3 For most countries, business hours are from 9:00 AM to 5:00 PM during week days (weekends and holidays excluded). . WebAccelerate the value of your business-critical solutions with proactive engagements that help you eliminate deployment risks, increase availability, and optimize performance. With No account? Learn about Premier Support End of Sale Get details Follow Please enter a work account for the best trial experience. Microsoft Customer Support Service connects you with support agents for help with a suite of Microsoft support-related tasks (Support Services). Premier Support for enterprises is highly customizable and can provide unlimited incident support for customers who commit to proactive services and in-depth training on Microsoft products Tags: Premier Support Microsoft's Support Offerings February 23, 2015 xoFG/J,k~}HUUg51=5N0`GJ0Y{::VLgr|i(IU,K/2[UF3'9Y~Woi+6#Kb=~5dOd2'mvJG"YuEnE:b,2#l;Bd3MuvOyRL/rNoW'8rKh9%kmD|KrY!")t{Ond't\P#;,bN`00D;Y8'8>. Expert-led, solution-specific engagements designed to help you onboard and optimize key solutions with services for Microsoft Teams, Analytics, Server Migration, Security, and more. Sharing best practices for building any app with .NET. &30sa` *Pricing rates shown above are valid for Unified contracts starting February 1, 2023 or later. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. More info about Internet Explorer and Microsoft Edge, Serve action and IP based recommendations specific to user and customer content (license footprint, reactive support cases, workshops, and assessments), Recommendations should be inclusive of the Services Catalog and MS Learn, Deliver personalized and context relevant recommendations within Services Hub, Recommendations are rendered in real-time with no performance impact on the overall digital experience. As new users are onboarded into the Services Hub, proactive consumption will be at a minimum. ]DQT6! Premier Support case policies provide priority assistance to enterprise customers, Organizations that purchase with Software Assurance for Microsoft software can use the associated benefits credits to obtain Premier Support and implementation assistance from Microsoft, Premier Support for enterprises is highly customizable and can provide unlimited incident support for customers who commit to proactive services and in-depth training on Microsoft products, Illustration shows various types of Microsoft support and the market segments at which they are targeted, Technical Account Managers perform many important support functions and are the liaison between Microsoft and large customers' IT departments. <> 1 Please see Microsoft Cloud Partner Program core benefits for more information. Microsoft Unified Support - Built-in Proactive Services List. 626 0 obj <>stream Microsoft Unified ensures uninterrupted and flawless operations are in place for Pegasus Airlines and its passengers. ,vZW"FyYS@5*UD 2ae#+KoVAe1F;="FB:$xAL>Ku21mbFqhd3t| &19V)ZrH1$rtuCGkI+sW6#Wv@3XV The Government of South Australia enhances security and drives resiliency with support from Microsoft Unified. Find out more about the Microsoft MVP Award Program. Microsoft Online Subscription Agreement <> Read in-depth articles on PowerPages features, from getting started to advanced techniques, Visit the PowerPages community to get answers and tips directly from other users, If you have an idea that will improve PowerPages, wed love to hear from you. Accelerate the value of your business-critical solutions with a personalized, proactive approach to help drive the outcomes you need most. WebProactive services Proactive services help prevent issues in your Microsoft environment and will be scheduled to help ensure resource availability and delivery during the term The Rules Engine is driven by how reactive support cases are classified for case trends, sub-trends, and service insight values. xMk@9JLvvg l`hmWv 0_{Ttqt)M Below is a PDF list of built-in Proactive Services we provide for various technologies with links to find out Learn WebProduct-specific reactive and proactive support. Our vision for proactive recommendations includes: The predictive proactive recommendation engine serves up content from the Microsoft Services Catalog and MS Learn. DOM roadmaps, reports and reference set equip you to make better decisions faster. 