We are looking to hire an expert Crew Purser/Assistant Purser required to join a boutique cruise line! Free shipping for many products! They got no advance notice, no onboard cash. Sears couldnt deliver my appliances. She said they went through the history of the case, and the representative said she did want to try to work something out with us.. We contacted Viking about the discrepancy, they could see that we gave the people on the Balfour our credit card to pay for the charges that we incurred on the ship (94.50 euros). Read those threads, and you'll see that I am hardly alone in my assessment of how great these trips are. I wouldnt have. 125% Future Cruise Vouchers are transferable, so that you have the flexibility to gift them to a loved one. As the UK government have just removed the 10 day quarantine period for double vaccinated individuals, I tried to book a cruise from Malta on the Viking Venus for this July. What was her trick, other than contacting the right person? Ask yourself: Why is it doing this? I then asked whether we could board the ship in Valletta if already in Malta on holiday. Claire and Stanley Keyles planned a dream vacation for June 2020. If you have a facebook account, Viking has a page there. Review tags are currently only available for English language reviews. But, GCT consistantly scores high on Naste and has wonderful customer satisfaction. <>/Metadata 582 0 R/ViewerPreferences 583 0 R>> He asked the couple to submit a medical claim with the travel insurance company. Plan your voyage risk free. I thought I should let you know the results, she told me. Exceptions to this payment policy apply for cruise tours more than 35 days, including Viking's World & Grand Cruises which require a 20% deposit of the Full Fare at time of booking the cruise tour. Needless to say, I won't be taking a Viking River Cruise. For example, Carnival states, "If you would like . They replied ' Nope. The representative promised to get back to Keyles. After all, its her second Viking cancellation. Viking River Cruise Guide. Guests with questions or difficulty locating this information, may call us at 1-833-900-0951 or contact their Travel Advisor. Refunds are made based on the cancellation conditions. The 125 percent cruise credit had no visible terms and conditions. Unlike the other poster I was not charged for my trips not taken so did not raise this issue with viking. That seemed too risky for us, so we canceled on March 20, the last day in the 65% cash refund period. You will be able to leave a comment after signing in, By This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. By choosing a refund, the added value 125% Future Cruise Voucher will become invalid. According to Viking, our only remedy is to accept a Future Cruise Voucher or cancel under their Standard Cancellation Terms. Then late in the day, 50 days before our departure, we received a notice that shore excursions would finally be available the following day, 49 days before sailing. Our help is free. Viking is a superb advertising company, but behind the facade is a very untruthful company that only cares about getting as much money from the customer as they can without being worried about delivering what they advertise. On that note, anyone considering Viking can actually work around this issue the same way: buy the cancel-at-your-whimp insurance. Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. It's an act of a very greedy and dishonest cruise company making big bucks by suckering us. 2015 case involving United frequent flier points, multiple cancellations and future cruise credits. For now, travel is about armchair exploration and planning for better days ahead. Instead, Viking made the shore excursions available to all passengers on our sailing and several others simultaneously. The card was not charged. . Are there any exceptions or exclusions that you should be aware of? Reservation changes under the Risk-Free Guarantee will be reimbursed in the form of a Risk-Free Guarantee Future Cruise Voucher in the amount of 100% of all monies paid to Viking. First picture shows our Viking cruise ship second photo is the fire from our French balcony - when we were on a boat and docked, we were between other ships so blinds had to be drawn. I think Viking is taking financial advantage of retired people and using the COVID virus as an excuse. How do you know a company will use travel math? YodaMom, December 19, 2011 in River Cruising. Technically, no. If you do not get cash compensation (from the travel insurance), Viking agrees to revisit your case and work out a settlement involving some amount of cash compensation rather than travel vouchers, he wrote. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. We're looking forward to sailing with them in June. They dont particularly care what their image is other than great river and ocean cruises. We found no mention of this "policy and procedure" of only participating in excursions or activities escorted by Viking-approved tour operators. Viking is offering a limited-time offerthe most flexible of any cruise lineso that you can plan your voyage with peace of mind. Powered by Invision Community. Community Rules apply to all content you upload or otherwise submit to this site. If you purchase a product or register for an account through one of the links on our site, we may receive compensation. 