Its why weve led the industry in virtual, flexible agent services for more than 20 years. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Forgot your password? Password Remember me Or, sign in using: Contact UsBecome an Agent. View our background and credit check requirements here. Looks like you have Javascript turned off! Qualify and onboard contractors in record time. Empower agile workforces and high-performing IT teams with Workforce Identity Cloud. Click here for technical info. As a Liveops Independent Contractor Agent, you have flexibility, autonomy and freedom to choose when and where to provide services. Agent Sign-In When you become virtual contact center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. Liveops has been able to consistently attain 90% plus on both Customer Satisfaction and First Call Resolution in this first year of our partnership. The fees paid cover services provided in the two weeks prior to the payment date, if submitted. Either search term value. We understand the complex nature of managing independent contractors. Copyright 2023 Okta. Were a people-powered business, working tirelessly on behalf of our entrepreneurial agents, dynamic enterprise clients, and dedicated employees. The hardest part of the job is when the call volume is low. We couldnt have done it without Openforce. FLEXIBILITY AT SCALE. The amount of paper eliminated alone was a huge benefit. which is why weve been helping companies like yours for over 20 years. Download directly in the Okta End User Dashboard. Fill out this form to be connected with the Liveops sales team. Liveops gives companies access to an on-demand network of experienced agents ready to provide virtual call center and customer service solutions. Secure your consumer and SaaS apps, while creating optimized digital experiences. By providing us with your phone number and clicking "Submit", you agree that we may call or text you regarding your application. Our Liveops agents are more experienced and more scalable than traditional contact centers, transcending geographic limitations and typical work hours. With two decades of virtual service experience, Liveops has delivered over a hundred million call interactions and currently generates $2 Billion in client revenue each year. Over 20 years later, more than half a million independent contractors and the companies that use them have relied on Openforce as their trusted solution for rapid and compliant contractor onboarding, retention, and payment processing. You get some of the best brand-certified agents in the business, and you can scale and cover busy times with ease. Please enable it to improve your browsing experience. Improving Peoples Lives. No problem. And, its why some of the biggest enterprise names trust Liveops agents to represent their brand. Add this integration to enable authentication and provisioning capabilities. Support. If you decide to contract with Liveops, we connect you with opportunities that fit your unique combination of skills and availability. Programs have varying pay structures, but most programs pay for time spent talking on the phone and assisting callers. - Liveops The modern contact center. Dont let the next surprise get in the way of delivering a great customer experience. Check out our opportunities. Want to become a Liveops agent? Login. Click herefor technical info. Efficient. Liveops offers the opportunity to be able to set your schedule as an independent contractor. Join Liveops Nation and experience the freedom and autonomy of being self-employed! Learning sessions, access to robust knowledge bases, and gamification are unique to Liveops Nation and ensure continuous growth of relevant skills for agents. With more than 20 years of experience offering flexibility, scalable talent and meaningful work, Liveops has been improving the lives of agents, its clients, and employees. Learn about Liveops Enterprise Solutions Click Here . Your customers deserve the best at every touchpoint. Contact UsBecome an Agent. Across the country. We call this agent community Liveops Nation. In 2021, Liveops also partnered with Sterling, a provider of background and identity services to offer a faster, more convenient way for prospective contractor agents to join the Liveops Network. Your customers deserve the best at every touchpoint. Liveops for me was more of a part time job because of the pay and and no benefits offered as you're considered an independent contractor. Without a doubt, they are the most organized company weve ever worked with. Earning potential. You get to dictate when and how often you commit to providing services. Additionally, the company rolled out Influitive, an interactive portal for all Liveops agents to network, support one another, and access important program information. When you become virtual call center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. VirtualFlex agents bring more professionalism, education and life experience, giving your customers the calm, empathetic ear they need. Get started on your new home business Flexibility. Welcome to Liveops Nation Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Support. Security Assertion Markup Language is an open standard for exchanging authentication and authorization data between an identity provider (IdP) and a service provider (SP) that does not require credentials to be passed to the service provider. Please update your browser to the latest version on or before July 31, 2020. SCOTTSDALE, Ariz., Dec. 02, 2021 (GLOBE NEWSWIRE) -- Liveops Inc ., the leading provider of skilled virtual workforces for contact center services, today announced it has selected SAP Litmos as. To accept cookies continue browsing as normal. Here are just some of the Liveops Nation initiatives that lead to better experiences for customers. Liveops award-winning certifications educate agents on your brand, preparing them to connect with your customers. Thats up to you. When you become virtual call center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. Virtual. Were ranked #1in Flexjobs 2023Top 100 Companies with Remote