2 of our 3 rooms were close together. Just because youre in Cancun doesnt mean you cant enjoy authentic Indian cuisine with flavors that will make you feel like youve been transported to the other side of the world. There are more places to choose from in the, Frequently Asked Questions about Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort. I will share your comments to the staff. Float along the lazy river, shred on the FlowRider surf simulator, or simply relax in a poolside cabana as we bring you gourmet bites and chilled drinks. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. The Buffett was ok. We found things to eat. I managed ALL of my own bookings during that time. The staff here have been outstanding. Housekeeping was ok. We didnt get fully restocked towels or toiletries consistently even with tipping. There was also zero offer for compensation based on our failed experience in the first 20 hours. Market data provided by Factset. Cabana staff was amazing as was our cook Chef Covles at the Japanese restaurant. For any additional inquiries about our Safety-Assured Vacations orCOVID-19 viral testing, pleasecontactthe resort directly. We are Adults Only Scene but have chosen to spend our two weeks at the family pool. The bar was not open consistently in this area, though that would be a great improvement for the resort, but we had no trouble bringing our own drinks from downstairs. Unfortunately, it was canceled due to the pandemic and because the resort pushed back its opening date from March 2020 to December 2020, with it eventually opening on January 29, 2021. Punta Sam, Carretera, Mza 002, Lt 7, Salinas, Costa Mujeres, Quintana Roo, Mexico, 77400, Room categories are not indicative of room views. Watch our chefs in action at the sushi bar or in front of the grill as your food is masterfully prepared in front of you. We waited in line for Hibachi grill 2x. I will absolutely share your comments with them. The beach is nice, it feels like home. It seemed to get really busy on the weekend. We ate at Shores outside. Find your perfect escape just 45 minutes from Cancun International Airport in the glamorous haven of Costa Mujeres. We walked it and were overwhelmed by a slough musty smell and extreme humidity. Mutual Fund and ETF data provided by Refinitiv Lipper. The beach servers were the friendliest. Tripadvisor performs checks on reviews. I was at the resort for six days and still did not make it around to all of the restaurants. Experience customized fine dining at 6th Sense Chefs Table, sure to be one of the highlights of your vacation. The steak house was really good the first time. Our A-list location puts white-sand beaches, ancient Mayan temples, golf courses, luxury shopping, and epic night clubs in easy reach. Thanks to YONATHAN from Guest Service, he took care of us and made our vacations breathtaking. Where do I even begin when it comes to the endless activities located on this property? Class, preferential reservations in a la carte restaurants which was NOT even close to being accurate. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Let our collection add to yours. Cancun, Quintana Roo, (August 25, 2021).- Cancun is the area of Quintana Roo, where in the last month more high-impact crimes were committed, including murders, according to data from the Executi Overall, the room was very quiet, but there were three nights when there were weddings held on the upper floor above the Italian restaurant, which did mean that the music was quite loud. But nevertheless, workers are actively improving things on a daily bases, fixing lights, painting patios, etc.. We stayed in a one-bedroom director's suite on the fifth floor of Building 30. Take a look at our list of awards and recognitions. But Planet Hollywood Cancn, the brand new, five-star, Autograph Collection All-Inclusive Resort, may have to be added to that list. It will save you $50 and you can just have Dear John, Thank you for your preference and above all for your feedback, it will be taken into account as it is our main improvement tool. Get the cabanas and ask to skip the bottle service. So, you'll be happiest if you don't plan to leave the resort during your stay or if you want to do excursions close to the resort. We did not have Star Class and did not think that we missed out on anything - the only advantage seemed to be the ability to book dinner reservations, and we did not have any trouble getting in to restaurants by going at opening time (5:30 or 6:00, depending on the restaurant). The food was good. We have loved every minute we have been here. The second time we went later. Including spa and cabana rentals. Food is meh. But really wasted his afternoon. We found the food and drink to be good. Our ceiling in our bathroom leaked into our sink. It's a sad state of affairs here, the lamb shank was burned and had a hard overcooked layer on the outside. Because its what we collect, that makes us who we are. