I received no bar code or anything resembling a real ticket, checked junk/spam nothing. Frequent shoppers can use this Vivid Seats coupon to get 10% off $100 purchase of concert tickets, show tickets, theater tickets, and . No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. If youre unsatisfied with the tickets you receive, please contact our Customer Service team and well investigate the matter. Vivid Seats: When I purchased my ticket, I entered the wrong email address and I can't get my ticket. I do expect a responce and an apology for this overcharge. I paid for the first 15 rows. Its going to give more credence to your chargeback claim. What do I do if my event is cancelled? Phoney Company! Locate this email by searching by the name of your event or keywords such as "sent you tickets" or "ticket transfer". If you dont think you were persistent enough with your refund requests, DoNotPay can contact the merchant to confirm that they dont wish to cooperate. our office. We provide users with legal assistance needed to sue someone for harassment and stop cyberstalkers. When an event is postponed, the company will only offer the voucher option. Consumers satisfied with VividSeats most frequently mention customer service, purchase tickets and parking pass.VividSeats ranks 4th among Tickets sites. 2021 Vivid Seats Ltd. All rights reserved. How do I get my compensation? The tickets you purchased remain valid for the postponed event. So experience it live and be there in person for a 2022 Wrong Rock concert. 1. Log into your Vivid Seats account and click the Order History. Sorry we couldn't be helpful. Issues That Can Come Up When Requesting a Vivid Tickets Refund, Vivid Seats doesnt have a good track record of giving refunds to their customers. 10% off for existing customer - Vivid Seats promo code 2023. In December 2021 I purchased 6 tickets to a concern in May as a Christmas present for the family. Vivid Seats is a legitimate ticket reselling site, but it does come with inherent risk. It can take some time before your request is processed, meaning you could be in for a long wait. How do I maintain my listing via the Mobile App? Worst ticket platform that gives two sh*ts about their customers. The good news: Vivid Seats is sending your other ticket. With 30 mins. This website is using a security service to protect itself from online attacks. Support hours: 8a-5p CST. They claim that it depends on the events location, organizers, and the number of refund requests that they get at any given moment. When should I expect my tickets? We provide users with legal assistance needed to, If you want to sign up for free trials, but dont want to go through the hassle of canceling them, we have another solution. To avoid the hassle of arguing with Vivid Seats over compensation, use DoNotPay to get your money back. Or just take advantage of GetHuman's tools for getting attention on your issue . Long story short the ticket transfer did not go smoothly. Service 254. In addition, Vivid Seat earns revenue by charging buyers service fees and shipping costs. I expect to pay the normal service fees, but not what you charged me for the tickets. From over pricing. Can Vivid Seats purchase my tickets from me instead. To stay up-to-date on the events status, monitor the venues website from time to time. I bought tickets on Jan. 8th of 2020, which the event was to be Aug. 8th of 2020. they cancelled the event because of covid and said I would get my tickets when the event was rescheduled. Vivid Seats doesnt provide an exact timeline for refunds or other types of compensation. Kept telling me same blurb about it was my fault, not his, no refund, etc. From there, your active orders will appear. When we headed out to the venue i realized the tickets I had gotten did not actually match the seats that we had paid for. Fro For Email Delivery or Instant Download orders, youll receive an email from Vivid Seats when your tickets are ready. To change the email address associated with your account, or to delete saved addresses or payment methods, log into your Vivid Seats account and click Profile on the left side of the page. If you want to sign up for free trials, but dont want to go through the hassle of canceling them, we have another solutionfree virtual credit cards. I ordered email tickets but do not have access to a printer. My tickets are being shipped. Click here to get notifications about new complaints of Vivid Seats. From there, your active orders will appear. Your IP: I did not get what I paid for. And in checking with the Keillor show I found that the show was not sold out! General Information 14. . When I purchased my two tickets online to Morgan Wallen, it clearly stated that the tickets guaranteed seating in the first 15 rows (pit tickets). 2021 Vivid Seats Ltd. All rights reserved. Finally, you could appeal to your credit card company . We want to provide you with a review so you have all of the important things covered when it comes to buying tickets. 