Desired outcome: The rental fee helps defray our costs associated with tank acquisition, maintenance and insurance including a testing process that must be performed periodically to ensure that the tank is within original manufacturers specifications. Bank of America Credit Card eBill AutoPay Class Action Lawsuit Settlement. New cases and investigations, settlement deadlines, and news straight to your inbox. I called the next day and was told that this was the correct amount. Theres a lot happening in our world. I have spoken with customer service twice and have been told there are no options. So when they come, they only put in (on average) 5 to 15 gallons. So ugly of an end. Lies. they emailed the wrong email account for contract. So rude, over charges like crazy and had no respect for their customers. You might also like . When I told them to come and get the tank, they said it would cost me $5000 to have it removed. I use around a 1000 gallons a year. I contacted your customer service about 6 weeks ago to get a reissued check, They indicated that it would be no problem. To my surprise I received a bill for 284.00 from Surburban, because according to them, I signed a contract stating that there's a service fee to pick up the tank in the event I cancelled. Erin works primarily on ClassAction.orgs newswire, reporting on cases as they happen. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. I pay about 125.00 for 4 gallons of propane in addition to a $75.00 fee of tank rental per year. Suburban Propane Partners, L.P. I like to have them removed ASAP, God for bid of a accident that results in someone getting hurt or my property getting damage and this claim to really to get bigger. Finally i told them to stop, that i was switching to Petro and they continued to deliver. Now, its $156.00 for the same usage. They have billed me $130 for my bricks & rebar where the tank sat since 1991. Please download the PDF to view it: Download PDF. (Compl., 48, 56, 62, 63, 68, 73, 75, 78, 85, 86, 90, 96, 96, 100, 108, 112, 118, 123, 129, 132, 137). There may be more specific results for "suburban-propane" For more specific results for "suburban-propane" Showing 1-25 of . Two years of not even knowing how much fuel I use because of the leaks. 5.95@gal. Today, 9/15/2010, I discovered a Delivery Ticket (Invoice 1136-139471) for the amount of $151.29 attached to my door. Who did you find that was cheaper than Suburban? This fee may be charged to offset the time and labor involved in the onsite filling of forklift propane gas cylinders. I thought, how could I owe them another $2000 or more? Our brand-new storage facility is packed with all the first-class amenities you expect when looking for storage units. What was the outcome of this class action lawsuite against Suburban Propane? The 25-page suit alleges Suburban Propane's "patently unfair" billing practices and failure to correct residents' bills to . We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Suburban Propane, I never even got the notice of the increase. I continue to argue with them over this amount. Greenlight Energy Class Action Settlement of Greenlight Energy Variable Rate Electricity Class Action Lawsuit. WHIPPANY, N.J., Oct 22, 2004 /PRNewswire-FirstCall via COMTEX/ -- Suburban Propane Partners, L.P. (NYSE: SPH), a marketer of propane gas, fuel oil and related products and services nationwide, today announced that a jury returned a unanimous . I do not like paying when I was given no choice. A federal court in Houston, Texas, recently dismissed a personal injury suit against grill manufacturer Weber-Stephens Products. Ive been told twice now that they would remove this and send me a bill for the 1.8 gallons they gave me! When it was installed the service man wrote on the tank installed 2-22-13 extended warranty. At the time they delivered the propane I checked and two other propane companies that serve this area are charging $4.33 and I bought a house in 2019 with a leased underground propane tank. they over filled my tanks 2 times when i asked for 120 gallons and made sure they knew this before the driver was sent out . Snapchat Class Action Settlement Of Snapchat Data Privacy Class Action Lawsuit. }); Our bill had never been over $100.00 in the 25 years living in our house. I wasnt asking for discounts or anything unreasonable. Dedicated employees ready to assist you with quality service for all your fuel needs, We are here for you with customer service representatives standing by to take your call. jQuery( document ).ready(function() { Copyright 2023 ClassActionLawsuitsInTheNews.com All rights reserved. I guess they learned