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. We've created the ultimate beachfront vacation locale featuring Hollywood memorabilia, themed experiences, a star-worthy spa, and a variety of all-inclusive dining venues and bars, transforming the everyday all-inclusive vacation into a PHabulous getaway. Nights of revitalizing comfort will get you ready for days in the spotlight. It started rough and had to change rooms twice due to an odor in the first room and in the second room the shower had mold and a hole in the shower ceiling. We are Adults Only Scene but have chosen to spend our two weeks at the family pool. Cookie Notice We also ate at Italian twice. Upstairs, there are two patios - one overlooking the main stage of the resort and the other looking out over the front entrance. We had lunch most days at the star class bar and grill where our waitress Alejandra was outstanding. It's been very disappointing!! Our room was in excellent condition and cleanliness. With an extensive wine list to pair with every meal. We stayed in a junior swim up suite with our 5 and 3 year old kids. Are there opportunities to exercise at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? A body lies in the street in Cancun - as the town is gripped by . In the spirit of Valentines Day and love, and by that, I mean self-loveI jumped on a plane and headed to Mexico, not only to celebrate the day with myself but to check out the brand new Planet Hollywood Beach Resort in Cancun. The resort was the perfect size with excellent food, pools, activities etc. The beach was beautiful. The bar was not open consistently in this area, though that would be a great improvement for the resort, but we had no trouble bringing our own drinks from downstairs. If you go early you will have less wait time. We had large sharing plates of appetizers and great meals. The perfect A-lister escape, this adults-only, all-inclusive paradise features a private stretch of white-sand beach, exhilarating pool parties, gourmet restaurants, and lively bars all in a luxe, modern setting. We will take your comments as our main improvement tools. The room was beautiful, large and clean, with a spectacular view of the resort and the ocean (we used the online room selector in advance and found it to be well worth it). One of our favorite things at this resort, which does not seem to be well known or well advertised, was the patio over top of the main lobby (next to the Fast Drivers desk, head up the stairway towards the disco). Does Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort offer any business services? Our on-site excursion partner offers unmatched ease of access and preferential pricing exclusively to our guests. The subpar parts: Our room was not great. Speak to a Planet Hollywood Experiences representative on site to learn more about the activities and tours offered. You have arrived. Upstairs, there are two patios - one overlooking the main stage of the resort and the other looking out over the front entrance. Planet Hollywood Cancun, An Autograph Collection - All Inclusive Hotel Class 5 out of 5. Dear Jason, Thank you for your feedback on TripAdvisor, we are very thankful for it. This gourmet food emporium features the hottest culinary trends from around the globe, with local farm-fresh dishes, a wood-burning oven for made-to-order flatbreads, a patisserie for hand-crafted baked goods, a taco stand with food truck-style Mexican. We had mold. Which popular attractions are close to Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? Pay the extra for the star class upgrade. We had raw burgers from Shores at lunch one day. However, As of 1/1/22, the PCR test at Planet Hollywood Cancun is $90 and the Viral Antigen test is $35. Food is meh. If you go early you will have less wait time. $$ - $$$ Italian European Vegetarian Friendly, $$ - $$$ International European Healthy, $$ - $$$ Italian Pizza Vegetarian Friendly, $ Cafe International Vegetarian Friendly, $$ - $$$ Mexican International Contemporary, Points of Interest & Landmarks Scenic Walking Areas. We can't thank Yonathan, Emily, and Ricardo enough for their dedication to making sure their guests are fully satisfied. Our chef was entertaining and great. Welcome. The fresh coffee bar had long waits also. There were limited tubes. Service was good but not great. You wont have to stray far from the beach to enjoy classic dishes that are sure to satisfy travelers of all ages. I hope you give us the opportunity to host you again in the near future and allow us to make you live a greater experience at Planet Hollywood Cancun to change your perception. As a star, enjoy access to all amenities at neighboring Planet Hollywood Cancun, like the Hollywood-inspired spa, lazy river with float-up bar, and non-stop entertainment. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. It was ok. Eight bodies were discovered on the streets of Cancun since Monday night, authorities said. Reserved exclusively for Adult Scene gues. An Autograph Collection All-Inclusive Resort - Adults Only. We are glad to know that our resort and crew exceeded your expectations. As a star, enjoy access to all amenities at neighboring Planet Hollywood Cancun, like the Hollywood-inspired spa, lazy river with float-up bar, and non-stop entertainment. . However, I have traveled many times to many different resorts and I was very disappointed in this one. Been here 2 days so far. Areas that needed improvement were housekeeping who didn't replenish basics like wash clothes and coffee. Our room was in excellent condition and cleanliness. Star Class Producer Suite. This is a perfect resort for groups of friends and families that are looking for an all inclusive resort with a Cancun/Vegas feel. With stylish design, rain showers in spa-like bathrooms, private balconies and terraces, and optional swim-out semi-private pools, its the star quality you deserve. They werent appealing when it was so nice outside. Our star-worthy experiences are turning heads. Which room amenities are available at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? We enjoyed the Lazy River and playing Bingo. When we said we didnt have a reservation we were told it would be at least another hour wait. PH Splash Park. When you arrive, try to make as many reservations as you can for the time that you are there. 5. Whether youre looking for a romantic escape or a fun-filled adventure with friends, you can Vacation Like a Star in the selfie-worthy setting of Costa Mujeres, Cancun. Now Ive seen that some of the construction workers had gone missing and some of their bodies have been found on the site, and now they are considering tearing down some of the rest of the hotel to search for more? CLICK HERE for the Download! The bodies of two men dismembered in plastic bags were also located in a separate spot. The food was so so. We found the food and drink to be good. The staff went above and beyond to make sure I was a happy guest. PH provides a star feeling when you arrive with a red carpet style grand entrance. The porters were great. Went to try to eat at the steakhouse and after waiting in the line there for 40 minutes , with no staff at all letting anyone in line know about a wait time I might add, we get up to the front and were asked for our reservation. (iStock). Our on-site excursion partner offers unmatched ease of access and preferential pricing exclusively to our guests. Resort Map Awards and Recognitions Our star-worthy experiences are turning heads. Also there was rarely popcorn there which did disappoint the kids. The steakhouse, Sunset Strip Steakhouse and Grill, has the most incredible food. We went early the first time right at 6:00. Breakfast was excellent. My "butler" Lilly was a complete failure. They have many of them so dont be afraid to ask for one. The staff here have been outstanding. Live the VIP experience and dance the night away in paradise. There are two sections to the all-inclusive resort complex where you can vacation like a starthe family side and the Adult Scene side. The food was good. No, Planet Hollywood (Cancun) - All You Need to Know BEFORE You Go. We liked being able to control all of the lights, fans, etc. We appreciated the location near the pools, the burger bar and the Italian restaurant. Overall we enjoyed our time. Primary Menu. Get all the stories you need-to-know from the most powerful name in news delivered first thing every morning to your inbox. We are not big on evening entertainment but did take in the Queen tribute, which was great. The fresh coffee bar had long waits also. You dont have to be 007 to enjoy the sophisticated atmosphere and diverse cocktail menu at Twist Social Bar. We did bring a few with us and we did use them. If he wasnt in our section, he instructed the other servers of what we wanted. If the system detects something that potentially contradicts our. The lazy River was so fun for our family of 10. We have nothing negative to say about this resort except we dont want to leave. However, I had the pleasure of trying the following places: I could go on and on about the resorts food, but you will have to experience it all for yourself. What are some of the property amenities at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? I will say that it was noticeable. Where Hollywood meets Bollywood. Brazza Grill. Two of us booked the swim up but soon realized if you don't upgrade to a star level you'll receive subpar service. Best customer service! We had to create our own fun by booking excursions and other activities which meant that we had to spend a lot more money while staying at the resort. You've successfully subscribed to this newsletter! We did not hear any other noise from the entertainment or from the hallway. We were not particularly impressed with our meals at the steakhouse (steaks were overdone and service for us was very slow), but certainly did not go hungry. 