3 Select the Profile option on the left sidebar. only our *Volume Resellers* are allowed to re-sell tickets. The company earns its revenue by taking a commission of 10% once tickets have been sold on the platform. until kickoff, I had to scramble and buy 2 new tickets to the game and had to pay twice the amount. After purchasing I received an email confirming my purchase and in that email I saw that it said that it was a line entry, meaning for $100 each "ticket" I purchased the ability to enter through a different door and that it did not include a concert ticket. I ordered email tickets but do not have access to a printer. A full-service national event ticket marketplace. Vivid Seats will use commercially reasonable efforts to procure and timely deliver the exact tickets ordered. From over pricing. Date of experience: February 26, 2023. I bought some tickets to a Disney on Ice show for me and my daughter through their site. "Our superior relationships with trusted sellers give you an unmatched selection of tickets to the hottest and most exclusive events around the world. If you need to change the PayPal address associated with your listings, please contact us for assistance. Email Delivery refers to a delivery method in which tickets are delivered electronically. Submit a complaint and get your issue resolved. Claim it and get a lot of features. The face value of the tickets (2) was 280.00 so my total was 560.00 my credit card was charged 798.43. Accept Tickets via Email Tap the Accept Tickets link in your email. They claim that it depends on the events location, organizers, and the number of refund requests that they get at any given moment. The website is easy to use, and it features powerful search functionality. I purchased ..I thought on 11/28 for 2 seats lower bowl at Breslin Arena for a men's basketball game MSU vs Oakland U. Here's the order I would have tried. It offers a premium shopping experience and some of the most competitive ticket prices. Our AI robot lawyer can make quick work of the refund request and get you your money back asap. I bought two tickets in the pavilion in section RTC4 at the time of order they said I was all set. What are Email Delivery and Instant Download tickets? How do I get the tickets I sold to the buyer? Vivid seats.bought tickets, they sent the wrong ones. If you dont have a printer at home, try reaching out to friends or family members who can help you out. I let him know kindly being moved back is not an upgrade to which he responded the internal support team said its an upgrade. Shipping, Instant Download, Email, & Mobile E-ticket Delivery. . This changed due to Covid, but we did not get a refund because it was getting rescheduled. Can I have my tickets delivered via email or held at Will Call instead of being shipped? Will I receive compensation if my event is rained out, postponed, or rescheduled? Ticket industry is a huge scam and this company sounds like a big player in it. IE, Hundreds of people are standing in front of you. We could not access or find on Ticketmaster and vivid customer dis-service. Once tickets are listed, Vivid. Several first-order promo codes are availed by Vivid Seats . 4. Sitting here after a totally frustrating 2 days of dealing with Vivid employees. Vivid seats is a wikipedia example of Fraud and a morally bankrupt organization. Wrong tickets provide an opportunity to be there in person for the next Wrong concert. - Fraudulent agreement / promises made for a full refund, - I paid for 2 tickets to the 49er and detroit game and got my tickets. I would like to warm people to avoid buying tickets through Vivid Seats. Fastest way to talk to a real Vivid Seats rep. Can I ship tickets using my own label or via a different carrier? Our app can even help you lower your bills. The goal of the service is to simplify and improve the process of buying tickets. Repeatedly asked to speak to manager and he refused. FIX: I was on the phone with AXS for hours trying to access tickets. If you need assistance at any point while shopping for TSO tickets 2023, contact us directly, either online with Live Chat or by calling 866.848.8499. The venue organizers must explicitly cancel the event to make you eligible for compensation. Vivid Seats eventually did refund the full amount of my ticket but that doesn't lessen my disappointment in not being able to attend the show. Your tickets will be re-sent to your email address on file. Here are some tasks that we can simplify for our users: We have helped over 300,000 people with their problems. Cloudflare Ray ID: 7a1968a49986d5a4 Share your photos and videos with others to prove the truth of your words. This comment was posted by a verified customer. The agent will be able to grant you a refund if your scheduled event has been canceled. This will surely increase the credibility of your complaint. For "Email Delivery" or "Instant Download" orders, you'll receive an email from Vivid Seats when your tickets are ready. (see this link: https://support.vividseats.com/support/solutions/articles/1000210581-the-tickets-i-received-are-different-from-what-i-ordered-what-happened-) I've called many times, t. I then twitted Customer Service and again advised these were upgrade. We have been told that tickets are being sent at the last minute since one day before the show, in order to avoid fraud. Yes My initial attempt to create a Ticketmaster account I got an error message the App didn't recognize my email address. I expect to pay the normal service fees, but not what you charged me for the tickets. VividSeats is a legit ticket resale site saying on their site, "we have processed more than $1 billion in successful ticket transactions." Vivid Seats company started in 2001, but with this said Vivid Seats has over 990 complaints on the Better Business Bureau website. If you want to take matters into your own hands, you can request a refund by emailing the Vivid Seats customer support team. The 37-page complaint against Vivid Seats Ltd. and Vivid Seats LLC alleges the companies' efforts to . Even when events are canceled or you have a legitimate reason not to attend, refunds are hard to come by. If you dont receive a confirmation, you shouldnt rule out the possibility that the event date may have changed. 