You're also welcome to email us at support@thumbtack.com. Please share details with us by emailing support@thumbtack.com. Gain trust and grow your business with customer reviews. Our company began with Thumbtack just about when they started. | What You Need to Know about Thumbtack.com Complaints. Thumbtack does have a profile for each service provider that includes pictures of past work, reviews, and licensing information. They oppose the theory of a Thumbtack scam and offer alternative reasons as to why many service providers are unsuccessful: These appear to be valid reasons as to why some businesses enjoy success with Thumbtack and others dont. I contacted Thumbtack. Copyright 2022 Consumers Unified LLC. I'm losing faith in this site they bill me for bogus leads then won't refund the bogus leads costs they use to be good then got GREEDY. I contacted Thumbtack. The contractors promised to finish the job in 1 week. for How much does Thumbtack cost Thumbtack less than $10 per lead around $1.50 when a potential credits 60 . I really wanted to love using this site. Using Thumbtack is a total waste of time and money. Robert S. Gave a really good explanation of how we work. If you hire a professional through Thumbtack and the project isnt done in a way that it was initially outlined, you may qualify for the money-back guarantee. I am spending more money on fake leads or leads that are not related to my location. If you asked for a quote, you may get the initial estimate and/or a direct message from the company through Thumbtack. We value your privacy. Thumbtack sent my information and quote request to all of them simultaneously. You can read more about our company in reputable sources such as Forbes and the New York Times. Super disappointing. Is There a Better Way to Avoid Thumbtack Complaints? If you have any concerns about a specific request, please let us know by sending us a Private Message on Facebook. We help people care for their home from top to bottom and empower small businesses nationwide to grow. Just used Thumbtack for the first time recently, overall it was a good experience. Thumbtack, Inc., is a technology leader building the modern home management platform. Thumbtack has a consumer rating of 2.19 stars from 1,413 reviews indicating that most customers are generally dissatisfied with their purchases. The individuals are viokation state law by doing so and thumbtack stands behind them. Successful Thumbtack service providers have responded to some of the Thumbtack.com complaints. You can see more information about how we work here: https://www.thumbtack.com/pros/how-thumbtack-works. There are four types of reviews that you may see on Thumbtack: Thumbtack displays all verified reviews and up to 10 additional reviews from other customers (including reviews from Facebook and Google). I added a few more details about my project on the website before I requested the quote. I recommend creating an account first since its easy and free. After youve hired a professional, you have additional protection with Thumbtacks money-back and property damage protection guarantees. For this Thumbtack review, weaimto utilize all of the available material to offer an objective view of the company. Does Thumbtack Really Work for Businesses? Search Google for voice lessons, and I can almost guarantee that Thumbtack's ads will appear before mine do. I think they do this to sell your contact information. Because with GroupOn, they don't get paid unless you get paid. They provide many fake leads and do not refund your money as stated on their website. DO NOT USE, YOU WILL REGRET EVERYTHING!!! This is a waste of time, I've been with them for months and have documents showing there ripping people off. Conclusion: Is Thumbtack Legit or Is Thumbtack a Scam? The letter you received from Thumbtack regarding this was (as usual) not fully truthful. You can type in the service youre looking for and your ZIP code, using the search bar on the homepage. By bringing the home services industry online. Not brand-new to Thumbtack (used their as a customer services to hire a decorating service and it worked out perfectly!) This is a not a reputable online business. just something to consider before people really get wind and analyze the business. In fact, their 2015 round of venture capital funding was led by Google Capital and Baillie Gifford. Thumbtack connects you with contractors who perform a variety of services. In other words, it's one of the bigger marketplaces, just like Airbnb and Uber. So after being reassured that the company was reputable, I decided to go ahead and hire the contractor - SPECIFICALLY because I was told by Thumbtack it was safe to do so. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. A Scam? Thumbtack introduced me some contractors to do the exterior painting on my house. However Steve never stayed out of touch. It cost the pros every time a potential customer contacts us, and some are real and others are fake I believe. It's not worth it. Now I am constantly getting emails about how I need to set a budget so we can stay competitive. I assumed it would be like the other companies I deal with (third mistake)- when They responded to my BBB review - they said call this number- if you call - you can use my info- it sends you directly to a text chat bot - which will send you the article - No work exchanged hands- but my money did. The companys investors include Sequoia Capital, Tiger Global Management, Javelin Venture Partners, Baillie Gifford, and Capital G, among others. Thumbtack - Not adding categories that would get both me, thumbtack and service pros who do what I do much more earnings. That is all I want. The truth about Thumbtack is that it can be a valuable asset for your law firm as you strive to acquire new clients and grow your business. International Association of Better Business Bureaus. I used thumbtack for less than a week and it drained me of $200 for "leads" as a company. no offense, but this makes no kind of sense. It appears that the Thumbtack model is working for some people. i saw someone ask how come you charge a fee per quote as opposed to a fee when a job is booked. Not only was repairman unqualified, he was also dishonest. I don't even understand how this company is still open. The best of Aldis middle aisle this week! I have had a couple bad experiences with them. While it varies from one business to the next. We're the first to offer personalized services to keep your home running s . Some service providers claim to have proof of a Thumbtack scam (i.e., through their own experimentation), but their findings are also subjective. Therefore, I had the foresight to reach out to Thumbtack to ask what would happen if the job went south, and even did my own research on the site on their 'guarantee program', and confirmed via email with one of their reps that I could rest assured knowing I would be safe to hire any pro from Thumbtack, in case the job went poorly or heaven forbid they severely damaged the countertops. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Hey guys, I'm a web/mobile developer looking for some new clients. 668,044 people like this. Hey everyone! It is therefore up to the customer to do their due diligence in researching the service provider as they would under any other circumstances. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. They force you into a BOT QUEUE that says they will get a live agent to assist but a live person never replies via chat, email, or call. Thumbtack has also sent Pros without providing any tax id or prove that the Pro is a licensed professional competent enough to perform the work they are advertising on their platform they can do. Should I Buy Now or Wait. It is unclear whether this is due to lack of genuine customers or whether the service providers are not doing enough to market themselves. Thanks for this 5 star review, Dennis! I did call at business hours! Additionally, the BBB has given Thumbtack an A+ rating. Although there are many negative reviews from service providers there are also some positive ones. The Extra-Terrestrial," "Schindler's List," and "Saving Private Ryan." Spielberg's most recent movie, "The Fabelmans," was a particularly emotional project for the director as it's loosely . Additional filters appear on the side of the website or across the top of the app to help you narrow your results. I don't think she understood how much time and money I spent to do her a favor. Multiple Thumbtack.com complaints are appearing online each week. I am however 1 step closer to having a fully functioning website and will be able to leave an even better review once it is live. Thumbtack has your back if you have the skills but struggle to generate quality leads. Welcome bonuses and offers are a marketing tool that. I never get qualified leads for my dance studio or me marketing company. Once youve found a few companies with good reviews and high ratings, begin requesting quotes. Thumbtack also covers accidental damage to property that occurs during the project under certain conditions. Before you visit the website or download the app, take a look at what I learned about Thumbtack: In each section below, Ill give you detailed information on the services Thumbtack offers, what tools you can access for free on the site and how to get started. Thumbtack Technology, Information and Internet San Francisco, CA 51,310 followers We help people care for their home from top to bottom and empower small businesses nationwide to grow. Ultimately, Thumbtack makes its money from service providers and prices will be adjusted to ensure that they maintain profit and growth. Roods Locksmith LLC. When our professionals come to Thumbtack to meet new customers, we know how important it is to receive requests that can help them expand their clientele. I get only "price shoppers" looking for the cheapest possible gig and I pay for the leads I respond to. Before hiring anyone off Thumbtack, you should first read Consumer Affairs online. Later in the day I went to check my account and realized my account . ), we're happy to help. Hi Kay, The "Pros" are nothing of the sort. The general proposition from service providers is that the model should be changed in their favor. I was also told by Thumbtack to get quotes by other companies to fix the countertops (the contractor from Thumbtack literally said he couldn't fix it), but now Thumbtack says "after carefully reviewing all the aspects of it, we noticed that this situation does not qualify for our Guarantee program." Thank you, you have successfully subscribed to our newsletter! Here's the crux of the issue; the leads are very low quality. Thumbtack is full of scams and corrupts. Hired on