4f-@ZI6pK00b.0 tg) The recommendations are represented in the visual below and are powered by the Rules Engine service. endobj Unify people, process, and technology to innovate at scale and bring better products to customers faster with expert-led services for Cloud Native, Modernize Enterprise Applications and Enable and Accelerate Developer Productivity. As reactive support cases are trended either by incident managers or through the ML driven automated process, proactive services are recommended accordingly. Partner with a team of Microsoft experts who know you to co-design, configure, and implement solutions. endstream endobj 587 0 obj <>/Metadata 22 0 R/OCProperties<>/OCGs[608 0 R]>>/Outlines 33 0 R/PageLayout/SinglePage/Pages 584 0 R/StructTreeRoot 42 0 R/Type/Catalog>> endobj 588 0 obj <>/Font<>/Properties<>>>/Rotate 0/StructParents 0/Tabs/S/Trans 625 0 R/Type/Page>> endobj 589 0 obj <>stream On the Support Landing Page, Predictive Proactive recommendations are found below the case trending visualization on the page. Flex The more content is consumed, the more diverse and precise the resulting recommendations will be. We understand how important Microsoft Teams is to your organization, and were committed to quality and continuity through support and financial backing. Enter your email to start your free trial. endobj p[2 -^R)>~lfb:; _.! By signing up, you agree to the Unified Support Pricing to Change in 2023, Premier Support Completes Transition to Unified Support, Unified and Premier Support Update (Recording), Microsoft Support Offerings for Enterprises, Using Software Assurance Benefits for Premier Support. Your company doesnt allow team members to sign up with their work email. Microsoft Support Services are a non-refundable prepaid service. The second recommendation service is our Reactive Support Case model based on reactive support information. The recommendations found on the Services Catalog page cover all content types and are personalized for you. Create a support ticket in the PowerPlatform admin center. |k|k? WebWhat are the most widely utilized proactive services available? Protect your data, devices, and passwords, so you can focus on growing your business confidently with expert-led services for Zero Trust, Protect & Govern Sensitive Data, and Security & Compliance. Microsoft Unified support model includes unlimited reactive support hours. These recommendations include all content types and are personalized for the customer. Update research digest for December 2022. 1320 0 obj <>stream Increase the impact and business value of your enterprises most important solutions by driving solution health and performance with technology-specific, in-depth engagements. The material included in the Catalog is manually searchable using service level, service type, and product filters. 10 0 obj Rates are graduated, so if a customer has $6M in annual Azure spend, it would be calculated as 10% of the first $1.8M and 7% of the next $4.2M ($1.8M-6M). This consumption indicates the user preferences. Source: %%EOF This Webinar covers the latest information about Unified Support, how it compares with other support offerings, what customers should know before they transition to the program, and what alternatives exist. This collaborative filtering method predicts consumption interests of a single Services Hub user by collecting consumption interests from other Services Hub users. Accelerate the value of your business-critical solutions by eliminating deployment risks, increasing availability, and optimizing performance throughout your solution lifecycle. <> endobj 607 0 obj <>/Filter/FlateDecode/ID[<5BC4373489289A498C8452F34FD2AB6B><021336DAC89FAD4C88ED67FDA9CAE2EB>]/Index[586 41]/Info 585 0 R/Length 106/Prev 156218/Root 587 0 R/Size 627/Type/XRef/W[1 3 1]>>stream All of these Services are available to our customers to help educate, plan, implement, & maintain Microsoft Technology in your environment. WebMicrosoft Confidential Unified Enterprise | Features Personalized support delivered through a mix of reactive, proactive, and in-depth support solutions Foundational services Technical Support (24/7) Expected response times: Critical Sev 1: 15-minutes for Azure*/1-hour for all other products 1-hour Sev A/2-hour Sev B/4-hour Sev C If you are Microsoft Services, Premier/Unified Support Customer and interested in implementing this solution, please talk to your Customer Success Account Manager, formerly known as Technical Account Manager (TAM) to get more information about it. Capture emerging opportunities by using data as a strategic asset and shifting from hindsight to foresight with expert-led services for Migrate and Modernize your Data Estate and Analytics. Proactive support. Specific reactive support products, case trends, sub-trends, and service insight classifications are mapped to specific proactive services within the rules engine. On the Support Detail Page, Predictive Proactive recommendations are found below the case details and case trending visual on the page. Please try again later. endobj {''yhBax( 1.BX!,K%a@X ,^ dxF"|MuNnt;6vn4>}I?k/8-Xi5\CpORq4u3WkiUK"A)w@It^{]UND0I4yioM5q\hf4'+q.,/o'}. Accelerate the value of your business-critical solutions with proactive engagements that help you eliminate deployment risks, increase availability, and optimize performance. Webabout Support solutions from Microsoft, contact your Microsoft representative or visit the Unified Support website Prioritized access to GitHub support and engineering teams with the fastest response times Designated resource that knows your environment and delivers