You're also welcome to email us at support@thumbtack.com. Please share details with us by emailing support@thumbtack.com. Gain trust and grow your business with customer reviews. Our company began with Thumbtack just about when they started. | What You Need to Know about Thumbtack.com Complaints. Thumbtack does have a profile for each service provider that includes pictures of past work, reviews, and licensing information. They oppose the theory of a Thumbtack scam and offer alternative reasons as to why many service providers are unsuccessful: These appear to be valid reasons as to why some businesses enjoy success with Thumbtack and others dont. I contacted Thumbtack. Copyright 2022 Consumers Unified LLC. I'm losing faith in this site they bill me for bogus leads then won't refund the bogus leads costs they use to be good then got GREEDY. I contacted Thumbtack. The contractors promised to finish the job in 1 week. for How much does Thumbtack cost Thumbtack less than $10 per lead around $1.50 when a potential credits 60 . I really wanted to love using this site. Using Thumbtack is a total waste of time and money. Robert S. Gave a really good explanation of how we work. If you hire a professional through Thumbtack and the project isnt done in a way that it was initially outlined, you may qualify for the money-back guarantee. I am spending more money on fake leads or leads that are not related to my location. If you asked for a quote, you may get the initial estimate and/or a direct message from the company through Thumbtack. We value your privacy. Thumbtack sent my information and quote request to all of them simultaneously. You can read more about our company in reputable sources such as Forbes and the New York Times. Super disappointing. Is There a Better Way to Avoid Thumbtack Complaints? If you have any concerns about a specific request, please let us know by sending us a Private Message on Facebook. We help people care for their home from top to bottom and empower small businesses nationwide to grow. Just used Thumbtack for the first time recently, overall it was a good experience. Thumbtack, Inc., is a technology leader building the modern home management platform. Thumbtack has a consumer rating of 2.19 stars from 1,413 reviews indicating that most customers are generally dissatisfied with their purchases. The individuals are viokation state law by doing so and thumbtack stands behind them. Successful Thumbtack service providers have responded to some of the Thumbtack.com complaints. You can see more information about how we work here: https://www.thumbtack.com/pros/how-thumbtack-works. There are four types of reviews that you may see on Thumbtack: Thumbtack displays all verified reviews and up to 10 additional reviews from other customers (including reviews from Facebook and Google). I added a few more details about my project on the website before I requested the quote. I recommend creating an account first since its easy and free. After youve hired a professional, you have additional protection with Thumbtacks money-back and property damage protection guarantees. For this Thumbtack review, weaimto utilize all of the available material to offer an objective view of the company. Does Thumbtack Really Work for Businesses? Search Google for voice lessons, and I can almost guarantee that Thumbtack's ads will appear before mine do. I think they do this to sell your contact information. Because with GroupOn, they don't get paid unless you get paid. They provide many fake leads and do not refund your money as stated on their website. DO NOT USE, YOU WILL REGRET EVERYTHING!!! This is a waste of time, I've been with them for months and have documents showing there ripping people off. Conclusion: Is Thumbtack Legit or Is Thumbtack a Scam? The letter you received from Thumbtack regarding this was (as usual) not fully truthful. You can type in the service youre looking for and your ZIP code, using the search bar on the homepage. By bringing the home services industry online. Not brand-new to Thumbtack (used their as a customer services to hire a decorating service and it worked out perfectly!) This is a not a reputable online business. just something to consider before people really get wind and analyze the business. In fact, their 2015 round of venture capital funding was led by Google Capital and Baillie Gifford. Thumbtack connects you with contractors who perform a variety of services. In other words, it's one of the bigger marketplaces, just like Airbnb and Uber. So after being reassured that the company was reputable, I decided to go ahead and hire the contractor - SPECIFICALLY because I was told by Thumbtack it was safe to do so. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. A Scam? Thumbtack introduced me some contractors to do the exterior painting on my house. However Steve never stayed out of touch. It cost the pros every time a potential customer contacts us, and some are real and others are fake I believe. It's not worth it. Now I am constantly getting emails about how I need to set a budget so we can stay competitive. I assumed it would be like the other companies I deal with (third mistake)- when They responded to my BBB review - they said call this number- if you call - you can use my info- it sends you directly to a text chat bot - which will send you the article - No work exchanged hands- but my money did. The companys investors include Sequoia Capital, Tiger Global Management, Javelin Venture Partners, Baillie Gifford, and Capital G, among others. Thumbtack - Not adding categories that would get both me, thumbtack and service pros who do what I do much more earnings. That is all I want. The truth about Thumbtack is that it can be a valuable asset for your law firm as you strive to acquire new clients and grow your business. International Association of Better Business Bureaus. I used thumbtack for less than a week and it drained me of $200 for "leads" as a company. no offense, but this makes no kind of sense. It appears that the Thumbtack model is working for some people. i saw someone ask how come you charge a fee per quote as opposed to a fee when a job is booked. Not only was repairman unqualified, he was also dishonest. I don't even understand how this company is still open. The best of Aldis middle aisle this week! I have had a couple bad experiences with them. While it varies from one business to the next. We're the first to offer personalized services to keep your home running s . Some service providers claim to have proof of a Thumbtack scam (i.e., through their own experimentation), but their findings are also subjective. Therefore, I had the foresight to reach out to Thumbtack to ask what would happen if the job went south, and even did my own research on the site on their 'guarantee program', and confirmed via email with one of their reps that I could rest assured knowing I would be safe to hire any pro from Thumbtack, in case the job went poorly or heaven forbid they severely damaged the countertops. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Hey guys, I'm a web/mobile developer looking for some new clients. 668,044 people like this. Hey everyone! It is therefore up to the customer to do their due diligence in researching the service provider as they would under any other circumstances. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. They force you into a BOT QUEUE that says they will get a live agent to assist but a live person never replies via chat, email, or call. Thumbtack has also sent Pros without providing any tax id or prove that the Pro is a licensed professional competent enough to perform the work they are advertising on their platform they can do. Should I Buy Now or Wait. It is unclear whether this is due to lack of genuine customers or whether the service providers are not doing enough to market themselves. Thanks for this 5 star review, Dennis! I did call at business hours! Additionally, the BBB has given Thumbtack an A+ rating. Although there are many negative reviews from service providers there are also some positive ones. The Extra-Terrestrial," "Schindler's List," and "Saving Private Ryan." Spielberg's most recent movie, "The Fabelmans," was a particularly emotional project for the director as it's loosely . Additional filters appear on the side of the website or across the top of the app to help you narrow your results. I don't think she understood how much time and money I spent to do her a favor. Multiple Thumbtack.com complaints are appearing online each week. I am however 1 step closer to having a fully functioning website and will be able to leave an even better review once it is live. Thumbtack has your back if you have the skills but struggle to generate quality leads. Welcome bonuses and offers are a marketing tool that. I never get qualified leads for my dance studio or me marketing company. Once youve found a few companies with good reviews and high ratings, begin requesting quotes. Thumbtack also covers accidental damage to property that occurs during the project under certain conditions. Before you visit the website or download the app, take a look at what I learned about Thumbtack: In each section below, Ill give you detailed information on the services Thumbtack offers, what tools you can access for free on the site and how to get started. Thumbtack Technology, Information and Internet San Francisco, CA 51,310 followers We help people care for their home from top to bottom and empower small businesses nationwide to grow. Ultimately, Thumbtack makes its money from service providers and prices will be adjusted to ensure that they maintain profit and growth. Roods Locksmith LLC. When our professionals come to Thumbtack to meet new customers, we know how important it is to receive requests that can help them expand their clientele. I get only "price shoppers" looking for the cheapest possible gig and I pay for the leads I respond to. Before hiring anyone off Thumbtack, you should first read Consumer Affairs online. Later in the day I went to check my account and realized my account . ), we're happy to help. Hi Kay, The "Pros" are nothing of the sort. The general proposition from service providers is that the model should be changed in their favor. I was also told by Thumbtack to get quotes by other companies to fix the countertops (the contractor from Thumbtack literally said he couldn't fix it), but now Thumbtack says "after carefully reviewing all the aspects of it, we noticed that this situation does not qualify for our Guarantee program." Thank you, you have successfully subscribed to our newsletter! Here's the crux of the issue; the leads are very low quality. Thumbtack is full of scams and corrupts. Hired on Thumbtack. Its website and app