IMPORTANT NOTICE: Guests are advised to carefully read and review the Terms and Conditions of the Guest Ticket Contract set out below which affect your legal rights and are binding. Payments can be done via your travel agent or directly with us with following credit cards: American Express, MasterCard and Visa. A cancelation confirmation e-mail and future cruise credit confirmation will be sent once it has been processed. We are the carrier for the purposes of the Regulation and the Athens Convention. You will be asked to confirm you have read the Terms and Conditions before your booking is accepted. If the actual cost is less than the amount paid, the difference will be refunded. *A redress number is a number which passengers who have previously encountered misidentification when flying or attempting to fly in or to the United States can apply for in the US so as to avoid future problems. (2) The time involved in obtaining any EU citizen's passport will vary and you should check the position with the relevant passport agency. Fares published are guideline prices, may be subject to change at any time and are subject to availability. You must accordingly check your tickets very carefully immediately on receipt to ensure you have the correct flight times. *or full payment if booking is made after balance due date (see below). MSC Cruises: 60 to 90 days. Where you book cruise only arrangements through a travel agent, your contract may be with us or with the travel agent depending on how your booking is made and whether you purchase other services such as flights from or through the travel agent in connection with your cruise. (2) Except where included in the cost of your cruise booking or purchased at the same time as you make your cruise booking ("included shore excursions"), shore excursions do not form part of your cruise only or cruise inclusive holiday arrangements and these Terms and Conditions (other than this clause 17 and clause 12(6)) do not apply them. (4) It is your responsibility to obtain ESTA approval or a US visa if required. Carnival Cruise Line: Carnival has not issued an estimate for customers as to how long refunds will take to process. (6) Guest Testing Positive for COVID-19 During Cruise. You will be unable to sail on any of our ships unless you satisfy the requirements set out in clause 29. Important note: Not all EU visitors to the USA will qualify for the Visa Waiver Programme. Where you miss your transfer for a reason outside your control, we will endeavour to accommodate you on a later transfer if there is one, subject to availability of space, but do not promise to do so. For Switzerland, insurance has been arranged with International Passenger Protection Ltd. via Liberty Managing Agency Limited, United Kingdom. (iv) the period within which you must inform us of your decision and what will happen if you dont do so (this period will depend on how quickly we need your response). You must be physically and mentally capable of undertaking the holiday. Any special requirement which we have accepted will be specifically confirmed as accepted on your confirmation invoice. This invoice will be sent to the party leader or your travel agent. Guests are also advised to carefully read and review Clause 2 and our website at www.ncl.com/sail-safe which contain important terms, conditions, policies, procedures and requirements related to public health and COVID-19. Minors under 21 not travelling with both parents into Canada must have in their possession a notarised letter, which includes the actual dates of travel and signatures of both parents, indicating the name of the person(s) with whom the minor is travelling, and granting them permission to escort the minor. NCL says its new temporary, "Peace of Mind " policy allows guests to cancel all 2020 cruises 48 hours before the vacation start date to get a "100% future cruise credit to be used for all sailings . If failure to have any necessary travel or other documents results in fines, surcharges or other financial penalty being imposed on or passed onto us or expenses being incurred by us, you will be responsible for reimbursing us accordingly. No compensation is payable for insignificant changes. Please note it is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim against us. Cruise Cancelled by Norwegian If your cruise is cancelled by Norwegian or boarding is delayed by three (3) days or more and you elect not to sail on the delayed voyage, you are entitled to a refund of the amount paid to Norwegian within 180 days, or an optional Future Cruise Credit ("FCC"). Itinerary changes - Many people get upset when their favorite port of call is cancelled by a cruise line. The cost of the transfers is payable with the balance of the cruise cost. (5) Guests can choose to book cruise only with Norwegian and organise travel arrangements to/from the port of embarkation/disembarkation individually. (8) Without prejudice to any other provision of the terms set out in this clause, any liability which we may have to you on any basis for or in connection with any transfer which does not form part of a flight inclusive booking or is not booked at the same time your cruise only booking is made will in any event be limited to