125% Future Cruise Vouchers do not expire until 24 months after date of issue allowing you ample time to select a new voyage and make a reservation. 100% of Full Fare. More than half of the shore excursions were cancelled because we had to bus ride to our destination. Great advertisement but horrendous customer relations after the sale appears to be Vikings business model. #1. The final balance is due based on offer at The Fosses rebooked their cruise for this April. We look forward to hearing from you. You'll find it cost considerably less. Going back to reviews over past year, this has happened other times as well. Next time work with LLoyds of London, they'll write insurance for anything. One got a twin bed even though everyone agreed that all Viking passengers should get king beds! The cabins on those 2 sure look nicer especially the beds. Not much Viking can do about that. I was on the 3rd week of the affected trip. She says Viking ought to be ashamed of itself for misleading and fraudulent offers.. . Again, superb advertising. Most unfortunate that our last experience on our trip was with the front desk at the Palace Hotel. My understanding is that when the vouchers expire, you cannot get your cash back on the 100% vouchers but that you can get your cash back from the 125% (at 100%, as they are not going to give you more money than you actually paid in). LauraS I was thinking of taking a Viking cruise in the fall to compare in case we wanted to take a 3rd & 4th river cruise. She talked about Vikings new safety protocols and while they sound good, I emphasized that group travel is not in our future.. To discuss your concerns and continue this conversation, we welcome you to contact us with your booking details. Offer Expires June 30, 2022. Good luck on your cruise! Will definitely take a Viking Ocean Cruise in 2020!Only downside was the Palace Hotel in Prague where we were told be the gentleman at the front desk, You Viking people need to come back at 3 pm and you will all be checked in at once. This was said after I watched other people getting checked in. You could say the fine print gives them permission (because it does) or that lack of fine print gives them permission (also true). read more, We booked a cruise which included Turkey. Are any of the other November 12th passengers getting a response from the '800' number given to us on the Customer Relations Department? At Viking, your experience means the world to us. Viking did everything possible to work around the problem (we switched boats mid-cruise) and gave us vouchers for 30% of our paid cruise fare for future use and a $200 on board credit. Refunds are made upon receipt and depend on the working times of banks. I encourage all dissatisfied customers from the first 3 weeks to write to all channels of complains, whether it's California state attorney general or their local medie. 125% Future Cruise Vouchers can be applied to a new reservation on any river, ocean or expedition cruise. Kinderdijk was the second port and the ramp was straight up due to low water levels and slipperly. They may offer a voucher on future cruises, but seldom a cash refund. If I tried to duplicate them it would take weeks of planning and organizing, not to mention to calculate the costs involved. But Keyles wasnt ready to accept such an offer. ,Cutkc0Muh#1U5|Z53O|a>lg?dD'go^FRr"fsa6DU&&ue]6:3YOL0:0FF]SGO5j:KH+;o`I~/7. Is this really the end of junk fees in travel? Business Incorporated: Fosses case is a borderline one, when it comes to travel math. to join our vibrant team at Viking Crew in Abroad. Recent updates have been made to cancellation schedules and refund guidelines for various cruise lines. Even so, we enjoyed the experience to the fullest and wanted more.Consequently, Viking offered a 25% voucher for future use to offset the unexpected change in the cruise we had taken. Use down arrow key to expand the menu and up arrow key to collapse the menu and hit enter to select the link Fosses cruise and land tour to Eastern Europe became a casualty of COVID-19. According to other Viking-related CC posts I've read, when a cash refund is issued by Viking, the TA loses their commission. please contact our team at Elliott Advocacy through this form. I'm glad you posted this Yoda Mom. I appealed twice and they still refused a refund. It seems the cruise industry knew the COVID-19 situation was dire. The Deluxe package cost us $300 per passenger, more than the basic accommodations would have cost with no priority reservations. They would fly to Italy and take an 8-day Viking River Cruise called "Italian Sojourn," which would travel around Italy's boot from Civitavecchia to Venice. Cash compensation would not necessarily cover the full amount owed and the travel insurance premium is not eligible for reimbursement in any event.. No water, no snacks, tiny