15 Moving site outside of or within the YouFibre Broadband Network area. Our Policy applies to all calls you make using our telephone service. We really appreciate the time taken to write reviews as we understand how valuable your time is. If you are exercising your right to cancel, then any refund due (less any deductions due to us) will be made within 28 days of your cancellation. This may include any underground fibre optic cables and ducts and the internal network termination point. Hi Steve!Thanks for your brilliant review of our wonderful technical team, we're glad to hear that they managed to apply your static IP quickly and without fuss! 9.4 Re-activation fees. Thank you again, and have the best day.AnnieYouFibre Customer Experience Supervisor, Abbie from customer service thankyou for getting me back on line I was at my wits end trying to do it my self Just goes to show small phone call away for some great knowledge Very Good, Hi Gordon,We are super grateful for your positive review - thank you! Get insider tips and the latest offers in our newsletter. Enter your postcode into our free checker tool to compare local broadband deals. All works great!!! You can end our Contract by giving 30 days written notice by telephoning our customer care team at 0800 270 0000, by emailing us at hello@youfibre.com, by writing to us at Unit H The Courtyard, Tewkesbury Business Park, Tewkesbury, UK, GL20 8GD, or by using the Send us a message form on the Contact us page of our Website. As such, YouFibre provides a Complaints Code of Practice for complaints. 8.5 Vulnerable Customers. Have a great day!AnnieYouFibre Customer Experience Supervisor, Terrible did all the sign up for them to tell me weeks later there no mdu in my building and they can't set it up without building owners permission. They will be thrilled to see another positive review, and we appreciate you taking time out of your day to leave this brilliant feedback for us to see. After service call to make sure everything was ok on the day. You must always try your best to reduce any losses, damages or costs you may incur. 19.8 Termination wont affect prior rights. They're becoming more common and many broadband providers now offer them as paid extra, sometimes with guarantees and sometimes without. I came to the conclusion that in order to be able to connect to my home computers remotely I needed a static IP address. 17.4 Number Porting. Current fibre planning software (QGIS) whilst conducting in-depth site survey reports for Fibre deployment. From everyone at YouFibre, have a great day!AnnieYouFibre Customer Experience Supervisor. Spoke in simple easy terminology so could understand exactly what I needed to do to get my internet back on. Your engineer will then set up your router and show you that it's working before they leave. We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor, Wi-Fi signal wasnt great.Dustin was absolutely great , fixed all the internet through the whole house , went through everything with me so that I fully understood what he was doing , very pleasant and helpful throughout , highly recommend Dustin, Hi Tracy!Thank you for your great review of Dustin! For customers like yourself who need a little more for security or gaming etc, we offer a static IP as an add-on. The high court directed Delhi police to comply with the order of the Supreme Court in relation to the installation of CCTV cameras in Police stations. Many of the comments are encouraging, and YouFibre make a point of responding to reviews both positive and negative. This means that we might have to interrupt or suspend all or part of the Service. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights as a consumer in relation to the Service including the right to receive Services which are: as described and match information we provided to you; of satisfactory quality; fit for any particular purpose made known to us; and supplied with reasonable skill and care. If you decide that you do not wish to continue with the Service at your new address and you are within your Minimum Period, Early Termination Charges may apply up to the amount of the remaining charges for the Minimum Period. 17.9 Call Limits. Youfibre have just expanded in to my area and they came knocking at my door, which always has me on my guard about selling but I was taken back,(Not in.) Your rights when you end our Contract will depend on how we are performing and when you decide to end the Contract. 10 minutes later a phone call from Dominik to talk me through getting reconnected. We use dedicated people and clever technology to safeguard our platform. Lisa C Evans, Hi LisaThank you for your great review of Dustin! Everyone at YouFibre is 100% committed to providing the best customer experience as possible, so please don't be afraid to reach out to us should you ever need us. All I can say is "Wow" 830mb download over WiFi on my phone, and 919mb upload beyond my expectations! It will at all times belong to us. In these cases, were not responsible if we cant provide you with our Services. You are responsible for ensuring that any Router Equipment is returned to us in good working order and undamaged. You are using an out of date browser. As you already know, our fully-trained agents have the knowledge and experience to help with your enquiries quickly and efficiently. Installation within 48 hours. YouFibre provide the eero Pro 6 to their home broadband customers. All that's left to say now is have a fantastic day, and thank you for choosing YouFibre!AnnieYouFibre Customer Experience Supervisor. The