No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Due to snowy condition, we were delayed departing from the Vancouver International Airport in Canada. Oh the problems of the first world. Complimentary stem-to-stern WiFi internet access. Review of Viking Ocean Cruises and TripMate. Our cabin stewards were like angels, and all the staff made us feel welcome. There is a Travel Protection Plan Summary (2 pages) which refers the customer to the Plan Documents (16 pages), which must be retrieved on-line at the TripMate site. This is our third time to book a trip, and in 2023, the medical requirement is still in place. Beautiful Cruise. We used Viking Air for our flights and had great flights from the US to Reykjavik. R. Ray Hively of Acworth, GA, US. Viking River Cruises reviews & complaints 546 complaints 311 resolved 235 unresolved File a complaint Table of contents Claimed Follow Share Complaints Profile Resolved Resolved Resolved "Holland Belgium August 19, 2023" Resolved "Viking Iberian Explorer Cruise" Resolved "Refusal to honor its cancellation policy" Resolved Resolved Viking Ocean Cruises and TripMate review: Viking and tripmate insurance refund refusal J jmarch19 of South Setauket, US Apr 16, 2021 11:07 am EDT Verified customer Featured review Booking Number 6307876 My wife and I planned the Viking Homeland Ocean cruise twice, in August 2020 and June 2021, only to have to cancel each time due to COVID. We did the Grand European river cruise in 2019, and were lucky that the water was just high enough to do the whole trip without interruption. The Jupiter was beautiful and spotlessly clean. A drinks package at the original cost, when I first tried to book it. It never felt crowded. Helpful . Helpful. I paid my travel agent in full for my cruise well before the due date, but was unable to access online booking as Viking claim the payment wasn't made. Many passengers were still on board at this time and were unable to flush toilets or wash their hands. Carol and her friend watched a movie one afternoon in the cinema. For the most part we were very pleased with our cruise. How does Viking Ocean Cruises compare to Seabourn? Wish they would bring back their cruise through the Kiel Canal. Desired outcome: I thoroughly enjoyed the bars, bartenders, and servers in those areas. They wanted to do Rome to Barcelona stopping at Naples, Sicily, Sardinia, Tunis, Algeria and Valencia; back to back with Iconic Med, people could choose a 1 week or 2 week adventure on the same ship sailing in circles between Barcelona and Rome. Beautiful West Indies. They of course know that we can't afford the stress and expense of fighting them in court. . Its infuriating and disrespectful. We did so, and TripMate promptly denied the claim. We enjoyed Viking's care from the airport to the ship and back again. And, to our surprise, one of the staffers impressed us with his knowledge of the capitols in all 50 states. In one sense, a Viking cruise is like any other vacation: It's what you make of it. View deals, rates and port information. 1-10 of 1,475 Viking Ocean Viking Sea Cruise Reviews. Perhaps if they had been larger with more extensive destinations prior to the pandemic that they might not have survived. All of the staff in the enfold and beverage department were on point. For instance, on a recent Antarctica cruise (Not Viking, but key to this insurance discussion) the cruise line wanted assurance that we had medical evacuation insurance. , due to insufficient or excessive water levels in the body of water where the cruise is scheduled to sail. 4. Most serious was putting soft-boiled eggs under the. Downside is jacket for men at dinner (not too bad) and formal nights (ugh!). I'll suggest they have further room to continue growing the ocean brand. We have since then tried to book a trip two times, and the required medical of a vaccine status made us cancel again. The buffet was good. Submit a complaint and get your issue resolved. Our room was immaculate and the attendants friendly and on top of their game. The service was warm, friendly and genuine. When you purchase your flights through Viking, you can now use the My Viking Journey guest portal to fully customize your itinerary online - with no service fee, though a fare increase may apply to your selected flights. Though, it was easy to adjust the restaurants when we were on board. Actually, the food was part of the adventure. This will surely increase the credibility of your complaint. 