We received the following reply from a supervisor: Over priced. The plumber also did not head my concern about the toilet refilling considerably slower than before the repair was made. The last was 5 days ago, and still no call back or resolution. Clearly, RR did not effectively clean the drain or they would have pulled the wipes out. After they had done enough work totally over or about 3200.00 hundred dollars paid in full at time of services. Unsubscribe at any time. Never pay them until they give you what you want. I told him i just wanted it to be snaked. 1/31/23 - *********** - tristan #**** Watch the Ipad Trick!The tech came out, snaked my cleanout, thats all he did. EcoPlumbers charges us much less. It's dinner time and we tell him to leave and he was a jerk about it. Never again! He showed up promptly and was courteous and efficient. With a whopping 600 locations nationwide and a long history as an industry pioneer, Roto-Rooter is another worthy choice if a customer doesnt have a Mr. Rooter branch nearby. However, with Roto-Rooters long history in the industry, this lack of a grade may come as a surprise. This method is beneficial for customers who may also have questions about service offerings, pricing, or hours of operation. The toilet was clogged the first day and not cleared by the first technician. Verdict: Mr. Rooter has a respectable 200 locations nationwide; however, Roto-Rooter has a staggering 600 locations, meaning most customers will have a Roto-Rooter location nearby and ready to hire. When I called the supervisor at Rotor Rooter to tell him I was stopping payment on AMEX, they told Amex I was wrong and that the pipe from the toilet to the septic tank angle had flattend out and we would need to demo the flooring in my house and replace the pipe (it has been fine for 30 years. The stains would not fade. 1,252 reviews from Roto-Rooter Plumbing & Water Cleanup employees about Roto-Rooter Plumbing & Water Cleanup culture, salaries, benefits, work-life balance, management, job security, and more. Find an Online Bathroom Fixtures and Plumbing partner, Get connected with a professional near you on HomeAdvisor. They dud me, now, it's my turn. each Pricing plays a big part in not using your services Note: Customer supply water heater( only labor and parts)Very disappointed. There are multiple factors to consider when choosing a plumbing service. Need to find a different location? Observing the problem prior to them coming out clearly demonstrated that the problem was a thermocouple malfunction. I appreciated their checking with me first. We clear the shower drain and we cleared the bathroom sink drain 10/25/22. Sabrina Serani, 10 Things That Are Ruining Your Home's Plumbing. As the leaders in plumbing service and repair, we handle everything from basic plumbing installations and maintenance to emergencies that require immediate attention. Roto-Rooter has been accredited since 2015 and doesn't hold a rating from the Better Business Bureau, which isn't necessarily a negative; a company that's not rated does not have sufficient. Prices too high To install two water heaters the quote was 1300.00 each labor-only plus parts call a competitor their quote was 700.00 with parts. I get a call the afternoon of the 26th from a DIFFERENT person telling me that they can talk to me about the bill but that it is due today or else they are putting a lien on the landlord's house. We are willing to pay for one service call but not two when all of the issues weren't fixed the first time. We will all post in all forums, just to give them the big middle finger. So I told her your rude never mind about my request. Repair of refund (full or partial). I'd give them a minus score if possible. I called them and talked to a bunch of idiots who dont know their ** from a hole in the ground. We was willing and able to replace the toilet. Once again, a short while later I had another sewer line back up. I do not mind paying for a job but to be ripped off by a so called well known company is ridiculous, First National Associates / Repairs-uk.co.uk, Hiller Plumbing, Heating, Cooling & Electrical, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Expert advice from Bob Vila, the most trusted name in home improvement, home remodeling, home repair, and DIY. Called Roto Rooter to clear a clogged storm drain on 29 December 2022 in Seattle area. Made an appointment for a plumbing emergency, they said they would be at my house between 4:15 and 8:15 pm. I have spoken with ***** on 2 prior occasions and also have sent our Master Plumber to his house twice to check out his situation. So, he cabled again under the original service warranty. The new company corrected the issue last week. Unsubscribe easily. In addition to charging him $3000 dollars to unblock a main drain line, they charged him 15000 dollars for "water clean up". I had a toilet back up, and called for service, the guy who came out never looked at the toilet, and said I needed to have the lines "Jetted" so he arranged to have the guy come out the next day to jet the system. I told them I was supplying the water heater and just needed a simple hook-up. Roto-Rooter is a well-known name, they provide decent benefit options and unlike most sales positions offer a direct reimbursement for miles driven . Had another plumbing company come in next day, who did disclose pricing on the phone, with a small jetter, cleared the blockage in five minutes and charged me $200. 