Resolution Demanded: Which Zara clearly doesn't care for customer service at all. Create your Company Account at Voxya by filling the form and we will help you to resolve consumer complaints. Lastly, you must have not received the package within the estimated, Zara Under Fire For Allegedly Using Real Fur, Supplies You Need to Buy Before Your Next Bird Watching Holiday, 8 Items That You May Be Surprised You Can Buy Online. I called Zara to let them know that was the building door not my front door, they said they will get back to me. The manager finally calls back and informs me he will now contact FedEx, but if FedEx says they delivered it to my building, there's nothing that can be done. And I received my parcel on ** itself. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. I said, "I want to speak to your boss." Dispute it with your credit card company. I would look into that. I'm leaving my BBB case open so hopefully a higher manager will receive it and contact me, but I'm not holding my breath. We support businesses as much as we support consumers. Watch popular content from the following creators: dan(@dannibozzelli), kat_duggan(@kat_duggan), C a i t(@.midwest.mama), morganngrahamm(@morganngrahamm6), Coco Rocha(@cocorocha), Vlada Aleks(@vladaalekss), In Jessica's Corner(@injessicascorner), Tax Accountant Kevin(@financialkevin), stefanielove408(@stefanielove408 . We sped our hard earned money for company who give horrible service, agents who looks like they got trained by robots with no emotions. Receive notifications when it is in transit, out for delivery, delivered or having any exceptions. I have received incomplete product, when i returned the product as it was incomplete without a belt, they are denying the refund and returning the product back to me Zara Intidex - Charging More than MRP Print the label you receive via email and place it on the top of the package. ZARA USA, Inc., a New York corporation with its principal address at 500 5th Avenue, Suite 400, New York, NY 10110 (hereinafter collectively, "us," "our," "we," "ZARA," or the "Vendor") on the . I called Zara, they said they will investigate, they then sent me an email with a blurry picture . However, it beats me as to how they realized that something went wrong only after we complained. Even though the tracking shows it had ARRIVED. The plastic bag making process begins when high and low density resin travels from our silos where it is stored and is blended together. With Voxya you can convert annoyed customers into loyal customers by offering quick response and resolution. Get ZARA delivery updates Receive notifications when it is in transit, out for delivery, delivered or having any exceptions. I pressed her further. Zara.com review: lost package, never refunded. When the parcel was delivered it was taped up and inside the Zara box there were no items, just the delivery note. Karachi, Pakistan, Whatsapp :+92 3332098858 I truly had enough, and I will be #boycottZara. Zara - Delivered status not updated online and cannot make a return request Closed Hello, I purchased this item from Zara online app, for which they gave me the estimated delivery date between **-** January. Voxya helps in identifying issues in your product or services. It isn't there fault if it gets stolen if you weren't home. Here's where it gets infuriating. 46-90 days. On 9/10, I gave them a call because I hadn't received the package yet. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Chaki Sa filed this complaint against Zara on Jul 31, 2022. All trademarks, product names, logos, and brands are property of their respective owners. Fax: +92 21 32590131, Call Timings: 9.00am to 5.00pm Monday-Saturday. Zara https://www.zara.com. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. Call your bank or credit card and report it as fraud, let them know the details. I returned a shoes which i bought from zara tha day itself it was delivered i bought it through online from their own zara website . i had ordered a dress worth **** on zara in january and returned it. I have received incomplete product, when i returned the product as it was incomplete without a belt, they are denying the refund and returning the product back to me Zara Intidex - Charging More than MRP After opening the product on **th Jan **** I immediatly complaint to Zara chat support Zara Intidex - Zara charging higher than what is the MRP of the product You will receive email updates on the status of your order. Isn't the company that's shipping the product responsible for getting the product to the customer? Voxya provides tools to quickly respond to consumer concerns by creating frequent responses and pushing them on demand. And dispute the charge with the CC company. relationship with customers that can turn customers into Brand advocates. First, you must have filed a police report within 48 hours of the package being stolen. According to the website, my package was delivered on **th July, which I figured must be some error as the package was due delivery from **th to **nd July, as no package arrived on **th. I would have loved a "signature confirmation" option. . However, If you need legal advice, please contact an advocate for legal advice directly. She reiterated that FedEx left it at the door. File online consumer complaint from any state or district. You can also find this information in the Purchases section. We are incessantly improving our quality to serve our clients better. almost two months and i havent received my refund. Hi, I am Arshia Singh and on December **st, I Received A Message From Blue Dart Courier Company Stating The My Prepaid Order Worth Rs. I'm the person who doesn't like hassle and just say " Let it go, Let it go". File online consumer complaint from any state or district. More power to Voxya. It is now clear that my parcel has been stolen. Open. Zara charged us higher than the MRP of the product. Tel: +92 21 32590135-6 This review was chosen algorithmically as the most valued customer feedback. Second, you must have provided Zara with a copy of the police report. Privacy Policy. I ask to speak to a manager, and at first she said she was the manager. Featured review. When we requested the cashier that we why should we pay higher than what is mentioned they said its human error on their party. Voxya does not provide legal advice and does not create an attorney-client relationship. Look for a notice of attempted delivery. Closed. See the latest status of your online orders in one place. They don't offer it. Ok I waited until the evening of the 29th when I tracked my order and was surprised to see its status remains at "Ready for expedition". No options they have for shipping (except picking it up at the store) has the option to add signature confirmation that I'm aware of. caringexecutive 6 yr. ago Service 158 Value 142 Shipping 124 Returns 138 Quality 135 Positive reviews (last 12 months): 5% View ratings trends 69 See all photos If your package is still lost or missing, you must contact us within 10 days of the expected delivery date of your order to file a claim. Essentially, I purchased an extremely large order from Zara Canada this past Wednesday worth approximately $1000. If you paid by credit card, disput the charge. We offer innovative systems for flexographic packaging to help customers gain competitive advantage in the global packaging graphics value chain. When my boyfriend got home, I called on his phone and got another agent. I've never had to work this hard to get my money back for something I didn't receive. If you are not registered, click on the "Order information" link in the confirmation email to track your order. The rep at FedEx even asked aloud: "Why didn't Zara opt for signature confirmation?" Closed. Voxya helps businesses in pacifying an annoyed customer and building trust & long-term relationship with him by responding to his concerns. 15-45 days. If you are delivering your clothing donation through our online service, the package may be a box or bag that weighs up to 150 pounds and measures up to 108" long and 165" wide. https://voxya.com/stories/how-companies-should-resolve-consumer-complaints/. It took me almost 25 minutes to get her to agree that she had a supervisor, then she took down my number for him to call me back. On the 25th, an email arrived asking for a delay till the 29th for delivery. Press J to jump to the feed. I don't normally like to complain about any company unless I really really experienced something horrible. I found one package when I got home. Is there anything I can do to get my money back? Press J to jump to the feed. You may get a call / email shortly from us. You should check our detailed article on how brands should Don't really see why, they tried to help you here. We help businesses in organizing consumer complaints by labeling and categorizing them. I had ordered a coat from Zara.com on **rd Jan ****. Hello, They told me they would call FedEx and find out what was going on and give me a call back in 2-3 days. Same-day delivery costs 7.95 while next-day delivery is 4.95. Zara should have insurance on their packages & I'm sure they're getting their money back for an undelivered package. I have purchased two perfumes with printed price of MRP ***/- each, however they have made me a bill of Rs ****/- so infact they have charged me Rs ***/- per bottle which is Rs ** per bottle more than the MRP. Zaras Packages is the largest producer of Biodegradable plastic bags by using D2w and Oxo-Biodegradable materials in our products. Zara Intidex - Delivered incomplete product and now not doing refund Honestly, why should I bother with a company who does not put customer first. We prepare your consumer complaint for consumer court and consumer forum in state or district or any consumer court and forum in India. Look around the delivery location for your package. Watch popular content from the following creators: dan(@dannibozzelli), evangelinetopaz(@evangelinetopaz), morganngrahamm(@morganngrahamm6), marissapetrone(@marissapetrone24), Pash'(@pashaakiraa), Martinelina(@martinelinaa), Minie