Applicants may check their application status online. Service Desk - TSA. Please note, when entering your information online, you will be required to enter the same contact information (phone or email) provided during your previous enrollment. They are available Monday Friday, 8AM 10PM Eastern Time. TWIC applicants who request to receive their TWIC card by mail will receive a phone or email notification that the card has been mailed. This position will require excellent judgment and technical skills to be able to properly evaluate situations and immediately provide effective solutions to difficult problems. Please note, updating your gender is not required to receive TSAPreCheck screening. Acceptable e-mail formats are JPEG, PDF, and DOC. A Knowledge Base with every type of issue identified and a solution or an escalation point available. Thank you for your flexibility as we transition Human Capital inquiries to the Customer Care team and enhance the TSA candidate experience. For more details on your application status, please log into your account at www.fts.tsa.dhs.gov. Fingerprints are electronically captured at the enrollment center during in-person enrollment. You must fill out the HME application online or over the phone (depending on existing application procedures within the State in which you are applying) and confirm the TWIC STA is valid and there is sufficient time remaining prior to the TWIC expiration date (one year or four years depending on the state). Please visit the TSA HAZMAT Endorsement Threat Assessment Program website. No, the gender on your identification documents does not need to match the gender you select on your TWIC application. You can self-select Male, Female, or Another Gender as your gender. If members have a valid email and/or phone number on record, TSA will send a renewal notification. For Card holders with the newest version of the TWIC Card, the CIN is also embossed on the front of the card. ET If the FBI is not able to process your fingerprints due to quality issues, your final eligibility determination may take longer to complete due to manual processing, and you may be contacted to return for reprinting. The SPOC IT Help Desk provides help and support for any issue verses just logging a call and escalating it. The name provided on the TSAPreCheck application must be the name used when making your airline travel reservations. Will be the Enterprise SPOC for PC/IPad procurement . Call 1-800-253-8571 if your TSA email password expired. The aim of SPOC is precisely to gather all inputs and manage in unified way, offering customers and users a single output or several, but always with a perception that their requests are being efficiently managed and aligned. TSA HRAccess HELP DESK AT 1-877-872-7990. In person TSAPreCheck renewals completed at an enrollment center require a nonrefundable renewal fee of $78.00. They are available Monday Friday, 8AM 10PM Eastern Time. enrollment center location servicing the TWIC program, required identity/immigration documents for TWIC. The name provided on the TWIC application must be the name used when making your airline travel reservations. Individuals may renew up to six months before their expiration date to ensure they continue to see the TSAPreCheck indicator on their boarding pass when traveling within or from the U.S. In all cases, no item or attire may cover or otherwise obscure any part of the face. Yes several credit cards, hotel, and loyalty programs provide ways to save on enrollments and renewals. Medical certification is not required to change the gender options on your TSAPreCheck application. Call (866) 289-9673 Automated information is available anytime in several languages. Legal name change that has not been reported to TSA. If you hold a valid Hazardous Materials Endorsement (HME) or a Free and Secure Trade (FAST) card, you may pay a reduced fee of $93.00. View a list of TSAPreCheck application program eligibility requirements. H. TSA Wireless Program: The TSA Wireless Program procures, provisions, and manages all wireless service and devices in accordance with TSA's mobility strategy. Angela is highly skilled in communication, problem-solving, and project management, and is committed to delivering the highest level of service to MetricNet's clients. Members may renew their TSAPreCheck membership here up to six months before the expiration date of their Known Traveler Number (KTN). During your in-person enrollment, the enrollment center trusted agent will capture the best quality fingerprints possible to submit with your application. She has been featured in Fortune magazine and has received recognition for her work in competitive and trends analysis from executives at a variety of Fortune 100 companies. You may also check your application status online. You do not need to provide documents that prove you have previously used another name or alias. For example, for the TSAPreCheck Application Program, please see DHS/TSA-021, TSAPreCheck Application Program System of Records. TSA cannot process reduced rate renewals online, at this time. Appointments are encouraged to save you time but are not required as most TSA UES enrollment centers will accept walk-ins for TWIC applicants. google link). This effect, sometimes called bypass (because it bypasses the SPOC process), can actually be measured with a metric called % Resolved Level 1 Capable, which, as the name implies, measures the number of tickets resolved by desktop support that could have been resolved by the service desk. Principal disclosures include disclosure to: For additional information regarding disclosures, please see the system of records notice for the relevant enrollment program. Individuals who apply for TWIC, including persons utilizing a non-binary and gender non-conforming identity document, may self-select Male, Female, or Another Gender as their gender when applying for TWIC. The SPoC IT Help Desk sounds great but what do we need to put in place to make it effective? Members will need to visit an enrollment center to complete the renewal process. No. You are always offered the option to apply for a full-fee HME STA if you determine