"YN^[S[}HR"tV{f #)bAtLOlz6loGgnwW]}Olx2+2Zfg]|W""/tvvLdRC}\3~|I6OvNx(1vn#}TFF The popular Bravo . Refund requests must be made within six (6) months of the date the cruise was cancelled or the scheduled embarkation date, whichever is earlier. As of June 1, 2022, the portion of the FCC value that represents 100% of the cruise fare paid on your original reservation will no longer expire. Affluent Media Group, a Dotdash Meredith company. The original cruise fare price and promotion will be protected when selecting an alternative sailing to the same destination, itinerary type and stateroom category within 4 weeks of the original sailing date. As of June 1, 2022, the portion of the FCC value that represents 100% of the cruise fare paid on your original reservation will no longer expire. Future cruise credits are issued for the fare paid at the time of cancellation. Europe UK and Ireland guests who booked a non-refundable ticket through Celebrity will not receive a refund. 50% of total price. Serenade . Given how messed up the X web site is I wouldn't trust it or conduct any business on it. If a 125% FCC generated from a previously suspended sailing was used to pay the cruise fare on another booking that has now been suspended, the guest will receive a new FCC in the amount of the original 125% FCC plus 125% of any additional funds paid on the newer booking. I booked a cruise on board that has now been cancelled by Celebrity. Cancelled cruises and cruises currently on hold or with itinerary changes can be viewed on the Cruising Suspension page. If my current sailing has been canceled and had used a previously issued FCC, what will be the amount of my newly issued FCC? The cruise is still showing in. The Cruise with Confidence FCC will be equal to 100% of the cruise fare you paid to Celebrity Cruises for your booking. In your email, be sure to include the following: Reason for the email/what was advised by the airline. Be sure to have your cruise reservation number handy, as customer service will need it to process your cancellation. When opting for a refund you will forfeit the bonus 25% amount of your FCC. If you booked through a travel agency or third-party online travel site, you must contact whomever created your booking in order to request a refund. =6F; Ni ,h~ August 26, 2008. I have booked a Celebrity sailing because of the recent suite deals and now plan to cancel a reservation on another line. I cancelled my June 12 night Canada/New England cruise on the Summit. Royal Caribbean International and Celebrity Cruises have canceled several trips as the Omicron variant continues to wreak havoc with the cruise industry. You're protected by our Cruise with Confidence program, so you have flexible options. Celebrity customer service for existing reservations can be reached at (888)751-7804 or emailed at CelebrityEngagementCenter@Celebrity.com. When you cancel the cruise: For cruises of four nights or less, full refunds are issued until 75 days before sailing. March 28, 2012. One thing I will say, NEVER, EVER book a non-refundable trip! It's the same form. Guests who cancel their cruise reservations for a cruise that is between one and five nights will not be charged a penalty if they cancel their reservations 60 days in advance of their. Beverages and light snacks are available for purchase onboard during this 90 minute cruise. Yes, so long as you request it on or before the relevant deadline. I also used the on-line form and for me no problems at all. Before booking or sailing on a cruise, all guests should consider their individual risk level for severe illness resulting from pathogen exposure (including COVID-19) and make an informed travel decision on that basis. If you booked air independently or purchased nonrefundable air through Flights by Celebrity, you should reach out to your air carrier for assistance with canceling or changing your flight. Started August 27, 2021, By Celebrity cancelled our 3/27/20 cruise on 3/13/20. A refund form can be accessed at https://cancellation.celebritycruises.com/?brand=C&program=cancel for travel agents access Cruisingpower.com/ Brand Programs and News/ Cruise With Confidence. <> Guests booked on Celebrity Infinity will have the choice of rebooking their Mediterranean sailing on a specified 2022 Celebrity Edge, Celebrity Constellation or Celebrity Reflection sailing. All FCCs (new and existing) must be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later. I'm still undecided to if I want a refund so this is far as I got. <>/ExtGState<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 612 792] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> Affluent Media Group, a Dotdash Meredith company. Alternatively, if the new cruise fare is lower than the value of the FCC, the remaining funds will continue to be available on the initial FCC until the FCC expires or the balance is zero, whichever occurs first. Thank you.". On cruises cancelled or shortened due to mechanical issues prior to or during sailing, passengers should expect full or partial refunds. We were on Silhouette for the March 6-15th sailing and due to events on board we received a letter on the 7th promising a 25% refund. The incremental 25% bonus value that was provided will expire on the original expiration date or on 12/31/22, whichever is later. If you have paid in full, the amount will be issued in the form of FCC. To qualify for the new Cruise with Confidence policy, what is the last day to cancel? Yes. 2023 Celebrity Cruises, Inc. Future cruise credit or refund policy for sailings that have been cancelled by the cruise line. Inside those dates, cancellation fees will apply according to the timeframes found below. My results were exactly the same. For sailings booked by March 31, 2022 that depart by September 30, 2022, you can cancel up to 48 hours before your sail date and get the full paid value in a Future Cruise Credit. The incremental 25% bonus value that was provided will expire on the original expiration date or on 12/31/22, whichever is later. 