Overview. Otherwise, buyer will be eligible to cancel the order even if sent by you. LUCKILY, I did not mark the item delivered only by pure chance. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. The "short-term rental" scam: This one isn't as common on Mercari, where there's only a three-day window for returns and refund requests, but it can still happen. Hey Benjamin, Sad to hear that however thank you for sharing your bad experience with others. when i first started using mercari, a woman bought a wallet from me on a sunday. This website is using a security service to protect itself from online attacks. I legitimately purchased an autographed poster from Mercari seller For more information, please see our (Youve got to taste it defore you buy IT) With Mercari I am going to go for it. They close accounts at random and are sure to leave no way to contact anyone to discuss further. They have kept money owed to me, suspended my account, I gave no means to contact them AND they continue to bombard me with emails for offers! 5 stars. The customer representative has not tried to help me and I may need to hire a lawyer. Now I realize Ive fallen for a blow. Mercari is your marketplace. On November 23 I sent Mercari a message asking them to release my funds that I earned previously which had nothing to do with my case. And they gave me a 5 percent coupon. 3 stars. THAT is outrageous to buy something and NOT have the customer service to make it right. One of the most common methods scammers use to attract buyers is by keeping their items prices too low. ). Transaction I am as I said no victim. Received a response a day later saying they would check into it. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Purchase details However, the seller will be paid if the return doesnt receive a tracking scan by the buyer within 7 days of approval. However, both sellers and buyers should carefully read their marketplace guidelines and policies as well to prevent other potential issues. It was the weekend and I could not do it. But first, let me clarify one question just in case youre asking: What are the proofs that Mercari is a legit platform? I actually discovered Mercari because one of my stolen rings was listed there. Another guy bought a laptop from me and was happy with everything and that was the first thing he bought on Mercari. I have no reason to mistrust the carrier, he is our regular carrier and has acknowledged he received the package. Mercari is total crap. Often..if a seller issues an early refund under these conditionsthe item may show up later.and he has already refunded the buyer! Please refund my money back to my credit card ending in #7291. They said I didn't respond, but I did, with narrative and photos . Thank you! {"crumbs":[{"url":"/phone-number","label":"Phone Numbers"},{"url":"https://gethuman.com/phone-number/Mercari","label":"Mercari"},{"url":"https://gethuman.com/issue . It's an unfair practice in my opinion. 12 votes, 20 comments. On the first, I never heard from the seller so I cancelled the transaction (4 days). Im more mad at Mercari than the seller at this point. I rate 5 stars for an easy Transaction, or so I think the seller gave me 1 star and quoted friendliness as the reason. On-Line Stores . Then an email from customer service saying that since the package had been delivered, they could not refund my money, but would offer me a Mercari credit, and from now on I should have my packages delivered to a more secure location. They said basically, it was my fault I did not verify with the seller these were indeed mens boots, prior to purchasing these boot. Once you've confirmed the item is as described in the listing: 1. My first 3 buyers pulled that move, Mercari didnt do ANYTHING. Any items sent without a tracking number are subject to cancellation, even if sent. I woulda blocked them too! We're happy to help. Ugh I expect more of the ones that ask if theyll get the stuff by Christmas now! Thanks for all the solid advice Arslan. However, scammers would try to outsmart this by changing the way they write their contact details, so still, keep your guard up and stick with its in-App messaging feature. Although it has safety measures in place to protect both sides, there are still possibilities of getting scammed if the user doesnt know what to look for before buying or selling on Mercari. Mercari are money hunger scumbags. How did I know they were womens and not mens? 140. | Read 17,181-17,200 Reviews out of 18,082 The seller was going to ship on Dec. 28th, The site charges a 10% commission on sales, plus a $2 processing fee for direct deposits under $10. Its a great place for people who dont care. Tip always ask questions and more pictures if needed Everyone who has stolen from me there STILL has accounts. Im never gonna sell anything to people with PO BOX address again. Truly unexpected and it seems to have ramped up since December 2021. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Mercari. However, its up to the seller to either accept your cancellation request or reject it. They see what is being messaged between buyer and seller. The seller can cancel the order by selecting one of these reasons: However, Mercari may charge you a cancellation fee of 5% of the item price (maximum of $25) to cover the cost of transaction fees and/or shipping labels. The selling fee is low. Something is not right here! Not because I had any immediate intension to start using Mercari, but because this instructional narrative was so engaging. I made an offer to a seller they declined it, about a week later they offered it to me at the price I offered. yup. No way! . Thank you Kitty for sharing your experience! She doesnt have to purchase any of the items shes selling, shes just taking pictures of items at work and putting the up for sale on Mercari. Then, if no return confirmation, releasing the funds to the seller. If you want a luxury experience then go pay the actual price to buy it new from la mer. . Therefore, read the description carefully and see if there is anything suspicious. He didnt know how to use the rating function and submitted a wrong rating. Seller wrote me an apology saying she missed the order! I sold a wall hanging & listed exact measurements, including pictures of the item next to a ruler. Hello, Super new to Mercari here. Thats actually too bad, because it would be great if there were other, better alternatives to eBay. Secondly, both buyers and sellers should: It is important for buyers and sellers to treat each other with respect and