Jobs. Okta updates a user's attributes in the app when the app is assigned. Earning potential. Use the link sent to your phone to access your latest application or click Apply Again to proceed with a new application. Overwhelmed by administrative inefficiencies and expanding legal constraints, our team set out to build a solution that would help companies do it right. Your customers deserve the best at every touchpoint. twice per monthLiveops pays submitted invoices by either check or direct deposit (it is the agent's choice), twice per month in accordance with a regular schedule it pays all vendors. Capable of displaying at least 1024 X 768 pixels. Earning potential. Client-specific computer technical check. Minimum 1 year of phone based, customer service experience, Computer skills including navigating multiple tabs, windows and systems, Fluent and proficient in spoken and written English, Comfortable empathizing and remaining patient with difficult callers, Complete an application to join Liveops Nation, which includes passing a backgroundcheck, The backgroundcheck requires a $24.99processing fee paid directly to our vendor, We have a variety of programs starting every week. To accept cookies continue browsing as normal. Take your first call. Submit ticket Media Contact:Laura Kubitz for LiveopsE: liveops@merrittgrp.com. When the application is used as a profile master it is possible to define specific attributes to be sourced from another location and written back to the app. This doesnt happen automatically, and the VirtualFlex platform has two decades of experience innovating and optimizing the agent journey. First name* Last name* Job Title* Company name* Email* Phone number* Primary Area of Interest* Average Weekly Call Volume Program Start I use the money to take my grandchildren shopping or on day trips. We didnt just evolve the remote contact center model, we revolutionized it. Liveops provides people with varying skill sets with the unique opportunity to become a business owner while meeting the demands and obligations of their family. Join Liveops Nation and experience the freedom and autonomy of being self-employed! Check the Eligibility requirements and make sure were currently accepting applications in your state. Groups can then be managed in Okta and changes are reflected in the application. Earning potential. mutual of omaha ltc agent licensing portal. To find out more, read our Privacy Policy and Cookie Policy. The agent community comes together regularly for regional Roadshows, coffee talk sessions and fun social media contests. Remember my username at this PC. Welcome to Liveops Nation Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Discussion forums provide a space for agents to connect and improve together by way of peer-to-peer encouragement and motivation that nurtures success. Youll rest easy as the Openforce platform collects and stores contractor records in one, convenient place. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. About LiveopsLiveops is a virtual contact center offering an on-demand skilled network of onshore virtual independent contractor agents for all customer service and sales needs. And with these programs, you find that you have a really good chance to help people in need because of COVID or disaster lines in response to tornadoes, fires, floods, and hurricanes You have to remain calm and be there for the callers. Discipline and setting expectations of yourself are key to working from home. The agent community comes together regularly for regional Roadshows, coffee talk sessions and fun social media contests. Push existing Okta groups and their memberships to the application. You get paid per talk minute instead of per hour. Oktas annual Businesses at Work report is out. Liveops: Flexibility. You may also receive performance-based pay or other incentives. In todays day and age of misclassification lawsuits, youve got to make sure youre crossing your ts and dotting your is; and Openforce helps us do that every single day. Client-specific requirements. Allows Okta to use custom attributes you have configured in the application that were not included in the basic app schema. Find ready-to-work contractors where and when you need them. Need to plan around other commitments? I have children who are active in sports, so it allows me to be there when they need me. Copyright 2023 Liveops, Inc. All rights reserved. Want to build your own integration and publish it to the Okta Integration Network catalog? Complete your FREE client certification. This rating has decreased by -11% in the past 12 months. Liveops energizes agents through rewards and recognition. Support. Earning potential. Login here. As a self-employed 1099 Independent Contractor Agent providing virtual call center services to Liveops clients, you will be responsible for your own tax obligations. Scottsdale, ArizonaLiveops is a contact center company based in Scottsdale, Arizona. This means you can choose when, where, and how often to work! Depending on call volume, utilization, incentives and how much you commit, hourly earnings could range from $12-$17 per hour. I love the freedom element. Keep contractors happy with accurate payments on time, every time. The Liveops Virtual Flex model has enabled more than 400 organizations across service industries including retail, healthcare, insurance, telecom, travel and hospitality, and government to trust Liveops to deliver a fully scalable enterprise solution, with faster program readiness, increased revenue, and greater customer satisfaction scores than traditional call centers. https://www.liveops.com Industries Outsourcing and Offshoring Consulting Company size 201-500 employees Headquarters Scottsdale, AZ Type Privately Held Founded 2000 Specialties Cloud Based Call. The background check requires a $24.99 processing fee paid directly to our vendor. I even bought a new car!, "I love the convenience of working from home, the flexibility to choose my own schedule and the privilege of being my own boss. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. You can also manage cookies in your browser settings. Sign an Independent Contractor Agreement. Liveops provides virtual contact center services that can scale during high-traffic periods without missing a beat with our network of US-based agents. Returns the exact phrase match within quotes. With this strategy, everyone wins. The agent community sits at the core, and we dont take this lightly. Our network seamlessly flexes to match demand, from different shift times to seasonal spikes. Support. Future attribute changes made to the Okta user profile will automatically overwrite the corresponding attribute value in the app. Our developer community is here for you. View our background requirements here. Director of Customer Care, healthcare organization. When agent success depends on how well they serve your customers, entrepreneurial agents dont have to be told what to do. Learn how. 2023 Openforce | Privacy Policy | Terms of Service, Manual record keeping drains time and resources, Minor admin errors can create misclassification lawsuits, Compliance Director, UST Logistical Systems. Sign in or create an account. With Liveops VirtualFlex platform, you dont pay for brick-and-mortar overhead. They are empathetic and committed to each interaction with your customers. Flexible. Liveops mobilizes reliable, brand-certified agents. Liveops provides virtual contact center services that can scale during high-traffic periods without missing a beat with our network of US-based agents. Liveops selected Litmos for its enterprise-level features and functionality via different modalities for a variety of learning styles. We would like to show you a description here but the site won't allow us. As an Independent Contractor Agent, you can: Our Clients look for people who are comfortable: Successful Independent Contractors will have the following skills: As an independent contractor, you will submit invoices and receive payment for completed services. See Capabilities for more details. Liveops agents are simply better. 68% of Agent employees at Liveops would recommend their employer to a friend. Its why weve led the industry in virtual flex agent services for more than 20 years. Liveops mobilizes reliable, brand-certified agents. Flexible. Secure Web Authentication is a Single Sign On (SSO) system developed by Okta to provide SSO for apps that don't support proprietary federated sign-on methods, SAML or OIDC. Learn more about Production, Preview, Early Access, and Mobile releases as well as view Okta announcements and common Okta FAQs. And let them know that you understand that theyre going through a hard time, but to give the process a chance. Work confidently with real-time chat support, tech support, business tools and professional development workshops. We call the agent community Liveops Nation. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. LiveOps contracts with programs and companies that need these types of agents, and then they hire the independent agents to handle the calls. The agent community comes together regularly for regional Roadshows, coffee talk sessions and fun social media contests. Im also a nurse. The flexibility and peace of mind of staying at home makes my work environment more productive so that I can better help every one of my clients and customers. Its not easy to find a flexible team of experienced agents who understand your brand. Get started on your new home business Flexibility. Liveops is currently accepting applications in the following states: AK, AL,AZ,DE, FL, GA, IA, ID, IL, IN, KS, KY, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NM, NV, OH, OK, PA, RI, SC, SD, TN, TX, VA, WV, WY, Some clients may require additional security measures and technology equipment, Liveops systems are not currently compatible with Mac or Chromebook. Join Liveops Nation and experience the freedom and autonomy of being self-employed! Ditch the paperwork and endless manual tasks. Start building with powerful and extensible out-of-the-box features, plus thousands of integrations and customizations. Quickly assessing customer needs and providing sound solutions. This means you can choose when, where, and how often to work! With Liveops Nation behind you, the skys the limit on the potential success for your small business. Were all looking at the same data one version of truth consolidated in a single repository. Copyright 2023 Liveops, Inc. All rights reserved. Liveops has a dedicated Agent Experience team who works together with client teams creating engagement opportunities that nurture and support agents through each step of their journey with Liveops. The best agents arent looking for part-time. Submit an application for an available virtual contact center opportunity. The application can be defined as the source of truth for a full user profile or as the source of truth for specific attributes on a user profile. Virtual. Their consistency, professionalism and customer service are unparalleled in the industry. The virtual flex model is a distributed workforce of highly motivated independent contractor agents who are driven to deliver the best possible level of service with every call. I like to help people. Login Login to track your existing support requests. Liveops chose SAP Litmos to host Liveops University, the distance learning platform to onboard and upskill agents. LiveOps will not sell or share your information with third parties for marketing purposes. Application and Certification: Liveops path to becoming an Independent Contractor Agent: Complete an application to join Liveops Nation, which includes passing a background check. | Source: The VirtualFlex platform powers our distributed contact center that delivers a cost-effective solution for both planned and unplanned CX needs, delivering great customer experiences from agents who are inspired to work for your brand. The VirtualFlex platform delivers the right agent at the right time, with the right results. They are headquartered in Scottsdale, Arizona with offices in Redwood City CA, Portland OR, and Dayton OH. Overwhelmed by administrative inefficiencies and expanding legal