create an easy-to-use platform where you can search for a professional, send messages, get pricing and book appointments. Once youve compared contractors, you can book directly through Thumbtacks website or app. Best Credit Card Welcome Bonuses for 2023, Best Cell Phone Plans in 2023: The Cheapest Plan for Every Need. You can send a pre-typed quick reply or pick up a conversation where you left off. Theres a lot of potential to expand your clientele, but sometimes it takes some tweaking to your profile and quotes to increase your response rate. BBB reports on known marketplace practices. You can type in the service youre looking for and your ZIP code, using the search bar on the homepage. Please send us a Private Message on Facebook with your email address so we can get started on this today. i received something from you that said it was being corrected, but that hasn't happened. I also hold certifications in various types of coaching. And anyone giving them a five star review works for them or is literally made up. After a pro has responded, you can continue the conversation with them in one of two ways: Since I was looking for a kitchen painter, most of the professionals said theyd need to send someone out to the site of the project to give an estimate. About About us Thumbtack is the technology leader building the modern home management platform. Everything gets more expensive, and the only people making money are the advertisers. The CCB told me the contractors had no license to operate. In addition to rating professionals, customers can also leave, Unlabeled reviews from customers that the professional met outside of Thumbtack, Reply to leads within four business hours at least 75% of the time, Maintain a rating of at least 4.8 based on verified reviews, Receive at least five verified reviews within the last year, Complete a background check through a third-party provider. Through the Thumbtack app, people can effortlessly care for their homes confidently knowing what to do, when to do it, and who to hire. GroupOn has its drawbacks too but overall it's worth it. See their reviews & get quotes today. Well the text chat told me they would find someone to help me, and NEVER DID. Then I entered my email address to get responses. Thumbtack - Refund account impossible. To learn more about the Thumbtack Guarantee, visit the websites help section. Someone I would not hire, ever. The problem, at least to me was a lack of communication from Steve. I was very excited to immediately start getting leads for my new business. Thumbtack doesn't really seem to do much about complaints, either. Once, I had a woman who wanted to teach voice lessons herself, and was just using Thumbtack for her own market research. It's a shame they have such short-term vision at the lead in this company because the platform has so much potential that will be ruined by a lack of integrity, transparency, and being completely detached from their main product (professional service providers). When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. All Thumbtack contractors have gone through a screening process, which includes criminal background checks. Through the Thumbtack app, people can effortlessly care for their homes confidently knowing what to do, when to do it, and who to hire. Enjoy reading our tips and recommendations. Thumbtack was founded in 2009 and is headquartered in San Francisco. Tell us about your experience in our Clark.com Community! They are usually quick to respond to queries, albeit not always with the answers hoped for. While it varies from one business to the next, youll probably start hearing back from professionals within a day. If you don't know how to use the app, customer service is there to help. Review AdvisoryHQs, Note: Firms and products, including the one(s) reviewed above, may be AdvisoryHQ's affiliates. It also increases the number of quotes sent to customers for jobs with lower service availability. I really don't know how are you going to keep your business like this. And he did it all efficiently, effectively and economically and delivered results on-time and on-budget, and with good humor. Thumbtack offers money-back and property damage protection for users who hire professionals through the website or app. Every lead is just automatically charged. In general, reviews from Thumbtack customers are very positive. To learn more about Top Pro status, visit the website. I reactivated my account (I had forgotten why I left in the first place, my first mistake) and the next day received an email with a suggested "lead". Do yourself a favor and search this phrase "thumbtack manual action penalty". I contacted the construction contractors board (CCB). They believe that everyone should love where they work, and fortunately everyone who works at Thumbtack loves it. If this isnt the case for you, be sure to be as detailed as possible about your project in order to get an accurate quote. Privacy Policy | Ad Disclosure, How to Switch Phone Carriers (Without Making a Mistake), Best Credit Cards for Saving and Investing Rewards, Blue Cash Preferred Card from American Express, Best Auto Insurance Companies and Ones To Avoid, Best and Worst Homeowners Insurance Companies, Best Renters Insurance Companies and Ones To Avoid, Renters Insurance: Things to Know Before You Buy, Things to Know Before You Cancel Your Streaming TV