Clark says PP&S rating is currently an NR (no rating) while the BBB gives the company time to respond to the complaint. I have 9 things small and large that need to be finished and/or corrected to complete my project, not including inspections.The open items on my project are:-Correct and/or reinstall plaster finish - Azure color is covered with white streaks and clouding on every surface -Correct and/or reinstall deck - overcuts, sloppy cuts, high spots, collapsed tiles, and overspray stains from plaster -Finish Overflow piping -Wire and test automation -Fix waterfall - it is not flowing -Test bubblers and lights - have not seen them operational -Correct water feature plumbing including delivering the valve actuator -Deliver cleaning robot -Install pool return and umbrella sleeve fixtures. I emailed Premier on 09/15/2021 to find out the status of the Warranty issue, the owner informed me that they would place a warranty ticket with ****** But, I called ***** 10/04/2021 and no warranty ticket was never placed by Premier Pools & Spas. They say there were issues with permits not being filed and workers not showing up. It has been in business for over 25 years and worked with thousands of customers. We value your privacy. Eventually *** ******* responded via email and details were given on the request with no follow up. 10/05/2021 Premier still has not called Jandy. Our roof is in need or replacing. Additionally, I had emailed Adriana Duque to get contact info and a reply was received on March 3rd asking for photos which were provided. Companies that violate the law can face fines. "[He said] it says you can't post reviews. Fast and easy online application. The area has highly expansive soil that. If youre looking to build your dream pool, find a local, reputable contractor - stay away from any Premier Pools franchises. We want the repair done correctly and received a quote from Accurate Concrete for the section they broke, $1,500. Request a FREE quote HERE or call us at (855) 212-2210. They do not return calls, voicemails or emails. Their popularity was sparked by the pandemic, which forced people to stay at home. Work hard when they need to get a job done! 2023 CBS Broadcasting Inc. All Rights Reserved. First published on March 28, 2018 / 10:00 PM. No one showed up, no one has called us or returned our calls, no one has told us what is going on for almost a week now. Your call will always be answered by a live, knowledgeable . PPAS does not stand behind the sub contractors that they hire. About. They are great on the visit to SELL you the dream of them building this beautiful backyard oasis. Remodeling: Our pool builders are dedicated to bringing you and your family the joy and fun that you've always wanted. I have been given every excuse you can think of about why my project keeps getting delayed by the project manager. Since 1979, Lyon Financial has worked as a specialist in unsecured pool financing solutions. The area drains fine, however, their construction crew never shows up. Consumers want to see how a business took care of business. We can charge you $3,500 and we can report you to the credit bureau if you don't pay the fee. During signing, [redacted] agreed to pay a penalty of $1000 per week until completion of . The company is asking me for more money due to drainage. Building a pool can add value to your home. ", A clause under section 12 of the PP&S contract says, "buyers posting of any comment on the internet that PPAS deems as disparaging before conducting the arbitration process hereby agree to pay a $3,500 fee and remove the post within 48 hours of posting.". George ** was the franchised dealer that was servicing the Wichita Falls and surrounding area. The first issue was they dropped all of the rebar on top of our septic tank and drain field, which we previously mentioned to NOT to do. Pending Items -Clean overspray plaster off 20+ tiles - pending my inspection -Correct depth of sun shelf bubblers - not done / no progress -Correct and/or reinstall plaster finish - TBD pending MFG appointment; still haven't been given a date -Wire and test automation - Wire in the 2 actuators and setup the automation -Deliver cleaning robot - on order / pending delivery - You told me this was on order more than 4 weeks agowhat is the tracking number? Building a pool can add value to your home. Well guide you through the process. It didn't take consumers long to realize that there wasn't much to do inside except binge on streaming services and read books. Click HERE to watch our new show Passion For Splashin! Nobody has followed up at all and I emailed him AGAIN this morning again to ask for a status. What could we have done or do in the future to improve or change your perception? And then day 3 nothing! They did not come back to clean up any mess they had left. Hello do you only do concrete or do you also do fiberglass? ConsumerAffairs is not a government agency. Premier pool builders are hardworking, innovative, and detail-oriented. Enjoy reading our tips and recommendations. That's a lot of pools and spas under our belt! Correct and/or reinstall plaster finish - TBD pending warranty claim appointment, no date has been given, nor have I been contacted by the manufacturer. March 1, 2021 I started calling PPAS at their office number of XXX-XXX-XXXX over the next couple days and was unable to get anyone to answer the phone with no way to leave a message. They have multiple customers unhappy and complaining. Depending on your location, we offer three pool typesconcrete, fiberglass, and vinyl. Gunite, Fiberglass, Vinyl: Whats The Difference. Priority being customers who are to the point they are hiring lawyers or filing complaints. Since 1999, Pearland Pools has been making dreams come true. Michael and Kasey Corcoran say they do not plan to take down the BBB complaint, and will fight this in court if necessary. Well start sending you the news you need delivered straight to you. You will then be forced to manage all the different subs they send to your home. This particular company is a franchised model and Bill Unger and his son (Steve Unger) are the franchise owners here in Houston (Pearland & Spring) area. Ive had to put water in the pool on a daily basis for two weeks on top of the initial filling up the pool. 3.Correct and/or reinstall plaster finish - TBD pending warranty claim appointment, no date has been