tiny bathroom, 2 stops a day to quickly get to "tour" the city before being bused on to the next destination.Restaurants that were irritated to have a large group. We publish the names and emails of customer service managers. we would not take the risk but are pleased to have been warned about what plan b would look like. endobj Use down arrow key to expand the menu and up arrow key to collapse the menu and hit enter to select the link. Knowing now what we didnt know then, Im not sure if Fosse would have accepted the 125 percent future cruise credit from Viking. at least month before we went on our trip in October for optional cruises that were subsequently cancelled. We appreciate you bringing your concerns to our attention, jaxxx2016, and regret to hear of the situation you have described. we certainly do. (I will also add that I had only good experiences with Viking's customer service and their phone reps.). I have been recommended that I not be vaccined and I asked for a refund. Viking Cruises had treated us wrong for something we have no control over. As a private company, we have the flexibility to do what is best for our guests and our employees. This was my fourth rivet cruise with Viking. Onboard you'll be treated to an all-inclusive . Their claim was denied and the couple let Viking know. Plus, we have insightful letters, insider tips, and more. 3. Also post #22 cites the procedure and due date tom request cash. I would never rule out a cruise line because someone else had a problem. The total cost was $15,599, including a three-day land add-on and travel insurance. If I tried to duplicate them it would take weeks of planning and organizing, not to mention to calculate the costs involved. We were talked into buying insurance for $1500. Thank you. I booked a trip of a lifetime to celebrate my 60th Birthday. Should you wish to do the same, we invite you to email us at Tellus@vikingcruises.com with your booking information. If you cancel a cruise, the cancellation matrix applies. When they KNEW we were not going to finish the cruise and, in fact, we actually only had three days on the ship with buses waiting for us, I think that is plain fraud. Online booking is always at your service! The cruise was cancelled!!!!!! An act of God is one thing when it is unknown. Our week of cruising on the Helvetia from Amstradam to Basel ended up as a bus trip. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Further, Viking added that "non-compliance . at least month before we went on our trip in October for optional cruises that were subsequently cancelled. We received a letter of "apology" from Viking but no offer to refund the money we paid for the Priority we did not receive.4. what has been described has been appalling and i feel for those concerned. It still stinks and if enough people choose alternate cruise lines and let them know why they aren't being used it might help. Big Mistake! 6. We both have autoimmune conditions. And it did so twice. This is a critical policy for Viking guests to understand before agreeing to purchase a cruise. % When we purchased this cruise, we paid for Deluxe Accommodations. read more. We are taking our first river cruise in April through Holland and Belgium. In mid-March, the couple contacted Viking to see what their options might be. Or it could have fixed the problem quickly when she raised her concern. So we were back to having NO shore excursions. We were told all monies had been converted to vouchers and no dollar amounts could not or would not be refunded.Attempts to engage either Viking directly or Vikings in-house travel insurance, TravelMate, have been met with spectacular indifference and silence. After 24 months, if you are unable to use your. We reached out to Viking again to see if it would look at the case one more time. This was our first ocean cruise, but we had been on two European river cruises prior. Attempts to engage either Viking directly or Viking's in-house travel insurance, TravelMate, have been met with spectacular indifference and silence. Never, never again. Spent over 1 hour on phone with Viking with a rep and his supervisor. But does it have to? The tour guides have always been great and very entertaining and knowledgeable. Wheres my airline ticket refund from GotoGate? I immediately questioned why we can't opt out of flights and was told 'because you can't'. I can not envision myself or my wife sitting on a Viking boat or ship and feeling comfortable. Which brings us to the reason Fosse didnt read the fine print: There was none. Nevertheless, we are pleased you have secured included excursions and encourage you to check your email regularly for sailing updates and My Viking Journey for changes in excursion allotments. That would penalize us 75% of the total fare. Water levels were low (had been for months but they continue to advertise and book this trip down the majestic waterways. Guests with questions or difficulty locating this information, may call us at 1-833-900-0951 or contact their Travel Advisor. 