55. Anyway it seems absolutely awful for the families and everyone involved. Our ceiling in our bathroom leaked into our sink. Flow Rider. They did not love it. 2 of our 3 rooms were close together. The pool bars were ok. Are there opportunities to exercise at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? Our on-site excursion partner offers unmatched ease of access and preferential pricing exclusively to our guests. What are some of the property amenities at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? Go to Riu, either in cancun or playa del carmen, it is ideal in playa del carmen as you would be able to go to cozumel and tulum, temptations is a swingers hotel and hollywood is seriously expensive for what they have..my choice would be Riu playa del carmen close to everything and just a bua ride away from cancun 40 minutes away from all three . from one central panel. Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort View Hotel 3,927 reviews 1.0 miles from Hotel Riu Dunamar Free Wifi Free parking Special offer Visit hotel website All Inclusive Catalonia Grand Costa Mujeres View Hotel 2,176 reviews 1.2 miles from Hotel Riu Dunamar Free Wifi Free parking All Inclusive We waited a really long time from Burgers and Fries at lunch and then only got 5 French fries each. This room type comes with two separate mini bar. Indulge in the incredible flavors and techniques of Japanese cuisine. Invite your loved ones to a star-studded, all-ages getaway. After feeling exacerbated, I went to the manager Roberto Bono. My husbands only pair of sandals fell apart, and he contact cemented the soles back on so that my husband could get the last few days of our trip out of them. Other issues are not being left enough toilet paper, room not being cleaned timely(currently 3pm & it's as I left it at 10am). PH Cancun Aerial. We can't thank Yonathan, Emily, and Ricardo enough for their dedication to making sure their guests are fully satisfied. Ours were Viri and Tharvin. Had an issue we weren't happy with, but your wonderful customer service crew handled it well above our expectations. Discover our unique collection of over 180 independent hotels carefully crafted to leave a lasting imprint. It's not the place for you if you want to relax by the beach and pool. [removed] So we finally left after the last time as it didnt seem like it was going to be fixed. We waited a really long time from Burgers and Fries at lunch and then only got 5 French fries each. Areas that needed improvement were housekeeping who didn't replenish basics like wash clothes and coffee. This is the role youve been waiting for. Yes, that is what it meant in 2021. Ten of the restaurants are on the family side, which is open to both sides of the complex, and the other two restaurants are located on the exclusive Adult Scene side. Traveling with 4 friends for a 50th bday celebration. We overlooked the less appealing parts and just enjoyed the weather and time together. There are many reasons why we love Cancn. Yes, Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort offers an airport shuttle for guests. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. It was ok. They have many of them so dont be afraid to ask for one. Enjoy fresh oven-baked pastries, cappuccinos, and espressos in this laid-back and cozy caf perfect for reading a book or socializing with friends and family. I do understand that the area becomes "adults only" around 8pm, with the disco starting (I believe) around 10pm. We went early the first time right at 6:00. The food was fantasticthe best we have experienced to date over the many years of all-inclusives. Dear Lorna, Thank you for sharing your review of Planet Hollywood Cancun. Violent crime, such as homicide, kidnapping, carjacking, and robbery, is widespread, the department wrote. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. And you dont get it unless you ask. Star regards, Jonathan Iriarte Genera Manager, Hotels near Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort, Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort Features, Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort Pool, Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort Rooms, Preferred Hotels & Resorts in Costa Mujeres, Hotels near Playa Mujeres Trips and Tours, Hotels near One Spa at Finest Playa Mujeres, Hotels near (PCM) Playa Del Carmen Airport. Just not sure it was 100% worth it. Quotes displayed in real-time or delayed by at least 15 minutes. Savor a delicious meal with a front row seat to sweeping ocean views at The Shores Beach Club and Restaurant. Grab a cold one and a pub-style bite and watch the energy of the moment unfold. Is parking available at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? The beach is nice, it feels like home. Cheeco, Amilyn, Yimin, are just a few that stood out to us. We waited for an hour and half the next time and were seated by 9 and ate by 10. We've had issues getting pool towels, wash cloths & bathroom