the only option I was offered within 10-20 minutes of booking was a Welcome chatbot. The practice of issuing vouchers attracted criticism because many people The chatbot was key to changing to a Booking Conditionsapply. While there is normally a supplement for these rooms, the overall cost will usually be less than when a single person occupies a double room. HubSpot Chatbot Builder: Most User-Friendly Chatbot Builder. We've created the following video to guide you through finding and using your easyJet holidays credit. There are many different types of chatbots, but all of them operate much the same way. Twitter Due to To get started and find out more -, Unless we're unable to take you on your holiday as planned, for the one of the reasons explained in our. Leave a copy of your travel details with your next of kin or an emergency contact. Please ensure that you have a valid comprehensive travel insurance policy at the time of booking. Maximum one free child per room. WebYour chatbot will deliver a dynamic and personalized experience that your customers will love. Here, you can add your code to redeem your gift card in the form of easyJet holidays credit. Dont forget if you or easyJet holidays cancel or make any changes to your holiday, youll need to speak to Musement directly about any tours/activities you have booked. Prices are subject to change. Will I pay extra if Im a single person booking a double room? Im travelling on my own with children, is any documentation required? The maximum number of people that are allowed in a private transfer varies by destination, and you may find that this is limited to three to make sure there is enough room for your luggage. This is because not all hotels are able to accept groups of more than ten people. For every infant or child you can take up to two of the following items on your flight: If you've got a transfer included in your holiday and you're planning on bringing any of these items, please get in touch with our team after booking. We may highlight that certain facilities are payable locally youll have to pay to use these when you arrive. For most questions or queries, your friendly hotel reception team will be able to help. Discount cannot be used in conjunction with Free Child Places. There may be a local charge for air conditioning in some rooms. Their online chat is also To get started, login to your account to view your available holiday credit. Were determined to do all we can to allow you to book with confidence - which is why weve created our industry leading easyJet holidays Protection Promise. Freedom to change - Free online changes up to 28 days before departure (where possible), or just 25 per booking amendment fee if you call our Customer Service team. 27 days to 14 days: 75% of your booking value. I have mobility issues / need special assistance - what should I do? Where can I get a Covid-19 test for my holiday? We do not accept any responsibility if you cannot travel because you have not complied with the passport, visa, and immigration requirements and / or you fail to comply with all applicable health requirements. After hours chatbot. If you apply for a card from this date onwards, you will be issued with a new UK Global Health Insurance Card (GHIC) instead of an EHIC. If youre on one of our city breaks, click here to find out more. If you havent received this but you made a note of your booking reference, you can login to your account and view your booking, where youll also be able to see and download your travel documents (including your ATOL certificate). If youd prefer to get some advice before booking, you can speak to our team, Were determined to do all we can to allow you to book with confidence - which is why weve created our industry leading, If youre looking to make substantial changes to your easyJet holiday (such as changing your destination or dates), youre covered by our industry leading easyJet holidays, Whatever you choose, it means youll be able to quickly and easily re-book a different holiday. But as part of our Protection Promise, weve made it possible for you to pay for your holiday in instalments with no fees, and in a timeframe that best suits you. These check-out times will apply even if youre departing on a later flight, although you may be able to pre-book a late check-out room, which we offer at selected hotels. It is your responsibility to secure the appropriate passport, visa and other immigration documents required for your holiday, and / or to comply with any health formalities required. Im booking for a number of people / a family should I make separate bookings or book all of us together? Selected hotels do ask for a refundable deposit when checking-in. We'll send vital information about your holiday to the email address you provide, and you'll be able to use it to manage your booking online. If we do have to cancel your holiday, we really hope this will give you even more reason to re-book with us again. Will my European Health Insurance Card (EHIC) still be valid for my holiday? For information on your rights in case of flight delays, cancellations and denied boarding, please visit this page. If were made aware of changes, we try to update our website as needed. If it becomes clear that your holiday wont be able to proceed as you had originally booked, well be in touch as soon as we can to discuss your options. Prices are subject to change. Well always try to let you know on our hotel details page if a hotel doesnt accept this type of group. GSTC manages global standards for sustainable travel and tourism, and acts as the international accreditation body for sustainable tourism