a refund of the cost of the transfer in question paid to us except where the claim involves death or personal injury or loss or damage of luggage or personal possessions, in which case the Athens Convention limits the maximum amount we as the carrier may have to pay. (1) You are subject to any and all baggage restrictions applied by any carriers during the holiday, including air and land carriers. For a non-shipping incident, the passenger has a right to compensation from the carrier or the carrier's insurance provider of up to 400,000 SDR (approximately 425,000 or 486.000 as at 22 June 2018), if he/she proves that the incident was the result of the carrier's fault or neglect.In certain circumstances, we will not be liable for death or personal injury which arises in the course of the carriage. Any non-compliance shall be grounds for refusal to re-board after going ashore, quarantine onboard the Vessel, disembarkation, reporting to governmental or health authorities, or other steps deemed necessary in our sole discretion under the circumstances to protect the health and well-being of others. (6) We cannot accept any liability if we are not notified of any error or omission in your confirmation invoice within the above time limits. (Cruise Only and Flexible Fly Cruise Reservations), 20% of travel fare plus full cost of Restricted Air flight. This insurance will ensure you receive a refund of the price paid (if you have yet to travel) or reimbursement of necessary expenses you are forced to incur in order to return home (where your contracted arrangements include return travel). Acceptance or use of this Contract shall constitute the agreement of Guest to these Terms and Conditions. In this case the cancellation charges set out in clause 8 below will be payable. In addition to the above policies, all Norwegian Cruise Line voyages departing through March 31, 2021 can be cancelled up to two months in advance in order to receive a full refund under Norwegian . We are not responsible for pre-assigned seating prior to flight departures for any reason. Without prejudice to any lien over your goods, you agree that we shall be entitled to prevent any baggage or goods belonging to or travelling with you from leaving the ship until all sums owed to us by you have been paid in full. In addition, our COVID-19 policies and procedures (COVID-19 Policies and Procedures) are described in Clause 2 below and generally throughout this Contract and on our website at www.ncl.com/sail-safe. This may be referred to as Secure Flight Passenger Data (SFPD) or Advance Passenger Information (API). June 22, 2021. Subject to availability, we will endeavour to offer you an alternative transfer time where you can no longer travel on your booked transfer as a result of a change in flight times. All sums you receive or are entitled to receive from the airline concerned by virtue of these Regulations represent the full amount of your entitlement to compensation or any other payment arising from such cancellation, delay, downgrading or denied boarding. This administration fee will also be payable if you wish to make any other alteration to your booking at any time (subject to availability) including where you have given us incorrect information at the time of booking. Under these circumstances, the Guest shall not be entitled to a refund or compensation of any kind. If you cannot do so when requested (which may be at any stage including during your online check in) and we cancel your booking, cancellation charges as shown in clause 8 will be applied. Click here to see the print version of the current applicable Terms and Conditions. Due to airline restrictions, we are not always authorised to pre-reserve seats for our Guests. If Cruisetours packages are added to a booking, a deposit of 20% of the Cruisetour fare is required and must be paid at time of booking. You must ensure that no valuable or important items are left in such luggage - see clause 12(6). Any Guest wishing to bring on board baggage in excess of 40 KG in total must seek prior approval from us. These fees are at all times non-refundable. They are arranged and provided by operators who are wholly independent of us. Any damage to cabin or other luggage, which is apparent, must be notified to us in writing before or, at latest, at the time of disembarkation from the ship for cabin luggage or at the time of re-delivery for other luggage. Where we or the carrier is not or would not be obliged to make any payment to you under the applicable international convention or EU regulation (including where any claim is not notified or issued in accordance with the time limits stipulated in the applicable convention or regulation), we are similarly not obliged to make a payment to you for that claim or part of the claim. (1) Subject to the requirements of EU Regulation 1177/2010, we regret we are not in a position to offer you any assistance in the event of delay at your outward or homeward point of departure. Some of the services which make up your holiday are provided by independent suppliers. . In case of death or personal injury caused by a shipping incident, the passenger or other person entitled to damages has a right to an advance payment to cover immediate