technical support, proactive services and account management services and Unified Enterprise is designed to help you get the most from your Microsoft investment. Sorry, the email you entered cannot be connected to Microsoft services. This scenario does not apply as directly to other recommendation services including the Reactive Support Case model and the Rules Engine. When customer reactive support cases are evaluated using the rules and a match is found, the mapped proactive services are returned. We manage support escalations with select vendors to solve technical issues. Buy now. WebPremier Support is now for Partners only. This service leverages the following information to generate recommended LOD, assessments, and services: This recommendation service pulls these features from text which are used for computing similarity to services within the Services Catalog. The Reactive Support Case method is driven based on the support requests that are submitted to Microsoft. endobj WebUnified Support costs increase 10% 12% for every dollar of new M365 and Azure annual spend $110k $220k $550k $330k $440k Annual M365 / Azure Spend$1m $2m $3m $4m $5m6 Tips and Strategies for MSFT negotiations: Credible Threats New, independent 3rd-party alternatives for Microsoft Support are maturing. The collaborative filter is driven based on proactive services consumed. endobj Our problemresolution support in addition to proactive, preventative care means your Microsoft Dynamics 365, Azure, and Microsoft 365 environments stay working 24/7365. These recommendations are personalized for you. The Services Catalog is constantly evolving as new material is created, existing material is edited, and stale material is archived by the Services content team. For Critical Business System Down issues, resource assigned after 15- minutes for Azure, or 1-hour for all other products, For Critical Business System Degraded issues, resource assigned after 1- hour for all products, On-demand assessments with as-needed setup and configuration services, Billing support provided by the Azure Support team (included in the free support), Assigned Customer Success Account Manager, Advisory Phone Support (limited to six hours or less per incident), On-demand videos, hands-on labs, learning paths, and expert-led webcasts, Expert-led, solution-specific engagements designed to help customers onboard and optimize their key solutions with services for Well-Architected, Server Migration, Security, Microsoft Teams, Power Apps, Analytics, and more, Relationship-driven, in-depth support experiences, including Azure Event Management, Azure Rapid Response, Designated Support Engineering, Developer Support, Office 365 Engineering Direct, Support for Mission Critical, Previous 12-months of cloud services purchases, Previous 12-months of license-only purchases, Previous 12-months of Software Assurance purchases. stream The recommendations served within these experiences are tailored for the context of the specific digital experience and personalized for you. Transform your most critical solutions for success in a cloud-first world and maximize your investment. There are three levels Core, Advanced, Performance which have a minimum contract size of $25,000, $50,000, and $175,000. The service that powers the recommendation digital experiences described above is based on a collaborative filtering method. 1s6x[K9ZD4$f$p s&@Fg]{:Jm|xnV|FY7 htmR!Es01j^j0j~/X=6p?<7b]s]j[-&cw;''Q>\:$)=&{ti5eza &NRx}H $s}+ZFfL)?RL}kd/Q % If you've already registered, sign in. The recommendations are represented in the visual below and are powered by the Reactive Support recommendation service. The digital banking pioneer partners with Microsoft Unified to streamline and personalize solutions for their customers. Independent IT Planning Information and Advisory Service, focused exclusively on Microsoft, since 1992. endobj When sufficient consumption is recorded, the collaborative filter will make personalized content-based recommendations that are more directly related to user preferences and needs. User interactions, reactive support cases, and content consumption generating feedback are fed back into the engine to improve your recommendations. endstream endobj startxref Plus, a 30% TAM fee. For specific requests and content updates regarding the Services Hub, contact our Support Team to submit a case. We're already working on setting up your trial. 3 0 obj Microsoft Teams Calling Plans, Phone System, and Audio Conferencing are supported with a monthly service credit up to 100%. Manufacturer on target for rapid growth with tech support from Microsoft Unified. governing this trial and Microsoft Privacy Statement. hMo0 Microsoft Unified Support - Built-in Proactive Services List. The recommendations found on the Assessments page are focused on assessment content types and are personalized for you. endstream endobj 1321 0 obj <>stream WebMicrosoft Unified Support Built-In Proactive Services List Drive your key technology initiatives forward with recommended proactive support services that accelerate The recommendations found on the Learning page cover learning content types including learning on-demand and workshops. 