Reneau was once billed by superiors as a 'dedicated operator' who 'always does an outstanding job', as part of a glowing Facebook post during National Telecommunicator's Week in April 2018. I'm horribly sorry that it wasn't possible'. Police Chief Danny Baker at the time said he could completely understand the 'disgust and concern' people have had over the interaction between the dispatcher and Stevens. Donna Marie Reneau, who previously was 'dispatcher of the year' at the Fort Smith Police Department, resigned Aug. 23, the same day she scolded drowning victim Debra Stevens during a 22-minutes 9-1-1 call, which she was thankful that Baker "personally reached out to her to check on her after the traumatic incident". Thank you for your dedicated service Donna!. The water just didn't appear,' Reneau said. Donna Reneau was working her final shift on August 24 when she received a frantic call from Debra Stevens, 47, having given in her notice two weeks earlier. She was also heard in the call telling Stevens to "shut up.". Only four dispatchers were on the seven911 lines when the flooding started and nineofficers were already out trying to rescue others. 'Am I not on the phone with you trying to get you some help?' Stevens eventually drowned. I don't know how you didn't see it, you had to go right over it. En'Joy" donna reneau dispatcher apology Her emergency call appeared to annoy 911 dispatcher Donna Reneau, who decided to lecture Stevens. I cant get out and Im scared to death, maam. Absolutely', he said. "I'm scared. Donna is one of the dedicated operators that you would hear on the other end of the phone if you called with a problem in the middle of the night Donna is a professional and dedicated operator that always does an outstanding job. faits divers insolites dans le monde; application vision nocturne android. In the 22-minute audio recording of the 911 call, Stevens explains to Reneau that she took a shortcut while driving through the parking lot of an apartment building. She intentional inflicted pain on another human being. 'They had an incredible amount of difficulty getting to the car because of the flood conditions. 5.16am: Rescue boat arrives and is launched. She told the dispatcher that she could see some people standing on their balcony watching and noted she thought it was 'pretty rude' they weren't helping her. That said, he believes it is just people lashing out because they are upset and thatthere isnt anything that would rise to a threat level of concern, as most appear to be from out-of-state and include no specificity.". The Fort Smith Police Department and Fire Department's investigation likely means former Fort Smith dispatcher Donna Reneau will not face charges. The Fort Smith Police Department are sweeping this under the table and refusing to take any criminal action against their employee who failed to do her job and caused a death as a result. Part of the Daily Mail, The Mail on Sunday & Metro Media Group. That's because 911 is usually only a number we dial when there is an actual emergency, and when we're in the thick of dealing with a life-threatening crisis, very often our best social graces go out the window. Dispatcher begins gathering information. This past August, Forth Smith, Ark., 911 operator Donna Reneau was heavily criticized after audio was released of her scolding 47-year-old Debbie Stevens, who panicked after being trapped . Dispatcher Donna Reneau, who was working her last shift because she was quitting, abused the poor woman. 'You're not going to die. By Luke Kenton and Emily Crane For Dailymail.com, Published: 16:27 GMT, 31 August 2019 | Updated: 06:41 GMT, 23 December 2019. There were other factors that contributed to what went wrong. We also call on Fort Smith, Arkansas city officials to thoroughly investigate the Fort Smith Police Department processes, examine this death case and take criminal action against everyone involved in masking this crime - and also against Donna Reneau whose negligence and condescending behavior ultimately contributed to the death of Debra Stevens. However, audio of the 911 call documenting the 22 minute exchange between Reneau and Stevens was released August 22, after the dispatcher and police department faced fierce criticism for how Stevens terrified pleas for help were responded to in her final moments. "I do think that that played a big role in her death," Diane said. When authorities finally located Stevens' car, they pulled her body from the vehicle and tried to perform CPR. Youre not going to die. She's an experienced generalist with a passion for lifestyle, geek news, pop culture, and true crime. The recording (edited to remove sensitive content) was released by the Fort Smith Police Department in an effort to remain as transparent as possible regarding events that transpired during Stevens failed rescue. I dont know these people, but I do know evil when I hear it, one user commented. "This will teach you next time, don't drive in the water," she said, according to a recording of the call . RELATED: 'Uncaring' 911 dispatcher lectures drowning woman moments before she died. DONNA RENEAU. When we are unsuccessful, it hurts.". Did they find her? Fort Smith dispatcher Donna Reneau sparked outrage in August after audio was released of her callous response to Debbie Stevens, 47, who was trapped in her car by floodwaters that eventually. 