The cons: Prices can be a bit high and recent reviews about durability is mixed. Their sales and finance options really sealed the deal. The delivery people arrived on time and couldn't have been nicer. Of course the designer who sold us the extra thousands worth, did not return phone calls, emails, and now I hear she is no longer there. The rug was staged with model furniture when I viewed it, which hid the actual state it was in. They have a one-year warranty on their leather. We were very impressed and purchased everything we needed with the help of Joe, who was very informative and professional. :-). Although I spent over $7000 on a La Z Boy sectional due to the La Z Boy brand, I will never do it again. Plus, they don't look like recliners. It uses a durable laminated hardwood frame and semi-firm foam and poly fiber cushions that provide support while still allowing you to sink in comfortably. It is now almost 3 months and still no part. I cant say that enough!!! Ashley Furniture offers a wide range of sofas, sectionals , loveseats, armchairs, and matching sets. That's probably because they are so poor in quality at least that's my guess. Really disappointed with the quality of the leather but much more disappeared in the company. We were very impressed with the service we got from Lisa and Rebecca. The delivery crew was good, but in a hurry, so they left immediately. I just ordered 2 recliners. If I had to criticize something I would say I wish the wait time was shorter when you order a sofa -- from order to delivery was about two months for us -- but it is being custom built and I have no reason to believe anyone else would be faster. (Wow, real leather on a sofa is not cheap! Design-Build Firms Interior Designers & Decorators Kitchen & Bathroom Designers Lighting Designers and Suppliers 3D Rendering Sustainable Design Basement Design Architectural Design Universal Design Energy-Efficient Homes Multigenerational Homes House Plans General Contractors Home Builders Kitchen & Bathroom Remodelers Home Remodeling I learned a valuable lesson, always look at reviews when buying any big ticket item! Today, August 12 I have been on hold so far 1 hour and 10 minutes. After 3 days, no call. $2600 chair that has been broken as much as it has worked. I have never had any chair, couch, hat or anything else that touches my skin lose it's dye whether leather, cloth, or vinyl. Geri Feifarek was our sales consultant and we also worked with Designer Jill Morse. You have to bring couch in, They pay for parts and you pay $75 an hour labor. We got excellent and friendly service from Linda Evans. Flexsteel is well-known for its high-quality craftsmanship and durable designs. The second one had multiple issues and had to be repaired 3 times within 6-8 months. If I had to do this over, I would go somewhere else as their customer service is extremely poor. Patty's knowledge of products, cheerful personality, and professional conduct make her a rare find in the retail world. If not Lazyboy, then what is a good brand? bought a love seat and couch combo cost around $6000.00 and find that the seats are very uncomfortable. have bought furniture from LaZ Boy since early 1982, but think I a done with this brand. This is the short version. Walked into this store, had several options ready to go, made the purchase, loaded it up. My salesperson Frank Zavaleta was very helpful and knowledgeable on the furniture and decor definitely recommend this place. I have done this on two seperate occasions with purchases I was completely wronged in, I even got to keep the $300 item the one time. We looked at several different options, he helped us price out every option. Who knew La Z Boy was still in business? If the return policy is up to par i may . The first fixer (1 month wait) was a non-show. Not installed properly and had to have it adjusted twice now spring for rocker is making a horrible clunking sound at the slightest movement. POOR POOR QUALITY! Ashley offers affordable pieces for every room in the home, while La-Z-Boy has a more specific selection of quality seating and other home goods. First call to customer service was handled quickly with a repair tech coming to our home within a week. Since then no part has arrived, no notice given, and I waited two hours on the phone to attempt to obtain service, to no avail. She said the price is the price .No discounts. La-Z Boy calls this the Matinee Recliner, and it makes for a perfect home theatre seat. We bought two Lazy Boy recliners in 2001. I think most recliners are pretty comfortable, and I know Lazyboy's quality is not what is was years ago. The store that carried the chair offered me a credit towards a different chair as mine was a discontinued model, but I find that unsatisfactory. Kelly went beyond the call of duty and helped us find better fabrics without any possible renumereation on her side. The on 2/15/2022 ( about 2 years), we noticed the leather between the cushions had started peeling and cracking. Two of the recliners foot rest sit on the floor tight. The staff is very friendly and will take all the time you want to answer all your questions and find a great fit for you. We were told "good luck" by the delivery people when they said we had to deal with the salesroom to have the matter resolved. In 2013 it was my time as an adult to make my first big furniture purchase. Plus, it's made by another well-known furniture company that you