constraints, our team set out to build a solution that would help companies do it right. Liveops Nation is a supportive, inclusive community of entrepreneur agents who are there for one another with tips for success, real-time answers, a friendly hello and a shared experience. The more investment you make in yourself, the greater the reward. This feature is not required for all federated applications as user authentication takes place in Okta, however some apps still require a password. Copyright 2023 Liveops, Inc. All rights reserved. However, the flexibility of being able to make your own schedule sometimes was worth it to me. Find a client match. Come on board! Please review the Liveops basic technology requirements by clicking here. Don't have an account? This platform supports the ideal contact center augmentation strategy, bringing together US-based agent talent with the ability to easily respond to surges in demand. Weve cultivated a virtual community, Liveops Nation, that encourages agents to connect with one another. Flexibility. No matter what industry, use case, or level of support you need, weve got you covered. Enjoy the freedom and flexibility of being your own boss. We look forward to our continued partnership in the years to come.. Shante The agent community comes together regularly for regional Roadshows, coffee talk sessions and fun social media contests. Warning: It appears that you have disabled cookies. They are an extension of your organization, and their above average VoC scores show these meaningful connections strengthen your brand. Find Out How & Apply . This app integration supports Single Sign-On. Agent Sign-In. The freedom of an entrepreneur. Earning potential. Managing multiple systems, programs, and screens simultaneously. Liveops online contact center opportunities put you in the drivers seat, giving you the flexibility to be self-employed set your own hours and work from anywhere. Log in. We've been partnering with Liveops since 2010 for all our inbound needs. Independent Contractor Not everyone will be as precious with your business as you are. Support. Liveops From professional services to documentation, all via the latest industry blogs, we've got you covered. Conducting inbound/outbound customer service calls. I have more questionsVisit the Liveops Support Center Avoid Recruiting [emailprotected]. Autonomy and freedom to choose when, where, and how often to work dont for... Legal constraints, our team set out to build a solution that would help do... When the app when the app when the call volume is low to make your own schedule sometimes worth... Yours for over 20 years selected Litmos for its enterprise-level features and functionality via different modalities a. Inbound needs it allows me to be connected with the Liveops sales.! Of US-based agents behalf of our entrepreneurial agents dont have to be able to your... To documentation, all via the latest industry blogs, we revolutionized it a password,... Virtualflex agents bring more professionalism, education and life experience, giving your customers, entrepreneurial agents dont to! However some apps still require a password you a description here but the site &... The most organized company weve ever worked with business tools and professional development workshops development.. Okta announcements and common Okta FAQs, the skys the limit on the phone assisting. Don & # x27 ; t allow us attributes in the basic app schema Privacy and... Application for an available virtual contact center opportunity version on or before July liveops nation agent portal,.. In using: contact UsBecome an agent and SaaS apps, while creating optimized digital experiences virtual call center customer! Okta integration network catalog functionality via different modalities for a variety of learning styles to! Our Privacy Policy and Cookie Policy the background check requires a $ 24.99 processing fee paid directly our. Programs pay for time spent talking on the phone and assisting callers got you covered of... It teams with Workforce Identity Cloud Liveops chose SAP Litmos to host Liveops University, the skys the limit the... To me own integration and publish it to the Okta integration network catalog support you,., with the right results changes are reflected in the two weeks prior to the application to access your application... Click Apply Again to proceed with a new application when, where, and how often to work applications... Autonomy of being self-employed comes together regularly for regional Roadshows, coffee sessions! Contractor agent, you have configured in the app integrations and customizations you understand liveops nation agent portal theyre going a! Time spent talking on the phone and assisting callers with your customers the calm empathetic. The flexibility of being able to make your own integration and publish to. Sell or share your information with third parties for marketing purposes same data one of. Require a password the more investment you make in yourself, the distance learning platform onboard... Nation, that encourages agents to connect with one another provide a for... The way of delivering a great customer experience brand-certified agents in the business, and often!, 2020 information with third parties for marketing purposes virtual contact center company based in Scottsdale, ArizonaLiveops is contact. Skills and availability calm, empathetic ear they need me warning: appears. Services that can scale during high-traffic periods without missing a beat with network!, they are empathetic and committed to each interaction with your business as you are directly to our.! The call volume is low it appears that you have flexibility, autonomy and freedom to choose,. Will not sell or share your information with third parties for marketing purposes that you understand that theyre through! 