4.45am: Police unit is dispatched to the scene after clearing previous call. A Fort Smith Police investigation into Debra . The. "And, while the operator's response to this extremely tense and dynamic event sounds calloused and uncaring at times, sincere efforts were being made to locate and save Mrs. Stevens," the police statement added. But what we want to do is not lose sight of the fact first responders were dispatched, the call was bumped in priority, and as much effort was done by our first responders to get to her," Fort Smith City Administrator Carl Geffken said. Stevens repeatedly apologized to the dispatcher, saying she didn't even see the water before she drove into it and that she had never done anything like this before. Donna Reneau was working her final shift on August 24 with the Fort Smith Police Department when she received a frantic call (listen below) from Debra Stevens, 47, after suddenly finding herself trapped in rising flood waters and fearing for her very life. However, the dispatcher was not found to have done anything that would warrant her termination, police said. I don't know why you're freaking out. According to a news release from the Fort . Fort Smith dispatcher Donna Reneau sparked outrage in August after audio was released of her callous response to Debbie Stevens, 47, who was trapped in her car by floodwaters that eventually killed her. Reneau responded. 5NEWS has obtained an exit interview Donna Reneau had with the Fort Smith Police Department four days after the incident. His parents should be apologizing for foisting a criminal like him upon American society. A former Fort Smith 911 dispatcher accused of mishandling a call with a drowning woman has been cleared of wrongdoing following an internal investigation. "The 911 call came in at 4:38 a.m. and was answered by Donna Reneau, who had previously turned in her two . The audio of the 911 call was. Inside Edition attended Stevens' memorial service, which ended up being held in tandem with Stevens' mother's she died just three weeks after her daughter. However Ive been in communication with the fire department chief, were looking at what we maybe can do to increase training., Baker added that if Reneau, who was a certified employee trainer for the department, were to be disciplined, it would have been more of an evaluation of her rudeness/quality of service.. The dispatcher, Donna Reneau, at one point told Stevens to "shut up" during the horrific call, which was recorded and released after Stevens' untimely death. She had previously been commended on the police department's Facebook page for being a 'professional, dedicated and outstanding' dispatcher. Fort Smith Police Chief Danny Baker revealed Thursday that Donna Reneau was working her final shift on August 24 when she received a frantic call from Debra Stevens, 47, having given in her notice two weeks earlier. and 911 dispatcher, Donna Reneau, who was working her last shift after putting in her two weeks notice, is under fire for her "uncaring" response. "This will teach you next time dont drive in the water, said Donna, among other blistering indictments against the dying woman. "I do think that that played a big role in her death," Diane said. In the recording of the 911 call, which drew national attention, 911 operator Donna Reneau told Stevens to "shut up" and chastised her for driving into floodwaters. Since that time she has become an essential member of the unit with experience and knowledge', the post reads. A 911 dispatcher told a drowning woman to "shut up" in the moments before she died on August 24, reports said. vtskeersttning resorb. Tisane Hibiscus Mlisse Feuille De Mrier Bienfait, In a desperate panic, Stevens dialed 911 as her car slowly began submerging beneath the oncoming tide, but rather than hear an empathetic and calming voice on the other end of the line she was told by Reneau: 'Ms Debbie you're going to need to shut up' and 'this will teach you next time don't drive in the water'. Feel like youre always looking at a screen? Reneau responded. This petition starter stood up and took action. A 911 operator who lectured a drowning woman for accidentally driving into rising floodwaters in Arkansas and told her to 'shut up' minutes before she died will not be facing charges after an internal investigation. 5.02am: Responders report they have located the vehicle. Reneau put in her two weeks notice before the woman's drowning, and. Every police officer on duty is busy on other calls. Since Reneau no longer works for the. After an internal investigation, it was deemed that Reneau had violated department policy by acting rude toward Stevens. 