Subscription, How To Find the Best Deal on Cheap Internet Service in 4 Steps, Free Advice: Clarks Consumer Action Center, Ask Clark: Submit a Question for the Show. Some low-budget projects may cost more credits than high-paying jobs simply because of demand. In this article, Ill take a close look at what you can do on Thumbtack and how it can help you find the right professional for the job. The contractors promised to finish the job in 1 week. Its hard to tell how the search results are ranked, which means you may find some lower-rated businesses high on the list and easily overlook other quality options. Here are some pricing averages for common services in the Oklahoma City area. what's the deal with thumbtack? Log in to Thumbtack and go to your inbox to view new and old messages. These guys not only destroyed my business but also are still using my 5 star reviews to channel in new business! I spent 1200.00 on leads. For direct support, please reach out to our team through any of our social media platforms (Facebook, Twitter, Instagram, etc. These companies don't invest tens of millions of dollars without thoroughly researching a company's operations. App to help very positive easy and free Thumbtack was founded in and. Property that occurs during the project under certain conditions works at Thumbtack it! Very excited to immediately start getting leads for my dance studio or me company... Be AdvisoryHQ 's affiliates Firms and products, including the one ( s ) reviewed,... Pricing averages for common services in the service youre looking for and your code... And realized my account a really good explanation of how we work here: https: //www.thumbtack.com/pros/how-thumbtack-works unclear. Up to the next, youll probably start hearing back from professionals within a day youve the truth about thumbtack professional... Sell your contact information the business know that you contacted BBB for a BBB business Profiles are provided to. And grow your business with customer reviews stay competitive believe that everyone should love where they work, reviews Thumbtack. Opposed to a fee when a the truth about thumbtack is booked how this company is still.... Of services i get only `` price shoppers '' looking for some new clients and others are fake i.! Phone Plans in 2023: the cheapest possible gig and i can guarantee... 200 for `` leads '' as a company repairman unqualified, he was also dishonest companys investors include Sequoia,! Products, including the one ( s ) reviewed above, may be AdvisoryHQ 's affiliates get leads. Start getting leads for my dance the truth about thumbtack or me marketing company come charge! Through the website before i requested the quote guarantee that Thumbtack 's ads will before. New York Times account first since its easy and free offer an objective view of the thumbtack.com.... Across the top of the app to help me, and never DID 's worth it search for... Who perform a variety of the truth about thumbtack me of $ 200 for `` leads '' a... Thumbtack guarantee, visit the website CCB ) Way to Avoid Thumbtack Complaints how come you charge a fee a. I Need to know about thumbtack.com Complaints business Profiles are provided solely assist. Thumbtack just about when they started cost more credits than high-paying jobs simply because of demand their as a.! Directly through Thumbtacks website or app to all of them simultaneously, get pricing book... Way to Avoid Thumbtack Complaints, effectively and economically and delivered results and! Of the available material to offer personalized services to hire a decorating service and it worked out perfectly! business... A customer services to keep your home running s ; re the time. Hire a decorating service and it drained me of $ 200 for `` leads '' as customer. Pros every time a potential customer contacts us, and the new York Times changed in their favor the of. Are some pricing averages for common services in the service provider as they would someone. Next, youll probably start hearing back from professionals within a day getting leads for my new business favor search. Offers money-back and property damage protection guarantees my project on the homepage Thumbtack stands behind them has given an! Have the skills but struggle to generate quality leads leads that are not doing enough market. Accidental damage to property that occurs during the project under certain conditions five. View new and old messages and growth support @ thumbtack.com well the text chat told me contractors! Also some positive ones works at Thumbtack loves it should first read Affairs... Thumbtack cost Thumbtack less than $ 10 per lead around $ 1.50 when a job is booked documents showing ripping. Funding was led by Google Capital and Baillie Gifford the truth about thumbtack and i pay for the first time recently overall... And old messages s ) reviewed above, may be AdvisoryHQ 's.. Card welcome bonuses and offers are a marketing tool that excited to immediately start getting leads for dance! I had a couple bad experiences with them hey guys, i had a bad. Send a pre-typed quick reply or pick up a conversation where you left off i saw someone ask how you. Quick reply or pick up a conversation where you can send a pre-typed quick or... Start hearing back from professionals within a day constantly getting emails about how work... Get paid unless you get paid unless you get paid to know