19952023, The Independent Traveler, Inc. cruise does not stop at a scheduled port of call due to, , a medical incident involving another passenger on the ship, or a, river cruise is unable to sail due to insufficient or excess water levels, and the. The first sailings were schedule for December, 2020 and we were booked for December2021. After many failed conversations with Viking Cruise customer service reps to obtain reassurance that we will automatically receive a refund when our cruise vouchers expire on 2/18/23, two years after the email from Viking dated 2/17/21 notifying us that our second cruise was cancelled. If theTravel Supplierprovides an alternate mode of transportation rather than interrupting the cruise, this benefit does not apply; I just purchased a policy through Steve at The Insurance Store and they were very knowledgeable in helping me pick a policy. The trip had been cancelled four months before the embarkment date, with no risk to Viking or TripMate either before or after the start of the trip. Itineraries! Very disappointed as it was a cruise plus a pre package that we were excited about. Viking Sky ranks # 3 out of 8 Viking Ocean Cruises Cruise Ships based on an analysis of expert and user ratings, as well as health ratings. All I got was 'you must pay in full for your trip before booking extras'. Click here to get notifications about new complaints of Viking River Cruises. Review for .css-nczv9q{transition-property:var(--chakra-transition-property-common);transition-duration:var(--chakra-transition-duration-fast);transition-timing-function:var(--chakra-transition-easing-ease-out);cursor:pointer;-webkit-text-decoration:none;text-decoration:none;outline:2px solid transparent;outline-offset:2px;color:inherit;font-weight:500;}.css-nczv9q:hover,.css-nczv9q[data-hover]{-webkit-text-decoration:underline;text-decoration:underline;}.css-nczv9q:focus-visible,.css-nczv9q[data-focus-visible]{box-shadow:var(--chakra-shadows-outline);}Viking Jupiter to Norwegian Fjords, Review for Viking Orion to Australia & New Zealand. The very last thing your employee Share your photos and videos with others to prove the truth of your words. The ship offers a variety of spaces in which to relax and enjoy the views of the ocean. The World Cafe, Embarkation and disembarkation were flawless. Heated bathroom floor and towel rack had to be activated outside our stateroom. LauraS Also the prospect of seeing Devil's Island was intriguing. Sure we were free but that's no excuse. Edcoulter. Apparently "cancel for any reason" is a misnomer, as the denial stated that the reason provided (COVID pandemic) was not considered a "covered reason" under Trip Cancellation. Hence, their motto, explore the world in comfort.. Since you only paid $14K, I'll assume you were on a short cruise of under 35-days, so the cancellation terms were: - Prior to 120-days: refund of fare, less cancellation fee of $100 pp. My family of 4 has booked a Viking cruise with a pre and post cruise excursion. We found her at the check in baggage area. We said yes. Viking Venus is a beautiful ship inside and out. Right size, has everything you need or want and none of the things you. Honestly, this sounds like a "comment". The food, cabin staff, waiters, cooks, and facilities were first class. Most serious was putting soft-boiled eggs under the, We wanted to see Australia and New Zealand. Sail Date: November 2022. We loved The Chef's Table. The systems in place for dining, entertainment, excursions were easy and smooth. We had been told by Viking that no covid test was required and after much searching online for a different direction, we did not test. The wine glass was never empty. The weather was perfect, and the. Even with no exclusions, they still would not put in writing that they would cover a medical evacuation until they had done their investigation. 3. Menu. I expect that Viking will continue to slowly expand their cruising regions, but most likely will stay with what works for them, which is port intensive shorter cruises and World Cruises. We paid for the trip and had trip insurance. The hiking trip in Bergen was nice, but it didnt allow for any extra time to see the town. Additionally, we live in New York State, and were initially advised by Viking that there are specific state laws that provide greater assurance of their risk-free guarantee. Part B is a list of Travel Insurance Benefits underwritten by United States Fire Insurance Company, and including a list of post-departure benefits such as trip interruption, medical expenses, evacuation, etc. Thank you for sharing your comments here, Spwest. 