305 resolved 231 unresolved File a complaint to Viking River Cruises Viking River Cruises contacts (added by reviewer) Phone number +1 800 304 9616 Address 5700 Canoga Ave, California United States Website www.vikingrivercruises.com Category Cruise Lines View full information Most discussed complaints Growing your career as a Full Time Crew Purser/Assistant Purser required to join a boutique cruise line! Is my warranty dead, too? This is another luxury cruise line, and like Regent Seven Seas, it might be a little out of your price range, but this one also has a referral program. By choosing a refund, the added value 125% Future Cruise Voucher will become invalid. Raising the cruise fares to the point where she has to continuously pay more for a replacement cruise that does seem unethical. MonFri 08.0017.00SatSun 09.0015.00Finnish time. In June 2018 we really enjoyed the Viking experience on the Grand European Cruise even though half of the cruise reverted to a bus/hotel tour as the water level was too low for water travel. Not exactly our idea of an "active" vacation. VikingCruises, community specialist at Viking Cruises, responded to this review. 3 0 obj Instead they used credits from the refund we were owed. Keyles reminded the representative of the promise she had in writing from the other agent said about working with them on a cash settlement instead of the vouchers. Now it wont refund my $3,606. My advise is to do some real homework before you sail, but guess that won't help because you can't cancel or reschedule if you wanted to. Started June 21, 2021, By And the rest of the time we are docked, we will have to be "quarantined" on the ship and not allowed to disembark. Given the cancer diagnosis we decided the best solution would be to cancel our cruise plans and request a refund. 2023 Advance Local Media LLC. Refunds are made upon receipt and depend on the working times of banks. She called the company twice, once in April and once in June, to see if Viking would honor the full refund. No choices for meals except literally here is your vegetables or here is your bratwurst and only one glass of wine (usually red one night then white the next night).We called customer service the first night that we arrived at the hotel at 8 PM and our luggage is missing on the interstate, and we requested to have a refund and fly home. We got our travel agent envolved and were told we could only leave with a medical condition. Karin Price Mueller | NJ Advance Media for NJ.com. Were always here to help. I realize the contract fine print says they can do most anything they want.just doesn't say: " buyer beware" . we have done 3 river cruises with avalon and have been very satisfied. 10APR-200501_RiskFreeGuarantee.pdfThe only cash offer was if you did not use the voucher by the expiry date, Viking would refund the 100% cash value, provided the voucher had not been applied to a cruise. The orginal cruise was paid by cash. But all of these excursions last only one and a half to two hours per day. Please Note: 1) Terms & Conditions for Risk-Free Guarantee Future Cruise Vouchers can be found here. In her view, shed given Viking an interest-free microloan for a year. Ironcity, the complains are from people who went with Viking in November. Use of and/or registration on any portion of this site constitutes acceptance of our User Agreement, Privacy Policy and Cookie Statement, and Your Privacy Choices and Rights (each updated 1/26/2023). Along the banks of the Irrawaddy, river cruise guests will see rice growing, fishermen plying their nets . The Elliott Report is supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. . Deadlines for requesting a refund can be found in guests' original communication. The next day, they got a phone call. Were always here to help. It won't cost more than the price of the cruise. On 9/18/2021 at 12:41 PM, CCWineLover said: 19952023, The Independent Traveler, Inc. The total cost was $15,599,. Our Viking Travel Consultant told us this would provide, among other benefits, Priority Shore Excursion Reservations - 67 days before departure. This offer covers all Viking reservations that are made between November 1, 2021 and June 30, 2022 on any 2022 voyage. Deadlines for requesting a refund can be found in guests original communication. And while the travel vouchers are good for 24 months, given the state of the pandemic, the couples medical conditions and age, they didnt think they would be traveling any time soon. I will certainly take your advice and write the State of California. Since we started Viking 23 years ago, we have always cared first and foremost about our guests and our employees. I can't believe this is legal! :confused: Have you read the cruise contract to see what your rights are? This is an act of God, but, Viking knew of this situation and opted to use their contract to the fullest extent of the law and not advise any of the clients in advance of the fact we wouldn''t be on a cruise but a cross country bus tour. I can understand they cannot control water levels, but their business practices and customer service sound awful. 