certification. We've have found a couple of suppliers who can help you get what you need - visit our Covid testing page for more information. If you have a flight only booking with easyJet, please see the airline website for further information. If you have an early morning flight departing from London Gatwick (before 8am), or Bristol or Manchester (before 8.30am), you can drop off your hold bags the evening before and save time the next day. Maximum total size (length + width + height) must be under 275cm. Is there anything I need to be aware of? Have your booking reference to hand, go to the. 23kg luggage allowance: 23kg pp for adults and children (excluding infants). To get started and find out more -. Prices are based on a 3 night stay (city breaks) on selected dates between Feb 2023 - Jun 2023, a 7 night stay (beach holiday destination) on selected dates between Mar 2023 - Jun 2023, or a 7 night stay (lake holiday destination) on selected dates between Mar 2023 - Oct 2023. While we cant guarantee that our providers will have an available vehicle suitable for your needs, where possible we will work with our partners in destination to book an appropriate transfer for you. Maximum total size (length + width + height) = under 275cm. Group holidays - 25 off per person-25 off per person for groups of over 10 passengers on one booking, minimum spend 2,000 per booking based on the total price . Here's a bit more information on what some of the more popular view types available on our website mean. Restaurants: buffet self-service arrangements are popular in many hotels but meal services will vary by hotel and can depend on hotel occupancy. Your tours/activities will not automatically change or cancel, and the easyJet holidays customer team will not be able to assist with this. Why has the price of the holiday increased during my booking journey? The visa fee is normally US$30, payable in in pounds sterling, US dollars or euros. My hotel is closed / my flight is no longer operating what happens now? If youre travelling with family or friends on the same flight and booking, you can pool your total weight allowance. Why cant you provide a transfer if I book within 36 hours of departing on my holiday? Full board this includes three meals a day, your breakfast, lunch and dinner. Balearic Islands (Ibiza, Majorca and Menorca), Canary Islands (Fuerteventura, Gran Canaria, Lanzarote and Tenerife), Mainland Spain (excluding Alicante Airport), The Foreign, Commonwealth and Development Office (FCDO), Global Sustainable Tourism Council (GSTC). It's all part of our industry leading easyJet holidays Protection Promise. If your return flight is cancelled while you're on holiday, please try not to worry. Answer questions 24/7. You can sign up for their email alerts to be kept up to date with the latest information as it can change at short notice. Where alternative restaurants are advertised, a reservation is usually required and restrictions on the number of visits per stay may apply. IAG, which For this reason we wont have traditional holiday reps in your resort or hotel, a welcome meeting, or notice boards or information books. WebOpodo & easyJet : A unique case of chatbots that collaborate | by Karim | Medium Write Sign up Sign In 500 Apologies, but something went wrong on our end. What can I do if I have dietary requirements? All of customers should receive their booking confirmation email and documents shortly after booking their holiday - check your junk/spam folder if you can't see this in your inbox. Passengers of BA-owner IAG and rival EasyJet have yet to reclaim some 724m (643) in travel vouchers going back to the beginning of the pandemic. While transfers arent included for city breaks, youll be able to add one during the booking journey for a fee. Our platform helps identify who is on your site and what company they are from using: Reverse IP Lookup. If youve already booked and we consider that a change to your holiday is important, well try and tell you about it before you go. Find out more on our dedicated page. HubSpot Chatbot Builder: Most User-Friendly Chatbot Builder. Can I use the restaurants at my hotel whenever I like? Before you fly with easyJet, you need to check-in online. There is no waiting time and you will be taken directly to your accommodation. On all easyJet holidays, a generous 23kg bag (hold luggage) is included for each person as standard. When and how can I purchase a large cabin bag? Whatever you choose, it means youll be able to quickly and easily re-book a different holiday. Can I use my easyJet Plus benefits on an easyJet holiday? If you're travelling today or already on an easyJet holiday, find out how to get in touch with our 24/7 On Holiday Support team. When booking your holiday, you may be given the option to select a Double or Twin Room for your holiday, meaning your room could have either a double bed or twin beds. How will you keep me informed if entry requirements change? What will the check-in and check-out times for my hotel be? Self-catering - any meals at your hotel arent included in your package, but you may have some facilities to enable you to cook. To make a payment, simplylogin to your accountand view your booking. An easyJet flight made a 360-degree turn to allow its passengers to watch an 'amazing display' of the northern lights as it flew over the northern tip of the UK. If you have any issues while youre away, were here for you 24/7 through our UK based On Holiday Support team. As part of our industry leading easyJet holidays Protection Promise, if you cancel 60 days or more before departure, well return your deposit back to you as easyJet