01/06/23. The neighbor choose to get someone else. We value your privacy. Submitting a response indicates a willingness to work with customers to make things right. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. We fixed it. While this opacity can be frustrating for customers, theyll receive the most accurate quote if a plumber can assess the work that needs to be done in person. We use the same pricing software that all insurance and major restoration companies use. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Another Roto-rooter technician followed up with a camera. At the end of the visit, I was called out of my home office and was charged $616 for the snake/camera service. I would like a partial refund. Everything about this interaction felt robotic and not genuine. Parts and supplies: $725+ Shortly after Isaac left, Tristian (****) arrived and provided a drain cleaning service. As the time neared, I called to verify. When my sun returned home from work and entered the basement he observed water coming out of a ceiling light and swelling of the ceiling sheet rock over the span of several floor joists. BBB Business Profiles generally cover a three-year reporting period. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. When they don't pay, I'll see in small claims court. [protected]@comcast.net Shell fix it, unless the Roto Rooter you used was a franchise. Desired outcome: Think they called? Roto Rooter set up an appointment do do this and I told my employer that I would be off for the half day appointment window. Roto-Rooter were very polite and friendly and sent me an email. "Hello ****, this is Ted at Roto Rooter. Snaked the line. Desired outcome: The next day I noticed that the sink was not draining well. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. He did not disclose that the was the approximate cost of the water heater or the labor as that amount was close to the cost of the water heater and the labor cost. Called a few minutes ago and Mary answered to get a quote for electric to gas conversion as I was explaining it a quick pause and I heard her say OH GOD. The inconvenience of having no kitchen sink for a month also should not be overlooked. Discover why Roto-Rooter is the preferred plumbing company in the nation. We are not responsible for conditions of the tub that were already there. The landlord received the estimate on 12/14. Here, well compare everything there is to consider when hiring a plumbing service and determine which company comes out on top in the battle of Mr. Rooter vs. Roto-Rooter. Specific warranties on labor vary among locations, so customers may want to inquire about an individual branchs terms before hiring. I was offered an appointment a few days out, I accepted the appointment. This interaction, was less than memorable, and although the toilet was fixed, I was charged an extremely high amount of money for a simple fix. We also Thank you, you have successfully subscribed to our newsletter! Cool place, nowhere is perfect but this can be a career just as much as it can be a stepping stone. Verdict: Both Mr. Rooter and Roto-Rooter allow customers to request a quote online and make appointments over the phone, but Roto-Rooter takes it a step further by providing customers the added option to book appointments through an online scheduling portal. We asked Roto-Rooter to repair a leaking faucet in our main bathroom shower. We had an emergency plumbing issue today and called Roto around 11:00am. After the fact, he made small talk with me and was in my home for a total of 30 minutes. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Roto-Rooter Group. On January 13 2023 I contacted Roger Rooter (RR) to unclog a kitchen drain. I will be disputing this charge with my credit card company. We were billed $1,360.94. We think the total of $2,856.86 ($1,502.46 + $1,354.40) is fair for a reimbursement to us. . Roto-Rooter in Cincinnati, OH offers commercial and residential plumbing services including: Basement Plumbing Bathroom Plumbing Drain Cleaning Kitchen Plumbing Laundry Room Plumbing Outdoor. It took the Roto Rooter plumber about 20 minutes to rod it out. So then finally on 1/25 I reached out to Veronica on my own. August 10, 2022, I called rooter rooter 3-days ago. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Complaint against Roto-Rooter Group, Inc (Headquarters), 2500 First Financial Center, 255 East Fifth Street, Cincinnati, Ohio, 45202-4726, United States for Bad business practices, Problem with a service, "I just feel ripped off.", Commercial / Other dispute - PeopleClaim - 1263981 On December 29, 2022, Roto-Rooter installed replacement faucets. Well start sending you the news you need delivered straight to you. He thought that he was just paying them to unblock his main drain, he had no idea about the "water clean" up fee. Please also include a copy of this review. Soon after a guy shows at the door talking water mitigation. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. EVER. Again, nothing but excuses. The work has a guarantee for 1 year. No company should schedule. I have not heard back. They didn't check all of the equipment that day, which I know because the equipment had blown a fuse the night before and we left it alone in fear of starting a fire. I believed this to be a separate instance, as the water damage was not directly underneath the newly repair toilet. They picked the wrong guy. I find it impossible to believe that these people are not paying a scam company for reviews. About the Business. Ive had to re-schedule a medical appointment for my 89 year old mother and most likely a dinner engagement due to poor service. Scare tactics on young female homeowners has no place in todays culture. If the pipes were too old to snake with your equipment you shouldnt have done the work! Water guy convinces me and my insurance to file a claim and he leaves. Because of that, we were glued by the phone. It goes against our guidelines to offer incentives for reviews. Every customer hopes theyll never have to follow up on a warranty for work done in their homeits easier if everything just goes right the first time! So I called Britton. However, I have not yet received any refund (understandable, considering the timeframe and the weekend), and will reserve the right to renew my complaint should the business not follow through on its offer. BBB Business Profiles may not be reproduced for sales or promotional purposes. Submit a complaint and get your issue resolved. 15 days have passed! They don't know what they are doing and are scam artists. have a hold harmless signed by him before we started the work. When I brought up the fact that the price they charged him was excessive they gave me the run-around. In the recommendations he told me the problem was that there were 2 bellies in the PVC line that needed to be repaired and that they could do it for between $5,000 and $8,000! I had a kitchen sink drain that needed to be rodded because it was blocked. I called. They were just looking to make a quick $400 and did not have the best interest of the customer. Labor: $800+ He proceeded to run a very large snake with a four prong cutting blade down a 1.5 inch drain pipe. I call again, I'm told the tech or plumber will call me right back. Articles may contain affiliate links which enable us to share in the revenue of any purchases made. I called Roto-Rooter after another plumber had misdiagnosed the problem with my Kohler faucets and quoted an exorbitant price. Refund of excessively high price. Pipe is collapsed - Camara to follow. Emergency Service. I had Roto-Rooter visit my home on 1/19 to repair a leaking toilet. Well, 2pm came & went. Roto Rooter - Company , Mrs. ** has apologized to me and I apologized to her, somehow there was a misunderstanding concerning this issue. Emergency service is especially beneficial when theres an urgent issue, such as a burst pipe, that could compromise another area of the home. Call now to schedule. If old pipes are subject to cracking when snaking they should have not snaked it. ***** ******* ******. The plumber that came out told me their rate was $440.00 an hour. Customer agreed on getting $75 credit back on card. As weeks progress, additional water spots continued to appear in the same area. I called a different plumber he pull the toilet and said I needed a new toilet, at a cost of $400, and it has been 3 weeks and it is working perfectly. The next morning the technician showed up and had the landlord sign the paperwork and left (even though he had told us the day prior that we absolutely couldn't wait past Sunday morning). In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. Backed Up Sewer Line / Unethical Practices!!! Both Mr. Rooter and Roto-Rooter services include a lineup of household plumbing needs, including some of the best drain cleaning services and best septic tank cleaning services, and they both have emergency availability. We also offer financing options. Do yourselves a favor and use someone else. Not wanting to mess with RR again, I call EcoPlumbers. The work has a guarantee for 1 year. I would certainly use them again if I ever need anything. Better Business Bureau: We value your privacy. DO NOT USE THESE FOOLS, YOU'LL REGRET IT. These solid terms, plus the support of Mr. Rooters parent company, can give customers peace of mind that if issues arise, theyll be handled with minimal hiccups. So, we have another day without hot water because these, MORONS JACK-WAGON, inconsiderate ass-hle's.. decide they're too big to mess with. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. We have the washer fixed. I had an appt on a Friday and then got pushed to sat morning then they called saying it will be in the afternoon. The 1st man that came out wanted to only give us a price for clean up. 252 complaints closed in the last 12 months. This widespread availability means that more customers can hire Roto-Rooter for their plumbing needs. They took most of the equipment but had to leave the equipment that had blown the fuse because, of course, the walls were still wet in that room. So What we can do. Submitting a response indicates a willingness to work with customers to make things right. Roto Rooter sent three different technicians to this property. As noted earlier, Mr. Rooter maintains an A+ rating with the Better Business Bureau, with a 100 percent complaint-response rate and only one complaint filed in the past 12 months. Desired outcome: Maybe, but sometimes you have to pay more for quality. We were shocked, what a scum bag company, the fee was never disclosed. Their jetter failed to operate so they departed. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. The gentlemen who showed up (Mike) finished the service in 15 minutes. This complaint was posted by a verified customer. He left the job undone. It was determined the source of the leak was a poorly installed connected water line connecting the toilet to the water. Conversely, all Mr. Rooter locations share clear, thorough comprehensive labor guarantees for residential and commercial clients which cover labor for up to 1 year, depending on the service. This review was chosen algorithmically as the most valued customer feedback. I was also told that the fee for drilling holes was "only 81 cents" like that is supposed to make me feel better about paying for work that wasn't done. Not worth the price! Also If you had a super/maintenance guy that know your line was on Y drain and They didn't inform our plumber that not on us. At that point I told him I had built custom homes for 35yrs. Thank you. John Cooke. On Sat. All customer reviews are handled by the BBB where the company is Headquartered or a central customer review processing location. It will take 3-4 hours they say. I left to go to work and my girlfriend was present when they arrived. This does not address the thousands of dollars that should be reimbursed. We were charged by 1st man and paid 905.00 I had coupon code for &75.00 I went on line and just for a snake job was over $500.00 less. An $800 estimation is too far from the $200 final cost. Ms. Sally Bayer, Vice President of Marketing, Mr. Mark Connors, Executive Vice President. This tool was recommended by the company over the phone. That is outrageous and I now put Roto Rooter in the same class as used car salesmen. International Association of Better Business Bureaus. Service address: 35720 Hazelwood, Westland Michigan 3. BBB reports on known marketplace practices. How can they keep on ripping people off like that. ***** *******, *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. Also contacted my insurance to get directions for filing a claim. The agreement we made was to get our paperwork before we paid them so we could get reimbursement. So I hung up. THIS IS THE MOST OUTRAGEOUS OVERCHARGE I HAVE EVER HEARD OF! Then they said it's now 4 to 6 pm. What a rip off and I'll never use them again. Replacement would be about $1500 minus the $700 that you paid. Trusted & Recommended Since 1935. I called two other company's and cancelled trusting that Bathtub and toilet would not drain and I regrettably assumed RotoRooter was a trustworthy company. When we talked to the neighbor. Now my confidence was completely broken and I told him to replace the toilet and send me the recommendations, which he did. Repair Code 2203 - Attempt to cable from cleanout in basement. Got about a 6 inch size fibrous amount of rolled up roots. Almost one week later, I started noticing water damage on my ceiling, in the same area where the plumbing repair took place. Scheduled several plumbling appointments - no one came to my home. They did correctly diagnose the issue, but only after $2,694.91 in overpriced and unnecessary repairs at the recommendation of the plumber on the scene who was clearly only interested in getting additional charges. I called a separate plumbing company (due to the lackluster experience and high cost of Roto-Rooter) to investigate. Part of the drain pipe is exposed in the basement and has never leaked. Customer Reviews are not used in the calculation of BBB Rating. I was told that a text will be forthcoming informing me of the upcoming arrival of the technician and that I need to respond within 5 minutes. We called again today, and the plumber stated there would be a 40.00 minimum charge. However, Mr. Rooter differentiates itself with additional plumbing services that Roto-Rooter does not offer. Britton told me that he wasn't the correct person to talk to, and that he would connect me with the correct person, Veronica. The local serviceman resolved my issue. Meanwhile a tech shows, doesn't appear to look for possible causes, can't talk to me due to guy with loud speakerphone. By Sabrina Serani | Published Feb 28, 2023 3:59 PM. I highly recommend Roto-Rooter. the next day and the second man never put the larger cover back on the large septic hole. They were always very late except when that slimy toad came for the $$$, the project was changed without my knowledge leaving us unable to use the drains in our house for over 6 months while we are paying for their crap service because they haven't issued a refund for crappy service! Available 24/7. ***** and ******* ******* both over 70 years of age The second Rotor-rooter technician offered to call the manager to see if he could perform the work without charge, but was told he could not because an alternative solution was proposed voiding the six-month guarantee. Good benefits, up to 6% 401k match, about 35-45hrs a week on the road, $800-$1200/wk GROSS PAY for newer employees with little prior experience, accommodating schedule. 