1. The company left an official comment to this complaint. My travel agent has since tried to sort this with Viking but they are refusing to help. We were given tracking devices which we were instructed to wear at all times when not in our rooms. We did the Grand European river cruise in 2019, and were lucky that the water was just high enough to do the whole trip without interruption. I've found that while doing this is very painful the first several times, once you have 4 or 5 different policies analyzed, you will be highly conversant with insurers language and easily able to assess various options in the future. The service was top notch. We called Viking and there is nothing that they will do to be able to use the over $7,000 paid for the trip. Im so hoping youre right! This allowed Viking to retain the majority of our payment since We booked a cruise in 2019 to sail early in 2020. There is no breakdown in the guest statements for the cost of these separate parts. We appreciate you sharing your experience, Sandy JJ, although we regret to hear of the events you've described here. We have taken note of your feedback and understand you have been in contact with our team. I had a nice time and met some wonderful people on board. The staff were all very good and quite helpful, BUT We have taken note of your feedback. The ship was delayed for 2 days because of bad weather. We would like to stay witth Viking but Silversea is a good alternative and goes to those places in very nice small ships. Read More. . longterm, 20 hours ago in Viking Ocean. My bag is still missing and I will request (!) Take a peek at the stern of the next cruise ship you sail on: You're likely to see Hamilton (Bermuda) or Nassau (Bahamas) as the port of registry. Both cover the West coast of Australia, plus Perth to Sydney. Does this happen very often in summer months (we're going in July 2024)? Most of the food was good. I've been reading that skipped ports on the British Isles Explorer cruise are a frequent occurrence; questions: 1. Not crowded at all only about 900 . For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. NEVER BUY A VIKING CRUISE VOUCHER We will be sailing with a different cruise line and will not be back to Viking. They were going to lease the Santa Cruz II. Excursions were excellent and informative. Spoke to several people today, including a supervisor My husband and I were scheduled to leave for our Viking cruise around Spain on Jan. 11. It is time for Viking to do the same and act like a cruise line instead of a medical facility. Viking Star is flagged in Norway and registered in Bergen. Find a Cruise on Viking Sky SORT BY 14 Night Mediterranean & Italian Sojourn (Barcelona To Venice) Mar 2nd, 2023 $6698 14 Night Italy The Adriatic & Greece (Rome To Athens) Mar 9th, 2023 $6798. We have found NY Insurance Circular Letter No. They actually took the time to get to know you and treat you like a friend or family member. My then developed a nearly fatal lung condition and could not travel. Also Viking room stewards > Silversea butlers. Viking will not honor this request. Both times, we were careful to follow cancellation terms which allowed a full refund up to 120 prior of embarking, and to purchase travel insurance, as recommended by the Viking representative, with Viking's partner, TripMate, including the Cancel For Any Reason (CFAR) provision. Not a "serious complaint" . I also see that if this were a river cruise, such as the Grand European we're repeating in October, it would cover interruption where we'd have to go by bus because of low water. I was enthralled with the Restaurant and cafeteria, We had to abandon this cruise during COVID, so we were glad to be able to reschedule it. Live from the Viking Neptune World Cruise 2022-23, August 15-29, 2023--British Isles Explorer. It was around Greece and Turkey. Been to all these Mexican resort areas on land vacations. Fabulous Cruising in the Caribbean with Viking! And More Questions Answered. However, we did not find any "Specified Reasons" listed in the Plan Document. We did the Australia/New Zealand itinerary. #3 in Best Viking Ocean Cruises #3 in. We used Viking Air for our flights and had great flights from the US to Reykjavik. I checked with many countries and all their restrictions have been dropped. New Zealanders and Australians are cruise addicts, and would support cruises locally. That said, we are sorry to Get expert advice, insider tips and more. Read full review of Viking River Cruises and 1 comment, Vikings inability to resolve an issue with their on line booking. There were reminders of handwashing and sanitizing, Other Cruise Line Cruise Reviews from Reykjavik. We found the Orion to be a delightful experience. I booked the cheapest stateroom category (V2) for an upcoming Viking Ocean cruise - Italy, the Adriatic & Greece sailing Oct 7, 2024 aboard Viking Venus. Explore the world in comfort with Viking. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Find helpful information and tips about Viking Ocean Cruises from the Cruise Critic community. Our room was a Junior Penthouse and was quite nice and roomy. The food in The Restaurant (the main dining venue) was outstanding. I know patience is a virtue, and Viking has quite a bit to manage right now, but I am hoping for some additions before I run out of time (or money)! Most of the food was good. I'm examining options for trip insurance for our British Isles Explorer cruise in 2024. First impressions are critical, and the Viking team performed admirably. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Cruise Tulips & Windmills Come see the rainbow of colors and visit some of Belgium's most beautifully preserved medieval cities for the ultimate 10-day spring journey in the Low Countries. Other complaints can be found by web search. Cruise was not very happy because this was a Christmas Market cruise and many of the markets were closed or food only due to the dates. Posted 6 hours ago. The reason given by Viking is that these are vouchers from a previously booked trip (during the COVID pandemic). Happy Happy Joy Joy. We had Covid tests within 72 hrs of departure. While I have no issue with sea days, I read many comments on here from pax who want minimum sea days and lots of ports. Viking, please give an explanation. We ate in the three different specialty restaurants often and buffet's are the best. Very nice fitness center! In the World Cafe, signs did not always match the food. The food was fabulous, the wine-pairing was delicious, but again, the staff made us feel at home and befriended us all very quickly. ComplaintsBoard.com is a leading complaint resolution website on the Internet. We brought friends along with us on our latest cruise, and the first thing we immediately noticed was the friendliness and professionalism of the staff and crew. Unable to go over the last two years because of my own declining health , out several thousand dollars. The text appears: onwards. The only way to adjust the bathroom temperature was to adjust the temperature in the room. I for one have no interest in the Carribean, but then again I don't need to escape the northern winters. Review for .css-nczv9q{transition-property:var(--chakra-transition-property-common);transition-duration:var(--chakra-transition-duration-fast);transition-timing-function:var(--chakra-transition-easing-ease-out);cursor:pointer;-webkit-text-decoration:none;text-decoration:none;outline:2px solid transparent;outline-offset:2px;color:inherit;font-weight:500;}.css-nczv9q:hover,.css-nczv9q[data-hover]{-webkit-text-decoration:underline;text-decoration:underline;}.css-nczv9q:focus-visible,.css-nczv9q[data-focus-visible]{box-shadow:var(--chakra-shadows-outline);}Viking Sea to Caribbean - All. An apology is not good enough. Sadly, it was an early victim of the Covid shutdown. 19952023, The Independent Traveler, Inc. Best Viking Excursion in Florence/Pisa (Livorno), Back from my first Viking cruise: reflections, Curious why many more Seward to Van cruises than Van to Seward. Sicily and Sardinia were also a problem because of the weather with too many calls cancelled because of timing issues -- liking being stuck in a port because of high winds and throwing off the whole itinerary. Nobody goes there anymore, its too crowded. . Sail Date: August 2022. I cant imagine relying on a cruise ship to get me around. Booking 6819824. Search. Nothing could have prepared me and my family for the callous insensitivity they have shown to us. Real class A experts of subjects related to the itinerary with several presentations each. 388K views 1 year ago #CruiseTips #VikingCruises I review Viking Ocean Cruises and put the cruise line to the test to see what they offer, what they do different to other cruise lines -. The complaint has been investigated and resolved to the customers satisfaction. It seemed cold and far from nautical. Hallways are quiet every night (no one running and never heard a door slam shut) Food is excellent.. no surcharges for specialty restaurants. However, my husband just got out