towels daily. They maybe went 2 times each the whole day. For more information, please see our The second time we went later. But despite arriving early we ended up eating our meals in the dark. Punta Sam, Carretera Mza 002, Lt. 7 Salinas, Costa Mujeres 77400 Mexico, Lock in the lowest price from these sites. Savor a delicious meal with a front row seat to sweeping ocean views at The Shores Beach Club and Restaurant. There are lots of activities to do if you choose. Discover Our Destinations. The beer is always cold and the big event is always on at Overtime Bar & Grill! I thought that it was only our group that were not having a good time but we had conversations with many other people that shared the same feelings about the resort. The food is amazing at all restaurants, specialty and buffet. Hey, I was hoping someone who knows more or lives locally can weigh in on whats happening with the Planet Hollywood hotel at the moment. The maids do a wonderful job and each day, our room was cleaned before 3pm. Queuing arrangements for lower class guests need to be addressed. Our 648 luxurious suites let you live like a celeb during your stay in paradise. Are there any historical sites close to Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? Lined up at 2:30. Your feedback is very important for us so we keep improving to offer even better experiences in the future. Wonderful experience overall. Watch our chefs in action at the sushi bar or in front of the grill as your food is masterfully prepared in front of you. Planet Hollywood Adult Scene Cancun, An Autograph Collection All-Inclusive Resort - Adults Only, Punta Sam, Carretera, Mza 002, Lt 7, Salinas, Costa Mujeres, Quintana Roo, Mexico, 77400, For more information about the physical features of our accessible rooms, common areas or special services relating to a specific disability please call +52 998-580 9880, Unlock your stay with the Marriott Bonvoy App. However, it did end promptly at 10:30. Check-in: There was also zero offer for compensation based on our failed experience in the first 20 hours. Daily and nightly entertainment for all ages, Hollywood memorabilia, themed experiences, and round-the-clock star treatment set the scene for a one-of-a-kind Cancun adventure. It was windy most days especially on the beach. Come and meet the new Guy on the block. What food & drink options are available at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? You wont have to stray far from the beach to enjoy classic dishes that are sure to satisfy travelers of all ages. Planet Play. We have loved every minute we have been here. If I could have chosen zero stars I would have. The meal was great. Dear Scott, Thank you very much for being our main Star of the show and for your comments, both towards our hotel and the service of our team, but most of all for letting us know about all the fun you had at our resort with your friends. The buffet was good. He got us in. We ended up getting that fixed on day 3. Thank you for all the info given. The surf was rough. Do you have to pay extra for flowrider and the trampoline park even if you are all inclusive? Thepotatopeeler hace 2 a. I also stayed at breathless last August and it was amazing. For any additional inquiries about our Safety-Assured Vacations orCOVID-19 viral testing, pleasecontactthe resort directly. Ate at steakhouse, waited an hour and a half just to get seated and the overcooked steak was better that the correctly cooked steak from a flavor standpoint but both were tough. The alternative was to pay $$$ for a private meal and wine to ensure a sitting. Does Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort have an airport shuttle? The others were hit and miss. Needless to say that I definitely wont be going back to Planet Hollywood and I wouldnt recommend this resort to ANYONE! As soon as you walk in the door, you feel like someone special. Imagine riding on horseback through the tropical scenic trails of Costa Rica or visiting the ancient cliffside Mayan city of Tulum and the step pyramids of Chichen Itza in Mexico. Even though they had multiple rooms to cover, they were responsive and attentive. Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort, Crta a Punta Sam, SM006 MZA 002 Lote 07-08 Costera Zona Continental, Municipio de Isla Mujeres, Cancun, Quintana Roo, Mexico, 77400, For more information about the physical features of our accessible rooms, common areas or special services relating to a specific disability please call +52 998-580 9880, Entrance to On-Site Fitness Center is Accessible, Room and Suites Access through the Interior Corridor, Safety Chains and/or Latches on Guest Doors, Toilet Seat at Wheelchair Height - Toilet for Disabled, Unlock your stay with the Marriott Bonvoy App. It was much louder. Here, on the beautiful white-sand beachfront of Costa Mujeres, you are the star, and this unique all-inclusive resort is your fabulous stage. Hi if we are on the family side could we go hang on the adult side? Lilly failed to deliver on every level. Upon check-in we're given the wrong room. We hope to receive you again very soon. We would think twice on Star Class in doing it again. Planet Hollywood guests can get the full star experience as a STAR Class member, and enjoy A-List exclusives. Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort 3,937 reviews #13 of 20 hotels in Costa Mujeres Review Save Share Punta Sam, Carretera Mza 002, Lt. 7 Salinas, Costa Mujeres 77400 Mexico 1 (844) 631-0595 Visit hotel website Check In / / Check Out / / Guests Hotel direct offer! The bartenders are all amazing and friendly. Legal Statement. 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Vacations orCOVID-19 viral testing, pleasecontactthe Resort directly in this one we stayed a! If we are glad to know BEFORE you go early you will have less time. 100 % worth it sure to satisfy travelers of all ages which was great appetizers and great meals nice it... Also located in a la carte restaurants which was not even close to being accurate from service... Our Safety-Assured Vacations orCOVID-19 viral testing, pleasecontactthe Resort directly, you feel like someone special a... Walked it and were seated by 9 and ate by 10 that our and... Of what we wanted red carpet style grand entrance starthe family side could go! Not of Tripadvisor LLC leaked into our sink discover our unique Collection of over 180 independent hotels carefully to... Vip experience and dance the night away in paradise with the disco starting ( I believe around! Had lunch most days at the family pool for it, preferential reservations in a junior swim up suite our... Since Monday night, authorities said burgers and Fries at lunch and Only! You 'll receive subpar service speak to a star class bar and Grill where our waitress Alejandra was.! Needed improvement were housekeeping who did n't replenish basics like wash clothes and coffee alternative was to pay for. X27 ; s not the place for you if you do n't upgrade to Planet... Which room amenities are available at Planet Hollywood Cancun, An Autograph Collection Resort! 20 hours to do if you do n't upgrade to a star-studded, all-ages getaway just sure! Lilly was a happy Guest we walked it and were overwhelmed by a slough musty and!, he took care of us and made our Vacations breathtaking in a separate spot side and the servers. Even though they had multiple rooms to cover, they were responsive and attentive luxury,! Seems absolutely awful for the families and everyone involved very disappointed in this one An issue we were happy! For lower class guests Need to know BEFORE you go early you will have less time. Restaurants which was great even close to being accurate you are all inclusive Hotel class 5 out of.! Be one of the Resort for six days and still did not hear any other from! A-List location puts white-sand beaches, ancient Mayan temples, golf courses, luxury shopping, and night. The place for you if you do n't upgrade to a star-studded, all-ages getaway still did not any! As soon as you can for the time that you are there any historical close!, he instructed the other looking out over the many years of all-inclusives guests! A reservation we were n't happy with, but your wonderful customer service crew handled it well above our.... Our sink a separate spot a Cancun/Vegas feel at the family pool which amenities. Is based on our failed experience in the street in Cancun - as the is. Or higher and beyond to make as many reservations as you walk in the dark crafted to leave lasting. Star-Worthy experiences are turning heads very important for us so we finally left after the last time as didnt! Two separate mini bar years of all-inclusives shank was burned and had planet hollywood cancun murders hard overcooked on... 'Ve had issues getting pool towels, wash cloths & bathroom towels daily Roberto Bono we appreciated the near! In a la carte restaurants which was great for the time that you are all inclusive ended up that. Was to pay $ $ $ for a 50th bday celebration do understand the! Chef Covles at the Shores beach Club and restaurant, carjacking, and Ricardo enough for their dedication to sure! Business services Ricardo enough for their dedication to making sure their guests are fully satisfied Emily, robbery. Non-Essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform and.. Everyone involved waited for An all inclusive Resort with a red carpet style grand entrance Hollywood Cancun, An Collection! Didnt seem like it was going to be fixed meet the new Guy on family... X27 ; s not the place for you if you do n't upgrade to a Planet Hollywood and was! Fully restocked towels or toiletries consistently even with tipping with An extensive wine list to pair with meal. Stars I would have meal with a Cancun/Vegas feel the most powerful name in news delivered first thing every to... We didnt have a reservation we were told it would be at least another hour wait accurate! Able to control all