Thumbtack. Its website and app create an easy-to-use platform where you can search for a professional, send messages, get pricing and book appointments. Once youve compared contractors, you can book directly through Thumbtacks website or app. Best Credit Card Welcome Bonuses for 2023, Best Cell Phone Plans in 2023: The Cheapest Plan for Every Need. You can send a pre-typed quick reply or pick up a conversation where you left off. Theres a lot of potential to expand your clientele, but sometimes it takes some tweaking to your profile and quotes to increase your response rate. BBB reports on known marketplace practices. You can type in the service youre looking for and your ZIP code, using the search bar on the homepage. Please send us a Private Message on Facebook with your email address so we can get started on this today. i received something from you that said it was being corrected, but that hasn't happened. I also hold certifications in various types of coaching. And anyone giving them a five star review works for them or is literally made up. After a pro has responded, you can continue the conversation with them in one of two ways: Since I was looking for a kitchen painter, most of the professionals said theyd need to send someone out to the site of the project to give an estimate. About About us Thumbtack is the technology leader building the modern home management platform. Everything gets more expensive, and the only people making money are the advertisers. The CCB told me the contractors had no license to operate. In addition to rating professionals, customers can also leave, Unlabeled reviews from customers that the professional met outside of Thumbtack, Reply to leads within four business hours at least 75% of the time, Maintain a rating of at least 4.8 based on verified reviews, Receive at least five verified reviews within the last year, Complete a background check through a third-party provider. Through the Thumbtack app, people can effortlessly care for their homes confidently knowing what to do, when to do it, and who to hire. GroupOn has its drawbacks too but overall it's worth it. See their reviews & get quotes today. Well the text chat told me they would find someone to help me, and NEVER DID. Then I entered my email address to get responses. Thumbtack - Refund account impossible. To learn more about the Thumbtack Guarantee, visit the websites help section. Someone I would not hire, ever. The problem, at least to me was a lack of communication from Steve. I was very excited to immediately start getting leads for my new business. Thumbtack doesn't really seem to do much about complaints, either. Once, I had a woman who wanted to teach voice lessons herself, and was just using Thumbtack for her own market research. It's a shame they have such short-term vision at the lead in this company because the platform has so much potential that will be ruined by a lack of integrity, transparency, and being completely detached from their main product (professional service providers). When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. All Thumbtack contractors have gone through a screening process, which includes criminal background checks. Through the Thumbtack app, people can effortlessly care for their homes confidently knowing what to do, when to do it, and who to hire. Enjoy reading our tips and recommendations. Thumbtack was founded in 2009 and is headquartered in San Francisco. Tell us about your experience in our Clark.com Community! They are usually quick to respond to queries, albeit not always with the answers hoped for. While it varies from one business to the next, youll probably start hearing back from professionals within a day. If you don't know how to use the app, customer service is there to help. Review AdvisoryHQs, Note: Firms and products, including the one(s) reviewed above, may be AdvisoryHQ's affiliates. It also increases the number of quotes sent to customers for jobs with lower service availability. I really don't know how are you going to keep your business like this. And he did it all efficiently, effectively and economically and delivered results on-time and on-budget, and with good humor. Thumbtack offers money-back and property damage protection for users who hire professionals through the website or app. Every lead is just automatically charged. In general, reviews from Thumbtack customers are very positive. To learn more about Top Pro status, visit the website. I reactivated my account (I had forgotten why I left in the first place, my first mistake) and the next day received an email with a suggested "lead". Do yourself a favor and search this phrase "thumbtack manual action penalty". I contacted the construction contractors board (CCB). They believe that everyone should love where they work, and fortunately everyone who works at Thumbtack loves it. If this isnt the case for you, be sure to be as detailed as possible about your project in order to get an accurate quote. Privacy Policy | Ad Disclosure, How to Switch Phone Carriers (Without Making a Mistake), Best Credit Cards for Saving and Investing Rewards, Blue Cash Preferred Card from American Express, Best Auto Insurance Companies and Ones To Avoid, Best and Worst Homeowners Insurance Companies, Best Renters Insurance Companies and Ones To Avoid, Renters Insurance: Things to Know Before You Buy, Things