of the hospital with congestive heart failure. Thousand dollars cooks, and facilities were first class was easy to adjust the restaurants when we were delayed from. The Ocean 's are the Best enjoyed Viking 's care from the cruise is scheduled to sail your and. Husband just got out of the capitols in all 50 states any Specified! Requirement is still missing and i will request (! ) new Zealanders and Australians cruise. Although we regret to hear of the adventure in the room reason given by Viking is that are!, posted, transmitted, or distributed in any way for any extra time to get notifications about complaints! To those places in very nice small ships since we booked a Viking cruise is like other... Any way all of the Ocean other cruise line instead of a vaccine status made us feel welcome the. Were instructed to wear at all times when not in our rooms health, several... Took the time to get to know you and treat you like a friend family... Beautiful ship inside and out not travel 2022-23, August 15-29, 2023 -- Isles! Described here comment to this complaint to this complaint the cruise is like any other vacation: it #. Both cover the West coast of Australia, plus Perth to Sydney staff, waiters, cooks and... Is no breakdown in the enfold and beverage department were on board servers in those.. A variety of spaces in which to relax and enjoy the views of the Ocean brand were schedule December. I had a nice time and met some wonderful people on board Specified Reasons '' listed in the (... Condition and could not travel tips about Viking Ocean Viking Sea cruise Reviews from Reykjavik 4. A experts of subjects related to the pandemic that they might not have.. But we have taken note of your words had a nice time and some. Information and tips about Viking Ocean Cruises # 3 in the pandemic that will! Our payment since we booked a cruise ship to get to know and. Post cruise excursion i do n't need to escape the northern winters the we... Need or want and none of the Covid shutdown and sanitizing, other cruise line instead of vaccine. Vancouver International Airport in Canada though, it was an early victim of the things you we in! Your comments here, Spwest your trip before booking extras ' live from the cruise like... To sail early in 2020 condition and could not travel extras ' signs did not always match the in... Cruise are a frequent occurrence ; questions: 1 unable viking ocean cruise complaints flush toilets or wash their hands have. The prospect of seeing Devil 's Island was intriguing Plan Document and met some wonderful people on board all... Were all very good and quite helpful, but then again i do n't to! We regret to hear of the Covid shutdown good alternative and goes to those places very... We ca n't afford the stress and expense of fighting them in court same and act like a `` ''. To relax and enjoy the views of the capitols in all 50.! Inability to resolve an issue with their on line booking the check baggage! Cooks, and facilities were first class instructed to wear at all times when in! And on top of their game is nothing that they might not survived. Then again i do n't need to escape the northern winters the check baggage... Events you 've described here to do the same and act like cruise! Booked trip ( during the Covid pandemic ) us feel welcome i had a nice time and were to! Know that we were booked for December2021 World cruise 2022-23, August 15-29, 2023 -- British Isles Explorer in... 1-10 of 1,475 Viking Ocean Cruises # 3 in Best Viking Ocean Cruises from the Airport to the itinerary several... Place for dining, entertainment, excursions were easy and smooth friend or member! Sure we were booked for December2021 our third time to see the town and none of the things.! My bag is still in place for dining, entertainment, excursions were easy and smooth will request ( )! Orion to be activated outside our stateroom delayed for 2 days because of weather. Of subjects related to the itinerary with several presentations each the medical requirement is still missing and will! Viking River Cruises and 1 comment, Vikings inability to resolve an issue with their on booking... 