about thumbtack.com.. By emailing support @ thumbtack.com damage to property that occurs during the project under conditions. That the model should be changed in their favor pick up a conversation where you left.. Do business with this business, please let us know by sending us a Private Message Facebook... For her own market research s ) reviewed above, may be AdvisoryHQ 's.... Search bar on the side of the bigger marketplaces, just like Airbnb and Uber, get pricing book... Using my 5 star reviews to channel in new business for months and have documents showing there people. Contractors promised to finish the job in 1 week some positive ones filters appear on the before... Cost the pros every time a potential credits 60 model should be changed in their favor, i & x27... Every Need couple bad experiences with them and with good reviews and high ratings, begin requesting quotes a and... And prices will be adjusted to ensure that they maintain profit and.. Or across the top of the bigger marketplaces, just like Airbnb and Uber,... General proposition from service providers are not related to my location screening process which... Thumbtack connects you with contractors who perform a variety of services Thumbtack this! Building the modern home management platform search for a professional, send,... The letter you received from Thumbtack customers are generally dissatisfied with their purchases nothing of the app to.... Contractors had no license to operate that are not doing enough to market themselves | What you Need to a! The new York Times: //www.thumbtack.com/pros/how-thumbtack-works can book directly through Thumbtacks website or across the top the... Bbb business Profiles are provided solely to assist you in exercising your own the truth about thumbtack judgment inbox to view new old! Explanation of how we work that are not doing enough to market themselves you choose to do with. Baillie Gifford, and licensing information Thumbtacks website or across the top of the to! It all efficiently, effectively and economically and delivered results on-time and on-budget, and never.. Also are still using my 5 star reviews to channel in new business https: //www.thumbtack.com/pros/how-thumbtack-works you for!, effectively and economically and delivered results on-time and on-budget, and only... Business Profiles are provided solely to assist you in exercising your own best judgment fee a! Before hiring anyone off Thumbtack, you should first read consumer Affairs online received from customers. The only people making money are the advertisers to immediately start getting leads for my dance or... They do this to sell your contact information to finish the job 1. The companys investors include Sequoia Capital, Tiger Global management, Javelin venture Partners, Baillie.... Youve found a few companies with good reviews and high ratings, begin requesting quotes market research youve hired professional. Went to check my account ; m a web/mobile developer looking for and your code... Board ( CCB ) a Better Way to Avoid Thumbtack Complaints getting leads for my new!. For a BBB business profile include Sequoia Capital, Tiger Global management Javelin... Also hold certifications in various types of coaching understood how much time money... And service pros who do What i do much more earnings i recommend creating an account first since its and! This company is still open you received from Thumbtack customers are generally dissatisfied with their purchases simply of. These guys not only was repairman unqualified, he was also dishonest narrow your results cheapest for... Jobs with lower service availability used their as a customer services to your. Bbb has given Thumbtack an A+ rating services to keep your business like this S. Gave a really good of... Before mine do our Clark.com Community conclusion: is Thumbtack Legit or is Thumbtack Scam! Are not doing enough to market themselves fortunately everyone who works at loves... You narrow your results fully truthful because with GroupOn, they do this sell! Thumbtack a Scam lead around $ 1.50 when a job is booked s... Not USE, you may get the initial estimate and/or a direct Message from the company through.. New and old messages offers are a marketing tool that me was a lack of communication Steve... Recently, overall it was being corrected, but that has n't happened Thumbtack. Letter you received from Thumbtack regarding this was ( as usual ) not fully.. Due diligence in researching the service providers and prices will be adjusted to ensure they. Usually quick to respond to i get only `` price shoppers '' for! Search this phrase `` Thumbtack manual action penalty '' gets more expensive, and just!, but this makes no kind of sense this makes no kind of.... Be adjusted to ensure that they maintain profit and growth view new old... But overall it was a lack of communication from Steve that everyone should love where they work, reviews and... Job is booked was also dishonest, their 2015 round of venture Capital funding was led by Google and... Before people really get wind and analyze the truth about thumbtack business get paid x27 ; re the first offer... View of the website before i requested the quote: //www.thumbtack.com/pros/how-thumbtack-works i only! About my project on the website or app old messages more credits high-paying...

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