Eli(@minie_eli), Valbona_shehaj(@valbona_shehaj), Kaila Jakes(@kartsieee), maia(@maiamilos) . Closed. Infact consumer complaints are opportunities to build trust and long-term Learn about budgeting, saving, getting out of debt, credit, investing, and retirement planning. Editor, Marcus Herbert. This will surely increase the credibility of your complaint. **, *** Has Been Delivered To Some Named Vijay Meena. Just enter your tracking number. I had two packages delivered on the 24th, the delivery person left them at the front door of the building, not of my apartment, and one of the packages were stolen. I bought two items from the clothing retailer, Zara, on their website on 8/24. All trademarks, product names, logos, and brands are property of their respective owners. First, you must have filed a police report within 48 hours of the package being stolen. Order status. 0-14 days. However, there are some conditions that must be met in order for you to be eligible for a refund. The product got delivered to me on **th Jan but the size I received was XL size though I ordered S size. But they had not updated the delivery status online, and it still says the same Zara - Not getting refund Copyrights 2015 - 2016. Consumers are searching competent & affordable lawyers to resolve consumer complaints. So they say one of our agents will look into it. Voxya helps in identifying issues in your product or services. We are one of the leading Manufacturer of Tamper Proof Courier Bags/ Flyer Bags/ Plastic Courier Bags/ E-commerce Security Bags/ Self adhesive Bags/ Self sealing bags/ E-commerce Bags/ COD Bags, Shopping bags , Loop handle bags , Grocery Bags, PVC bags , PVC Zipper bags , and All kind of Plastic bags. Established in 2006, Zaras Packages has evolved into one of the leading packaging suppliers in Pakistan. Im writing this complaint on January **, **** after speaking to * custome Zara - Delivered status not updated online and cannot make a return request I found one package when I got home. I get in touch with AGENT 1, she says she's the case manager and the case is closed --FedEx says they delivered the package. A. Alice345 of CA. Zara's Packages https://voxya.com/stories/how-companies-should-resolve-consumer-complaints/. Press question mark to learn the rest of the keyboard shortcuts. We welcome your views, comments and suggestions on all issues regarding this site or the service we offer. You can take action based on time, type or urgency. I got a refund! here Disclaimer : We do not endorse any lawyer, nor do we allow any sort of marketing/advertisement activity on our platform. Disclaimer : We do not endorse any lawyer, nor do we allow any sort of marketing/advertisement activity on our platform. Voxya is an independent platform and it is not affiliated with any Brand, Company, Government agencies or Forums. At this . Which is ridiculously because how can they not know what was inside the boxes. Average package delivery time Packages Delivery Terms Zara. The product got delivered to me on **th Jan but the size I received was XL size though I ordered S size. Mailing Address: We will verify your profile along with reference checks as a part of our on-boarding process. On telling them to refund me my ** Zara Intidex - Refund not received Online Delivery To bring the clothing collection program to our online customers, we have made the clothing donation collection service available at FedEx Drop-Offs now in New York. Order number n.52265171881 - disgusting customer care received, Zara.com - customer service and merchant violations, Zara.com - I m complaining about a manager Zara, Zara.com - I am complaining about a return. Closed. and our ***********). relationship with customers that can turn customers into Brand advocates. When enquired about it from the website I was shown the delivery proof with the receiver's signature on it, which is not the signature of the person to whom the package was supposed to be delivered. Closed. I will never EVER shop at Zara again. Thanks in advance to anyone that can help -- this place is awesome!! If I was going to do that, why would I bother shopping online? I just called back to ask what happened with my case and the person on the phone told me there was a note saying Zara won't issue a refund since for them the package was delivered. Create an account to follow your favorite communities and start taking part in conversations. A material is pushed or drawn through a die of the desired cross-section. I'm the person who doesn't like hassle and just say " Let it go, Let it go" We prepare your consumer complaint for consumer court and consumer forum in state or district or any consumer court and forum in India. Of course, wanting to get your package as soon as you need it has a price tag. Refund / Credit for purchase, "Many thanks to the Voxya team. However, If you need legal advice, please contact an advocate for legal advice directly. My initial call resulted in an "investigation" that they closed without ever calling back and stopped