can trust. Let's make a quick Southern Motion Vs Lazy Boy comparison and figure it out. So when we wanted to buy a sectional for our new house three years ago, Lay-Z-Boy had the inside track even though we were not happy with the high-pressure sales tactics in the showroom. I highly recommend you look elsewhere for your furniture needs. Both build recliners with all hardwood frames and lifetime on the frames and mechs AND THEY ACTUALLY SERVICE THEM. I suspect this was not a new item; it was either a floor model, a return or refurbished. Beautiful store, great selection, and Joe was very helpful, just a true professional, great experience all around! La-Z-Boy Inc. will invest around $10 million in its England upholstery division for expanded production and a new office at England's manufacturing campus in New Tazewell, Tenn. We are two elderly people and the chair is never mistreated. Leather grains do not match from the seat to 3 seams of head and back of chair.Leather wrapping at foot rest also not completely wrapped and secured in place and lifting! Then no return calls. The sectional has 1 seat that is sunken 2 inches and the fabric is wearing horribly. I looked at other furniture stores in the Sonoma County area, but Patty's customer service and knowledge was outstanding. I've just purchased a La-Z-Boy couch/recliner and love it. Wishing you the best of luck in resolving the problems. Geddy, was great and very informative. Then we got directed to a "district manager" Jonathon. I paid top dollar for this sofa, quality is poor and customer service is worse. I have a 3 year old James sectional and recliner that I have had a technician out 3 times to lubricate and or change the reclining mechanisms in the sectional. He was very knowledgeable about the kinds and warranties and fabrics and the many choices there were. Cannot sit close to the arms of the chairs. Now they tell me one will be delivered but the other is still out there. The only tine that I was given any updates is when I called the store and half the time they couldn't tell me anything. Punkie M. We had an excellent experience with Patty. We are not doctors -- if you have a medical condition, please consult your doctor.The makers of Slumber Search also make affiliate commissions from some of these manufacturers to keep the site running. Once received I was to call for service. That person was very nice and said that yes, La-Z-Boy had called and left a message about delivery. I am really impressed with how she took ownership of the problem and made it right. Linda will sell you on quality and give you zero customer service. La-Z-Boy has product ranges that vary from various price scales, and the average recliner by La-Z-Boy is $569. More info. We didn't have anything jump out at us and we were being shadowed the entire time we were in the store, not a relaxing experience when you are being infused with information about every piece we looked at or sat on. I gave them the full list of issues that I was having with the chair and asked them to please consider making it right. Black colored, brown and additionally navy are some classic colourings and might be alongside any place at just any time. Get La-Z-Boy's Latest Online DealsUnlock The Coupons. The material and comfort is very worth it. Padded rolled arms. Although they try to push their spray-guard protection pretty hard, I declined this option. I've read this thread with interest, but where can one go to see some of these different brands? No notification that it was coming. He was also friendly, straightforward, and did not try to pressure us. Very helpful and triple checked measurements. My wife and I went in and ordered what we wanted. If the item is "stain resistant", why do I have to remove a bunch of stains when it is delivered? When leather is anywhere from 15 to 20. This is furniture we really use. She was all business, arrogant and aloof, and she made very little effort to be more cordial and focused on her clients. Delivery date continuously is pushed back. Sorry to say, but I am stuck with looking at this everyday . Called store to check on it no response , went to. I have been on hold to pay (thank God for speaker phones) for 1 hour and 23 minutes and still holding! Paid in full but had to wait nearly six months for "assembly." He determined we need a new arm so he placed the order for it. Almost not returning when we were ready to leave with the recliner and the sofa ordered. She gave us all the time we needed to find just the right chair. Also, a word of warning - because I disputed a charge on my credit card my (always excellent) credit rating was flagged as a result! NOT NOW. I was complaining about a structural issue. I appreciated his attitude and professionalism. We had to ask for our paperwork numerous times as the representative kept changing parts of the order and asking for our paperwork back. 75*36. I forgot to mention that we bought ours in late summer/early fall during their annual upholstery sale. Special ordered a leather recliner. We have had other Lazy boy furniture in the past and that was always a requirement in a recliner. 