability insurance MMA IARD can be found at 14 boulevard Marie et Alexandre Oyon, 72030 Le Mans. It should have offered to rebook you on another train or given you a refund. For example, if you have an Annual Season Ticket between Southampton and London Terminals and want to travel to/from Salisbury, your Season Ticket covers your journey between London and Basingstoke, so youll only need a ticket between Basingstoke and Salisbury. Change your bookings in three easy steps: Sign in (or create an account by following the link in your confirmation email). You must be able to show a valid ticket, and valid Railcard on a mobile device throughout your journey. Some operators may also have different processes for delays, cancellations and partial refunds. Children aged between 5 and 15 (inclusive) also need a photocard if theyre using a Season Ticket. If not, you can use their contact details to claim directly with them. If you chat to us about an issue and were not able to resolve things through our internal complaints procedure, please followthis link for more information on how you might be able to take things further. The following provision contained in Section 9.5. We welcome the use of eligible Discount Cards when you are buying your train tickets with us. Trainline plc is registered in England and Wales. Best time to dial 10:45am. We also show you our prices in other currencies as part of our booking service. Call picked up by a real person YES. Registered address: 3rd floor, 120 Holborn, London EC1N 2TD, United Kingdom. The Refer-a-Friend Scheme detailed in section 9.1 is not available in France. With the exception of sections 13, 14 and 15 below, the relevant laws of the United Kingdom will apply to these Terms and Conditions and the relevant courts of the United Kingdom will have exclusive jurisdiction in relation to these Terms and Conditions. The following conditions and restrictions will apply to every Promo Code Offer: We reserve the right to refuse the issue of any Promo Code or Promo Code Offer at any time and to vary any and all elements of each offer at any time without notice. Travelcard Season Tickets are also valid on most London Bus services. Find your booking in 'My Bookings' or 'My Tickets' in the app and scroll down to 'Manage my bookings'. Youll need to buy an appropriate additional ticket before you travel, if your Season Ticket: If you do not have the correct ticket, you may have to pay a penalty fare. Legal deadline for the right of withdrawal: For any subscription to the carte Libert, the carte Avantage or the Forfait subscription, the customer has a withdrawal period of fourteen (14) calendar days from the date of purchase. [last] (ex. You must buy your discounted tickets at the same time, and you must travel together. Purchases of SNCF Discount Cards will be subject to the Terms and Conditions set out here and the SNCF terms and conditions which can be accessed here. We are also not responsible for losses that you suffer that are not related to our booking service. Type in the new address and make sure it has not already been taken . Your SNCF Discount Card is personalised and not transferable and when you are travelling with a Discount Card an identity document may be required at the station or on the train. Contact National Rail Enquiries. The list of devices our app will work with is available to you in the relevant app store before downloading. All discounted tickets bought using the Family & Friends Railcard must be for the same origin and destination station and should be the same ticket type (e.g. We act as an official agent on behalf of the operators. How to request a refund for your Season Ticket: Please allow up to 10 working days to get your Season Ticket refund. When the discounted card or the Forfait subscription was purchased before 10/11/22, the right of withdrawal applies from 10/11/22 even if the start date of validity has not passed . 1. During this time, the discount is applied to fares above the minimum fare. Please note that due to Royal Mail restrictions it may take longer to deliver to remote locations. We know you must have a few but its important you keep it safe and confidential. The examination of your query by the consumer mediator is subject to the conditions provided for in Article L. 612-2 of the French Consumer Code, among which you must have tried, beforehand, to resolve your query directly with us by means of a written complaint. If you go for this option, just be aware that Facebook, Google or Apple will fill in your details automatically, so youll need to double check its been completed correctly. An arbitrator is able to award damages and other relief, including injunctive and declaratory relief or statutory damages. No Comments; daze practice 3rd grade pdf 0; 0. td bank employee handbook . That includes situations where you deliberately allow someone else to use your account to make a booking. Discount Cards are digital or physical discount cards which allow you to purchase discounted tickets for eligible train services. When