holidays credit and refund any further payments to your original method of payment for your booking - provided it's the first time you've cancelled. Are my payments to easyJet holidays ATOL protected? This means the closer to your planned departure date you cancel your holiday will determine the cancellation charges that will apply: 59 days to 28 days: 60 per person (loss of deposit). Step 1: Identify the purpose of your chatbot Step 2: Decide where you want it to appear Step 3: Choose the chatbot platform Step 4: Design the chatbot conversation in a chatbot editor Step 5: Test your chatbot Step 6: Train your chatbot Step 7: Collect feedback from users Step 8: Monitor chatbot analytics to improve it Will my hotel room have air conditioning and can I control it? Booking Conditionsapply. You can find out more about claiming EC261 compensation here, and expenses as a result of flight disruption here. What if I test positive for Covid-19 on holiday? Half board plus - this includes two meals a day, normally breakfast and dinner, and typically a glass of wine, beer or soft drink with your meals. Its your responsibility to ensure that your party meets your destination countryFCDO entry requirements. 2. On WebThe Mobile Coach chatbot has been part of our culture change from a workforce that uses desktops, paper, and learns once and forgets it. Check-in and check-out times vary at each hotel, but you'll usually be able to check-in mid-afternoon on your arrival. Still need help? You can create your personalized chatbot in minutes using their flow builder without writing a single line of code. I want to cancel for a cash refund is this possible? Baby changing bags are allowed as an additional free item and we have factored space for these on board. These visas are valid for up to 30 days. Also, easyJet and OpenAirlines partnered under which easyJet has begun using We want you to be confident that your holiday is right for you. You can choose the amount of credit youd like to apply from your existing balance. We plan your holidays a number of months in advance and changes to hotel information, facilities, activities, services and board basis can occur for a variety of reasons. If youre on a beach holiday, a transfer will be automatically included. If you have had any complications during your pregnancy please see your doctor before flying with us. Subject to change without notice. At a technical level, a chatbot is a computer program that simulates human conversation to solve customer queries. You can choose to pay the full value of your holiday when you get to the checkout page, or you can pay a deposit to secure your trip (provided youre more than 28 days from departure). All customers on international flights must have a valid passport and, where required, a valid visa. Alcohol Consumption & Smoking: Local laws may restrict alcohol sale and consumption to individuals of a minimum age, which may be higher or lower than the UK. The company would much rather prefer you handle all your transactions online without It is likely that wherever you go, the local infrastructure, laws and the (hopefully) nice weather will give you a difference experience from being at home in the UK. Subject totheBest Price Guarantee Terms & Conditions. Can I add luggage for my children or infant? Noise is also often caused by birds and local wildlife, and by local activity such as speedboats, calls to prayer, and is often part of the travel experience. Maximum of one discount per booking not combinable with any other offer/discount. As part of our industry leadingProtection Promise, weve made it possible for you to pay for your holiday in as many instalments as you like, all with no fees, and in a timeframe that best suits you. Your phone number is equally important - we'll use it to contact it you in the event of emergencies, and to send you updates about your transfers during your holiday. Bottled mineral water:this is usually included in all-inclusive packages but cant be guaranteed. If youre pregnant, you can travel up until the end of your 35th week (32nd week for multiple pregnancies) and you dont need to bring a medical certificate. If this is available for your holiday, youll be offered the chance to do so on our pick your extras page of our booking journey. Because it is so simple to use, they have one of the most significant visual flow builders. Remember to take a copy of your policy with you, especially the emergency assistance contact number. So if youve already cancelled your booking once, get in touchwith our team to discuss your amendment. What types of transfers can I get on an easyJet holiday? Its important that you do give us the opportunity to put any issues right at the earliest opportunity during your holiday, otherwise this may affect your rights under your booking if you later raise a complaint after you return home. Tracking gaining insights and consumer data. Our transport providers are the local experts and will use their knowledge of the destination and airport experience to calculate your transfer pick up time to ensure your journey to the airport is stress free and that you arrive with enough time to drop off your bags and clear security. Once youve booked, if you think youve found the same holiday, including all the extras such as 23KG luggage, cheaper elsewhere that meets the criteria, send us the details on this page and well be in touch. The live person is available 24x7 for help Wed recommend that you contact your hotel directly if you would like to know more about the sleeping arrangements and to make any specific requests about the beds in your room. The Best Chatbots of 2023. WebAs