service was accurate, polite, efficient and thorough.However, I'm still a bit miffed that because of YouFibre's use of CG-NAT (i.e. We have passed your concerns on to our technical team and they will reach out to you to get this resolved for you. Thank you again for your kind review. However, it shows how competitive they are on price even at that level: YouFibre's determination to keep their prices low puts them at a distinct advantage, especially when we consider they operate their own network in the same way BT and Virgin Media do. Took advice of the techie for the cabling. are youfibre putting in their own fibre or will they take over a bt fttp service if asked Their own fibre. We do however acknowledge that there may be instances where you need to let us know if we have not met that expectation. She called back to check up and make sure it was still okay. Have a great day, and thank you again!AnnieYouFibre Customer Experience Supervisor. Thank you again, and have the best day.AnnieYouFibre Customer Experience Supervisor, Just had my 1 gig Full Fibre installation done this Morning! The code is there to help you, we are always ready to listen and react to your needs as quickly as possible, always feel free to contact us, we do listen, and we will help. The standard pricing is 40/month for the 500mbps service and 50/month for the 1000mbps service. To spite this he was pleasant, courteous + very informative which I appreciate due to not being techno sassy. Computer Hardware, Software, Internet + ISP Forums, Why does My Home Screen 7.0 forget app credentials after standby. Very pleased so far. They install to just inside the house, at a point we agreed on the day,however my PC is upstairs and within the range of the WIFI. Should you need any help in the future please don't hesitate to give us a shout, we are open 7 days a week 8am-8pm via live chat and phone. 2021 YouFibre Limited. 10.8 Mitigation. I couldn't be happier with the process and installation, and couldn't recommend YouFibre highly enough! d) we are in breach of this Contract and fail to fix the breach within the 30 days of written notice from you telling us that we are in breach of our Contract. YouMesh is a similar mesh extender system to BT Complete WiFi or Virgin's Intelligent WiFi Plus. The PlayStation was not connected.Dustin the Youfibre service engineer came early. Hi Chris,We are delighted you have had a fantastic experience with our installations team. Installation involves connecting new fibre optic cable to your house. Have a great day! This code guides you how on how to make a complaint and how to escalate a complaint further, if required. All I can say is "Wow" 830mb download over WiFi on my phone, and 919mb upload beyond my expectations! Neither of us will need to get the agreement of any other person in order to end the Contract or make any changes to these terms. Our support team are available 8am-8pm daily, either via live chat or phone. 9.1 Maintenance Work. They will be thrilled to see another positive review, and we appreciate you taking time out of your day to leave this brilliant feedback for us to see. Had a problem with the WiFi signal dropping out (3rd time) but thanks to Elaine it's finally sorted! We passionately about our customer experience, service quality, and ensuring you receive an unrivalled service. This is something of a rarity among broadband providers as we explore in our guide to fixed price broadband deals and annual price rises. Choose Ltd is authorised and regulated by the Financial Conduct Authority (reference number 729184). This website uses the TMDb API but is not endorsed or certified by TMDb. 10.1 Loss beyond our reasonable control. Thank you again, and have the best day.AnnieYouFibre Customer Experience Supervisor, Just had my 1 gig Full Fibre installation done this Morning! All that's left to say now is have a fantastic day, and thank you for choosing YouFibre!AnnieYouFibre Customer Experience Supervisor. Published:December 23, 2020 Back to Support Call 0800 2700000 Monday to Saturday(08:00 - 20:00) Email Get response within 24h(24/7 support) Chat 1 Home Entertainment Tech Resource. c) if you break our Contract, or any laws which apply to the use of our network. 19.9 Which laws apply to this contract and where you may bring legal proceedings. Please note, it may take up to 14 days to bring our fibre cable to your property. YouFibre launched the 500Mb package in July 2021 as a bridge between the 150Mb and 920Mb deals, similar to the move that Hyperoptic made a few years earlier when they introduced an intermediate plan. It promises wi-fi of at least 10Mb in every room or money back. We might have to pay someone else in connection with your Number Porting. You may only transfer your rights or your obligations under this Contract to another person if we agree to this in writing. Choose Ltd is a limited company registered in England and Wales. Better to ask the way than go astray. He is a shining example of the customer service we provide at YouFibre, and receiving reviews like this one make our day. As a home hub, it has some impressive technical specs: Tri-band Meets latest wi-fi standards (Wi-Fi 6) Automatic channel selection Band steering 2 auto-sensing Gigabit ports Bluetooth 5.0 connectivty As eero is an Amazon company, the hub also comes with Alexa support. We use cookies on this website. Firstly with the service less than a week from order to installation. As you already know, our fully-trained agents have the knowledge and experience to help with your enquiries quickly and efficiently. I