8 0 obj WebOur end-to-end strategy for Microsoft support can help you navigate the world of Microsoft Premier Support, Microsoft Unified Support, and flexible pay-as-you-go support. Create one! 9 0 obj Complex relationships between users and content will become clearer as proactive consumption grows. We'll send you an email at when it's ready. Support Services Fees. Critical Sev 1: 15-min for Azure/1-hour for all other products, *Available through Flex Allowance or for purchase as add-ons. WebMicrosoft Services Hub: The Digital Arm of Unified Support - YouTube The world of work is changing, and customers need support that is always on. WebMicrosoft Unified Support includes a set of Proactive and Reactive support services priced based on overall licensing and cloud spending with Microsoft: Enterprise Agreement, CSP 0 Empower your team with convenient, self-service tools and training tailored to your needs and resources to proactively maintain your IT Health. Specific reactive support products, case trends, sub-trends, and service insight classifications are mapped to specific proactive services within the rules engine. Proactive advisory services, faster response times, and escalation management for business-critical incidents. Barry Briggs and Mary Jo Foley discuss Microsoft's many clouds and how they may eventually come together. Proactive recommendations appear within a variety of digital experiences on the Services Hub. The third recommendation service uses a rules engine to provide proactive recommendations. The benefits Microsoft has been touting include unlimited proactive support, compared to the support assistance hours that need to be purchased, as well as a more robust support program overall. Iqxf4W_j| P_$ endstream On the Learning landing page, Predictive Proactive recommendations are included below the heading and are represented in the diagram below. As other Services Hub user consumption grows, recommendations will improve as well. With minimal proactive consumption information to use, the less the collaborative filter has available to base recommendations. You asked for personalized proactive support recommendations to empower you to achieve more. This consumption indicates the user preferences. Publisher: Microsoft. Get a response to your most critical cases within one hour and unlimited access to PowerPages and Microsoft technical resources. Play the video The attached list is from May 2020, update lists should be available from herehttps://aka.ms/ProativeServices. WebMicrosoft Unified Premier Support Proactive Services Enhanced Solutions All Microsoft Microsoft Unified Driving your success with Microsoft technologies. Advisory Support Proactive Engagements (Workshops, Proactive Credits, DSEs) Contact Lists On Demand Education New customer export capability added Oct 2022 There are several distinct aspects of the Predictive Proactive recommendation engine. Driving your success with Microsoft technologies. WebInsights enterprise support services are a Microsoft Unified Support alternative for organizations that want top-tier support and expertise alongside cost savings. Cant access your account? See how Microsoft Unified brings benefits and cost savings to customers around the world, validated by a commissioned study by Forrester Research. <> WebAdd-on Hours PREMIER SUPPORT SERVICE Add-on hours Price Support Account Management (SAM) $257.00 Support Assistance hours (SA) $262.00 Problem Resolution Support (PRS) hours $249.00 Designated Support Engineer (DSE) hours $294.00 Application Development Manager (ADM) hours $287.00 US National Support PRS hour $277.00 US Emil Hovgaard: Digital Transformation Lead, EY, Outi Anttila: Head of Core Services, Orion, Angie Paylor: Infrastructure Operations Lead, UK Department for Education, Simon Oliver: Director of Digital Transformation, Bristol City Council, Will Luker: Chief Information Security Officer of the Department of the Premier and Cabinet. h]k0G)[7\/5Z~5 Start with a professionally designed template and customize it however you need, Create a branded site with custom colors, fonts, and logos, Create sections and add components such as images, videos, forms, and more, Connect your forms, data grids, and more to your Microsoft Dataverse. <> Contact your local Microsoft Account Representative to get started. Some preview features may be enabled by default. WebMicrosoft Unified Enterprise With growing economic uncertainty, organizations around the world are closely evaluating how to make each technology investment go further. To address this scenario, the collaborative filter recommendation service has little direct information to base recommendation on. Vendor coordination. Empower your employees Help employees achieve more by creating a work environment Best practices and the latest news on Microsoft FastTrack, The employee experience platform to help people thrive at work, Expand your Azure partner-to-partner network, Bringing IT Pros together through In-Person & Virtual events. Below is a PDF list of built-in Proactive Services we provide for various technologies with links to find out more about each one of them. endstream endobj 1322 0 obj <>stream qQ:\@wGX'Voc@lD)|i[:O7-OBi\?u3a0y9"5g^S7'OeXxTL2L2bx p Help employees achieve more by creating a work environment thats intelligent, flexible, and secure with expert-led services for Employee Experience, Microsoft Teams, Microsoft Teams Phone, and Windows Client. 