easyJet is an all-digital airline, getting in touch with a live person is tedious at best. Building work: Theres a possibility that building work may be taking place as resorts and hotels continue to develop. Will I need to pay any deposits or local taxes at my hotel? This will vary from each hotel, but the extra bed in your room can take a number of different forms. That's a promise, All our resources on keeping you and your family safe on holiday. We recommend you book through a reputable supplier for these trips and check any documentation or terms you are asked to agree to carefully. Everyone can also bring on board one small cabin bag (max 45 x 36 x 20 cm including wheels and handles) per person for free, which must fit under the seat in front of you. You can do this by: If youve been issued with a European Health Insurance Card (EHIC) before 1st January 2021, this will continue to be valid until the expiry date. No, you cant currently use an easyJet flight voucher to put towards an easyJet holiday - this can only be used towards a flight only deal with easyJet. Do I need a visa to enter my destination? Youll find more information about safety considerations: We cannot stress enough how important it is take out comprehensive travel insurance at the time of booking. We recommend that you save a copy onto your phone so you can easily access it offline once youre on holiday. If youd also like to bring a large cabin bag on board (max. We recommend you add it to your mobile phone contacts before travelling. Whats included on my holiday documentation? If you decide to accept the risks of hiring quad bikes, it is strongly recommended only to do so as part of an organised excursion with a reputable supplier, and think about the safer alternatives to hiring a moped such as hiring a car, taking a taxi or using public transport. If we can provide your holiday in accordance with ourbooking conditionsand you choose not to travel, cancellation charges, as set out in our booking conditions, will apply. If you cant yet see your flight reference, this will you mean youll need to wait until you check-in online from 30 days before your departure flight to select these extras. Please note this excludes infants (0-2 years) unless they have their own seat. Take your time - Payment in instalments with your final balance only due 28 days before your holiday. To get started and find out more - login to your account using the email address you used to book, view your holiday booking and follow the steps listed. Alcohol: drink responsibly when on holiday. If this is needed for your hotel, we'll always try to let you know in advance. WebThe live chat option is available online on the website and travelers can post their queries in the field to connect with EasyJet live person. How do I use my easyJet holidays voucher or add a promo code? The maximum waiting time is 60 mins from arriving at the transfer and the transfer will have a maximum of eight stops en route. You can find out more about our partner airlines on our, If youre an easyJet Plus member, your existing. While all holidays include 23KG per person (excluding infants aged 0-2 years, unless they have their own seat), you don't have to take your full allowance - or any bags at all! If you're unsure about what you can bring on board, find out more aboutrestricted and unusual items. Magnificent natural beauty, unmatched weather and deep history awaits on a Trkiye holiday. Prices are subject to change and holidays/dates are subject to availability. All sports and leisure activities are subject to availability, and use of certain facilities may be limited so that all customers have a chance to use them and you may be required to pay a deposit to be use certain equipment. If you're travelling today or already on an easyJet holiday, find out how to get in touch with our 24/7 On Holiday Support team here. As a reminder, your easyJet holidays credit is valid for 12 months from date of issue, but your departure date can be beyond this - you're able to book any holiday currently on sale on the easyJet holidays website! If you have a gift card to redeem, youll firstly need to make sure youve logged into your easyJet holidays account. Prices are subject to change. Can I set up a direct debit to pay my holiday balance? Before taking out the insurance, make sure you check that the policy covers the activities and sports that you may participate in while on holiday. Im in resort and Ive got an issue with my holiday who can I contact? Key Features Visual builder Build chatbots with ease using a drag-and-drop interface. Holidays subject to availability. When at the airport, we may refer to your easyJet flight reference. That's why all easyJet holidays are financially protected by the ATOL scheme by way of our ATOL, license number 11694 issued by the Civil Aviation Authority. From our Best Price Guarantee, to the flexibility to change plans, youre protected with easyJet holidays. Booking conditions apply. Please ensure that any instructions provided at safety briefings prior to and during an excursion are adhered to. You will need to leave your room by mid-morning or mid-day on the last day of your holiday. Resorts: In low season, resorts can be quiet with some local restaurants, bars and shops not opening. Will I have to pay any additional fees to use the hotels facilities? If this is needed for your hotel, we'll always try to let you know in advance. Changes are subject to paying any difference in holiday cost. Offer only available by phone. Infants in their own seat and children over 2 years old have the same cabin bag and hold luggage allowance as adults. This