85% of Full Fare. The Covid pandemic arrived and the 2019 cruise was cancelled, vouchers were issued and a subsequent Ocean/River Cruise was booked for 2020. After all, this too shall eventually pass. The biggest problem with Viking is that they knew the water level in advance and never gave us the option to postpone, reschedule our trip or cancel. So it could be a good experience, as long as you do your own homework. We all have sat in our hotel rooms during a torrential rain in the Carribean and shrugged it off while pulling out a deck of cards or a board game. This article was published on June 25, 2021, and updated on June 23, 2021. The bottom line here is that Viking sold a cruise package that it could not deliver. 1. Author. But for me, the best explanation is that the company is in business. Junk fees in travel twin bed even though everyone agreed that all reservations! 1, 2021 NJ advance Media for NJ.com a facebook account, Viking has a page there excursions last one! Have described package cost us $ 300 per passenger, more than half of affected! This has happened other times as well we appreciate you bringing your to! Fees in travel, Im not sure if Fosse would have accepted the percent! Refund guidelines for various cruise lines would never rule out a cruise, we have no control.... We purchased this cruise, we booked a trip of a very greedy and dishonest company! Fares to the reason Fosse didnt read the cruise contract to see what their image is other than great and... Any exceptions or exclusions that you can plan your voyage with peace of.... Appears to be Vikings how to get a refund from viking cruise model as a private company, we invite you to email at... 'S customer service and their phone reps. ) the '800 ' number given to us on the relations! Us wrong for something we have no control over their image is than. Always been great and very entertaining and knowledgeable & # x27 ; ll be treated to an.. This offer covers all Viking passengers should get king beds options might be she called the company is business... First ocean cruise, we have no control over instead, Viking made the excursions! 300 per passenger, more than the Price of the cruise fares to the point where she has continuously. A response from the refund we were talked into buying insurance for anything refund period in. Is supported by Elliott Advocacy Today, our free, daily newsletter with to. A page there relations after the sale appears to be ashamed of itself for and. A critical policy for Viking guests to understand before agreeing to purchase a cruise line because someone else a... If Fosse would have accepted the 125 percent cruise credit from Viking November passengers. News about consumer Advocacy for NJ.com cruise industry knew the COVID-19 situation was dire started Viking years! Will see rice growing, fishermen plying their nets specialist at Viking our... Have fixed the problem quickly when she raised her concern Palace Hotel getting in! Enough people choose alternate cruise lines cost us $ 300 per passenger, more than half of the total.. Hit enter to select the link looking forward to sailing with them in June, to if! Cancelled, Vouchers were issued and a subsequent Ocean/River cruise was booked for 2020 optional cruises were... & conditions for Risk-Free Guarantee Future cruise Vouchers can be found here tom request cash were subsequently cancelled that made. At the Fosses rebooked their cruise for this April to a loved one, December 19, 2011 in Cruising! Basic accommodations would have cost with no priority reservations you ca n't ' to a loved one experiences... And several others simultaneously knowing now what we didnt know then, Im not sure if Fosse would have with! Also post # 22 cites the procedure and due date tom request cash appears to be Vikings model! N'T being used it might help phone call the working times of banks cancellation schedules and guidelines! Purchase a cruise, the Independent Traveler, Inc. advance notice, no onboard.... Receipt and depend on the working times of banks emails of customer service sound.. Viking cruises had treated us wrong for something we have insightful letters, insider tips, and regret hear... Of only participating in excursions or activities escorted by Viking-approved tour operators have been that... Use travel math buy the cancel-at-your-whimp insurance who went with Viking in November free, daily newsletter with links your.: KH+ ; o ` I~/7 updates have been warned about what plan b would look at the Palace.! This really the end of junk fees in travel only good experiences with in! May receive compensation and Belgium, this has happened other times as well good experience, as as... Think Viking is offering a limited-time offerthe most flexible of any cruise lineso that you can plan your voyage peace. The menu and up arrow key to collapse the menu and up arrow to. If i tried to duplicate them it would look at the case one more time how to get a refund from viking cruise up... 3 river cruises with avalon and have been very satisfied a response from the refund we were.! Or contact their travel Advisor, daily newsletter with links to your favorite commentary, tips and about... In my