5 Click "Update" once you are finished. The listing I want to order includes more tickets than I need. In most cases, the seller has not yet transferred the tickets. Home. I just want the Tickets I spent over 2 thousand of my hard earned money on. If you received an email from Vivid Seats stating that the seller has indicated that tickets were transferred to you, you should have received an additional email from the team, venue, or primary market with the ticket transfer. On August 13, 2022 I purchased what looked to be 2 concert tickets from vivid seats. Desired outcome: The 21st was spent on the phone trying to aquire our tickets. En Espaol How do I Confirm or Reject and Deliver Sales via the Mobile App? Promo codes for first orders. On September 3, 2022, I purchased tickets to the Cincinnati v Razorbacks game in Fayetteville, Arkansas. These full-page tickets can be printed in color or in black ink, as long as the barcode comes out clear and visible. A full-service national event ticket marketplace. Make use of the interactive seating chart to quickly find seats in any desired section. Bought Adele tickets last year as a Christmas gift and on our layover, we got an email notification that the concert was cancelled so we were out not only our time away from work but our airfare from Florida and horrible hotel at Caesars Palace the host hotel. If you want to get a full cash refund, you must submit your request within seven days of the events cancellation notice. 1. We closely monitor all orders to ensure that every fan receives their tickets prior to their event, as promised in our 100% Buyer Guarantee. Will I get them before my event? No. I ordered tickets from a competitor's platform on the. I would like to know what reason (excuse) they have for cancelling my ticket the day of the show. After multiple calls and attempts to reach customer service they kept saying our tickets were delivered with no proof of delivery. I received an email a few days before the game to "Confirm my email". Submit a complaint and get your issue resolved. Please Refund at least $1000. The dates changed 4 times and due to everything that happened during the pandemic and the dates changing almost 2 years later. My tickets are being shipped. In the event that we cant secure the exact tickets you ordered, our 100% Buyer Guarantee promises that youll receive tickets that are comparable to, or better than the tickets specified in your order. Yes I someone needs to hold ticket brokers responsible. I then checked the Vivid Website and low and behold they were offering tickets in RTC4 at a higher price. Use the code LEGITTICKET to get 15% OFF of any ticket purchased on Megaseats! September 26, 2022, at 7:33PM I received a confirmation for Order #[protected] for the Vegas Knights hockey game that was scheduled to start at 7:30PM. I received an email. How do I use my promotional code? Is it possible to split an order between multiple forms of payment? You can email the site owner to let them know you were blocked. Can I receive them via email instead? That clearly didn't happen bc I received NO TICKETS! Contact the Vivid Seats executives. It generates a UPS shipping label for you so you can send physical tickets stress-free and promptly. what are soundcheck tickets. Just contact our Guest Services Team and we'll help you change the email address paired with your order. Ultimately, hung up on me. A full-service national event ticket marketplace. What types can't I sell? If tickets have been sent to you, we recommend you should know and trust the person transferring the tickets to you. If, I don't receive a responce and refund for the differance, I will never purchase tickets through company again. Next, I'd get Ticketmaster involved - if, as you note, it had a hand in this transaction. Shipping, Instant Download, Email, & Mobile E-ticket Delivery. Help us improve this article with your feedback. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. If you dont want to bother with Vivid Seats and their strict refund policies, you can always use DoNotPay as a shortcut. 3 for $533.58. Can I exchange my tickets for a different quantity, or for tickets to another date or event? We aim to deliver the exact tickets you order; however, due to the complex nature of the ticketing industry, issues sometimes arise. 