it is more cost and time-effective to do so. At TRC Staffing Services, we specialize in placing qualified candidates in outstanding jobs. You are unable to pay with a credit card. Specially trained TSA Officers are available to assist travelers with disabilities and medical conditions. If the names on your documentation or enrollment do not match, you must provide a valid Photo ID with your current legal name and a name linking documentation such as an original or certified copy of a name change document to include marriage certificates and divorce decrees. You do not need to provide documents that prove you have previously used another name or alias. You renewed online during your previous TWIC enrollment. Please note that, when entering your information online, you will be required to enter the same contact information (phone or email) provided during enrollment. Point of contact information - name, organization, phone number(s) and email, Address where requested service will be provided. Please note, when checking your status you will be required to enter the same contact information (phone or email) provided during enrollment. No. Medical certification or a physicians letter is not required when enrolling with a gender that does not match the gender on your identification documents. You may make an appointment online on this website or by contacting the UES Call Center at 855-DHS-UES1 (855-347-8371) Monday through Friday from 8 AM-10 PM (Eastern). If you or someone you know believes they have fallen victim to a scam, report it to your local police department and file a report at the Federal Trade Commission's website, ReportFraud.ftc.gov. Appointments are encouraged to save you time but are not required as most TSA UES enrollment centers will accept walk-ins for TWIC applicants. In-person enrollment may take less time if you have pre-enrolled with your biographic information online before visiting the enrollment center to complete the application. You may be able to minimize your time at an enrollment center. In any case, with ServiceTonic you could: Work separately, reporting technical activity to billing responsible with ServiceTonic reports: Predefined reports: Basic, indicating service desk performance. View a list of states offering comparability. If made out to IDEMIA and for the exact transaction amount, the following will be accepted: money orders, company checks, and certified/cashiers checks. If an applicant has a record of any of the crimes identified in the eligibility requirements, they may choose not to apply, as the application fee is nonrefundable. After notification that the card has been mailed, applicants have 60 days to report non-receipt of the card by contacting the Universal Enrollment Services (UES) Call Center at: (855) 347-8371. This issue is referred to as TWICs with missing fingerprints. If pre-enrollment is available for the program to which you are applying, you may make an appointment online during the pre-enrollment process. You can make an appointment time at an enrollment center, convenient to your home or traveling circumstances. On receipt of your renewal TWIC card, you are responsible for returning your previous TWIC to the address provided on the back of the credential or a UES enrollment center. No, the gender on your identification documents does not need to match the gender you select on your TSAPreCheck application. Help to service and maintenance audio-visual equipment as needed. The name on the application and the name that you travel by MUST match EXACTLY to the valid Photo ID and proof of citizenship/immigration eligibility documents that you provide when you go to the enrollment center in-person. The https:// ensures that you are connecting to the official website and that any information you provide is encrypted and transmitted securely. You can check your status online at any time. Applicants have the option to pre-enroll online to provide initial biographic information and make an appointment before visiting an enrollment center. Service desk software can also handle the various user communications for any outages and planned updates. After 12 months, it is more cost effective to pay the full fee for TSA to complete the security threat assessment and issue a TWIC with an expiration date 5 years from the date of issuance. TWIC and HME walk-in applicants will be prioritized due to employment requirements. Passenger Support Request assistance with security screening. It is recommended that you schedule an appointment. There is no TSAPreCheck Application Program card. Global Entry participants entering the UnitedStates proceed to Global Entry kiosks, present their machine-readable passport or U.S. permanent resident card, have their fingers electronically scanned, and make a customs declaration. Applicants may be ineligible to renew online due to: The expiration date is printed on your current TWIC card on the right side, below the photo and to the right of the embedded chip under the heading, Expires. The expiration date format is Year/Month/Day (YYYY/MMM/DD). Please reach out directly to your state Drivers Licensing Agency to determine your eligibility for this benefit. Respectfully, TSA Human Capital" 7 Related Topics No, you can select any gender option on the TSAPreCheck application, even if the gender you self-select does not match the gender on your supporting documentation (such as birth certificate, passport, or state ID). This could be desktop support, level 2 IT groups, the NOC, a vendor, or even specific individuals in the organization with unique expertise, say for a particular application in IT. Some organizations I have visited call their first level of support "Front Line". An official website of the UnitedStates Government. View information about and directions to your nearest TWIC enrollment center. TSA will collect biographic and biometric information, such as: ** TSA requires contact information to manage the eligibility review process and to facilitate customer service. This may take longer if there was difficulty capturing your fingerprints during enrollment or if you maintain potentially disqualifying factors, such as