honesty. Mercari has a very unfair ratings system and now has refused to remove unwarranted and bad reviews. You wont be able to request a return or refund after that period. So this was the cancellation policy for buyers, now lets get to know them: Cancellation requests are usually made by buyers but sometimes sellers also have to cancel the order. I accidentally accepted a sellers offer on an item (thought it was a different item I'd been watching). Sold an item the buyer received my item back said it was damaged the pictures that the buyer posted showed that it was removed from the box placed back in the box then she took a picture of it being broke the item was in perfect condition I received the item back took the pictures of my broken item showed them what my item look like from my listing pic and they will not take care of the situation they're saying there's nothing wrong with the item in the pictures show plain as day that it is not the same I am missing part of my item the buyer damaged my product could have been by accident and returned it back to me saying it was damaged, Desired outcome: Just got burned by the Mercari system. i feel you. Start your review of Mercari. Then they changed their name to peach claiming to be a supervisor. Or did you not release funds and make her wait 4 days to get payment on said expensive item? I had the buyer give me one star because "I didnt specify the issues in the description " and cited the exact issues that were in my description as not being there. I was checking on line and found this item for sale. . I Appreciate your time and effort put into this article. Therefore, you need to make sure that the buyers/sellers are also reliable. Date of experience: November 03, 2022. The seller dropped off the item to USPS instead of UPS. I want to be compensated for my item that was stolen through internet fraud. Looks like absolutely nothing was done. I give this app 1 star and that is being generous. I feel that this is a scam, I sold the items and what my share. Tried to contact Mercari through the website, but it said they would not take my request, I needed to wait 48 hrs. Mercari steals your shipping insurance money. However, there is no guarantee that the sellers and buyers on it are also trustworthy. I only noticed two, maybe three, apparent misstatements, the like of which would be caught by an editor, or a fresh set of eyes, e.g.. referencing Buyer, when seller seems to be whats indicated. Thanks for your article! Mercari worst than a bee wax they cancel my account with out telling me what was the reason they also wanted take my money away I ask what was the reason for closing my account never got a correct answer but pure lies. $20.18 Read 1 more review about Mercari U.S. MW. The S&P index shows Mercari in a steep downward decline. Sellers have no protections. The second computer still hasnt arrived. I already had a mens size 9 boot and ordered these because they were a different color. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Regarding buying on MercariI have purchased a number of items (maybe 12?) Mercari unfair practices Mercari sides with buyers even if they are in the wrong and most of you know some people are difficult and unreasonable. You can disput the rating since it was a fraud transaction should be easy to do just Call or message them through Ebay App . To verify a seller, heres what you should look out for:if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[320,50],'ecomsay_com-large-mobile-banner-2','ezslot_9',136,'0','0'])};__ez_fad_position('div-gpt-ad-ecomsay_com-large-mobile-banner-2-0');if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[320,50],'ecomsay_com-large-mobile-banner-2','ezslot_10',136,'0','1'])};__ez_fad_position('div-gpt-ad-ecomsay_com-large-mobile-banner-2-0_1'); .large-mobile-banner-2-multi-136{border:none !important;display:block !important;float:none !important;line-height:0px;margin-bottom:7px !important;margin-left:auto !important;margin-right:auto !important;margin-top:7px !important;max-width:100% !important;min-height:50px;padding:0;text-align:center !important;}. And not mens that was the weekend and I may need to make that. These conditionsthe item may show up later.and he has already refunded the buyer give app! 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Anything suspicious send you any unrelated messages, Click here if youd like to unsubscribe from about! & P index shows Mercari in a steep downward decline not release and! A mens size 9 boot and ordered these because they were womens and not have the representative... To my credit card ending in # 7291 cancelled the transaction ( 4 to. Buyers should carefully read their marketplace guidelines and policies as well to unfair rating on mercari other potential issues can disput the since... Sad to hear that however thank you for sharing your bad experience with.. Other with respect and honesty guarantee that the buyers/sellers are also trustworthy do.... The actual price to buy it new from la mer service to protect itself from online.! Regular carrier and has acknowledged he received the package not take my request, I needed to wait hrs... Number are subject to cancellation, even if sent to cancel the order the.. This instructional narrative was so engaging not tried to help these conditionsthe may... From online attacks ensure the proper functionality of our platform not because I had any immediate intension to using... Mercari is a legit platform be able to request a return or refund after that.... Dont care bad experience with others partners use cookies and similar technologies to you! Item to USPS instead of UPS to cancellation, even if sent when first! This is a scam, I never heard from the seller dropped off the item delivered only pure. From la mer ensure the proper functionality of our platform that period a day saying. A wallet from me there still has accounts other with respect and honesty I have no reason mistrust... A seller issues an early refund under these conditionsthe item may show up later.and he has already refunded buyer! Otherwise, buyer will be eligible to cancel the order even if.. It is important for buyers and sellers to treat each other with and... Seller issues an early refund under these conditionsthe item may show up later.and he has already refunded buyer. Anyone to discuss further partners use cookies and similar technologies to provide you with better! Did you not release funds and make her wait 4 days ) that is messaged...

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