'Donna Reneau started her career in the Fort Smith Police Department Communications Center in October 2013. They said the 911 operator had dispatched Fort Smith Fire and Police units to help her but it made it difficult because she couldn't describe her exact location. She's a former 911 dispatcher who used to save lives with her calls daily. As Stevens began to panic, Reneau's responses . Reneau brought up a few key points during her exit interview: Debbie Stevens died after her car was swept away by flash flooding on Kinkead Avenue while delivering papers, Saturday, Aug. 24. ', Reneau, who had been a dispatcher for five years with the department, could be heard telling Stevens to stop and calm down repeatedly throughout the call. Unfortunately, thats what happened to 47-year-old Debra Stevens when she and her car were swept away in a flash flood that had taken over the streets of Fort Smith, Arkansas on August 24. Reneau joined the police's Communications Center in 2013 and went on to train new hires, according to a police department post spotlighting the staffer last year as an "essential member of the . 5NEW Why Fort Smith Dispatcher Resigned; City Leaders Weigh In on Shocking 911 Call, A local Black barbershop honors the community, Arkansas Governor Sanders signs executive order aiming to change foster care, More clouds Wednesday with storms by Thursday, Storm warning fatigue | Alerting Arkansas, A lot of promises were broken to the third shift, She wanted to bring up the idea of possibly having a system where a dispatcher can have a "distress break" after they take a high-stress call, She wanted to bring up on her most recent incident, she felt really good that Chief Baker personally reached out to her to check on her after the traumatic incident. The comments below have not been moderated. Operator Donna Reneau took that call at 4:38am. Emergency dispatcher Donna Reneau told caller Debbie Stevens to "shut up" as Stevens was drowning. Stevens was on the phone with Reneau for 24 minutes as rescue crews searched for her vehicle. According to a statement from the Fort Smith Police Department, the dispatcher, identified as Donna Reneau by local media, was working her last shift as a 911 dispatcher and dispatch trainer when she answered the call early Saturday morning. She also said another reason for her leaving was she felt like there was no way to "move up" within the department. "I do forgive her, even though it's hard," said Rebeca. Reneau had submitted her resignation earlier in August and was on her last shift when Stevenss call came in. Would love your thoughts, please comment. Now, herfamily is speaking out, telling Inside Edition they arefurious at the handling of her emergency. This material may not be published, broadcast, rewritten, or redistributed. The family has set up a GoFundMe page to benefit Stevens' husband, Marcus Stevens. So calm down.'. . Reneau was once billed by superiors as a 'dedicated operator' who 'always does an outstanding job', as part of a glowing Facebook post during National Telecommunicator's Week in April 2018. Story continues below. Stevens explained on the call that she was trapped in her car and that the water flooding the interior was already up to her chest and to make matters worse, she couldn't swim. Reneau submitted her resignation before the incident happened and August 24th was her last day on . Police acknowledged the 911 call sounded 'calloused and uncaring at times' but insisted that 'sincere efforts' were made to try and located Stevens. She said she felt like those that worked the third shift never saw a supervisor, and when people on her shift attempted to call a supervisor, they did not answer. Stevens called 911 before her death, and Reneau answered her call. An external investigation by an outside agency is also taking place. Debra Stevens, 47, of Fort Smith, Arkansas, died after her SUV got stuck in a flash flood while she was delivering newspapers. This job comes with stress and can be very busy at times, but working with the people I do makes it worth it'. 2023 NYP Holdings, Inc. All Rights Reserved. Reneau responded: 'A lot of people have called in on you, so don't think people are just sitting there. The call was taken by dispatcher Donna Reneau who was working her last shift as a 911 operator after putting in her two-weeks' notice of resignation. While clearing Reneau, the investigation called for an overhaul of how 911 operators are hired and trained, the paper said. According to Aric Mitchell, a spokesperson for the department,theyhad to deal with more than 100 death threats of all different types. 06:54 GMT 23 Dec 2019 glasfiberpool installation. It goes on to reveal that Reneau became a certified Communications Training Officer at the beginning of 2018 and was responsible for training new hires at the department. Every police officer on duty is busy on other calls. FORT SMITH, Ark. An internal. 11 Strict Rules That Elon Musk Makes His Girlfriends & Wives Follow, Justin Bieber Suspected As The Father Of Kourtney Kardashian's Son Reign (Instead Of Scott Disick), Why Kate Moss Was 'Scared' & 'Couldn't Get Out Of Bed For Weeks' After Working With Mark Wahlberg. 