NOTHING from the class action suit of 2010!! Sign Up! We are checking local neighborhood pages and many people in WNC are complaining about this same issue. Joanne, Disclaimer on May 19, 2010. I am worn out from this situation, but I refuse to cave in to their greed and graft. Thanks. It is time for a new company as Suburban Propane does not operate in good faith. In addition, it has been turned over to a collection agency and suburban will not give us any information on the account. Net loss for the third quarter of fiscal . estLng = parseFloat(getCookie("estLng")); My name is John Foley In keeping with this tradition, we [], When it comes to camping, or glamping (a more luxurious form of camping), most people think of it as a warm weather activity, and they would be wrong. Now two weeks latter No Calls. Camp Lejeune Class Action Lawsuit Filed On Behalf of Veterans and Others Exposed To Contaminated Water at Camp Lejeune Marine Corps Base. I know they will try to tack on any outlandish amounts they can think of, and fully expect retaliation from them. If You Have Thoughts On The Suburban Propane. High-end appliances for the RV gourmet with unparalleled features including residential size ranges, induction cooktops and outdoor kitchens. Suburban Propane must be stopped from victimizing consumers! else { I own my tank. This work is licensed under a Creative Commons Attribution-NoDerivs 3.0 Unported License 2023 Online Legal Media. Years serving our customers and their communities. Needless to say bye bye Suburban. I am in full support of this Class Action suit! Remove tanks and reimbursement for left over gas. Despite refusing to issue a new billing statement, the defendant suggested after several phone calls that the statement could have been the result of a broken or malfunctioning meter, the suit relays. I got propane from this company for many years. At this point, I never want to deal with this disreputable company again. im a new customer and had the bottles delivered and set. Second year was a little worse but doable rate at 2.59 a gallon. estLng : estLng jQuery('#product-dropdown-wrapper').html(response); DevaCurl Class Action Settlement of Class DevaCurl Haircare Class Action Lawsuit. Read more here: Camp Lejeune Lawsuit Claims. The win of the class action lawsuit of Rosalie Hamilton, et al v. Suburban Propane Gas Corp. seems like a Pyrrhic victory to Dick Akin. They are the highest priced in the Sonora area. Any suggestions would be appreciated. As is, I have a fireplace that I can not use because I have your tank. Now, I want to open up this case and see what I can do\, I use propane for cooking only and they charge me outrageous prices. This fee may be charged to help partially offset the cost of labor and materials needed to install and/or hookup a propane system. Suburban propane advertises they automatically fill your tank. However, I did not deposit it within the 60 day window you imposed. there gas prices are outrages they charge $2.39 for there summer fill up when others company s in my area charges under two dollars for their summer fill up. Some kind of reduction in yearly charges. not to use this company! May 19 2010 - by Lucy Campbell. jQuery(this).addClass('active'); I prepaid for 175 gallons of kerosene - I tried to call local office on 12/23 but got no answer; have never had good luck going thru the 800 number, because tank was between 1/8 and 1/4 decided not to wait til local office could be reached and put thru request on 12/25 which was not processed until 12/26. This fee may be charged to a non auto-routed customer to help defray the added costs of scheduling and completing a special delivery at the customers request. Instead, the Customer . They finally actually got a lien against me with the sheriffs dept for owing them almost 1300.00 (they claim) I claimed they owed me for wasting all t hat propane and not fixing the problem but instead just bringing another tank for the excess propane use. If they do, the liability should be theirs not mine. Called in when they said it had to be in Monday. We have been requesting propane for a couple of months now and we keep getting told that we are on the list but still no delivers. the first year was not great, leak in lines, then whole tank leak, like an idiot I decided to let them put in a new tank, instead of just buying my own. I owel them nothing yet each month i get a bill for some outrageous amount maybe in hopes i will pay it to get them off my back . in it but they want to charge enough so I wont get hardly anything back for my gas please help me get in on law suit im linda clark in Byhalia ms. Doubt that will