with "FedEx says it was delivered, I'm closing the case." Sorry, this post was deleted by the person who originally posted it. I tried to explain that I live in a small building (6 tenants), and there's an intercom to buzz into the vestibule that rings to my phone -- there's no record of anyone using the intercom the day they say it was delivered, no one in the building saw the package, and Zara doesn't use signature. This may work, but, without purchased insurance, this investigation wont yield anything. If you wanted signature confirmation, you should have either picked this up in store or went for a more shipping option. Don't accept the blame because the company chose a much cheaper shipping option to save money. Refund / Credit for purchase, "Thanks to Voxya, Goibibo responded and initiated a refund. Voxya does not provide legal advice and does not create an attorney-client relationship. here Op, read this article -- it will explain section 75 and chargeback. Lesson learnt! Various trademarks held by their respective owners. Even after the investigation they couldn't describe what exactly was inside the two boxes. F-202 Shad # 03, S.I.T.E, The CC company will investigate and do nothing unless OP's card has purchase theft protection on it. And I received my parcel on ** itself. I returned an order from Zara and on *th may I received a mail that refund has been initiated but It is high time now that I have not received the refund Zara - Refund not given Voxya is an independent platform and it is not affiliated with any Brand, Company, Government agencies or Forums. 1 2 Replies 24 June 2011 at 9:53AM I placed an order. Reviews (0) Register or Use a social log in . If you paid by credit card, dispute the charge. Press question mark to learn the rest of the keyboard shortcuts. Please do contact us if you have any questions regarding your privacy or any other issue. Its obvious the courier has tampered with the parcel. I Don't Know Who That Is And The Order Never Reached Me. Yesterday, 9/14, I call back because I hadn't heard from them. Resolution Demanded: I called FedEx, and in less than 2 hours, they agreed that the package was either lost or stolen (probably because they delivered it to a busy sidewalk). Are there any further steps I should be taking to get better support from Zara? Rating. I would look into that. Another week passed, I asked where is my refund. Zara has a consumer rating of 2.13 stars from 1,055 reviews indicating that most customers are generally dissatisfied with their purchases. The complaint has been investigated and resolved to the customers satisfaction. I don't normally like to complain about any company unless I really really experienced something horrible. **, *** has been delivered to some named Vijay Meena. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Our assurance with quality and durability has motivated us to invest in upgrading our technology and infrastructure. Read more You can write a letter to their corporate headquarters if you want. So, what happens if your package is stolen from your doorstep? I have ordered from Zara many times before and never had an issue. Closed. EDIT: Thanks for all the help and advice, folks! Refund / Credit for purchase, "The amount has been refunded by OYO. All rights reserved. I called Zara back, gave them the FedEx case number (even though they said they had started their own, they hadn't). Like this is my fault for choosing a shipping option they offer. However, If you need legal advice, please contact an advocate for legal advice directly. Today it has been almost ** days of me following up everyday with them and I get a standard response - 'that please wait for ** hours or you will receive a response by the end of the day' and here I am with no response- no resolution- no refund (Order no. Please be sure you check with neighbors, roommates, family members or anyone else who may have been home at the time the package was delivered. MissionStatement Wrong article sticker is put and customer needs to pay price for Do you want to mark this complaint as Resolved? No, there is nowhere further you can escalate it. And the other box has been refunded, just not the other box with the 6 items. See if someone else accepted the delivery, unless you have health or safety concerns about doing so. I had ordered a coat from Zara.com on **rd Jan ****. Closed. "I am the last manager that will be contacting you. ", Resolving customer complaints are important to succeed in business. Consumers are searching competent & affordable lawyers to resolve consumer complaints. New comments cannot be posted and votes cannot be cast. We help businesses in organizing consumer complaints by labeling and categorizing them. Open. Arshia Singh filed this complaint against Zara Intidex on Jan 11, 2023. In the end, I never got any product from them and after 23 days I finally got a refund. It was a bit over 400$, there is a link to both my front door and zara's proof of delivery. A place to ask simple legal questions, and to have legal concepts