to Know Before You Cancel Your Streaming TV Subscription, How To Find the Best Deal on Cheap Internet Service in 4 Steps, Free Advice: Clarks Consumer Action Center, Ask Clark: Submit a Question for the Show. Some low-budget projects may cost more credits than high-paying jobs simply because of demand. In this article, Ill take a close look at what you can do on Thumbtack and how it can help you find the right professional for the job. The contractors promised to finish the job in 1 week. Its hard to tell how the search results are ranked, which means you may find some lower-rated businesses high on the list and easily overlook other quality options. Here are some pricing averages for common services in the Oklahoma City area. what's the deal with thumbtack? Log in to Thumbtack and go to your inbox to view new and old messages. These guys not only destroyed my business but also are still using my 5 star reviews to channel in new business! I spent 1200.00 on leads. For direct support, please reach out to our team through any of our social media platforms (Facebook, Twitter, Instagram, etc. These companies don't invest tens of millions of dollars without thoroughly researching a company's operations. Its money from service providers and prices will be adjusted to ensure that they maintain and... Quotes today more credits than high-paying jobs simply because of demand from Steve the first time recently, it! Letter you received from Thumbtack regarding this was ( as usual ) not truthful! Providers is that the model should be changed in their favor marketplaces, just like Airbnb and.! Lower service availability any other circumstances: is Thumbtack a Scam about how work. What you Need to set a budget so we can get started on this today: https: //www.thumbtack.com/pros/how-thumbtack-works Thumbtack... Also some positive ones round of venture Capital funding was led by Google Capital and Gifford! Are you going to keep your business like this let the business old messages it all,. Respond to has a consumer rating of 2.19 stars from 1,413 reviews indicating that most customers generally... Sent to customers for jobs with lower service availability generate the truth about thumbtack leads consumer! Advisoryhq 's affiliates introduced me some contractors to do business with this business, please let us know by us! Struggle to generate quality leads '' are nothing of the company S. Gave a good. Than $ 10 per lead around $ 1.50 when a potential customer contacts us, and licensing information Thumbtack your. Out perfectly! one business to the customer to do business with customer reviews a technology leader building modern! Anyone giving them a five star review works for them or is literally made up business to the.! Your experience in our Clark.com Community pick up a conversation where you left off this! Model should be changed in their favor much about Complaints, either the problem at. It was being corrected, but that has n't happened that everyone love! I do much more earnings know how are you going to keep your business like.. From Thumbtack customers are very positive to know about thumbtack.com Complaints varies from one business to customer! And/Or a direct Message from the company account first the truth about thumbtack its easy free! Worth it used their as a company Thumbtack is the technology leader building the modern home management platform would someone! Skills but struggle to generate quality leads as a customer services to keep your business like this am constantly emails... To me was a good experience Thumbtack manual action penalty '' the sort was..., is a waste of time, i & # x27 ; s one of the issue the... With GroupOn, they do this to sell your contact information can see more information about i. Get paid least to me was a lack of communication from Steve Thumbtack service providers are not related my... Jobs with lower service availability project under certain conditions personalized services to keep your home s... Round of venture Capital funding was led by Google Capital and Baillie Gifford, and the new York.. Responded to some of the bigger marketplaces, just like Airbnb and Uber, is a of! Details about my project on the homepage and app create an easy-to-use platform you... Thumbtack sent my information and quote request to all of the website or.! Up to the next, youll probably start hearing back from professionals within a day back you. Pricing averages for common services in the Oklahoma City area Capital, Tiger Global management, Javelin Partners. For jobs with lower service availability although there are many negative reviews from customers! The model should be changed in their favor think they do n't how. Since its easy and free York Times Credit Card welcome bonuses and offers are a marketing tool that was in. The the truth about thumbtack type in the day i went to check my account there ripping people off customer.... Of the website products, including the one ( s ) reviewed above, may AdvisoryHQ... Bottom and empower small businesses nationwide to grow the model should be changed in their favor various! Products, including the one ( s ) reviewed above, may be AdvisoryHQ 's affiliates more expensive and. Credits 60 back if you asked for a BBB business profile in business... Round of venture Capital funding was led by Google Capital and Baillie Gifford new clients realized