5.00am: 911 call is disconnected between caller and dispatch. The 911 call came in at 4:38 a.m. and was answered by Donna Reneau, who had previously turned in her two weeks notice and on that day was working her final shift. On August 24, Stevens called 911 at 4:38 a.m. and told Reneau shed been delivering newspapers for the Southwest Times Record when a flash flood washed her SUV off the road. Im sorry maam, I didnt see it, she said. Debbie Stevens, 47, pictured left was on her regular newspaper route when a flash flood swept up her car. Bettering work conditions The department received hundreds of phone calls saying Donna Reneau was disrespectful for scolding Debra Stevens as she sobbed and asked for help. 'I believe that everything was done that was humanely possible given the circumstances at that time to save Ms Stevens life. They're not going to get themselves in danger just because you put yourself in danger.'. Added Stevens' sister-in-law, Rebeca Stevens-Stewart, "Even in those moments her last moments she was still Debbie. 5NEWS has obtained an exit interview. 'Probably having another dispatcher in there at that time would have been helpful but remember we're talking at 4.30 in the morning so getting folks down there to assist with dispatch would have been difficult', Baker said. Volunteers join frantic hunt for aristocrat's missing baby: Hundreds of police and search and rescue experts Father-of-three drowned in hot tub while on weekend break to Welsh seaside with his family, inquest hears. An internal investigation by the Fort Smith police department found that Donna Reneau performed her duties as required, the Arkansas Democrat-Gazette reported. 911 dispatcher, Donna Reneau, who was working her last shift after putting in her two weeks . . "How Mrs. Stevens was talked to was inappropriate, and I think we all agree with that. https://www.dailycelebuk.com/Lifestyle/Horrifying-911-audio-of-dispatcher-lecturing-woman-before-she-drowns--Daily-Mail-Online.html, If you would like to email Fort Smith Police Department directly, it is at: info@fortsmithpd.org. 5.58am: Rescuers get to vehicle and remove Stevens' body. Mitchell told BuzzFeed News that Reneau had submitted her two weeks' notice Aug. 9. King World Productions Inc. 2023 Inside Edition Inc. and CBS interactive Inc., Paramount companies. She told 911: "Please help me, I don't want to die! (KFSM) A former Fort Smith 911 dispatcher accused of mishandling a call with a drowning woman has been cleared of wrongdoing following . RELATED:Lauren Kanarek Shot By Olympian Michael Barisone, Called 911 While Her Fianc Held Him Down. She couldve been deemed to have broken human resource standards if shed still been an employee but nothing to merit a measure of discipline as strict as termination, Pitts wrote. But even in their deepest grief, the family has a message of forgiveness for Reneau. A 911 dispatcher who told a desperate woman to "shut up" moments before she drowned in flooded SUV won't face charges. The views expressed in the contents above are those of our users and do not necessarily reflect the views of MailOnline. Acting Fort Smith Police Chief Danny Baker said Donna Reneau was working her final shift when Debra Stevens died. Pictured above is dashcam video of authorities searching for her car, Reneau could be heard telling the first responders searching for her: 'I'm on the phone with her now and she is legit freaking out. Did they find her? A date has not been set for a memorial service for Stevens. There was a public outcry after audio of Donna Reneau was released of her call with Debbie Stevens, who was in a frenzied panic when her car got stuck in floodwaters. 5.02am: Responders report they have located the vehicle. There were nine officers and four 911 dispatchers on duty at the time. Reneau had submitted her two weeks' notice of resignation earlier in August and was working her last shift as a police dispatcher, according to Fort Smith Interim Police Chief Danny Baker. To leave an online tribute, visitwww.edwardsfuneralhome.com. Donna Reneau had resigned and was working her final shift when she took a . FORT SMITH, Ark. Baker acknowledged Reneau would have faced disciplinary action if she still worked with the department but said he couldn't see anything that would have been cause for termination or a criminal investigation. "Please help me, I don't want to die," Stevens can be heard begging in the 22-minute 911 call previously released by police. Reneau was never charged, and on Friday, the Fort Smith Police Department announced that she had been cleared of any wrongdoing after an internal probe, the paper said. In December 2019, the police released their internal review on Reneau. We The People of the USA call on Fort Smith Police Department management to resign or be removed from their positions for failing to handle this situation with their employee. and When Stevens explained that she hadnt seen the water coming before her car was swept up in it, Reneau made no attempt to mask her disbelief. However, she was once billed by superiors as a dedicated operator who always does an outstanding job, as part of a glowing Facebook post during National Telecommunicators Week in April 2018. Unfortunately, what she's going to be remembered for more than all the calls where she maybe actually helped people is one of the last calls of her career where she berated a drowning woman named Debra Stevens who called 911 for help after getting caught up in a flash flood. . The investigation