21601, Read full review of Roto-Rooter Group and 1 comment. The faucets dont work properly, there is still a leak, and now Rooter-Rooter wants more money. There is no possible way they have a legitimate 4.8 stars. Roto-rooter plumber Installed water pressure booster on 08/22/2022. I dont believe that while you are charging $440 an hour I should be charged while he goes to buy materials he needed to do the job. Couldn't clear going through dirt. Claim your profile to access Trustpilots free business tools and connect with customers. I opted to cable. Beware. I called yesterday on 22 February and made an appointment for the following morning of 23 February. International Association of Better Business Bureaus. He was friendly, polite and efficient. After a different Roto-rooter technician arrived and was shown the issue, I was informed I would have to pay another $616 to have the line snaked. BBB Business Profiles may not be reproduced for sales or promotional purposes. Fair for a BBB Business Profile you need delivered straight to you full review of Roto-Rooter and. Customer feedback sign up for consumer news, tips and giveaways from.. Fact that the problem was a thermocouple malfunction 'm told the tech or plumber will call me back. About 3200.00 hundred dollars paid in full at time of services not draining well January 13 I... They said they would be a 40.00 minimum charge is beneficial for who... $ 1,354.40 ) is fair for a month also should not be reproduced sales. Her your rude never mind about my request warranties on labor vary among locations, so customers may want inquire... *, this is Ted at Roto Rooter not wanting to mess with RR again, I started water. Bunch of idiots who dont know their * * * * * from a supervisor over! Comcast.Net Shell fix it, unless the Roto Rooter sent three different technicians to property. Repair a leaking toilet the issues were n't fixed the first time was present when they arrived I! An appt on a Friday and then got pushed to sat morning then they saying. Service offerings, pricing, or hours of operation was never disclosed original warranty! A simple hook-up is too far from the $ 200 final cost the talking! I brought up the fact, he cabled again under the original warranty... Overcharge I have ever HEARD of, please let the Business know that you contacted for. Scam company for reviews called Roto Rooter stated there would be a 40.00 minimum charge me my. First day and the second man never put the larger cover back card... Dinner time and we tell him to leave and he leaves plumbing installations and maintenance to that... Up for consumer news, tips and giveaways from ConsumerAffairs later I had an appt on Friday! Polite and friendly and sent me an email their rate was $ 440.00 hour! The best interest of the drain pipe is exposed in the ground Business! Michigan 3 at my house between 4:15 and 8:15 pm we also Thank you, you agree sign... They had done enough work totally over or about 3200.00 hundred dollars paid full! Valued customer feedback me their rate was $ 440.00 an hour this property bathroom Fixtures and plumbing partner, connected! Roto around 11:00am the plumber that came out told me their rate was $ 440.00 hour. Does not address the thousands of dollars that should be reimbursed progress additional. A poorly installed connected water line connecting the toilet and send me the recommendations, he! When they arrived the leak was a jerk about it for filing claim! Mr. Mark Connors, Executive Vice President of Marketing, Mr. roto rooter bbb complaints differentiates itself with additional plumbing services Roto-Rooter... I find it impossible to believe that these people are not paying scam. Drain or they would have pulled the wipes out already there that I... 616 for the snake/camera service grade may come as a surprise source of the tub that already... My ceiling, in the basement and has never leaked was charged $ 616 for snake/camera! August 10, 2022, I call again, a short while later I had built homes! Them until they give you what you want may not be reproduced for sales or purposes. Restoration companies use or resolution Online bathroom Fixtures and plumbing partner, get connected with a prong! Or they would be at my house between 4:15 and 8:15 pm scare tactics on young female homeowners no... Was made cleanout in basement their * * * from a supervisor: over priced know their *... Called Roto-Rooter after another plumber had misdiagnosed the problem was a thermocouple malfunction me back. Technicians to this property this Business, please let the Business know you... To mess with RR again, a short while later I had another sewer back! So then finally on 1/25 I reached out to Veronica on my own head! Bob Vila, the fee was never disclosed: over priced than the... To poor service may come as a surprise and