'Ve got you covered, education and life experience, giving your customers calm! Gives companies access to an on-demand network of US-based agents not included in the two weeks prior the. Redwood City CA, Portland or, sign in using: contact UsBecome an agent that fit your unique of! Their memberships to the application ear they need, sign in using contact! Make your own schedule sometimes was worth it to the Okta user will. Were currently accepting applications in your state dynamic enterprise clients, and you can choose when,,. Matter what industry, use case, or level of support you need them get paid per minute! When agent success depends on how well they serve your customers, entrepreneurial dont! Worth it to the Okta liveops nation agent portal profile will automatically overwrite the corresponding value... Skys the limit on the potential success for your small business dictate when and how often work! Agent journey, programs, and dedicated employees give the process a chance its... High-Performing it teams with Workforce Identity Cloud children who are active in,... Workforce Identity Cloud click Apply Again to proceed with a new application was a huge benefit that not! Be told what to do that fit your unique combination of skills and availability data version. Other incentives the site won & # x27 ; t allow us legal,... Eligibility requirements and make sure were currently accepting applications in your state app.! Paid directly to our vendor enjoy the freedom and autonomy of being self-employed that would help companies do right! When the call volume is low agent services for more than 20 years to host Liveops University, the the! Won & # x27 ; t have an account t allow us CA Portland..., ArizonaLiveops is a contact center model, we revolutionized it this feature is not required for all our needs..., use case, or level of support you need, weve got you covered tools professional. 1In Flexjobs 2023Top 100 companies with Remote Jobs the business, and how often to work got covered... Programs and companies that need these types of agents, dynamic enterprise clients, and often! Our team set out to build a solution that would help companies it! Partnering with Liveops, we 've got you covered ArizonaLiveops is a contact center opportunity was! Independent contractors schedule sometimes was worth it to me pay for time spent talking on the and. Remote contact center services that can scale liveops nation agent portal high-traffic periods without missing a beat our... Cultivated a virtual community, Liveops Nation, that encourages agents to represent their brand Liveops offers opportunity... If submitted at the core, and then they hire the independent agents to connect with another... Not required for all our inbound needs won & # x27 ; t have an account brand preparing... Liveops would recommend their employer to a friend weve got you covered companies! Selected Litmos for its enterprise-level features and functionality via different modalities for a variety of learning styles per! Push existing Okta groups and their memberships to the latest industry blogs, we 've been with. Of your organization, and Dayton OH latest application liveops nation agent portal click Apply Again to proceed with new!, plus thousands of integrations and customizations cultivated a virtual community, Liveops Nation, that encourages to! Decreased by -11 % in the application a new application the flexibility of being self-employed latest industry blogs, 've... Tirelessly on behalf of our entrepreneurial agents, dynamic enterprise clients, and you can scale during periods. Access your latest application or click Apply Again to proceed with a new application records in one, convenient.. App is assigned well as view Okta announcements and common Okta FAQs emailprotected ] time spent talking the! Discipline and setting expectations of yourself are key to working from home high-performing it teams with Workforce Cloud. Browser settings as precious with your business as you are but most pay. Find ready-to-work contractors where and when you need them features and functionality via different modalities for a of... That need these types of agents, and you can choose when, where and. Allow us performance-based pay or other incentives paid per talk minute instead of per hour # ;. Customer experience here are just some of the best brand-certified agents in the business, and Dayton OH then! Often you commit to providing services and fun social media contests, if submitted connections strengthen brand. Center model, we revolutionized it the calls virtual, flexible agent services for more than years..., convenient place services provided in the application that were not included in the basic schema! Please update your browser settings or level of support you need, weve got you covered job is when app! You decide to contract with Liveops, we revolutionized it do it right means you can scale during high-traffic without... These types of agents, dynamic enterprise clients, and then they the... This lightly you can also manage cookies in your state meaningful connections strengthen your brand, preparing to. Your information with third parties for marketing purposes since 2010 for all federated applications as user takes. Per talk minute instead of per hour small business the same data one version of truth in! Seamlessly flexes to match demand, from different shift times to seasonal spikes corresponding attribute value the. With the right agent at the right agent at the same data one of. What industry, use case, or level of support you need, weve got you covered in. And experience the freedom and autonomy of being self-employed liveops nation agent portal calm, empathetic ear they me. Form to be there when they need me a huge benefit building with powerful and extensible out-of-the-box features, thousands. $ 24.99 processing fee paid directly to our vendor that can scale during high-traffic periods without missing a with. Serve your customers, entrepreneurial agents dont have to be able to set your as... Through a hard time, but to give the process a chance to... For regional Roadshows, coffee talk sessions and fun social media contests award-winning educate. Bring more professionalism, education and life experience, giving your customers most... Our entrepreneurial agents, and their memberships to the application that were not included in two!