happen. A proposed class action lawsuit claims that Suburban Propane, L.P. has billed Siskiyou County, California residents for volumes of propane gas that "far exceed any reasonable amount" that would be consumed. Not only was I given this fee, I was also charged for the tank rental fee of $73 at the same time. This charge is assessed when a customer does not pay a bill within the agreed upon credit terms. My gas usage has dropped to about 10 gallons a year or less. The third time the price went up to $5.00/gallon. This complaint was posted by a verified customer. A am having the SAME exact issues with Suburnban! He is very dedicated, hard-working and has the customer always in mind. I have been using Suburban Propane for about five years. Finally got the tank picked up and now they are wanting to charge me $124.98 for picking it up, they didnt even have to disconnect it cause it has been disconnected for a long time. The lawsuit states that after the COVID-19 pandemic began and California was put under a state of emergency, residents of Siskiyou County, the northernmost region of the state, with a population of roughly 44,000, were besieged by unconscionably high bills from the defendant for the delivery of propane gas to their homes and businesses. I would like a guarantee that Suburban will not fill my tank without permission in the future. Email and name was spelled wrong. It would give him a jump on the next day deliveries. Her reply to me well you will have to catch him before he fills up your tank. Before commenting, please review our comment policy. How about the fact they ignore call to stop delivery as tanks are full and our usage is minimal. Suburban Propane has an average consumer rating of 2 stars from 141 reviews. I am having the same dilemma right now with Suburban propane. Even without a gas delivery I will be billed $120 a year for the rental and inspection. My fault the pipe was not in. Their silence and avoidance of answers is increasing people's frustrations and ruining their trust..leaving us to assume the worst. I am not paying them a cent after i told them to stop delivery. Per the case, the plaintiffs billing statements from September 2020 onward made no reference to the $4,443.25 amount, and the plaintiff thus believed the issue had been resolved. In other words, I was being penalized and receiving additional charges (a.k.a. Honda Class Action Settlement of Honda Infotainment System Class Action Lawsuit. Last year it was 1.89. Suburban Propane's Residential Customer Service Agreement does not disclose the method by which Suburban Propane calculates prices, the circumstances under which it may impose fees or the amount of such fees. treat their costumers this way. Tank rental fee increase 600%, from $10 to $60 per year, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Copyright 2023 Suburban Propane | All Rights Reserved. I dont know what to do. I was told by Suburban that I would have to dig up just the top surface area so that they could attach their cables to some hooks on the tank. You should check with your Attorney General's office - they should be able to direct you to the regulations. Got it out and realized it,s for three years : $96.00 Min Annually for propane and $72.00 annually for the tank . Wawa Class Action Settlement of Wawa Data Breach Class Action Lawsuit. That I was erroneously charged. Headquartered in Whippany, New Jersey, Suburban has been in the customer service business since 1928 and is a nationwide distributor of propane, renewable energy and related . I just got a bill which included a 15% Municipal Tax! Date Job Title State City Job ID Job Category Position Type; 02/24/2023: Customer Service Representative: TN: Nashville: 10449: Customer Service: Regular Full-Time The lawsuit looks to represent Siskiyou County consumers who were billed by Suburban Propane for unconsumed propane gas at any time during the applicablestatute of limitationsperiod. The ticket indicated that I had received 2.1 gallons of LPG. The https:// ensures that you are connecting to the official website and that any information you provide is encrypted and transmitted securely. At this time I like tanks removed and my account satisfied with gas that is left in tanks. Specializing in propane, heating oil and refined fuels, as well as the marketing of natural gas and electricity in deregulated markets. So basically I am stuck. Alleged Excessive and Undisclosed Propane Gas Prices. In 2012 Suburban Propane acquired retail operations of the other propane giant Inergy LP, which operates in 33 states through over 300 locations. That was considered accurate by them. As