15 Best Furniture Brands of (2023): Distinguish Style for Your Home, Top furniture brands to bring your project to a new level of comfort and luxury. I was left no paperwork or documentation so when only a partial part delivery was made I had no way of knowing. Very disappointed and frustrated with this purchase. Ours are leather and are wearing very well after 2 years now.Ours are like this in a darker leather: Mary Lunot one problem with our Lazyboy.It's been just fine~. We purchased $20k in custom leather furniture and the color is fading or wearing after less than 3 years its heartbreaking we feel like such fools for investing so much money for inferior furniture BUYER BEWARE! For reasons we cannot figure out, my chair but not my wife slides backwards and has to be pulled forward at least twice a day. Business as it should be conducted. Great service. We shared our needs with her and literally the first thing she showed us was exactly what we wanted. I strongly agree - La-Z-boy used to be a good brand, but they no longer are reliable. I want to inform others if they are thinking about furniture from this company that it is not what they are paying for! She helped us get exactly what we needed to replace an old lift recliner. They won't stand behind their product and refund my money so we are having to go to court. However, there are some disagreements when it comes to to the in-store buying experience and percveived quality in some cases. My oldest LaZBoy is nineteen years old and still rocking. Got a call 6 weeks later and they delivered and set up for me. I am seriously considering driving the 2 hours toMurfreesboro, TN to La Z Boy Headquarters and creating a media sensation at thefront entrance. Went in to look at furniture. Second and most important, the additional warranty they will try to sell you, doesn't cover the furniture unless it's accidental. Wait for repairmen- 4-5 weeks. When I want to put the recliner back in the upright position, I have to get out of the chair and push on the back of the recliner. I have bought four LaZBoy chairs, two of them as gifts. Today, Lazy Boy is one of the leading furniture retailers in the UK, offering a wide range of products including sofas, chairs, recliners, and more. Now, did they work hard and get all the furniture inside ok, yes but there was definite attitude and not very professional. We've tested a huge range of the Home Furnishings Vs Lazy Boy In this guide, we will look at The Top 10 Best Home Furnishings Vs Lazy Boy available on the market. They have a wide range of furniture from pricey to high end. There was no sales pressure and we were very happy with the product. I guess I will just have to convince him to go shopping with me so that he can try out the chairs. Cut cost.I get it.Make it last. We paid half down, and were told it would be about 4 months. We started to hear creaks and thumps so we can called the company and email several VP's on linkedin (great idea to bypass the horrible customer service). All of our furniture is leather, the Palliser is a thicker higher quality chosen because we knew it would get tougher use. There was no high pressure sales tactics, and we had a great time looking at all the options available to us. They have various pieces of furniture of unimaginable quality, especially their sofas, loveseats and chairs. Way to go William (the store manager) you lost a client over $15 discount, such a smart business move! The experience was no better, and it would seem that despite being assured we would receive two chairs out of the warehouse, one of the chairs was a display floor model (different color shade of material, different stitching). My bank is reputable, and I've been a customer for many years, but I was helpless when they ignored all the documentation provided to back up my statements. After hearing this from the salespeople, I was in such disbelief that I contacted LA Z BOY Corporate Headquarters in Monroe, Michigan to verify that claim. Eric Bray was 10 stars. Most people who have commented on a particular brand and its durability have referred to furniture they've had for many years - a testimony of how reliable some of these brands were in the past. When it comes to their sectionals & sofas, La-Z-Boy's models includes reclining, sleeper, stationary, and duo options. However, we aren't fans of leather seating, so ours is fabric. Four months ago, I ordered a couch, a recliner, and a side chair from La-Z-Boy. Even the delivery men wereastounded and took pictures. I ordered it and from the beginning I had issues. He used it until he passed away seven years ago. She gave me the number, I called it, and learned that they would arrive within a specific window of time. My husband and I stoped by Modesto's La-Z-Boy's last night and we were very impressed with the stores layout and friendly employees. Buyer beware. Very disappointed. Almost all store charge a trip fee, but some don't. 10% off only. We purchased a sofa at a store closing last September, 2020 with a recliner. The one I got is alright. We were greater immediately and was bombarded with questions about what we were looking for and how our home was decorated.ugh. 2. About 12 years ago my wife and I bought a living room set from Lazy Boy and it was great quality. We will definitely check out the different brands mentioned in your replies. Calvin PowerRecline - Best For Nursing. Mine is a Lazyboy20 years old and on it's second fabric cover. I called back in 2 more weeks, and was told that the chairs were still being manufactured. We have another person coming in 1.5 months but I ready to drop off the couch at the store. SoBuyers Beware. The issue is due to materials and workmanship defects. Lane. It matches mine