past interactions with law enforcement. You can self-select Male, Female, or Another Gender as your gender. You must complete the in-person enrollment process at an enrollment center location servicing the TWIC program. google_ad_client: "ca-pub-2604528316377340", Support organizations that follow a SPOC model typically have lower costs, and higher customer satisfaction that those that do not follow a SPOC process. Anyone may renew their TSAPreCheck membership up to six months prior to their KTN expiration date. You will be able to request assistance with enrollment questions via the pre-enrollment website. Angela Irizarry is the President and Chief Operating Officer at MetricNet, where she is responsible for managing day-to-day operations, strategic planning, and new client acquisition. Enrollment centers may not be able to service walk-in applicants when appointment schedules are full. It is critical you bring the required identity/immigration documentation to the in-person enrollment. If you choose the full-fee STA, your HME will be valid for up to five years in accordance with your States licensing rules. You may select your preferred gender during enrollment, even if the gender selected does not match the provided documentation. enable_page_level_ads: true A SPOC service desk is not expected to resolve every ticket it logs. Include the following information in the body of the message: UPDATED name segmented by first name / middle name / last name. To ensure your privacy is protected, your data is encrypted, stored, and transmitted securely using methods that protect the information from unauthorized retrieval or use. You will receive an email or phone notification with instructions on retrieving your KTN online. To expedite the application process, you may complete an optional online TWIC pre-enrollment. ET Weekends/Holidays: 9 a.m. to 8 p.m. application process, please review a JOA very carefully. You may be licensed in any state or the District of Columbia to enroll at a UES Enrollment Center for TWIC and/or TSAPreCheck. Please contact your State Motor Vehicle Department for further information regarding individual State requirements. .recentcomments a{display:inline !important;padding:0 !important;margin:0 !important;}. Some applicants may be directed to renew in person at an enrollment center after completing the online renewal form. Appointments are recommended but not required. She also oversees the company's sales and marketing efforts and manages its intellectual property and online resources. Please note that by choosing a reduced-fee STA in a state that offers comparability, the expiration date of your HME will be the same as your TWICs expiration date. The cost to be fingerprinted at a TSA Universal Enrollment Services location is $24.00. (adsbygoogle = window.adsbygoogle || []).push({ Claims Submit a claim for lost/damaged items or personal injury. Stakeholders can receive more detailed information on cost estimates by contacting IDEMIA. If approved, most applicants receive their Known Traveler Number (KTN) in 3-5 days, though some applications can take up to 60 days. The SPOC IT Help Desk provides help and support for any issue verses just logging a call and escalating it. If you have questions, call the TSA Help Desk (877) 872-7990 or send email to HelpDesk@mailserver-hraccess.tsa.dhs.gov. You must complete the in-person enrollment process at an enrollment center location servicing the HME program. The term SPOC refers to a Single Point of Contact support organization. Note: Documents in Portable Document Format(PDF) require Adobe Acrobat Reader 5.0 or higher to view. For the in-person fingerprint collection, TSA has procedures to accommodate individuals who are partial or full amputees or who may be unable to provide ten-finger fingerprints. Contact TSA Cares Email TSA Cares (855) 787-2227 Weekdays: 8 a.m. to 11 p.m. Yes, TSA requires all names used, current and past. In addition to a SPoC IT Help Desk your first level agents should have an internal escalation point for more complex Help Desk calls. Discover the true potential of service management in the transport and logistics sector. Schedule an appointment online without completing the pre-enrollment process. Please remember to bring a form of payment as well as applicable immigration/identity documentation based on the requirements for the program to which you are applying. View information about and directions to your nearest TSAPreCheck enrollment center. Members will receive an email or phone notification with instructions on retrieving their KTN online. Listing for: INSPYR Solutions. The additional cost of an in person renewal covers the operational costs associated with services completed at an enrollment center. NFC - National Finance Center (our pay) Pay Period calendar , TSP server , Form SF-71 webTA VF Solutions website (uniforms). All reports can be generated in HTML, XLS and PDF format. Federal government websites often end in .gov or .mil. This does not include potential wait time at the enrollment site prior to being serviced or travel time to get to the enrollment center. A Help Desk system to centralize the support of all areas of the health sector. EDI Help Desk Monday - Friday 6:00 AM EST - 6:00 PM EST: 3rd Level: Emergency escalation available via pager: . When making an airline reservation, enter the following information in the Known Traveler Number (KTN) field: The Credential Identification Number (CIN) is the eight digit number printed under the bottom left of the barcode on the back of the TWIC card. TSAPreCheck allows low-risk travelers to experience quick, efficient screening at participating U.S. airport checkpoints. Name changes may take up to 45 days to complete and processing time varies by individual. All status updates and resolution follow up will be performed by the Help Desk Agent. An applicant must be a U.S. citizen, U.S. national or Lawful Permanent Resident (LPR) and cannot have been convicted of certain crimes. Fingerprint capture is part of the overall in-person enrollment process for programs such as TWIC, HME and the TSAPreCheck application program. A company that provides maintenance and IT support, lets say IT Support Comany. You can select the gender on your TSAPreCheck application that is most appropriate for you Male, Female, or Another Gender. This is an invalid form of submission. Help Center. Please call the TSA HR Access Help Desk at 1-877-872-7990 between the hours of: 7:00AM - 8:00PM ET Monday - Friday, 10:00AM - 3:00PM ET Saturday, or 11:00AM - 4:00PM ET Sunday. Payment must be made during in-person enrollment. 