was. Donna Reneau, who was working her last shift after previously resigning, answered Stevens call for help and at times she can be heard yelling at her before she drowns. Audio recording of the phone call revealed that dispatcher Donna Reneau of Fort Smith, Arkansas, spoke callously to Debbie Stevens, 47, who was on a paper route in the 5800 block of Kinkead Avenue when her car was caught in a flash . The Arkansas 911 dispatcher who scolded a woman crying on the phone before she drowned will not face criminal charges, an internal investigation ruled. Reneau told investigators that she needed to be so stern to get important information from Stevens. ", "I'm sorry if I'm being rude, I'm just scared," Stevens can be heard telling Reneau on the phone. She begged for the dispatcher to send help and said she was scared. Ralph R. Ortega For Dailymail.com Stevens called 911 . We are no longer accepting comments on this article. Donna Reneau, who had resigned and was working her final shift as a Fort Smith Police Department dispatcher, was the person to answer Stevens' call at 4.38am . Next, read about the boy who called 911 on his parents for making him eat a salad. She had previously been commended on the police department's Facebook page for being a 'professional, dedicated and outstanding' dispatcher. Emily Crane For Dailymail.com Woman Killed While on Phone With 911 About Man Roaming the Streets With Sledgehammer: Report, Black Man Detained by Cops After White Woman Calls 911 Because He Stared at Her, 5-Year-Old Boy Tells 911 He Wants Pizza, Cops Oblige, 911 Call After Woman Is Attacked by Gator: Her Right Hand Is Almost Chewed Off. Mayor of Fort Smith, Arkansas Mr. George B. McGill, This site is protected by reCAPTCHA and the Google. When dealing with someone during a critical incident, particularly when the person is in hysterics, it is often necessary to take a stern or commanding tone, or to even raise ones voice, Pitts wrote, according to the Democrat-Gazette. An Arkansas 911 dispatcher who scolded a drowning woman telling her to shut up just moments before she died has been cleared of all wrongdoing following an internal investigation, according to reports. In the released 911 audiotape, Stevens told Reneau she took a shortcut through the parking lot of an apartment complex but was unexpectedly caught up in swift water when she turned out of the lot and onto the 5800 block of Kinkead Avenue. 'No evidence of criminal negligence or activities on former Operator Reneau's part. She had submitted her two-weeks' notice in early August. This material may not be published, broadcast, rewritten, or redistributed. 4.41am: Fire department is dispatched to the scene. . (KFSM) New information has been released about a former Fort Smith 911 dispatcher criticized for her interactions with a drowning woman. As Stevens became more frantic, she kept asking how much longer it would take for first responders to get to her because no one was helping her. "I don't know why you are freaking out. (Facebook/Fort Smith Police Department) An Arkansas woman who called 911 to get help was met with mockery and a lecture by the dispatcher as she was drowning. Fort Smith interim Police Chief Danny Baker said Thursday that Donna Reneau was working her final shift Aug. 24 when Debra Stevens died. The Associated Press contributed. Dispatcher Donna Reneau from the Fort Smith Police Department had given her two-weeks notice and was working her very last shift when 47-year-old Debra Stevens called in. She says the vehicle is now moving in the water'. Stevens explained on the call that she was trapped in her car and that the water flooding the interior was already up to her chest and to make matters worse, she couldn't swim. JAMIE MITCHELL/AP. Even in the edited version of the call, the 911 dispatcher who has been identified as Donna Reneau is noticeably condescending and irate. Ralph R. Ortega For Dailymail.com Do you really care about your brand-new phone? Reneau asked, Youre over there crying for your life. Then, when Stevens says that she is afraid that her car will explode because she sees smoke, Reneau responds, How? Every police officer on duty is busy on other calls. Hopefully, the changes they make to their policies get them back in the good graces of the people. Unable to get out of her car, Stevens made two frantic phone calls: One to her mother-in-law who was also out delivering newspapers and then to 911 to beg for help. Unfortunately, the final call of her career is what she will be remembered for, and how she treated a drowning woman in her final moments could haunt her for the rest of her life. This person right here, let's make her famous for being the sorriest human being in Arkansas right now." Treat went on to say, "As Debra Stevens was swept away in flood waters in Fort Smith last week, this dispatcher did nothing but patronize and belittle her, as she slowly drowned. Graces of the flood conditions a salad she said for a memorial service for Stevens time has! Know why you are freaking out identified as Donna Reneau donna reneau dispatcher apology violated department policy by rude. 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