exactly (maroon leather), but is bigger. I asked why only 10% off. It's attractive, comfortable, and a great value. Edwin J. Shoemaker and Edward M. Knabusch with their reclining wood-slat chair. Extremely comfortable! You should too! I was very happy with their response and happy with the Store Manager (Jason) in Louisville to help resolve this issue. Set up a repair in November, waited until end of Jan for someone to come out. Delivery is awful, and the quality is terrible when it arrives. Sad, just sad. Extra 30 percent off and zero percent financing today. I have no doubt that they'll last me a very long time - which is what I'm wanting. Three years later the couches look like they should be under a bridge. Made it more fun and enjoyable. Not long after getting it home it seemed to be tilting slightly to one side. They are 7 years old and still like new. We did not spill or have anything that would discolored the leather. Over 30 years we have purchased many pieces of furniture from Lazyboy and never had a problem. He was extremely patient and informative and helpful. Patty Stratton is absolutely the best. She listened to our needs and was able to narrow down our options which made our decision much easier. We ordered 2 recliners and got our choice of color and texture. 50*20. ENGLANDFURNITURE IS AWFUL. The sofa was damaged on delivery. We have purchase other furniture from other stores in our area to find that they don't stand up as well as Lazy Boy. I was told that they would call me to schedule a time. Despite 3 attempts with their service repair company we got no response. Really satisfied with our purchase. LUDICROUS! Browse the largest selection of top-rated furniture, mattresses and accessories. What's another 100 bucks worth of quality naturals? They were already having a huge sale, and we needed to furnish or new apartment. Again, thank you for your help in resolving this issue. I bought a leather chair and it's the most comfortable thing in the world. Honestly, unlike some patio furniture I bought from a local company that I'm battling with over quality control, my experience with these guys couldn't have ran more smoothly. I highly recommend Flexsteel. The next day we went down and we told Joe we were going to buy one, we just wanted to look around a little more. One month after warranty expired. We walked in to LAZBOY to buy couple of recliners, and we ended up furnishing our whole house! New Year's 2023 Updates: La-Z-Boy reports quick delivery for in-stock items with custom upholstery experiencing some delays. She helped us pick out a great style & fabric for our room. Im certainly glad I wasnt holding my breath! Made in the USA so you get your furniture quicker which is a terrible sales pitch. At this point, we are very disappointed with the quality of the Lazy Boy recliners given the high price of the product - despite the advertised claims. We've "never" owned a reclining sofa before. Thanks again. I am on my second la-z-boy and, for the first time had to call to see about having a repair on the mechanism that operates the recliner,(manual). I later returned with my wife who decided to price out a couch as well. Thank you Matt. We purchased some furniture here in May. In addition to the top categories above, La-Z-Boy offers a wide array of other home products, such as: La-Z-Boy Furniture can be found across North America and in multiple worldwide destinations. I would recommend Lazy Boy to my friends but also recommend to purchase the expended warranties due to the cost of furniture and the different options that are available. Can never go wrong with La-z-boy! At the very least I should get an apology from the head office and a serious rebate on the cost of the chair. They said that the contract has no obligations to deliver at any certain time frame - or even at all (store manager acknowledged that to me over the phone). Their workmanship has gone downhill and the store doesn't back anything up. the man in customer service would not look at the defective board because the warranty was over. Multiple calls and visits to local store over course of 3 weeks trying to get chair removed from my house and replaced . Purchased a cocktail table and end tables on 9/19/2021 and still awaiting delivery 1.4 months later. They kinda look black in certain lighting. We are DONE with this company. 30% off is a scam to get you in the store. Bang for the buck just isn't there. The brand and their customer service is not worth the extra price. He loves the chair and I love that I finally have a chair that looks so good in the living room! Locking Three-Position Footrest. We have had a Lay-z-boy sofa on order since October 2020 with no delivery. Patti Stratton assisted us in selecting the perfect lounger and found her helpful, efficient and informative. Not here in June, July, or August. Subsequently we noticed the other side not quite right and found the wood frame, holding the reclining rail, to be broken. My old chair with wearing upholstery, I will miss but it's time.. I decided that it was finally time to make an upgrade. The new chair is modern and comfortable of course. Sold at Upper Room Home Furnishing, stationary Decor-Rest sofas range from about $1,199 to $5,000, in both fabric and leather options. Customize every piece here. This is at least one reason why you don't find their furniture in your local . 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