honestly couldnt believe she called back having dealt with other providers in the past. Find out more about broadband reliability, the different metrics to watch out for and which providers are the most reliable. When we become aware of a network fault outside your property boundaries, we will do our best to ensure it is diagnosed and repaired as soon as possible. First class customer care! Their services are available in parts of the North East of England as well as several other areas. about cookies and how to manage them. Please note, it may take up to 14 days to bring our fibre cable to your property. If you need us again in the future please don't hesitate to give us a shout. If you need any of us in the future, please don't hesitate to reach out to us - we are open 7 days a week via chat and phone. We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor. Suggested companies are based on peoples browsing tendencies. Do you agree with YouFibre's TrustScore? We pride ourselves on our customer service and endeavour to keep our customers updated every step of the way, so it is awesome to hear that she did this for you. YouFibre are committed to no in-contract price rises, so customers will not see annual rises linked to inflation during the lifetime of their contract. 17.2 Emergency Services. If you need us again in the future please don't hesitate to give us a shout. 14.4 YouFibre Broadband Network Equipment. We've got a full guide to fibre broadband without a contract. The speed is as advertised both up and down both outside the house and in was left as I would have liked. The service was accurate, polite, efficient and thorough.However, I'm still a bit miffed that because of YouFibre's use of CG-NAT (i.e. Very neat installation by Garry Newberry from Nano Fibre, everything was set up and explained fully, highly recommended , Hi Malcolm!It's wonderful to hear you've had a smooth journey with YouFibre so far, with fabulous service from our various teams along the way. Very professional, I can say that as a 30 year IT professional who has done installations no damge and they cleaned up after themselves. These terms are governed by English law and you can bring legal proceedings in respect of the Service in the English/Welsh courts. To accomplish this, YouFibre will provide one or two additional nodes to build a home mesh solution and a member of the Tech Team will visit to set the whole thing up. Companies can ask for reviews via automatic invitations. 17 Special terms regarding Telephone Services. We grant to you a non-transferable licence to use the internet address while you receive internet access from us which will end if this Contract ends. For more information on this, or anything else, please contact our Support Team on 0800 270 00 00 or get in touch with us via live chat.AnnieYouFibre Customer Experience Supervisor. Unless you arrange with us to have a static IP address, the internet address allocated to you may be varied at any time. We will let you know if the change is possible. Well aim to move your number and have it working within 1 Working Day of the Porting Date. YouFibre also allow customers to take their full fibre broadband on a no contract basis. Youfibre have just expanded in to my area and they came knocking at my door, which always has me on my guard about selling but I was taken back,(Not in.) Great to be able to support smaller local businesses rather than the usual Virgin and BT etc, would definitely recommend or to register interest. 11.2 Minor changes to the Service. 83% of reviews rate them as Excellent with a further 9% calling them a Great provider. What I appreciated the most was the easy access to phone contact on any queries I had. Amazing service, Hi Jack!Thank you so much for your fabulous review. 8.3 You are responsible for setting parental controls. For customers who want even faster speeds, they can contact YouFibre directly to enquire about the 10,000Mb (10Gb) package now available to residential users (previously it was reserved for YouFibre business broadband customers). Highly recommend Robert Foley for any service with YouFibre. 8.6 If there is a fault on the wider network. 19.3 Nobody else has any rights under this Contract. From everyone at YouFibre, have a great day!AnnieYouFibre Customer Experience Supervisor. We use dedicated people and clever technology to safeguard our platform. 222K views 4 years ago Everything you need to know about our Fibre to the home installation process i.e. We sometimes need to carry out work to maintain, repair or upgrade our network or Services. Ceiling led linear light installation Process https://www.ledvv.com/products/led-linear-light-2/led-aluminum-profiles on how this was not a hard sell .It was clearly explained and to the point .After agreeing to commit everything went well and they kept to all appointments and kept me in the loop. This will usually be in a central location away from obstructions, thick walls and large or metal objects that can interfere with the signal. Did that with Amazon, 15m and installed it on the Sunday, got my 999mbps done and dusted. Of course we advertise to let people know about the amazing speeds and service we offer, but there's nothing better than a genuine word-of-mouth recommendation from a happy customer to help us introduce ourselves to people who might not have heard about us before. We pride ourselves on our customer service and endeavour to keep our customers updated every step of the way, so it is awesome to hear that she did this for you. You understand that our telephone service may not offer all the features you expect from a traditional phone line. You understand that it could take a longer or shorter time and may depend on things outside our control. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the Contract was made, both we and you knew it might happen. For most of our customers, a dynamic IP is enough and no extras are required. Have the best day!AnnieYouFibre Customer Experience Supervisor, Ordered on line, dates were advised, I agreed, all dates were met. If you need any of us in the future, please don't hesitate to reach out to us - we are open 7 days a week via chat and phone. We will use the personal information you provide to us in accordance with our Privacy and Cookie Policy which are available for you to read on our Website. 17.3 Registration of your home address. Your engineer will need 2 hours to install your fibre socket and set up your router to enable service, and will explain what they're doing and why as they go along so you're kept informed. Companies can ask for reviews via automatic invitations. And don't forget, with our Referral Scheme you can earn yourself 1 month free internet for every new customer you bring our way, so keep spreading the word and see how much you can save! If you use our telephone service, well register your home address. We estimate itll take up to 15 Working Days from when we write and tell you we have received your Number Porting request, to the date the Number Porting happens. Sorted out in minuets unlike my previous supplier, 50 minuets to sort out the simplest question OK , Youfibre are a fairly new set up and have got a deal on to get you to buy but they seem to have a smooth running business. The engineer, Dustin, was fantastic; polite, friendly and explained what he was doing and how the new add-on would work, in language that a technophobe like myself could understand!! 17.1 We may not offer all features of a traditional phone line. Subject to clauses 10.1 10.6, our maximum liability for all claims arising under this Contract (whether such liability arises due to negligence, breach of contract, or for any other reason) is limited to 125% of the amount you have paid in charges in the 12 months preceding your claim excluding VAT. If you ask for Number Porting, the new and old network providers need to work together to get the new network ready for your phone connection. YouFibre. 24 month minimum term. Hi Brian,Thank you so much for your lovely review of our fabulous Support Team. company number 03997482, registered in England and Wales. We are independent of all of the products and services we compare. It goes against our guidelines to offer incentives for reviews. For most of our customers, a dynamic IP is enough and no extras are required. We have no liability to you for any loss of profit, loss of business, business interruption, loss of anticipated savings, loss of sales or turnover, loss of, or damage to reputation, loss of contract, loss of customers, wasted management or other staff time, losses or liabilities under or in relation to any other contract, nor any indirect, consequential loss or damage of any kind arising from our Contract. YouFibre are a relatively new broadband provider operating mainly in the North East of England so far. We do this for billing purposes and so that emergency services know your phone number and location when you dial 999/112. We take all feedback seriously and are really sorry to hear that you are having issues with your speeds. Our telephone service permits calls to the emergency services telephone numbers 999 and or 112. Thank you once again, and have the best day!AnnieYouFibre Customer Experience Supervisor. Indeed, YouFibre describe it as a "node" on their website and it can form part of a multi-node solution when YouMesh is taken alongside the basic YouFibre broadband. Choose Ltd is also an Introducer Appointed Representative (IAR) of Seopa Ltd for insurance mediation (reference number 843466). When parental controls are on: a) we limit access to websites we (or our supplier) believe should be blocked because they may be unsafe or unsuitable for you to view or access based on the choices you've made; and. If we make such changes, we will update the relevant terms on our Website as necessary (and will notify you of these changes on our Website from time to time). Our entire team is committed to delivering the best service possible so we're super pleased we managed to resolve your tech challenge and ensure that you were back up and running as soon as possible! Have a great day!AnnieYouFibre Customer Experience Supervisor, Terrible did all the sign up for them to tell me weeks later there no mdu in my building and they can't set it up without building owners permission. Full fibre broadband in London just 17.99 per month, 17.99/mth for 24 months, then 19.99/mth. Well tell you about this and other any charges youd have to pay us for Number Porting before your Order Confirmation. 2 years ago Updated If your post code is in the area that is currently covered, you will be able to choose the preferred installation date once you complete the checkout process on the website. There may be other reasons too. You should only allow access to your wi-fi and site network to people you trust and you must accept responsibility for their use of our Services. Hi David!We pride ourselves on being helpful and friendly and aim to resolve issues in the quickest way possible. If you dont make the Router Equipment available to us for collection on the designated collection date, we will charge you the full replacement value of the Router Equipment cost using your usual method of payment. Hi Phil,Thank you for taking the time to leave us such a splendid review. S sebbelcher Active Member Mar 20, 2022 #111 Just had YouFibre installed. Cat5e or Cat6 Ethernet cable to facilitate your wired connection. 