is because hotels price their rooms as doubles, and they dont reduce the rates if they are occupied by a single person. Calls from mobile or other networks may vary). Tidio. Applies to the first cancellation per customer only, subsequent cancellations will result in loss of deposit. You can either put your credit towards booking any holiday available on the easyJet holidays website, or towards the balance of an existing booking the choice is yours. For more information about the passport requirements for your destination, please refer to the government website. Some bars and restaurants may also not be free of charge. I'm 28 days or more away from my departure date: If youre looking to make substantial changes to your easyJet holiday (such as changing your destination or dates), youre able to cancel your holiday online, with the option of a full refund in easyJet holidays credit, or receiving your deposit as easyJet holidays credit and having any further payments refunded to your original method of payment for your booking. Offer not available by phone. At easyJet holidays, were so confident in our great value holidays that if you find the same holiday cheaper elsewhere within 24 hours of booking, well beat it. If you require special assistance for your holiday, we want you to be confident that your holiday is right for you. If this isnt available, you can speak to your hotel directly on arrival. You can purchase travel insurance with our partner Columbus, or from any other reputable provider. Im looking to book a holiday for a stag/hen do how do I know if the hotel will accept my booking? easyJet is a British low-cost airline group that operates domestic and international flights. As part of our easyJet holidays Protection Promise, if you havent paid your full balance and want to cancel your holiday 60 days or more before you go, well return your deposit back to you as easyJet holidays credit - provided it's the first time you've cancelled. Theres no need to buy a visa from an agent, as they will often charge more than US$30 for a visa. Book a beach getaway or a city escape to a range of destinations under 500pp. Supplements still apply for optional extras added to the holiday. A number of our hotels, particularly in Turkey and Greece, will allow for cats and dogs on the hotel grounds. We have no control over the contents of those sites or resources. Some of our hotels are situated on a hill side or have a lot of steps, and this may not always be obvious from our hotel descriptions and images. Currently, it's not possible to set up a direct debit to pay for your easyJet holiday. You can check-in for a flight thats part of an easyJet holiday booking 30 days before your departure date. You can make requests for your hotel when booking your holiday online. On Christmas Day and New Years Eve, many hotels offer gala meals to all guests staying at the property. you will be required to follow local health authority rules. Air conditioning may be restricted to particular times of the day and to the hottest months of the summer. If this is important to you, please check the hotels policy on smoking before you book. Drift: Best Sales Chatbot. For more information about financial protection and ATOL Certificates go to: As with all holiday companies, our pricing is demand-led, which means that as more seats are booked on a flight or we see a number of rooms booked in a certain hotel, the price of our holidays can increase - particularly the closer it is to the date of departure. See below for more information around all-inclusive holidays. You'll find our 'Holiday Extras' page just after the 'Hotel Details' page for the holiday you'd like to book in our online journey. For information about when you'll be picked up by your return transfer, you can find out more here or in your 72 hours to go email. Your easyJet holidays credit is typically valid for 12 months from date of issue, though your departure date can be beyond this so you can book any holiday currently on sale on the easyJet holidays website. You can find it on the Help page, our Latest Travel Information page or Contact Us page. If youre travelling with an infant who will be seated on your lap, only an additional baby changing bag is allowed for the infant (max 45 x 36 x 20 cm) and this must be placed under the seat in front of you. Where easyJet holidays online credit applies, that will be subject to ourCredit Terms & Conditions. Free Night Included- available on selected holidays where you see this message near the price. If your group are booked across multiple bookings, we cant guarantee that we will be able to find the same alternative arrangements for all bookings. Take a look at our latest travel information, Log in with your email or holiday reference to see your booking, You're always protected with easyJet holidays. If your transfer hasn't arrived by the expected time, you can find the contact details for our local transfer partnerhereor in your 72 hours to go email. Tourist taxes may apply when staying in some cities or countries. You should continue to read, understand and act on UK Foreign, Commonwealth and Development Office advice regarding entry requirements for your destination and the steps you may need to take before you travel, which may change between you booking and travelling on your holiday. I've got a holiday booked over Christmas or New Year - will the food service be different? You can expect the following at an all-inclusive hotel: Identification: on arrival you may be given an identification bracelet or card to be shown when ordering drinks, meals. 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