4. Example: Virginia CDL with ID# A67891234 KTN = VAA67891234. The IT Help Desk will need to ensure the communication flow is timely and consistent to keep users regularly informed and logs all interaction with them. Claim your free membership today and begin leveraging our service desk resources and articles to improve performance right away! A SPOC service desk is ultimately responsible for ensuring that all tickets are resolved within the service levels that have been established for the organization. If you are unable to find your answer in the FAQs and need assistance with a service, please call 855-DHS-UES1 ( 855-347-8371) 8am - 10pm Eastern, Monday - Friday. You may check your TWIC at any local UES enrollment center to see if there is an issue with your card. TSOC uses the Web-Based Emergency Operations Center (WebEOC) incident management system to perform incident management, coordination, and situational awareness functions for all modes of transportation. If TWIC holders would like to update their email and/or phone number, they may do so here. You may be asked to provide valid identity documents to support your claim. Dark glasses or nonprescription glasses with tinted lenses are not acceptable unless they are needed for medical reasons. For information about the Transportation Security Administration (TSA), go to https://tsajobs.tsa.dhs.gov. ET, to request a gender data update with the TWIC Program. HAZMAT Prior to Contacting the TASS Help Desk. Please visit www.fts.tsa.dhs.gov for information on the application process. Contact Contact Customer Service How can we help you? If members would like to update their email and/or phone number, they may do so here. For wheelchair assistance, please contact your airline. A SPOC service desk is ultimately responsible for ensuring that all tickets are resolved within the service levels that have been established for the organization. If you are a TWIC card holder, you may call (855) 347-8371 weekdays, between 8 a.m. and 10 p.m. Please see attached IDHS Challenge Brochure for answers to your questions. But, what does it mean beyond the acronym? The information collected by TSAs contractor is provided to TSA and used only for the purposes of conducting TSAs security threat assessment to determine eligibility and use for TSA application/enrollment programs. Contact the Universal Enrollment Services Call Center at 855 DHS-UES1 (, Provide (via e-mail or fax) updated government-issued photo ID (including updated name) and documents proving name change (example marriage certificate or court order). The KTN can be entered when booking reservations online, via phone with the airline reservation center, or with the travel management company making the reservation. At TRC Staffing Services, we specialize in placing qualified candidates in outstanding jobs. Additionally, TSA may also determine that an applicant is not eligible based on analyses of records related to violations of transportation security regulatory requirements. These include security-related offenses at an airport, on board an aircraft (including assault, threat, intimidation, or interference with flight crew, physical or sexual assault or threat of physical or sexual assault of any individual on an aircraft), at a maritime port, in connection with air cargo, and other regulatory violations. See May I renew my TWIC if my name has changed? for a description of how you can update your name with TSA. 2. Some TSA programs allow you to begin the enrollment/application process by entering biographic information online before visiting an enrollment center to complete the application process. A foundational element for IT service management (ITSM), service desks handle the full lifecycle of IT service delivery, from managing service requests to resolving service issues and planning service upgrades. For TSAPreCheck Application Program membership renewal, most members will be able to do so completely online, but some members in certain situations may be directed to renew in person at an enrollment center after filling out the online membership renewal form. That consist in unifying all input channels and output information at a single point so that the information, wherever it comes from, is orderly, reliable and bring us to make the best decisions avoiding coordination and lack of information mistakes at the right time. A membership card will not be provided. Having an outsourced service desk arms your employees, customers and/or business partners with a 24/7, single point of contact (SPOC) focused on keeping people productive. Most applicants will be able to renew online without visiting a UES enrollment center. With each request, stakeholders should provide the following information: The EYO model was established to provide a convenient way for applicants to enroll for a TSA security threat assessment by eliminating the time and cost to travel to a fixed enrollment center. Click here to get Vital Records Department contact information for each state. The Service Desk Analyst is responsible for managing the desktop support environment including minor server/network administration as needed to support business continuity. Alternatively, you can Contact Us via the Universal Enrollment Services website. The Service Desk Analyst is responsible for managing the desktop support environment including minor server/network administration as needed to support business continuity. The enrollment fee is $86.50, and this fee covers the operational costs associated with the background check. Contact Us. Download Adobe Acrobat Reader. Bring your TWIC to an enrollment center to have the PIN reset at no cost. 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