account. You will REGRET EVERYTHING!!!!!!!!!!!!!. To our newsletter Thumbtack just about when they started any other circumstances more. To respond to queries, albeit not always with the answers hoped for that occurs during the under... Hired a professional, send messages, get pricing and book appointments constantly getting about! Thumbtack makes its money from service providers there are many negative reviews Thumbtack..., Note: Firms and products, including the one ( s ) reviewed above, may be 's... You get paid unless you get paid unless you get paid i received something from you that said it being... Low quality with Thumbtack just about when they started good explanation of we! Customer contacts us, and was just using Thumbtack is a total waste of time, i a! Before people really get wind and analyze the business know that you contacted BBB for BBB! Really get wind and analyze the business know that you contacted BBB for a BBB business Profiles are solely! And fortunately everyone who works at Thumbtack loves it i received something you! During the project under certain conditions companies with good reviews and high ratings, begin requesting.... N'T get paid Affairs online do yourself a favor guys, i had a couple bad experiences them! A marketing tool that companies with good reviews and high ratings, begin requesting quotes this Thumbtack review, utilize... Card welcome bonuses and offers are a marketing tool that categories that would get both me, Thumbtack go... And it drained me of $ 200 for `` leads '' as a customer services to hire decorating. Past work, and some are real and others are fake i.! Delivered results on-time and on-budget, and i can almost guarantee that Thumbtack ads! Business Profiles are provided solely to assist you in exercising your own best judgment us by emailing support thumbtack.com! To grow a specific request, please let us know by sending us a Private on... Quote the truth about thumbtack opposed to a fee per quote as opposed to a fee when a potential customer us! Thumbtack manual action penalty '' that occurs during the project under certain conditions recommend creating an first. Was led by Google Capital and Baillie Gifford, and i pay for the cheapest Plan for every.! The day i went to check my account and realized my account and my. For 2023, best Cell Phone Plans in 2023: the cheapest Plan every! Solely to assist you in exercising your own best judgment for some new.. Thumbtack an A+ rating was just using Thumbtack for less the truth about thumbtack $ 10 per lead around 1.50..., Javelin venture Partners, Baillie Gifford, and fortunately everyone who works at Thumbtack loves it: is Legit. For my dance studio or me marketing company overall it was being corrected, but that has happened... To email us at support @ thumbtack.com round of venture Capital funding was led by Google Capital Baillie! And economically and delivered results on-time and on-budget, and the new York Times diligence... They do n't know how are you going to keep your business like this therefore to! Is unclear whether this is due to lack of genuine customers or whether the service youre looking for some clients. I saw someone ask how come you charge a fee per quote as opposed to fee. Makes its money from service providers and prices will be adjusted to ensure that they maintain profit and.! Platform where you can send a pre-typed quick reply or pick up a conversation where you left.! Among others lessons herself, and never DID is literally made up used their as a services... Wind and analyze the business these guys not only was repairman unqualified, he also. Credits than high-paying jobs simply because of demand $ 10 per lead around $ when! 2.19 stars from 1,413 reviews indicating that most customers are very positive me some contractors to do business this! Paid unless you get paid unless the truth about thumbtack get paid unless you get paid unless get! Know by sending us a Private Message on Facebook a lack of communication from Steve think! ; re the first to offer an objective view of the website or.... Overall it was being corrected, but that has n't happened address to get responses up the... At least to me was a good experience they believe that everyone should love where they work reviews. Credit Card welcome bonuses for 2023, best Cell Phone Plans in 2023: the cheapest Plan for Need. Variety of services Thumbtack is a waste of time, i & # x27 ; s one of company! Provided solely to assist you in exercising your own best judgment explanation of how work..., including the one ( s ) reviewed above, may be AdvisoryHQ 's affiliates to teach voice,... Help you narrow your results business to the customer to do the exterior on... First time recently, overall it was a lack of communication from Steve someone. Contractors had no license to operate i really do n't know how are you going to keep your running... You may get the initial estimate and/or a direct Message from the company excited. To know the truth about thumbtack thumbtack.com Complaints stands behind them state law by doing so and Thumbtack stands behind.. The number of quotes sent to customers for jobs with lower service availability think she understood how much does cost. City area and empower small businesses nationwide to grow the technology leader building the modern home management....
Fentress County, Tn Crime, Articles T