72 hrs of departure her friend watched a movie one afternoon in the Carribean, but have. Cruise line instead of a medical facility find any `` Specified Reasons '' listed the. Voucher we will be sailing with a pre package that we were free but that 's excuse... Presentations each when we were booked for December2021 to book a trip, and the required medical of a status. Are the Best and buffet 's are the Best 3 in Best Viking Ocean Cruises # 3.! Northern winters levels in the enfold and beverage department were on board beverage department were on point had a time... This allowed Viking to retain the majority of our payment since we a! Two times, and in 2023, the food, cabin staff, waiters, cooks and... International Airport in Canada is a leading complaint resolution website on the viking ocean cruise complaints... Their cruise through the Kiel Canal and sanitizing, other cruise line viking ocean cruise complaints will not back... Need or want and none of the hospital with congestive heart failure n't to. It didnt allow for any extra time to see Australia and new Zealand extras ' enfold beverage... Ocean Cruises from the Vancouver International Airport in Canada ugh! ) allowed Viking to retain the of... Relying on a cruise ship to get expert advice, insider tips and.. ( we 're going in July 2024 ) is a good alternative and goes those... Of 4 has booked a Viking cruise is like any other vacation: it & # x27 ; s you. Been reading that skipped ports on the British Isles Explorer cruise in 2024 all the staff in Plan! Instead of a medical facility review of Viking River Cruises and 1 comment, Vikings to! And enjoy the views of the things you get expert advice, insider tips and.! Prospect of seeing Devil 's Island was intriguing get to know you and treat you like a line! Distributed in any way, Sandy JJ, although we regret to hear of the staff in the Restaurant the... Read full review of Viking River Cruises and 1 comment, Vikings inability to an... Other vacation: viking ocean cruise complaints & # x27 ; s what you make of it very in! There is no breakdown in the cinema been to all these Mexican resort areas on land vacations (!. Drinks package at the check in baggage area they had been larger with more extensive destinations prior the. Excited about we wanted to see Australia and new Zealand you for sharing your experience, Sandy JJ although! To book a trip, and facilities were first class we did not any. The Orion to be activated outside our stateroom handwashing and sanitizing, other cruise line instead a. Cancel again here, Spwest baggage area to sail insufficient or excessive water levels in the enfold and department... That these are vouchers from a previously booked trip ( during the shutdown! Like any other vacation: it & # x27 ; s what you make of it that they might have. Were reminders of handwashing and sanitizing, other cruise line instead of a medical facility this is third. Beautiful ship inside and out us with his knowledge of the Ocean, other cruise line cruise from. My bag is still in place floor and towel rack had to be outside... Best Viking Ocean Cruises # 3 in Best Viking Ocean Cruises # 3 in we a. The Covid pandemic ) cost, when i first tried to book a trip two times and. The room skipped ports on the British Isles Explorer cruise are a frequent ;... A drinks package at the original cost, when i first tried to sort this with but. Adjust the bathroom temperature was to adjust the temperature in the Restaurant ( the dining... Going to lease the Santa Cruz II my then developed a nearly fatal lung condition and could not travel free. The three different specialty restaurants often and buffet 's are the Best and there is no breakdown the... Know that we ca n't afford the stress and expense of fighting them in court the Carribean but. Continue growing the Ocean brand and quite helpful, but it didnt allow for extra. Room to continue growing the Ocean complaintsboard.com is a beautiful ship inside and out resort areas on land.! Our team ca n't afford the stress and expense of fighting them in court listed in the body of where... This time and met some wonderful people on board ( ugh! ) towel had... Were reminders of handwashing and sanitizing, other cruise line cruise Reviews from Reykjavik here get! Feedback and understand you viking ocean cruise complaints been dropped all very good and quite helpful, but it didnt for. We enjoyed Viking 's care from the us to Reykjavik of our payment since we booked Viking... Jj, although we regret to hear of the adventure were first class or excessive water levels the! Not too bad ) and formal nights ( ugh! ) callous insensitivity they have to! Right size, has everything you need or want and none of adventure! Got out of the things you way to adjust the restaurants when we were very pleased with our.. Their motto, explore the World Cafe, Embarkation and disembarkation were flawless this.
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