economic needs. All notifications must be in writing and given to our Customer Relations Desk or the supplier of the service concerned. For further details, refer to our refund and cancellation policy at www.ncl.com. The issue of official advice or recommendations against non-essential travel by public authorities (such as the UK Foreign, Commonwealth and Development Office) does not automatically mean we are prevented from performing your contracted holiday arrangements. It is your responsibility to ensure that the insurance cover you purchase is suitable for your particular needs. But I am wondering if anyone has received a refund for a cruise that NCL cancelled from March until June, 2020 and you went on line a requested a refund instead of FCC. (3) Please note, we cannot accept responsibility for any services which do not form part of our contract. We may update our privacy policy without prior notice. Under these circumstances, the Guest shall not be entitled to a refund or compensation of any kind. Unless otherwise advised at the time of booking, cancellation of a Restricted Air flight at any time will incur a cancellation charge equivalent to the full cost of the flight. If you are unable to travel as a result of failure or inability to comply with any health related or other requirements, cancellation charges will apply as referred to in clause 8. . Cancellation charges (as set out below) will apply. The Regulation and the Athens Convention covers the liability of the carrier in respect of passengers, their luggage and their vehicles as well as mobility equipment, in the event of accidents during the course of carriage. No refunds will be given for any missed . Unavoidable and extraordinary circumstances will also include the UK Foreign, Commonwealth and Development Office (www.gov.uk/foreign-travel-advice) or other EU foreign ministry advising against all travel or all but essential travel to any country, region or destination. The different options and fares are marked accordingly. We have no liability for any luggage or personal possessions carried or intended to be carried on any transfer (including, without limitation, for any loss, damage or theft of or from the same). Subject to availability, you can generally book places on advertised shore excursions in advance or you may register for these on-line. If your flight is cancelled or delayed, your flight ticket is downgraded or boarding is denied by your airline, depending on the circumstances, the airline may be required to pay you compensation, refund the cost of your flight and/or provide you with accommodation and/or refreshments under EC Regulation No 261/2004 - the Denied Boarding Regulations 2004. In addition, regardless of any wording used by us on our website, in any of our brochures or elsewhere, we only promise to use reasonable skill and care and we do not have any greater or different liability to you. Guests are advised to contact the airline(s) directly to confirm pre-assigned seating. Then they have the gall to not allow you to cancel without huge cancellation fees. No compensation will be payable or other liability accepted (except as set out above) where a change results from unavoidable and extraordinary circumstances (see clause 11). The Guest agrees that if at any time within 14 days prior to embarkation, the Guest tests positive for COVID-19, exhibits signs or symptoms of COVID-19, has had close contact with a person confirmed or suspected as having COVID-19, or we otherwise determine in our sole discretion that the Guest is unfit to board because of any communicable illness, we will deny boarding to such Guest. must be carried by hand and not packed in your luggage and/or left unsecured in your cabin or elsewhere on board the ship, on any other transport or in any other accommodation. We regret we cannot accept any liability if you are refused entry onto any transport or into any country due to failure on your part to obtain and carry all required documentation or to otherwise comply with all applicable requirements (including health / COVID-19 related ones). For the convenience and comfort of such Guests, they are strongly encouraged to bring a collapsible wheelchair. For any claims which are covered by clause 12(5) or 12(6) or to which the provisions of any other international convention apply, this clause 12(1) will only apply to the extent that it is consistent with the applicable provisions of the Regulation and Athens Convention (as defined in clause 12(6)) or the applicable provisions of any other applicable international convention or EU regulation. Once it has been processed are guideline prices, may be subject to availability, you generally. The USA will qualify for the Visa Waiver Programme 6 ) long refunds will take to process are to... Visitors to the USA will qualify for the Visa Waiver Programme update our privacy policy prior... Liberty Managing Agency Limited, United Kingdom Liberty Managing Agency Limited, Kingdom...: carnival has not issued an estimate for customers as to how long refunds will take to process 6 Guest... Must seek ncl refund for cancelled cruise approval from us call is cancelled by a cruise Line to. 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