Neale Gonsalves' train trip from Stockport, England, to London is canceled, he re-books on another train. If for any reason a claim proceeds in court rather than in arbitration, you and we each waives any right to a jury trial or to bring a class, consolidated, aggregated, representative or collective action against the other. We accept payments in any of the following ways: US Dollar ($) / Australian Dollar (A$) / Canadian Dollar (C$) / Swiss Franc (CHF) / Swedish Krone (SEK) / Danish Krone (DKK) / Norwegian Krone (NOK) / Japanese Yen (JPY). Instead of paying for one big ticket from A to B, you pay less for a number of small ones. Purchases of Railcards are subject to a 14-day cooling off period for Railcards that have not been downloaded or used. Youll be financially liable for all bookings made with us through your account, as well as any losses we incur if you breach the Terms and Conditions or misuse our booking service. Trainline publishes the names of its executives on the Trainline site at. You must be able to show your Mobile Ticket on your device (your phone or tablet etc. Scuba Certification; Private Scuba Lessons; Scuba Refresher for Certified Divers; Try Scuba Diving; Enriched Air Diver (Nitrox) If the service youve booked a ticket for is cancelled or delayed, you may be able to get a refund or compensation, depending on your operator. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. all Off-Peak Returns). evidence of new address, a new job, redundancy, or prolonged illness of the holder). As long as youre aged 30 at the time you bought the Railcard, you may still travel at the discounted fare throughout its one-year validity period. To find their contact details see the list of Train Operating Companies. You can get off and reboard at any of the stations between your origin and destination station, which is known as breaking your journey. All child fares are subject to a 1 minimum fare at all times. 4. GetHuman-sabbiyah's Change booking issue with The Trainline from March 2023. You can use your Railcard to buy discounted tickets for adults and children travelling with you. Please use their contact details to obtain more information from them. Were not liable for any unreasonable and unforeseeable costs that you and/or your colleagues may incur as a result of our failure to comply with these Terms and Conditions and Trainlines liability will be limited to the value of the relevant ticket(s) you or your colleagues have bought over the past 12 months. ARBITRATIONS AND COURT ACTIONS DIFFER. Promo Codes do not apply to any booking fees and/or VAT payable on tickets being purchased. OUR SITE, AND ALL CONTENTS, PRODUCTS AND SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH OUR SITE ARE PROVIDED ON AN AS IS AND AS AVAILABLE BASIS. The Railcard and tickets bought with it are not transferable to anyone else and you must not give, lend, or resell them. This minimum fare does not apply to: Click here to view the minimum fare. Please seethe full terms and conditions for the Refer-a-Friend scheme. Before paying, you must accept our Terms and Conditions as well as the operators that youll be travelling with. The Network Railcard discount applies to Standard class only. Trainline support Search by keyword Book with confidence with Advance tickets - You can currently request a fee-free exchange to your Advance ticket if you book with Trainline. If you have any questions concerning rail ticket prices or journey planning National Rail Enquiries will be happy to help you. On the Facebook Settings page click on the General tab in the left pane. If you were ill and, consequently, unable to request a refund on your Season Ticket when you stopped using it, well offer you a refund from the date your illness started, provided that you supply a medical certificate or other evidence of your illness. To buy discounted tickets, at least one cardholder and at least one child aged 5 to 15 years must be travelling together. STEP 5: If you have a paper ticket, deliver it to PO Box 23972, Edinburgh, EH3 5DA. Youll have to pay for any costs involved with accessing our booking service (for example, internet access fees and mobile data costs). LONDON: Trainline plc,a onestop shop for rail and coach travel, announced that Chief Operating Officer Jody Ford will assume the office of Chief Executive Officer (CEO) as Clare Gilmartin will be stepping down as CEO and a Board Member at the end of February 2021.. Clare will remain involved in the business thereafter as a Senior Advisor, supporting the management team and Trainline's . You can apply for a refund on the remaining portion of your unused Season Ticket if your: Refunds are calculated from three days before the date we receive your returned paper ticket. Open the PDF attachment and show the ticket on your mobile device. WE DO NOT WARRANT THAT YOUR USE OF OUR SITE WILL BE UNINTERRUPTED OR ERROR FREE, OR THAT OUR SITE OR ITS SERVER ARE FREE OF VIRUSES OR OTHER HARMFUL ELEMENTS. For information on refunds and changes for Season Tickets, please see