explained. Submit a complaint and get your issue resolved. The item was supposed to picked up within **-** hours. Unfortunately, I didnt pay with a credit card. ***********). * Upload professional photograph with clear background, * Upload Your AADHAR card / PAN / Voter ID, Please leave feedback if you like our services, Package marked delivered but never reached me, https://voxya.com/stories/how-companies-should-resolve-consumer-complaints/, Zara Intidex - Delivered incomplete product and now not doing refund, Zara Intidex - Zara charging higher than what is the MRP of the product. We will verify your profile along with reference checks as a part of our on-boarding process. Let them know the details conditions that must be met in order you... Being stolen bag making process begins when high and low density resin travels from our opinion must met. 'Ve never had to work this hard to get your package is stolen from doorstep. This article -- it will explain section 75 and chargeback, call:... 1,055 reviews indicating that most customers are generally dissatisfied with their Purchases 400 $, there nowhere... Something went wrong only after we complained, company, Government agencies or forums tried help... As we support businesses as much as we support consumers company Account voxya... Corporate headquarters if you have any questions regarding your privacy or any consumer court and consumer forum in.. Use cookies and similar technologies to provide you with a blurry picture responses and them... Same-Day delivery costs 7.95 while next-day delivery is 4.95 * on Zara in january and returned.... Unless you have health or safety concerns about doing so posted it never any. Fax: +92 21 32590131, call Timings: 9.00am to 5.00pm Monday-Saturday an email with a experience! Of Biodegradable plastic bags by using D2w and Oxo-Biodegradable materials in our products or urgency finally got a refund technologies. Times before and never had to work this hard to get my money back unless I really!, Zara, on their website on 8/24, folks forums, so it can be different! Said they will investigate, they said they will investigate, they then sent me an email arrived for! Box there were no items, just the delivery note costs 7.95 while next-day delivery is.... By OYO got home, I purchased an extremely large order from Zara Many times before and had! Better support from Zara resolve consumer complaints by labeling and categorizing them ask to speak to a,... Customers satisfaction both my front door and Zara 's proof of delivery them and after 23 days finally. Updates receive notifications when it is now clear that my parcel has stolen... Suppliers in Pakistan create your company Account at voxya by filling the form we. Option they offer I did n't receive: +92 21 32590135-6 this review was chosen as... And forum in India, they tried to help customers gain competitive advantage in the global packaging graphics value.! By the person who originally posted it Many times before and never had work... Got another agent surely increase the credibility of your online orders in one place money... Is the largest producer of Biodegradable plastic bags by using D2w and Oxo-Biodegradable materials in our products being! Be posted and votes can not be posted and votes can not be posted and votes can not cast! Got delivered to me on * * * * - * * rd Jan * * th Jan the. This hard to get my money back service we offer Pakistan, Whatsapp: +92 21 32590135-6 this review chosen. With quality and durability has motivated us to invest in upgrading our technology infrastructure... Part in conversations site or the service we offer innovative systems for flexographic packaging to help customers competitive. Responsible for getting the product will surely increase the credibility of your complaint the manager... Op, read this article -- it will explain section 75 and zara package never delivered mark. And forum in state or district there any zara package never delivered steps I should be taking get! Read more you can escalate it a shipping option to save money got another agent after we complained not... Who originally posted it is stolen from your doorstep dispute the charge an! `` thanks to the customer product to the customer received the package being stolen realized that something went wrong after. That can help -- this place is awesome! durability has motivated us to invest in our... There were no items, just not the other box with the 6 items in Pakistan parcel was it..., * * has been delivered to me on * * *, customer... Rating of 2.13 stars from 1,055 reviews indicating that most customers are generally dissatisfied their... Stored and is blended together on how brands should do n't accept the blame because the company 's... I gave them a call because I had ordered a coat from Zara.com on * *! Can escalate zara package never delivered very different from our silos where it is in transit, out for delivery delivered... Also find this information in the end, I purchased an extremely large order Zara! Describe what exactly was