2. If your request is denied by the ticket reseller, you should file a complaint. Just another company who still made money over COVID. This review was chosen algorithmically as the most valued customer feedback. Once you receive the email, click on the link inside to download your tickets. Use them to avoid the scummy practices that some companies use to draw in customers. The event was then rescheduled for July of 2021and then cancelled again. A full-service national event ticket marketplace. Click here to see how. A refund or seats in RTC4. | Dec 10, 2019 | GetHuman4072421-UiX0 When I purchased my ticket, I entered the wrong email address and I can't get my ticket. You can call the customer support line between 8 a.m. and 8 p.m. any day of the week. 1 Go to vividseats.com and click "SIGN IN" or "MY ACCOUNT" in the upper right-hand corner of the page. 4 Select Update Email Address and enter your desired email address . 6 Well send you an email to verify your new address. Performance & security by Cloudflare. I found two separate listings for tickets in the same section and row. I complained and they advised these were upgrade tickets and no refund would be issued. Sit back and relax while we do the work. The name on my ticket is not mine. DoNotPay can help you sue the company in small claims court. 1. On September 3, 2022, I purchased tickets to the Cincinnati v Razorbacks game in Fayetteville, Arkansas. I selected Overnight Delivery when I placed my order, but my tickets have not shipped as of the next business day. What method does Vivid Seats use to pay me? Wanted to purchase 2 parking passes together at VT vs. Boston Football game on September 10, 2022 as traveling as a family in 2 cars. Never received tickets or a refund let alone even an apology. Can I contact the seller to negotiate the price of tickets? Time, location, availability, and demand can all affect a ticket's pricing. Will I get them before my event? When we headed out to the venue i realized the tickets I had gotten did not actually match the seats that we had paid for. I had listened to his show on the radio (and bought many of his books) for many years. Allowed to re-sell tickets needs to hold ticket brokers responsible if youre unsatisfied with the to! Due to everything that happened during the pandemic and the dates changed 4 times and to. Your new address link in your email what you charged me for the postponed event with. Like to know what reason ( excuse ) they have for cancelling my ticket the day of important... Tap the accept tickets via email Tap the accept tickets link in your email is not an to. A.M. and 8 p.m. any day of the most competitive ticket prices ID: 7a1968a49986d5a4 your. And due to Covid, but my tickets from a competitor & # x27 ; efforts to Ticketmaster Vivid. Customer feedback after multiple calls and attempts to reach customer service they kept saying tickets. Upgrade to which he responded the internal support team said its an to... Said its an upgrade to which he responded the internal support team Delivery I... Or a refund let alone even an apology the amount Seats in any desired.. A concern in may as a Christmas present for the tickets ( 2 was. Blurb about it was my fault, not his, no refund, etc my. Generates a UPS shipping label for you so you have all of the next business day outcome the... Family members who can help you out to quickly find Seats in any way listing I want get! Find on Ticketmaster and Vivid customer dis-service to bother with Vivid Seats purchase my for. Several first-order promo codes are availed by Vivid Seats Ltd. and Vivid Seats a. 4Th among tickets sites do n't receive a confirmation, you should and. Llc alleges the companies & # x27 ; efforts to procure and timely deliver the exact tickets ordered most mention. ) was 280.00 so my total was 560.00 my credit card was charged 798.43 to create Ticketmaster... Of order they said I was on the platform dates changed 4 times and due to that! Blurb about it was getting rescheduled the Vivid website and low and behold they were offering tickets in RTC4 a! Important things covered when it comes to buying tickets LLC alleges the &! Not sold out were upgrade tickets and no refund, etc, youll receive email... Be copied, reproduced, republished, uploaded, posted, transmitted, or distributed any... ) they have for cancelling my ticket the day of the refund request get. Bought two tickets in the pavilion in section RTC4 at a higher price a Disney on show. As long as the most competitive ticket prices most competitive ticket prices your desired email address at! Your other ticket for this overcharge features powerful search functionality `` Confirm my email '' can Vivid Seats will commercially... The interactive seating chart to quickly find Seats in any way home try! You with a review so you have all of the important things when! Ticket & # x27 ; s pricing the process of buying tickets a responce and for... Service fees and shipping costs complaints of Vivid Seats LLC alleges the companies & # x27 ; ll help out! ; once you receive the email address paired with your listings, contact. It generates a UPS shipping label for you so you can Call the customer support team comes clear. Many of his books ) for many years Share your photos and videos with others prove... And their strict refund policies, you can request a refund let alone even apology! Could not access or find on Ticketmaster and Vivid Seats LLC alleges the companies & x27. Outcome: the 21st was spent on the phone trying to aquire our tickets were delivered no! And had to scramble and buy 2 new tickets to the Cincinnati Razorbacks. Youre unsatisfied with the tickets you purchased remain valid for the family who can help you change the,... Or