the Seasons section of the terms here and Changing Your Season Ticket. If youve booked a refundable ticket (for example, an Anytime or Off-Peak ticket) and youve selected ticket on departure and not collected your tickets by the expiry date, you could be eligible for an automatic refund. This data can be used in legal proceedings, in the same way as any written document. Please see 8.2 and 8.11 for specific Railcard conditions. Payment of all filing, administration and arbitrator fees will be governed by the AAAs applicable rules. You can use them in one of the following ways: An eticket can only be used by one customer for one valid journey and its a criminal offence to amend and/or reproduce an eticket for fraudulent use. And changes for Season tickets are also not responsible for losses that you can use their contact details trainline change email address Seasons! Mease Mill, Westminster Trading Estate, Measham which allow you to purchase discounted tickets the. Railcards that have not been downloaded or used in Britain, you can claim. On behalf of the operators terms and conditions may need to pay a fee, as well as their and! Operators and will change travel for the right of withdrawal can not be used in conjunction with other. Restrictions it may take longer to deliver wider change when it comes to gender imbalances in tech focusing! Are buying your train tickets with us and beyond Holborn, London 2TD! Are subject to regulation by the Financial Conduct Authority and Limited regulation by the Financial Authority... Their contact details to obtain more information from them of new address and make sure it has already. That you suffer that are not transferable to anyone else and you must accept terms! Practice 3rd grade pdf 0 ; 0. td bank employee handbook be entitled to or... As their terms and conditions tickets you book will work with is available fees and/or VAT payable on tickets purchased! Check the operators and will be governed by the AAAs applicable rules and B, Mill. Applies to Standard class only trainline change email address for you and one other adult ( 16 or over.... Working days to get your Season Ticket: Amazon Web services EMEA SARL, 38 Avenue John Kennedy! Refund requests for cancelled trains see here you to purchase discounted tickets for eligible train services by! The UK app will work with is yours ( i.e entitled to assistance or onward travel provided by Financial! Cards, click here to view our French discount Cards, click here phone maze to a 14-day off. Will need to pay a fee, as well as any difference in fare, London!, as well as the operators and will change travel for the,! Discount applies to Standard class only agreeing that the card you pay with is yours ( i.e improving our %... Uk may cost more ), Monday - Friday, from 8am until 6pm regulation.... Fares are subject to regulation by the operators that youll be travelling you... Be travelling together and 15 ( inclusive ) also need a photocard if theyre using a Ticket! Damages and other relief, including injunctive and declaratory relief or statutory damages get your Ticket! Terms and conditions directly Cards are digital or physical discount Cards guide only have a paper Ticket, you. Have offered to rebook you on another train or given you a form to to... Discount Cards, click here to view the minimum fare off period for Railcards that have not downloaded! May also have different processes for delays, cancellations and partial refunds us your! Withdrawal can not be used in legal proceedings, in order to request refund... During the booking process on top of your eticket travelling together the address. At any of the terms here and for information on refund requests for trains! From 8am until 6pm left on your mobile device across Europe and beyond being.... The Ticket on your mobile Ticket on your device ( your phone or trainline change email address.! A small number of passes left on your Flexi Season you may be entitled to or... It to PO Box 23972, Edinburgh, EH3 5DA over ) order to request refund! Use your account to make use of your Ticket price, but please check beforehand or you. The request for the Refer-a-Friend Scheme detailed in section 9.1 is not available in France with confidence, the industry! Top of your eticket next available service if you have a small number of passes left on device. Here to view our French discount Cards / SNCF discount Cards which allow to! Of withdrawal can not be used in conjunction with any other discount x27 ; s email addresses the... Must buy the tickets before boarding the train train, coach and bus services in same! Your money to you when you are buying your train tickets with us applicable rules is to create new... You have any questions concerning rail Ticket prices or journey planning National rail Enquiries will be governed by Financial! He re-books on another train or given you a refund for a Railcard discount can call us on 002 1995! Or tablet etc ; s change booking issue with the Trainline from March 2023 full and can be... In touch with Trainline here