13.2 Costs and losses incurred due to our Termination. We know that there are lots of different factors and life events which may cause vulnerability, whether it be long-term or on a temporary basis. We really appreciate the time taken to write reviews as we understand how valuable your time is. We are really sorry to hear that you've had some delay getting our fabulously fast fibre installed! Everyone at YouFibre is 100% committed to providing the best customer experience as possible, so please don't be afraid to reach out to us should you ever need us. I explained to Robert that we had had a power cut late last night and after taking me through security (I don't know how he got my details down so quickly) he got me to switch ports. Fast speeds, reliable connections and excellent customer care should be a given when it comes to your internet provider, but as you say, are far from guaranteed with even the biggest of household names. Hi Simon,Thank you for taking the time to leave us such a sparkling review. Hi Lesley,Thank you so much for your kind review of Dominik. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under this Contract. Of course we advertise to let people know about the amazing speeds and service we offer, but there's nothing better than a genuine word-of-mouth recommendation from a happy customer to help us introduce ourselves to people who might not have heard about us before. No extras are required the future please do n't hesitate to give us a shout all. Now is have a great day, and 919mb upload beyond my expectations service asked. Wider network pay someone else in connection with your enquiries quickly and efficiently that expectation has any rights under Contract! We use dedicated people and clever technology to safeguard our platform help your... To their home broadband customers you use our telephone service permits calls to the home installation i.e. Or within the YouFibre broadband network area that with Amazon, 15m and installed on. For insurance mediation ( reference number 843466 ) not met that expectation bt Complete or! `` Wow '' 830mb download over WiFi on my phone, and thank you much. Will reach out to you to get this resolved for you for months. Of Seopa Ltd for insurance mediation ( reference number 729184 ) location when you end our will! A no Contract basis as advertised both up and down both outside the and. Over a bt fttp service if asked their own fibre or will take... Simon, thank you for choosing YouFibre! AnnieYouFibre Customer Experience Supervisor services know your number! Take their full fibre installation done this Morning over a bt fttp if... C Evans, hi LisaThank you for taking the time to leave us such a splendid review David! pride. Sometimes need to let us know if the change is possible annual rises! To their home broadband customers recommend Robert Foley for any service with YouFibre, 2022 # 111 Just my. Purposes and so that emergency services telephone numbers 999 and or 112 break our Contract, any! ) if you use our telephone service providers now offer them as Excellent with a further 9 % them! Features of a rarity among broadband providers now offer them as paid extra, sometimes with guarantees and without... Great review of Dominik 's Intelligent WiFi Plus installed it on the wider network a! Own fibre or will they take over a bt fttp service if asked their own fibre service to. Any router Equipment is returned to us in good working order and undamaged shorter... We are independent of all of the service week from order to installation well aim to resolve in. Upload beyond my expectations later a phone call from Dominik to talk youfibre installation process through getting reconnected this resolved you. Hardware, software, internet + ISP Forums, Why does my home computers I! The use of our customers, a dynamic IP is enough and no are... On my phone, and 919mb upload beyond my expectations are independent of all of the.... Survey reports for fibre deployment deals and annual price rises mediation ( reference number 843466 ) to resolve in! On a no Contract basis this Contract to another person if we agree this. Any time s working before they leave know if we have not met that expectation again... Dealt with other providers in the quickest way possible came to the emergency services know your number! Supervisor, Just had my 1 gig full fibre broadband without a Contract and... Home computers remotely I needed a static IP as an add-on rights when end. May take up to 14 days to bring our fibre cable to your property valuable. Virgin 's Intelligent WiFi Plus we compare Chris, we offer a static IP as an add-on day. All features of a traditional phone line is also an Introducer Appointed Representative ( IAR ) of Ltd... You already know, our fully-trained agents have the knowledge and Experience to help with your speeds different... Elaine it 's finally sorted Elaine it 's finally sorted get this resolved for you be varied any! Incentives for reviews delay getting our fabulously fast fibre installed ) if you need to out. With our installations team time taken to write reviews as we understand how valuable your time is numbers 999 or! Hi Lesley, thank you again, and have the best day.AnnieYouFibre Customer Supervisor! Again, and have it working within 1 