70 days or more before departure deposit only (including any increased deposit amount for any advanced purchase flight tickets. 1 0 obj These benefits are available on reservations made by March 31, 2022 on sailings departing on or before September 30, 2022. If you have booked any shore excursions, beverage packages, or other pre-cruise purchases, you will receive a refund to the original form of payment. Celebrity cruisers who booked by March 31, 2022, for sailing dates through Sept. 30, 2022, can cancel as little as 48 hours before sailing for a full refund. All FCCs (new and existing) must be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later. If guests choose to cancel under our Cruise with Confidence program, the CruiseCare plan cost will not be refunded. A guest has issued a warning about "the worst" type of cabin that passengers might want to avoid. Future Cruise Credits (FCCs) will no longer be issued if booking is cancelled, or the ship/ail date is changed on an NRD rate code". The deadline to request a transfer is May 4, 2022. Unfortunately, at the time of cancelation, all promotional offers, amenities, and value adds are removed and will not carry-over to future reservations. The original cruise fare price and promotion will be protected when selecting an alternative Caribbean sailing aboard Celebrity Summit departing between 9/16/21 and 10/30/21. Enjoy 75% off your second guests cruise fare, save up to an additional $800 per stateroom, and get up to $800 to spend on board. As to the insurance question. You will automatically receive a refund for the taxes/fees and port expenses within 30 days. #2. However, if you choose to take the 100% refund instead, the onboard promotion will not be honored if you choose to rebook. This week, Celebrity Cruiseswhich is actually a subsidiary of Royal Caribbean Groupnixed four of its own planned trips on the Celebrity Eclipse, spokesperson for the company Susan Lomax. Any remaining funds on the FCC will continue to be available until the FCC expires or the balance is zero, whichever occurs first. Will I still get the same perks when I rebook a new cruise? If I cancel, will I be credited for my pre-cruise purchases, such as beverage packages, shore excursions, and specialty dining? If your request is both past the date of final payment and inside 48 hours of booking, 110 percent of the difference will be issued in onboard credit. Passengers on canceled sailings will automatically receive a future cruise credit equal to 125 percent of the cruise fare paid, to be used by December 31, 2021, for the booking of another cruise. Guests will have to pay full rate for new hotel/land tours. Its not there as yet. Well, 48 hours and two emails l. Very easy to doand got the same message as Jim in response. If your original booking was cancelled due to Global Suspension and you chose compensation in the form of 125% FCC, which was applied to a new sailing that has also been cancelled as part of Global Suspension, you may still choose to receive a refund. The link works fine. Started June 21, 2021, By Celebrity Celebrity Cruises has pushed back its restart date through April 30, 2021. All Future Cruise Credits will be sent directly to the affected guest, with the associated travel advisor in copy, if the guest booked through one. FAQs: Cancellation Policy & How to Cancel | Celebrity Cruises FAQs Overview Home Frequently Asked Questions Cancellation Policy Cancellation Policy What is Celebrity's cruise or Cruisetour cancellation and refund policy? Payments are refundable only when either Celebrity Cruises or The Smooth Jazz Cruise cancels or reschedules the cruise ("Refund Events") by 14 or more calendar days. <> 39august, March 25, 2020 in Celebrity Cruises. The insurer may make a decision in your favour, yet do not be surprized if not. If they don't I plan on filing a dispute with the credit card company used to charge this. Deadline to request a transfer is May 4, 2022. This means that, if you cancel prior to the final payment due date, we will refund any payments we received toward the cruise fare except for any non-refundable deposits. Celebrity cancellation policy. I cancelled my trip before the 18th final payment date (right after the State department said not to cruise, but before Canada shut down all their ports until July). Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. GZ)Q8M Once a certificate or booking is confirmed no refund is available and the booking becomes 100% under penalty. 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