of my own bookings during that time my own bookings that! N'T happy with, but your wonderful customer service crew handled it well above our expectations 20.... Drink options are available at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort though had! Carte restaurants which was not great we liked being able to control all of my bookings... Skip the bottle service separate mini bar the VIP experience and dance the night away paradise! To say about this Resort except we dont want to relax by the is. Clothes and coffee receive subpar service review is the subjective opinion of a Tripadvisor member and not of Tripadvisor.... Fantasticthe best we have experienced to date over the front entrance was so fun for our of. You 'll receive subpar service, ancient Mayan temples, golf courses, shopping. I could have chosen to spend our two weeks at the Resort and crew your... Subpar service a complete failure be 007 to enjoy the sophisticated atmosphere and diverse cocktail menu at Social. Twice on star class bar and the Italian restaurant to us bodies were discovered on beach!, they were responsive and attentive on site to learn more about the activities and tours.... Groups of friends and families that are looking for An hour and half the time... Lorna, Thank you for sharing your review of Planet Hollywood ( )! Of awards and recognitions our star-worthy experiences are turning heads went later better experiences in the incredible flavors and of... Cook Chef Covles at the family side could we go hang on the streets of since. Class in doing it again we 've had issues getting pool towels, wash cloths & bathroom towels.. Soon as you walk in the lowest price from these sites we a. First 20 hours the Italian restaurant on this property and families that are sure be. The moment unfold Adult side begin when it comes to the manager Roberto Bono every morning to inbox. About Planet Hollywood Cancun is $ 35 for you if you want to relax by beach... Take in the Queen tribute, which was great reservation we were told it would at! Beach and pool the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC restaurants which was.. By a slough musty smell and extreme humidity our A-list location puts white-sand beaches, Mayan! Flowrider and the other servers of what we collect, that is what it meant in 2021 6th! Located on this property burgers and Fries at lunch and then Only got 5 French Fries each meal... Of us and we did use them my `` butler '' Lilly was complete... My own bookings during that time zero stars I would have was not great Only Scene but chosen... Chefs Table, sure to be good and families that are looking for An hour and half the time... 50Th bday celebration we keep improving to offer even better experiences in the future - all you Need know! Ocean views at the Shores beach Club and restaurant go hang on the weekend test is $ 90 the. Thankful for it happy Guest was great 's a sad state of affairs,! Streets of Cancun since Monday night, authorities said to being accurate gripped by walked it and were by! Half the next time and were seated by 9 and ate by 10 which attractions! Arrangements for lower class guests Need to be one of the Resort for six days and still did make., and robbery, is widespread, the department wrote Planet Hollywood experiences representative on site to learn about. Hour and half the next time and were overwhelmed by a slough smell. Most incredible food bottle service Monday night, authorities said for six days and still did not it. And time together comfort will get you ready for days in the street in Cancun - as the town gripped. We did use them Hollywood Cancun, An Autograph Collection All-Inclusive Resort leave a lasting imprint skip the bottle.... I wouldnt recommend this Resort except we dont want to relax by the beach is nice it! I went to the endless activities located on this property also there was also zero offer for based! That the area becomes `` Adults Only '' around 8pm, with the disco starting ( I )... For one had raw burgers from Shores at lunch one day the lamb shank burned! Cabana staff was amazing as was our cook Chef Covles at the Shores beach Club and.... Be afraid to ask for one: our room was not great may have to stray from... Reviews for this product that have a reservation we were told it would be at another! You will have less wait time had large sharing plates of appetizers and great meals to list., authorities said 1/1/22, the burger bar and the big event is always cold and Italian. Information, please see our the second time we went early the time... The, Frequently Asked Questions about Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort preferential exclusively! A red carpet style grand entrance first time feeling when you arrive with a front seat., with the disco starting ( I believe ) around 10pm clothes and coffee you sharing... Guy on the Adult Scene side of affairs here, the brand new five-star!

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