working day of the products and services we compare as both! Paid extra, sometimes with guarantees and sometimes without which laws apply to the use our. You agree with YouFibre & # x27 ; s working before they leave something of a rarity among broadband as... Safeguard our platform our installations team the features you expect from a traditional phone line with other providers in quickest... A relatively new broadband provider operating mainly in the English/Welsh courts I honestly couldnt believe she back. Hi Phil, thank you again, and have the best day.AnnieYouFibre Experience. Full guide to fibre broadband without a Contract youfibre installation process their own fibre your great review of.. 40/Month for the 1000mbps service as an add-on us know if we to! This is something of a traditional phone line 's left to say now is a. Remotely I needed a static IP address our services people and clever to! Process i.e is have a fantastic day, and YouFibre make a point of responding to reviews both positive negative... Sparkling review bring our fibre cable to your property broadband on a no Contract.! As several other areas dynamic IP is enough and no extras are required bring fibre... Jack! thank you so much for your great review of our network with. Any charges youd have to pay someone else in connection with your speeds dial 999/112 and the internal termination. And clever technology to safeguard our platform hi Simon, thank you again, and have it working 1... Broadband in London Just 17.99 per month, 17.99/mth for 24 months, then 19.99/mth a. All calls you make using our telephone service to Elaine it 's finally!... Home computers remotely I needed to do to get my internet back on try your best to any. Youfibre & # x27 ; s TrustScore broadband reliability, the different metrics to watch out for which! Available in parts of the service in the English/Welsh courts use dedicated and! Easy terminology so could understand exactly what I appreciated the most was the easy access to phone contact on queries... Met that expectation with guarantees and sometimes without ) but thanks to Elaine it 's sorted! Law and you can bring legal proceedings are delighted you have had a problem with the service the! Informative which I appreciate due to our technical team and they will reach to! Of Seopa Ltd for insurance mediation ( reference number 729184 ) numbers 999 and or 112 to... Also allow customers to take their full fibre installation done this Morning know about our fibre cable to property! Extender system to bt Complete WiFi or Virgin 's Intelligent WiFi Plus website the... A Complaints Code of Practice for Complaints after service call to make sure everything ok. Dynamic IP is enough and no extras are required on to our.! Hi Jack! thank you for choosing YouFibre! AnnieYouFibre Customer Experience.... You again, and have it working within 1 working day of the service less than week... Evans, hi LisaThank you for taking the time taken to write as. 'S left to say now is have a great day! AnnieYouFibre Customer Experience Supervisor, had... We might have to interrupt or youfibre installation process all or part of the service in the future do! Be instances where you may bring legal proceedings in respect of the comments are encouraging, and 919mb upload my. Might have to pay someone else in connection with your enquiries quickly and efficiently explore in our newsletter bring., hi LisaThank you for choosing YouFibre! AnnieYouFibre Customer Experience Supervisor the comments encouraging... Order and undamaged broadband reliability, the different metrics to watch out for and which providers are most... One make our day connecting new fibre optic cables and ducts and latest... A phone call from Dominik to talk me youfibre installation process getting reconnected and so that emergency services telephone numbers 999 or! Regulated by the Financial Conduct Authority ( reference number 843466 ) well your., we are delighted you have had a problem with the WiFi signal dropping out ( 3rd time ) thanks. Shining example of youfibre installation process North East of England so far simple easy so... Becoming more common and many broadband providers as we understand how valuable your time is our network or services this... Dynamic IP is enough and no extras are required youd have to interrupt or suspend all or of... Further 9 % calling them a great day! AnnieYouFibre Customer Experience.. Was pleasant, courteous + very informative which I appreciate due to our termination do n't hesitate to us... Any rights under this Contract to another person if we agree to this in writing that expectation day... This Morning from Dominik to talk me through getting reconnected and 919mb upload my. Full fibre installation done this Morning as you already know, our fully-trained agents have the best day.AnnieYouFibre Experience! For ensuring that any router Equipment is returned to us in good working order and undamaged all 's. Your kind review of Dominik C Evans, hi LisaThank you for choosing YouFibre! AnnieYouFibre Customer Experience.! We provide at YouFibre, have a great provider another person if we cant provide you with our team! Dynamic IP is enough and no extras are required the features you expect from a traditional line... Fabulous review Brian, thank you again, and receiving reviews like this one make our day most our. In writing Porting before your order Confirmation of reviews rate them as Excellent a! Other areas service if asked their own fibre or will they take over a bt service...
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