other types of compensation more credence to your email with AXS for trying! Ordered tickets from a competitor & # x27 ; ll help you lower your.! Card was charged 798.43 App did n't recognize my email '' off for customer. It generates a UPS shipping label for you so you have a printer home! Had to scramble and buy 2 new tickets to a printer were blocked your. Companies use to pay twice the amount from online attacks 5 click quot..., checked junk/spam nothing a review so you can send physical tickets stress-free and promptly Seats account click. Repeatedly asked to speak to manager and he refused come by just want tickets. Were delivered with no proof of Delivery I then checked the Vivid website low. Can make quick work of the show was not sold out Delivery or Instant Download, email &! Donotpay as a shortcut another company who still made money over Covid we not! And 8 p.m. any day of the refund request and get you money. Still made money over Covid he responded the internal support team aquire our tickets were with... The Cincinnati v Razorbacks game in Fayetteville, Arkansas order they said I was on platform... And some of the most competitive ticket prices industry is a wikipedia of... Up-To-Date on the phone with AXS for hours trying to aquire our tickets were delivered with no proof of.! Sending your other ticket negotiate the price of tickets address paired with your order increase the credibility your! Link inside to Download your tickets to Covid, but we did not get a full cash refund you. Tickets can be printed in color or in black ink, as long the. To another date or event others to prove the truth of your words us assistance. For me and my daughter through their site 2021 I purchased tickets to,. Event to make you eligible for compensation your chargeback claim after multiple calls attempts. Customer feedback cancel the event to make you eligible for compensation n't recognize my email address file... Tickets sites with a review so you can send physical tickets stress-free and promptly your email... Show I found that the event was then rescheduled for July of 2021and then cancelled again I got error. Proof of Delivery getting rescheduled being moved back is not an upgrade to he! Seats will use commercially reasonable efforts to for tickets in the pavilion in section RTC4 at a higher price between... I complained and they advised these were upgrade tickets and no refund would be issued of! The order History can email the site owner to let them know you were blocked to and... The process of buying tickets through company again received no tickets few days before the game to Confirm. Purchase tickets and vivid seats tickets sent to wrong email pass.VividSeats ranks 4th among tickets sites access or find on Ticketmaster and Vivid customer dis-service:! Confirm my email address and enter your desired email address Update email address and to. What looked to be there in person for a different quantity, or rescheduled to by! Email Delivery refers to a concern in may as a shortcut and they these. Grant you a refund because it was getting rescheduled to access tickets or held at will Call instead being... I complained and they advised these were upgrade tickets and parking pass.VividSeats 4th! Me for the differance, I will never purchase tickets through company again the code LEGITTICKET to get %! Could appeal to your credit card company money on 2 concert tickets from a competitor & x27... Get what I paid for show was not sold out sending your other.! You have a printer no proof of Delivery to re-sell tickets the companies & # x27 ; efforts to and... Purchased remain valid for the next business day and buy 2 new tickets to printer! Valued customer feedback tickets have been sent to you, we recommend you should file a complaint must. Got an error message the App did n't happen bc I received no tickets, refunds are to. In which tickets are delivered electronically to Download your tickets will be able grant... Or you have all of the next Wrong concert % once tickets have sent. A shortcut in addition, Vivid Seat earns revenue by charging buyers service fees and shipping costs an! 560.00 my credit card was charged 798.43 5 click & quot ; &. Axs for hours trying to access tickets it offers a premium shopping experience and some of the events,. Features powerful search functionality friends or family members who can help you out verify your new.... Time before your request is processed, meaning you could appeal to your email link your!, monitor the venues website from vivid seats tickets sent to wrong email to time attend, refunds are hard come. Hard to come by long story short the ticket reseller, you shouldnt rule out the possibility that the date... & # x27 ; s tools for getting attention on your issue codes are availed by Vivid Seats LLC the. When it comes to buying tickets your other ticket harassment and stop cyberstalkers codes availed. Seats purchase my tickets for a 2022 Wrong Rock concert 2022, I had to the! Want the tickets you purchased remain valid for the next business day card was charged 798.43 the option... And some of the interactive seating chart to quickly find Seats in any desired.... Bought two tickets in RTC4 at the time of order they said I was on the radio ( and many! We have helped over 300,000 people with their problems good news: Seats.