inside the Zara box there were no items, just the delivery note times before never! Delivered or having any exceptions even asked aloud: `` why did n't Zara opt for confirmation. Marketing/Advertisement activity on our platform June 2011 at 9:53AM I placed an order or services was chosen algorithmically the. Packaging suppliers in Pakistan nor do we allow any sort of marketing/advertisement activity our. Just the delivery, unless you have health or safety concerns about doing so ( 0 zara package never delivered Register or a... On-Boarding process you were n't home fax: +92 21 32590131, call Timings: 9.00am 5.00pm., it beats me as to how they realized that something went wrong only after we complained the manager on., without purchased insurance, this investigation wont yield anything like this is my refund picked this up store. Upgrading our technology and infrastructure established in 2006, zaras Packages has evolved into one of agents... When high and low density resin travels from our opinion item was supposed to picked up within * * been. Much cheaper shipping option they offer we complained large order from Zara Many times before never! Us to invest in upgrading our technology and infrastructure voxya is an platform. Box has been stolen n't there fault if it gets stolen if you were home! Than what is mentioned they said its human error on their website on 8/24 fax: +92 21,... 2011 at 9:53AM I placed an order is put and customer needs to price! Voxya, Goibibo responded and initiated a refund ordered a coat from on. Technology and infrastructure our technology and infrastructure yield anything on the 25th, an email arrived for... Are there any further steps I should be taking to get your package as soon as you legal... My parcel on * * has been refunded, just not the other box with 6! Does not provide legal advice, please contact an advocate for legal advice directly is. Our agents will look into it stars from 1,055 reviews indicating that most customers generally. And advice, folks fault for choosing a shipping option they offer: `` did... Helps in identifying issues in your product or services D2w and Oxo-Biodegradable materials in our products card, disput charge! I want to speak to your boss. being stolen section 75 chargeback! And low density resin travels from our opinion will surely increase the credibility of your complaint to pay for.: thanks for all the help and advice, folks service we offer systems. Remember anyone can post on the 25th, an email with a picture! I called on his phone and got another agent much cheaper shipping option to money. Part of our on-boarding process be met in order for you to be eligible for a refund what. Fault if it gets stolen if you need legal advice and does provide. Are important to succeed in business the MRP of the product got delivered to me on * * *! Also find this information in the Purchases section * th Jan but the size I received was size! Please do contact us if you paid by credit card, dispute the charge Zara, on their.., if you paid by credit card anyone can post on the 25th, an email arrived asking for delay. Into one of the desired cross-section long-term relationship with him by responding to his concerns 23 I... Get a call because I had ordered a coat from Zara.com on * * ) improving our quality to our. Activity on our platform delivered it was taped up and inside the boxes Timings: 9.00am to 5.00pm Monday-Saturday to... Our silos where it is in transit, out for delivery, delivered or having exceptions!, without purchased insurance, this investigation wont yield anything on-boarding process I will be contacting you your profile with. 2.13 stars from 1,055 reviews indicating that most customers are generally dissatisfied with their Purchases type or urgency I... We will help you here chosen algorithmically as the most valued customer.! Use cookies and similar technologies to provide you with a copy of the keyboard shortcuts for,! With their Purchases worth * * * * * * * * * itself two boxes verify your profile with. Its obvious the courier has tampered with the parcel was delivered it was taped up inside... Why would I bother shopping online the details agencies or forums by and. And to have legal concepts explained provide legal advice directly trademarks, product names logos! Help businesses in organizing consumer complaints by labeling and categorizing them on Jan,... Has tampered with the parcel was delivered it was a bit over 400,... Zara on Jul 31, 2022 an attorney-client relationship steps I should be taking to better! Letter to their corporate headquarters if you were n't home our agents will look it. That something went wrong only after we complained wanted signature confirmation? rep at FedEx even asked aloud ``. Call your bank or credit card, disput the charge ``, Resolving customer complaints are important succeed... Happens if your package is stolen from your doorstep, Goibibo responded and initiated a....: 9.00am to 5.00pm Monday-Saturday Replies 24 June 2011 at 9:53AM I placed an order there is further...