given, nor have I been contacted by the manufacturer, 4.Wire and test automation - partially done by electrician 11/21 - Electrician needs to come back now that the plumbing is corrected to setup automation, 4a. Unsubscribe easily. The electrician was unable to install one of the lights and his call to Pinnacle/Franco Bros was not answered to advise them of the issue. By Dana Robinson Complaints from several Florida clients about a Tampa Bay Premier Pools & Spas franchise have generated a fair amount of negative coverage in the local media. We are passionately committed to bringing your familys dream to life with integrity, innovation, and devotion. But we dont just build pools, we offer the best in outdoor livingfrom outdoor kitchens to cozy living spaces. The communication is almost non existent, messages, emails and phone calls intentionally ignored, I now need to sell the home and have had to delay the closing twice and may loose the sale because the pool is not completed as promised multiple times I have paid 50% of the project cost at this time and am faced with no other option but to file a lawsuit because I can not get results on this project that could have been completed already over the last 16 months.. these people should not only not be on business but have there licenses revoked and face legal penalties. A link has directed you to this review. This is the worst pool company ever!! We ask that you be patient as we work thru the repairs you have requested. Looking for pool financing? PPAS builds and services swimming pools and spas for homeowners across the country. Thats why Premier professionals emphasize clarity of communication throughout the process to ensure your peace of mind. We build pools in Seffner, Brandon, Riverview, Plant City, Ruskin, Sun City Center, Palmetto, Bradenton, Sarasota, Bee Ridge, Longboat Key, and everywhere in between. Accepted file types: jpg, gif, png, pdf, bmp, Max. Using our state-of-the-art 3D design software, well work with you to bring your dream pool to life. What is Mustard Algae & How Do I Remove It From My Pool. So the next step was selecting the materials. NOTHING!! Read the reviews others have posted over the past 2 years not JUST in Houston area but all over the country. Please run away form this company!!!!!!!!!!!!!!!! Building a pool can add value to your home. 5 complaints closed in the last 12 months. We signed with Premier Pools and Spas of South Florida in June of 2020. The excavator drove on top of it and it broke. Back Most Popular Projects. What exactly is a shipping container pool? They never show or don't show or push dates out. Premier Pools & Spas insights Based on 80 survey responses Areas for improvement Overall satisfaction Fair pay for job Inclusive work environment Productive place and helpful learning place General Laborer (Former Employee) - Redding, CA - November 28, 2022 Good people at heart. Review: Went in contract with [redacted] of Premier Pools and Spa on 11/13/15. Our pool builders are dedicated to bringing you and your family the joy and fun that you've always wanted. When can I expect them to be done? Yelp users havent asked any questions yet about Premier Pools and Spas. Gunite, Fiberglass, Vinyl: Whats The Difference. We ask questions pertaining to your lifestyle to capture everyones needs and create an environment that everyone can benefit from. Looking for pool financing? The pool is supposed to be set the existing patio and existing grading of the yard. Premier Pools & Spas has been on site with the concrete contractor and talked with the customer regarding the repair work that needs to be done there. All of his concerns have been addressed and scheduled as per our 45 minute phone call this morning. I am now going to start calling around to find out if a different pool company can finish my pool. Our project manager informed us that they would call the warranty department for the True Clear System. 11250 Pyrites Way Rancho Cordova, CA 95670. PREMIER POOLS & SPAS - TEMECULA, CA - 493 Photos & 216 Reviews - 26499 Jefferson Ave, Murrieta, CA - Yelp Restaurants Home Services Auto Services Premier Pools & Spas - Temecula, CA 216 reviews Claimed Pool & Hot Tub Service Edit Closed See hours Write a review Add photo Verified License Yelp confirmed a business or employee license. Submitting a response indicates a willingness to work with customers to make things right. Please read the other reviewsyou will see a distinct pattern of the very same thing. We specialize in custom gunite pools, which are built from concrete that is sprayed on the surface of a pool and then left to cure. Cloudflare is currently unable to resolve your requested domain. No matter your budget or the size of your backyard, Premier Pools has an option for you. Also my oldest job was sold on 07/22/2021 and started excavation on 2/2/21. We've reconnected with Premier this year, and I gotta admit, Obie Miller has been a pleasure to work with. in 7 reviews, Ryan Rouse did the design, Steve Fury was the super and most importantly Hector did both digs in 2 days. in 7 reviews, Paul Cruze designed our pool with a sunken fire pit, 3 sheer decent water falls and two fire bowls among other internal pool features. in 5 reviews. We have failed inspection due to the drain not having a cover properly installed and safety handles. We value your privacy. These types of pools are faster to install so you can be swimming in no time. "They kept saying that my review was harming their business, and that's not true," said Kasey. The only things needed at this point is correct the height of the bubbler jets and have the plaster manufacturer come look at your surface. As you can see this is not a company to work with at all and Ive included pictures so you can see how great it has been for me and my family. "It's their customer service that harmed their business.". Grout lines not matched up & thicker in some places than others. Steve Unger sat with us and walked us through all of our options and helped us design the perfect pool for our family. in 4 reviews, He was excellent in showing us what fit perfectly in our backyard. in 3 reviews. At Pearland Pools, we pride ourselves on truly understanding our clients' desires, and delivering on our promise. He is unable to install it due to where Pinnacle/Franco Bros installed it. 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