7 0 obj 1 0 obj 25 ea Proactive Credits Proactive Credits . WebMicrosoft Enterprise Support is a comprehensive enterprise support set of services that helps reduce costs, enhance productivity, and use technology to realize new business An array of product support programs are available to Microsofts enterprise software and services customers. WebUnified Enterprise Support Services Description . Support Services may be included as part of your validly licensed Microsoft product or purchased (e.g. Page 5 Up to 20% of your Flex Allowance may be applied to the purchase of Proactive Credits or Custom Proactive services. Bristol City Council unlocks its ability to innovate and sets the stage for true digital transformation. Drive the outcomes you need most support requests that are submitted to Microsoft to PM! Pm during week days ( weekends and holidays excluded ) and Mary Jo Foley discuss Microsoft 's many clouds how... Found, the collaborative filter has available to base recommendation on mapped proactive Services consumed digital experiences on Services... And optimize performance 1 Please see Microsoft Cloud Partner Program core benefits for more information as.! All content types and are personalized for you generating feedback are fed back into the engine to your! 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Customer support service connects you with support agents for help with a team of Microsoft who... Engine service by the reactive support products, * available through Flex Allowance may be applied to purchase. Management for business-critical incidents want top-tier support and financial backing with proactive engagements that you... Representative to get started your Flex Allowance or for purchase as add-ons management business-critical. Hmo0 Microsoft Unified ensures uninterrupted and flawless operations are in place for Pegasus Airlines and its passengers for you Built-in! 25 ea proactive Credits reports and reference set equip you to co-design, configure, and optimizing performance throughout solution... Insight classifications are mapped to specific proactive Services within the rules and a match is,! Partners with Microsoft Unified cases are evaluated using the rules engine service, reactive products! Your recommendations world and maximize your investment or later served within these are! Your business-critical solutions by eliminating deployment risks, increase availability, and technical.... Uncertainty, organizations around the world, validated by a commissioned study by Forrester.... Engine serves up content from the Microsoft MVP Award Program directly to other recommendation Services including the reactive hours. Enterprise with growing economic uncertainty, organizations around the world, validated by a commissioned study by Forrester Research hours... The service that powers the recommendation digital experiences on the Services Hub user by collecting consumption interests a... 'Re already working on setting up your trial email at when it 's ready the you! Diverse and precise the resulting recommendations will improve as well increasing availability and. Connects you with support agents for help with a team of Microsoft support-related tasks ( support Services ) digital! Through support and expertise alongside cost savings investment go further know you to achieve more consumption will be all types... How to make better decisions faster understand how important Microsoft Teams is to your most critical within... Discuss Microsoft 's many clouds and how they may eventually come together our vision for proactive recommendations are in! Through Flex Allowance may be included as part of your Flex Allowance or purchase! Content types and are powered by the reactive support case model and the rules engine trended by. Unified to streamline and personalize solutions for their customers clearer as proactive consumption.... To your organization, and escalation management for business-critical incidents within the rules engine to provide proactive recommendations includes the... Is consumed, the less the collaborative filter is driven based on proactive Services consumed as well returned... Are focused on assessment content types and are powered by the rules engine page, predictive recommendation...