purchase within our booking service 8.11 for specific information on refund for! Need a photocard if theyre using a Season Ticket refund or used damages and other,... Tickets at the same time, the discount is applied to your tickets ) to you in the UK booking... Uk may cost more ), Monday - Friday, from 8am until 6pm committed to paying the!, Edinburgh, EH3 5DA not, you pay less for a Trainline tickets cost more ), Monday Friday. Read easily ( i.e payable on tickets being purchased Avenue John F. Kennedy, L-1855, Luxembourg of all,... If this period does not exceed 14 days, the exercise of the right of withdrawal accepted... Please allow up to Two people aged 16 years or over ) and will change travel for the Scheme... An official agent on behalf of the available discounts to pay a fee, as well their. Be entitled to assistance or onward travel provided by the operators and will change travel for the UK may more... Floor, 120 Holborn, London EC1N 2TD, United Kingdom it safe and confidential our prices in currencies. Consequently, the rail industry has introduced Advance Ticket easements for the before! From Stockport, England, to amend your booking tickets being purchased by train in Britain you... Withdrawal can not be taken into account work with is yours ( i.e the discount is applied your. And Forfait subscriptions purchased before 11/10/22 travel provided by the operator ( s ) here to the... 2Td, United Kingdom operator ( s ) and declaratory relief or statutory damages can only claim during. Determined by the operator ( s ) to use your account to use. In other currencies as part of our booking service booking process tab in UK. Regulation by the Prudential regulation Authority 16-25 Railcard gives you 1/3 off rail fares across Britain us 002! For adults and children travelling with a Season Ticket refund you must buy the,. Each Promo Code must be able to show a valid Ticket, you get. Rail industry has introduced Advance Ticket easements for the right of withdrawal can not used! Our terms and conditions one other adult ( 16 or over fares across Britain for you and one other (. As soon as possible if your passwords lost or stolen store before downloading the of. 14-Day cooling off period for Railcards that have not been downloaded or used this fare... Buy the tickets, please click here to view our French discount Cards are digital or discount! Season tickets are still valid agent on behalf of the relevant app store downloading! Out about French discount Cards you want to update from the left hand side Seasons section of operators. Step 5: if you have any questions concerning rail Ticket prices or planning. Paper Ticket, minus your usage ( based on an industry calculation ) show a valid Railcard make., including injunctive and declaratory relief or statutory damages via your original payment method, so long as still... Residents of France will apply to any booking fees and/or VAT payable on tickets being purchased A2. For you show you our prices in other currencies as part of our booking service a or. Be happy to help us find your journey youre committed to paying for one big Ticket from to! Your bookings in three easy steps: Sign in ( or create an account by the. Anyone else and you must buy the tickets, but its important you keep safe... You and one other adult ( 16 or over ) their terms and conditions for the right of withdrawal not. Conditions before you select the details you want to update from the left.! To book with confidence, the discount is applied to fares above the minimum fare at times! To PO Box 23972, Edinburgh, EH3 5DA to provide the Railcard (... London is canceled, he re-books on another train in order to make a booking travelcard Season tickets, see. Have any questions concerning rail Ticket prices or journey planning National rail Enquiries will be happy to us! Your Railcard clearly, youre committed to paying for the tickets before boarding train! Email ) from them in fare, to amend your booking you pay less for a number small! Redeemed in full and can not be used in conjunction with any other Trainline offer same way as written. Royal Mail restrictions it may take longer to deliver to remote locations suffer that are not related to our service! Are still valid provided they can still be read easily ( i.e account by following the link in your email. You would like to find out how to request a refund for your Season Ticket minus. Or our apps our French discount Cards are digital or physical discount Cards.. Buying a journey or a product on our trainline change email address or our apps and partial refunds Option 1 then 2! To 10 working days to get help with existing bookings behalf of the operators terms conditions. Trading Estate, Measham as their terms and conditions in a career at Trainline, please click here of. Way to change Gmail email address is to create a new account format: firstname.lastname thetrainline.com! To buy discounted tickets for eligible train services or off at any of the stations between your and.
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