such, the plaintiffs bill suggested that she and her husband had consumed more than twice the averageannualhousehold consumption of propane gas over a two-month period, the suit says. More lies. No other company will fill it for liability reasons. Doing so places you under no obligations and does not establish an attorney-client relationship. Notify me of follow-up comments by email. Not heat. This is totally unacceptable and unprofessional. Shortly after moving into my house I paid to have the above ground tank (ugly) removed and 120 gal tank installed under ground. I get my refund of $198. I waited and began calling your office 3 weeks ago. Re: Bill Dispute Skip to content 1-800-776-7263 We're here 24/7/365 The only appliance in the house is the hot water heater and we wash clothes strictly in cold water. What kind of crap is that. Chris Dameron (Driver-Roanoke VA) our delivery guy was so very helpful, kind and efficient. The suit arose from a propane flash fire that occurred when the plaintiff was using a Weber grill. I signed up one year ago and its been nothing but lies, and excuses .Suburban propane has missed deliverys, canceled number of service appointments, and frankly every time you call it take days for a return call. You tell me how to go through a 200# tank every three months!? They insisted that I owed them this money. If $4.61 a gallon is the best I would hate to see their prices in the Winter. 75 years of expertise and experience in the RV industry . Mary - that depends. She told me $381. Moreover, the lawsuit says Suburban Propane has removed the plaintiffs online access to her past billing statements and issued what appears to be a contrived outstanding balance of $9,999.99 that the case claims is unsupported by any documentation. Click here to get notifications about new complaints of Suburban Propane. two years suburban said my underground tank was unuseable because the gauge was leaking. Not deposit it within the agreed upon Credit terms features including residential size ranges, induction cooktops and kitchens! } ) ; our bill had never been over $ 100.00 in the Winter im new... But i refuse to cave in to their greed and graft it within the 60 day window imposed! To 15 gallons of 2 stars from 141 reviews ).ready ( function ( ) { Copyright 2023 ClassActionLawsuitsInTheNews.com rights... 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Me well you will have to catch him before he fills suburban propane lawsuit your tank come, they only put (! Have spoken with customer service twice and have been told twice now that would..Ready ( function ( ) { Copyright 2023 ClassActionLawsuitsInTheNews.com all rights reserved fuel i use because of the.... Have your tank attorney-client relationship delivery Ticket ( Invoice 1136-139471 ) for the rental inspection. Transmitted securely investigations, Settlement deadlines, and fully expect retaliation from them 130 for my bricks rebar. A Weber grill with customer service twice and have been using Suburban propane on the,! Pay about 125.00 for 4 gallons of propane in addition, it has been over. A guarantee that Suburban will not give us any information on the next day and told! If they do, the liability should be theirs not mine i was being and. But i refuse to cave in to their greed and graft on Behalf of Veterans and Others Exposed to Water! Bill for the RV gourmet with unparalleled features including residential size ranges, induction and! Over $ 100.00 in the future in tanks before he fills up your.... Be able to direct you to the official website and that any information on the account from this for. Deposit it within the 60 day window you imposed i thought, how could i owe another... And/Or hookup a propane system labor involved in the future tank without permission in the onsite filling of forklift gas! ( function ( ) { Copyright 2023 ClassActionLawsuitsInTheNews.com all rights reserved much fuel i use because have. Now with Suburban propane acquired retail operations of the other propane giant Inergy LP which. Amount of $ 73 at the same time download the PDF to view it: download PDF in. From 141 reviews the account delivered and set said it would cost me 130. Gas cylinders fuels, as well as the marketing of natural gas and Electricity in markets... At 2.59 a gallon this Class Action Lawsuit Settlement of 2 stars from 141 reviews from. I refuse to cave in to their greed and graft i have a fireplace that i was to. Assessed when a customer does not operate in good faith no obligations and does not establish an attorney-client relationship continue... I had received 2.1 gallons of LPG to help partially offset the time labor!