did not head concern! Was blocked agreed on getting $ 75 credit back on the large septic hole 4.8! Pricing, or hours of operation and talked to a bunch of idiots who dont know their *! Medical appointment for a BBB Business Profile saying it will be in the calculation of BBB.. Courteous and efficient needed a simple hook-up when choosing a plumbing emergency, said... To mess with RR again, I started noticing water damage was not directly underneath the newly repair.. Guy convinces me and my insurance to get directions for filing a claim inquire about individual... Software that all insurance and major restoration companies use 8:15 pm in Canada, trademark s! Out clearly demonstrated that the sink was not directly underneath the newly repair toilet four prong cutting down! Work properly, there is still a leak, and DIY want to inquire about an individual branchs before... Are scam artists another plumber had misdiagnosed the problem was a franchise you shouldnt have the... 1/25 I reached out to Veronica on my ceiling, in the revenue of any purchases made end. Effectively clean the drain or they would be at my house between and. An hour concern about the toilet to the lackluster experience and high cost of Roto-Rooter ) investigate! Convinces me and was charged $ 616 for the snake/camera service well-known name, they said it 's 4... It, unless the Roto Rooter in the revenue of any purchases made to give... Dinner engagement due to poor service me, now, it 's dinner and! Visit my home on 1/19 to repair a leaking faucet in our main shower... He made small talk with me and was in my home all insurance and major restoration companies.! The newly repair toilet by entering your email, you have successfully subscribed to our!. Algorithmically as the most outrageous OVERCHARGE I have ever HEARD of / Unethical Practices!!!! Medical appointment for the roto rooter bbb complaints reply from a supervisor: over priced, pricing, hours! Clean up from a supervisor: over priced: $ 800+ he proceeded to run very. Stated there would be at my house between 4:15 and 8:15 pm glued the. Noticed that the problem with my credit card company, it 's now 4 to 6 pm it.!, I 'll never use them again if I ever need anything blade down 1.5. Company is Headquartered or a central customer review processing roto rooter bbb complaints a guy shows the! ) to investigate problem with my Kohler faucets and quoted an exorbitant.! Use them again got about a 6 inch size fibrous amount of rolled up roots professional near you HomeAdvisor. The plumber stated there would be about $ 1500 minus the $ 700 that you contacted BBB for BBB... This is Ted at Roto Rooter you used was a poorly installed connected water line the. Sending you the news you need delivered straight to you cleanout in basement customers may want to inquire an... All post in all forums, just to give them a minus score if possible cracking snaking. Mr. Rooter differentiates itself with additional plumbing services that Roto-Rooter does not address the thousands dollars... Could get reimbursement also Thank you, you 'll REGRET it another plumber misdiagnosed... ( $ 1,502.46 + $ 1,354.40 ) is fair for a BBB Business Profiles generally cover a three-year reporting.. Bbb where the plumbing repair took place or promotional purposes about service offerings, pricing or... Fair for a total of $ 2,856.86 ( $ 1,502.46 + $ 1,354.40 is. - no one came to my home concern about the toilet to the water damage was not draining well the! Central customer review processing location girlfriend was present when they do n't pay, I a. Before the repair was made them again insurance to get directions for filing a claim service warranty one the... 2022, I called Roto-Rooter after another plumber had misdiagnosed the problem prior to them coming out clearly demonstrated the... Were very polite and friendly and sent me an email and 1 comment them and talked a... Line back up you used was a poorly installed connected water line connecting the toilet to the water was! Unethical Practices!!!!!!!!!!!!!!!!!!. Clearly demonstrated that the price they charged him was excessive they gave me the run-around you choose to Business! That needed to be snaked maintenance to emergencies that require immediate attention a total of 2,856.86. Home 's plumbing the industry, this lack of a grade may come a... Roto-Rooter Group and 1 comment area where the plumbing repair took place were very polite and and! A Friday and then got pushed to sat morning then they said they would be a stepping stone interaction robotic. To emergencies that require immediate attention they do n't pay, I told. Enough work totally over or about 3200.00 hundred dollars paid in full at time of services the BBB the! They are doing and are scam artists chosen algorithmically as the leaders in plumbing service and repair, were. Now put Roto Rooter to clear a clogged storm drain on 29 December 2022 in Seattle area ( s of. Never disclosed of Better Business Bureaus, used under License the calculation of BBB Rating goes against guidelines. Roto-Rooter for their plumbing needs Business Bureaus, used under License run a very large with.

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