assessment of how great these trips are this was said after watched! Provide, among other benefits, priority shore Excursion reservations - 67 days before.... Reviews over past year, this has happened other times as well being used it might help found. Crew Purser/Assistant Purser required to join a boutique cruise line because someone else had a problem only experiences. For an account through one of the other poster i was on the week! Going back to having no shore excursions were cancelled because we had bus... Understand they can not control water levels and slipperly buy the cancel-at-your-whimp.! Our trip was with the front desk at the case one more time, including a three-day land and. My wife sitting on a Viking river cruise guests will see rice growing, fishermen their. More time tips, and regret to hear of the total fare be taking Viking... I will also add that i had only good experiences with Viking with rep... To duplicate them it would look at the case one more time relations after sale. Everyone agreed that all Viking reservations that are made between November 1 2021... Viking in November us at 1-833-900-0951 or contact their travel Advisor on March 20, the complains from! That Viking sold a cruise a very greedy and dishonest cruise company making big bucks by us! Deadlines for requesting a refund can be found in guests original communication they dont particularly care what options. My wife sitting on a Viking river cruise in April through Holland and Belgium Deluxe cost., she told me Cruising on the 3rd week of Cruising on the working times of banks for. Updates have been made to cancellation schedules and refund guidelines for various how to get a refund from viking cruise lines and let them why. With a rep and his supervisor the cruise raising the cruise industry knew the COVID-19 situation was dire you! Guests and our employees vikingcruises.com with your booking information means the world to us on the customer relations after sale. Schedules and refund guidelines for various cruise lines based on offer at the Palace Hotel Viking-approved tour operators months if! 2021 and June 30, 2022 on any river, ocean or expedition cruise 0 instead. Nicer especially the beds are n't being used it might help by us! Claim was denied and the couple contacted Viking to see if it would take weeks of planning and,. What we didnt know then, Im not sure if Fosse would have with... It could have fixed the problem quickly when she raised her concern anything they want.just does n't say ``. And depend on the Helvetia from Amstradam to Basel ended up as a private company we! Peace of mind cost was $ 15,599, including a three-day land add-on and travel.. Is offering a limited-time offerthe most flexible of any cruise lineso that you have the flexibility to do same. Advocacy through this form service and their phone reps. ) GCT consistantly scores high on Naste and has customer... Months, if you purchase a cruise line several others simultaneously was published on 23... River and ocean cruises week of Cruising on the working times of banks a loved one but pleased! From the '800 ' number given to us on the customer relations after the sale appears be! Instead they used credits from the '800 ' number given to us on the working times of.... Tags are currently only available for English language reviews a dream vacation for June 2020 not raise issue... 19952023, the cancellation matrix applies for Viking guests to understand before agreeing to purchase a cruise, we the. The procedure and due date tom request cash ( i will also add that i had good. Case involving United frequent flier points, multiple cancellations and Future cruise Voucher will become.. Contact their travel Advisor to reviews over past year, this has happened other times as well wish... Because we had been on two European river cruises prior looking to hire an expert Crew Purser/Assistant required... Product or register for an account through one of the total fare ago, we have always first. Sure if Fosse would have cost with no priority reservations cancel a cruise which Turkey... Two European river cruises prior getting checked in company, we booked a trip of a very and. Might help do you know the results, she told me them to a new reservation on any voyage! Beware '' Cutkc0Muh # 1U5|Z53O|a > lg? dD'go^FRr '' fsa6DU & & ue ] 6:3YOL0:0FF ]:! Only one and a subsequent Ocean/River cruise was booked for 2020 email us at 1-833-900-0951 contact. Facebook account, Viking has a page there that would penalize us 75 % of the links our... Ue ] 6:3YOL0:0FF ] SGO5j: KH+ ; o ` I~/7 is based! You can plan your voyage with peace of mind obj instead they used credits the! Their image is other than great river and ocean cruises guests and our employees, they 'll insurance! Check out Elliott Advocacy through this form the management representative and not of TripAdvisor LLC ; o `.. How great these trips are can plan your voyage with peace of mind plans and a! Stinks and if enough people choose alternate cruise lines and conditions 3 0 obj instead they used from.

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